Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Bridge and Why Does It Matter?Your Fast Track to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition qualification from AXELOS (PeopleCert) for professionals who already hold the ITIL 4 Foundation certification and want to update their knowledge and credential to ITIL 5. Rather than repeating foundational content, the Bridge focuses exclusively on what is new, changed, and updated in the fifth iteration of the IT Infrastructure Library. The programme covers five topic areas: key enhancements in ITIL 5, the evolution of digital product and service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. Upon passing the 20-question Bridge exam, you earn the full ITIL 5 Foundation credential, equivalent to having taken the complete ITIL 5 Foundation exam, and gain access to all higher ITIL 5 qualifications. Delivered in live virtual, classroom, and corporate formats, this training suits ITSM professionals, team leads, consultants, and organisations across Austria that need to stay current with the latest ITIL framework.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Bridge and Why Does It Matter?Your Fast Track to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in AustriaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    How the ITIL 5 Bridge Advances Your CareerStand Out in Austria's IT Services Market

    ITIL V5 Foundation Exam Format in AustriaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Austria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why Austrian ITSM Pros Are Upgrading to ITIL 5Career Demand and Outlook

    Austria's IT services sector is expanding rapidly, with the ICT market valued at over USD 21 billion in 2026 and a persistent shortage of 24,000 ICT professionals. Employers across banking, telecoms, energy, and the public sector increasingly expect ITIL 5 knowledge as they modernise service management practices. For ITIL 4 Foundation holders, the Bridge is the fastest route to the current credential and the career opportunities it unlocks in Austria's competitive digital economy.

    What Is Driving Demand for Updated ITSM Skills in Austria?

    The ITIL 5 Bridge is more than a credential update. It equips you with the current framework knowledge that Austrian employers need. Join professionals who are staying ahead. Start your transition today.

    Your Austria Career Transformation

    Where You Stand Today,

    Your Path from ITIL 4 to ITIL 5

    Austria's IT services sector is modernising rapidly, and employers increasingly expect ITIL 5 fluency from service management professionals. The Bridge qualification puts you on the right side of that shift in a single focused training day.

    Sources: SalaryExpert, Glassdoor, Paylab (Austria) 2025-2026.

    How to Get ITIL V5 Foundation Bridge Certified in AustriaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Austria is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Austria is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ProgrammeFocused on What Is New in ITIL 5

    The ITIL 5 Bridge training covers the five topic areas defined in the official PeopleCert syllabus, focusing on what is new and changed in ITIL 5 relative to ITIL 4. By the end of the programme, you will understand the updated framework and be ready for the Bridge exam.

    Key Enhancements in ITIL 5

    Understand the structural updates, refined concepts, and new terminology introduced in ITIL 5, and how they differ from ITIL 4. You will be able to identify what has changed and communicate confidently using the current framework language.

    Digital Product and Service Lifecycle

    Explore how ITIL 5 addresses modern digital and AI-enabled environments through the product and service lifecycle, covering discovery, design, build, operation, and delivery and support across increasingly complex ecosystems.

    Updated Core Concepts and Language

    Gain clarity on updated terminology, the evolved guiding principles, and recontextualised core concepts in ITIL 5, so you can communicate clearly with teams, partners, and stakeholders at any stage of adoption.

    Enhanced Value Creation Approach

    Discover how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy and delivery to measurable outcomes through the ITIL Value System and value stream management.

    Value Stream Mapping and Management

    Learn how ITIL 5 introduces value stream mapping and management as a dedicated discipline, enabling you to visualise, measure, and improve how value flows through your organisation's service delivery.

    Applying ITIL 5 in Practice

    Integrate the enhancements into your existing ITIL knowledge and apply updated guidance to improve collaboration, performance, and results in real organisational contexts, bridging the gap between ITIL 4 and ITIL 5 ways of working.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Austria?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning for Your ITIL 5 Bridge Training?Accredited, Experienced, and Trusted

    As a trusted ITIL (Version 5) Foundation Bridge training company in Austria, Invensis Learning delivers accredited ITIL training as a PeopleCert Accredited Training Organisation, with experienced instructors, structured courseware, and flexible delivery formats. Whether you are enrolling individually or planning team training across Austria, our programmes combine official content with practical learner support to help you transition to ITIL 5 with confidence. Backed by ISO 9001:2015 and ISO 27001:2022 certifications, Invensis Learning provides a professional training experience built around clear learning outcomes and measurable results.

