Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification Training in Austria?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered and examined by PeopleCert. It introduces the ITIL Value System and the practices that help organisations create, deliver and continually improve value in modern digital environments. This instructor-led training is built for service desk staff, support analysts, service managers and business professionals across Austria who want a recognised service management credential. You learn the four dimensions of service management, the seven guiding principles, the product and service lifecycle and ITIL's management practices, all mapped to the current Version 5.0 syllabus. Delivered in live online and classroom formats, the course prepares you for the 40-question ITIL 5 Foundation exam and helps you apply best-practice service management at work. Start your ITIL 5 journey with Invensis Learning, an accredited training partner.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification Training in Austria?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Austria, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in AustriaDo You Qualify for the ITIL V5 Foundation Exam?

    The Real Value of Getting ITIL 5 CertifiedFor Your Service Management Career

    ITIL V5 Foundation Exam Format in AustriaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Austria

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL Foundation Career Paths in AustriaRoles, Demand and Pay

    Service management skills are in steady demand across Austria, valued by banking, telecom, IT services, manufacturing and public-sector employers that run complex, always-on digital services. As organisations adopt cloud, AI and tighter EU governance rules, professionals who understand ITIL best practice are increasingly sought after. Demand spans the ladder, from service desk analyst to IT service manager and IT operations lead, and here is what the market is telling us right now.

    What Is Driving Demand for ITIL Skills in Austria

    ITIL 5 Foundation is more than a certificate. It is a career enabler for service management professionals. Join those who turn IT services into a source of value and reliability. Start your journey today.

    Your Austria Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Service Management Upgrade

    Austria's IT and digital economy is growing fast, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert (ERI), Paylab (Austria) 2026.

    How to Get ITIL V5 Founfdation Certified in AustriaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Austria is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain in the ITIL 5 Foundation CoursePractical, Job-Ready Service Management

    ITIL 5 Foundation training teaches you the core concepts of modern digital service management, from the ITIL Value System and four dimensions to the guiding principles, lifecycle and management practices. By the end you can speak the language of ITIL and apply best practice in real service environments.

    Digital Product and Service Management

    Understand what digital products and services are, how value is created across their lifecycle, and why continual improvement sits at the heart of modern service management.

    The ITIL Value System and Value Co-Creation

    Learn how the ITIL Value System brings together governance, practices and improvement, and how value is co-created with consumers and stakeholders by balancing outcomes, costs and risks.

    The Four Dimensions of Service Management

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, for balanced service decisions.

    The Seven ITIL Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better decisions and adapt ITIL practice to real digital environments.

    The Product and Service Lifecycle

    Work through discovery, design, build, operation, and delivery and support, and see how each lifecycle activity connects to create and sustain value.

    Management Practices and Continual Improvement

    Explore the role of ITIL's management practices and how continual improvement and value stream mapping keep services efficient and aligned to outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Austria?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for Your ITIL 5 Foundation TrainingAccredited, Flexible and Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Austria who want to build service management capability and pass the Foundation exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Austria, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for PeopleCert and AXELOS, aligned to the official ITIL 5 syllabus
    • Experienced, certified ITSM trainers with real-world service management experience
    • Flexible live online and classroom training for professionals across Austria
    • Structured courseware, practice questions and mock exams for the Foundation exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Customised corporate training for IT teams and service desks
    • Globally recognised certification supported across 100+ countries

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    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AustriaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Austria

    DAS EDELWEISS Salzburg Mountain Resort, Unterbergstraße 65, 5611 Großarl, Austria

    ITIL Version 5 Foundation Training Location in Austria

    The Ritz-Carlton, Vienna, Schubertring 5-7, 1010 Wien, Austria

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    Corporate ITIL Foundation TrainingOnsite or Online in Austria

    • Suitable for small, medium and large IT and service teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Austria and global locations

    Trusted by Leading Organisations

    A1 Telekom AustriaErste GroupVoestalpineRaiffeisen Bank InternationalInfineonKapsch

    What Our Learners Say

    Cleared the Foundation Exam with Confidence

    "The ITIL 5 Foundation course finally gave structure to what I was already doing on the service desk. The trainer explained the Value System and guiding principles clearly, and the mock exams made the real exam feel straightforward."