    • PeopleCert Accredited Training Organisation for official ITIL delivery
    • Experienced trainers with deep IT service management expertise
    • Flexible formats: live virtual, classroom, and corporate group training
    • PeopleCert-aligned courseware covering the official Bridge syllabus
    • Dedicated learner support before, during, and after training
    • Exam preparation guidance and practice resources included
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and security
    • Scalable delivery for individuals, teams, and organisations across Austria

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL (Version 5) Foundation Bridge Course Training Locations in AustriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Austria

    DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria

    ITIL V5 Foundation Bridge Training Location in Austria

    The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria

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    Corporate ITIL 5 Bridge TrainingFor Austrian Organisations

    • Transition entire ITSM teams from ITIL 4 to ITIL 5 in a single day
    • Customised training schedules aligned with team availability
    • Flexible delivery: live virtual, onsite, or hybrid formats
    • Experienced trainers with real-world service management expertise
    • Progress tracking and post-training support for corporate groups
    • Scalable delivery for teams across Austria and international offices
    • Consistent ITIL 5 knowledge baseline across departments and locations

    Leading Organisations

    Raiffeisen Bank InternationalErste GroupA1 Telekom AustriaOMV GroupVoestalpineWienerberger

    What Our Learners Say

    Focused and Efficient Transition to ITIL 5

    "The Bridge training was exactly what I needed to get up to speed with ITIL 5. The trainer focused on the real differences from ITIL 4, and the practice questions prepared me well for the exam. I passed comfortably on my first attempt."

    Thomas Gruber

    IT Service Manager

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    Clear, Practical, and Well Paced

    "As a service desk team lead, I was unsure how much had changed between ITIL 4 and ITIL 5. The programme made the differences clear without wasting time on what I already knew. The value stream management content was particularly useful for my day-to-day work."

    Katharina Hofer

    Service Desk Team Lead

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    Good Real-World Connections Throughout

    "I appreciated how the trainer connected the ITIL 5 updates to real scenarios in IT operations. The digital product and service lifecycle concept was new to me, and the way it was explained made it easy to see how it applies to our processes."

    Michael Steiner

    IT Operations Analyst

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    Quick Team-Wide Transition with Strong Results

    "We enrolled eight members of our IT operations team in the Bridge programme. The single-day format meant minimal disruption, and every team member passed the exam. It gave our department a consistent ITIL 5 foundation to build on as we update our practices."

    Elisabeth Mayr

    Head of IT Operations

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    Well Suited for Corporate Team Training

    "As the L&D lead responsible for our IT department's professional development, I was looking for an efficient way to bring everyone up to ITIL 5. The corporate training option from Invensis was well organised, and the trainer adapted examples to our industry context."

    Stefan Pichler

    L&D Manager, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 is the current version of the framework, and Austrian employers in banking, telecoms, energy, and the public sector increasingly expect it. The Bridge gives you the updated credential efficiently, positioning you for roles that now specify ITIL 5 and unlocking access to all higher ITIL 5 qualifications.

    General

    Is upgrading from ITIL 4 to ITIL 5 worth it for professionals in Austria?

    Yes. ITIL 5 is the current version of the framework, and Austrian employers in banking, telecoms, energy, and the public sector increasingly expect it. The Bridge gives you the updated credential efficiently, positioning you for roles that now specify ITIL 5 and unlocking access to all higher ITIL 5 qualifications.

    What is the ITIL 5 Foundation Bridge qualification?

    The ITIL 5 Bridge is a transition qualification from AXELOS (PeopleCert) for ITIL 4 Foundation holders. It covers only what is new and changed in ITIL 5. Upon passing the Bridge exam, you earn the full ITIL 5 Foundation credential, equivalent to having taken the complete ITIL 5 Foundation exam.

    Who should take the Bridge instead of the full ITIL 5 Foundation?

    The Bridge is designed for professionals who already hold the ITIL 4 Foundation certification. If you have ITIL 4 Foundation, the Bridge is faster and more focused. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation exam instead.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation credential earned through the Bridge is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle via PeopleCert MyAxelos or by passing a higher ITIL 5 qualification.

    Is the credential recognised by employers in Austria?

    Yes. ITIL is the most widely adopted IT service management framework globally. Austrian employers across financial services, telecommunications, energy, government IT, and consulting recognise and value ITIL 5 Foundation as the current standard.