    Lukas Gruber

    IT Support Specialist

    0/0

    Beginner Friendly and Very Practical

    "Coming from a non-technical background, I was worried about the framework. The sessions broke everything into simple, practical steps and I now use the four dimensions in my daily work managing our support queue."

    Anna Hofer

    Service Desk Team Lead

    0/0

    Relevant Content, Flexible Format

    "Well-paced live online training that fit around my job in Vienna. The lifecycle and management practices content was directly relevant to how we run incidents and changes, and the support after class was genuinely helpful."

    Matthias Bauer

    IT Service Analyst

    0/0

    Standardised Our Service Practices

    "We trained our service delivery team with Invensis Learning to standardise how we work across sites. Within a quarter we saw clearer ownership and faster recovery times. The corporate delivery was well organised and tailored to our environment."

    Sabine Wagner

    IT Service Delivery Manager, Banking Sector

    0/0

    A Shared Framework for the Whole Team

    "Rolling out a common ITIL framework across our IT operations group was a priority, and this training gave the whole team a shared language. The trainers understood our compliance pressures and adapted the examples accordingly."

    Thomas Berger

    Head of IT Operations, Telecom Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces modern digital service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value.

    Is ITIL 5 Foundation worth it in Austria?

    Yes. Service management skills are in demand across Austrian banking, telecom, IT services and manufacturing, where roles from service desk analyst to IT service manager pay strong salaries. ITIL 5 Foundation gives you a recognised credential that employers value.

    Who should take ITIL 5 Foundation training?

    It suits service desk staff, support and service analysts, IT operations team members, project staff and business professionals who work with IT services. No technical background is required, making it a strong entry point into IT service management.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Prior ITIL or service management knowledge is helpful but not required, so beginners and experienced professionals can both enrol.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as set out by PeopleCert.

    Is ITIL recognised by employers in Austria?

    Yes. ITIL is a globally recognised service management framework, and Austrian employers in banking, telecom, IT services and the public sector reference it in job adverts for service desk, ITSM and operations roles.

    Pricing

    How much does ITIL 5 Foundation training cost in Austria?

    Training fees vary by format and schedule, so the exact price is available on request. The fee typically covers accredited courseware, practice material and learner support. Request a quote or speak with a learning advisor for current pricing in your region.

    What is included in the ITIL 5 Foundation course fee?

    The fee usually includes accredited courseware, practice questions, mock exams, learner support and a course completion certificate. Many packages also include the exam voucher. Ask a learning advisor to confirm exactly what is in your chosen plan.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the ITIL 5 Foundation exam fee and it can be bundled with training or purchased separately. Confirm whether the exam voucher is included before you enrol, or ask us for a bundled quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider technology teams across Austria. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book and made up of multiple-choice questions with a single correct answer. It is based on the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and delivered by PeopleCert.

    How many questions are on the exam and what is the pass mark?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes. The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

    How is the ITIL 5 Foundation exam delivered?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre. This flexibility lets you take the exam from home or office in Austria once you feel ready.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. Attending accredited training is recommended to prepare effectively, but it is not mandatory to register for the exam.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams and practice questions to help you prepare thoroughly and reduce the chance of a resit. Confirm current resit fees and policy with PeopleCert before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, practice questions, full mock exams, and trainer-led examples. Downloadable reference material and quizzes help you revise and track your readiness for the exam.

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an entry point and needs no prior experience. The training builds concepts step by step, so professionals new to IT service management can follow along and pass with focused preparation.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is mapped to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and examined by PeopleCert, so you study exactly what the exam assesses.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate from Invensis Learning after meeting the course requirements. Passing the PeopleCert exam separately earns you the official ITIL 5 Foundation certification and digital badge.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer ITIL 5 Foundation training online as live virtual instructor-led sessions, classroom training, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly for both live online and classroom delivery. Check upcoming schedules to find the next available date, or contact a learning advisor to confirm start dates that suit you in Austria.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange a change.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.