    Pricing

    What is included in the training fee and how do I pay?

    The training fee includes PeopleCert-aligned courseware, practice questions, exam preparation guidance, learner support, and a course completion certificate. We accept major credit and debit cards and bank transfers. Speak with a learning advisor for payment options. Request a quote for current pricing.

    How much does the ITIL 5 Bridge training cost in Austria?

    Training fees vary by format and schedule. Contact us or request a quote for current pricing in EUR. The fee covers the training programme and preparation resources; the PeopleCert exam fee is billed separately.

    Is the exam fee included in the training price?

    No. PeopleCert bills the ITIL 5 Bridge exam fee separately. Verify the current exam fee at peoplecert.org, as pricing varies by region and purchasing channel.

    Do you offer corporate or group discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Contact us for a tailored group quote for your Austrian team.

    Are instalment or flexible payment options available?

    Yes. Instalment options are available on selected plans. Speak with a learning advisor to choose the payment arrangement that suits your needs.

    Exam

    What if I do not pass the Bridge exam on my first attempt?

    You may retake the exam. Verify the current re-sit policy and fee at peoplecert.org. Our training includes exam preparation resources and practice questions designed to build your confidence and readiness before you sit the exam.

    What is the format of the ITIL 5 Bridge exam?

    The Bridge exam is a closed-book, multiple-choice exam with 20 questions. You have 30 minutes to complete it. The passing score is 65%, which means you need 13 out of 20 correct answers.

    Where can I take the ITIL 5 Bridge exam?

    You can take the exam online via PeopleCert's online proctored system, available 24/7, or at a PeopleCert authorised test centre. Online proctoring is popular with professionals in Austria as it allows you to sit the exam from home or the office.

    Do I need to complete training before sitting the exam?

    PeopleCert recommends attending a Bridge course at an Accredited Training Organisation, but it is not a strict requirement. The training ensures you understand the ITIL 5 updates thoroughly and are well prepared for the exam.

    What topics does the Bridge exam cover?

    The exam covers five topic areas: key enhancements in ITIL 5, digital product and service management evolution, updated language and core concepts, enhanced value creation approach, and applying ITIL 5 in practice. It tests only what is new or changed from ITIL 4.

    Course Content

    Can someone without ITIL 4 Foundation take this Bridge course?

    No. The Bridge is designed exclusively for ITIL 4 Foundation holders. It assumes ITIL 4 knowledge and covers only the differences in ITIL 5. If you do not hold ITIL 4 Foundation, the full ITIL 5 Foundation programme is the right path for you.

    What topics does the ITIL 5 Bridge training cover?

    The training covers five topic areas from the official PeopleCert syllabus: key ITIL 5 enhancements, digital product and service management evolution, updated language and concepts, enhanced value creation, and practical application of the ITIL 5 framework.

    How is the Bridge different from the full ITIL 5 Foundation course?

    The Bridge covers only what is new and changed in ITIL 5 relative to ITIL 4, making it shorter and more focused. The full Foundation course covers the entire ITIL 5 syllabus from scratch. Both lead to the same ITIL 5 Foundation credential.

    What learning materials and resources are provided?

    You receive PeopleCert-aligned courseware, practice questions mapped to the Bridge syllabus, exam preparation guidance, and post-training support. All materials focus on the differences between ITIL 4 and ITIL 5.

    Will I receive a certificate after completing the training?

    Yes. After meeting the course requirements, you receive a course completion certificate from Invensis Learning. The ITIL 5 Foundation credential itself is awarded by PeopleCert upon passing the Bridge exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website or by contacting our team. Choose your preferred format and schedule, complete payment, and you will receive access to your training materials. See upcoming schedules for the next available batch.

    What training formats are available for Austria?

    We offer live online (virtual instructor-led) training, classroom training, and customised corporate group training for teams across Austria. The live online format is the most popular, offering real-time interaction from any location.

    Is online ITIL 5 Bridge training available?

    Yes. Our online (live virtual) instructor-led training is available for professionals across Austria. You attend a real-time session with an experienced trainer, participate in discussions, and complete the programme from your home or office.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options allow you to reschedule or transfer to another batch. Contact our support team to arrange this before your scheduled training date.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Selected plans include a money-back option. Reach out to our team for the specific terms that apply to your enrolment.