Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL 4 Foundation is the entry-level certification in the global ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces the ITIL 4 Service Value System and a practical, end-to-end operating model for creating, delivering and continually improving tech-enabled services. For professionals in Basel, where Roche, Novartis, Lonza and the Bank for International Settlements run large, regulated IT operations, ITIL 4 Foundation certification training in Basel builds a shared service management language that employers value. You learn the seven guiding principles, the four dimensions of service management, the service value chain and core practices such as incident, problem and change enablement. The certification has no formal prerequisites and suits IT staff, business analysts, project members and managers who want to prove modern ITSM knowledge. Start your ITIL 4 journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Basel, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Basel, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in BaselDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationCareer Value That Employers Recognise

    ITIL 4 Foundation Exam Format in BaselWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Basel

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your IT Service Management Career in BaselRoles, Demand and Earning Power

    ITIL 4 Foundation has become a baseline credential for IT service roles across Basel, valued by pharmaceutical, chemical and banking employers that run large, regulated IT operations. As Roche, Novartis and others accelerate digital transformation and AI adoption, demand for professionals who can govern and improve services keeps rising. Roles range from Service Desk Analyst to IT Service Manager and IT Operations Manager, and here is what the local market is telling us right now.

    Industry Forces Driving ITIL 4 Demand in Basel

    ITIL 4 is more than a certificate. It is a career multiplier for IT professionals who want to manage services the way Basel employers expect. Join professionals who turn IT delivery into business value. Start your journey today.

    Your Basel Career Transformation

    From IT Operator to Service Leader in Basel

    The Shift ITIL 4 Certification Delivers

    Basel's pharmaceutical, chemical and banking sectors are digitising fast, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, jobs.ch (Switzerland) 2026.

    How to Get ITIL 4 Founfdation Certified in BaselStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Basel is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeThe ITIL 4 Capabilities Employers Want

    This ITIL 4 Foundation programme builds practical service management knowledge and prepares you for the PeopleCert exam. By the end, you can speak the language of modern ITSM and apply ITIL 4 concepts to everyday service delivery.

    Service Management Foundations

    Understand what services are, how value is co-created between providers and consumers, and the meaning of utility and warranty, the core concepts behind every ITIL 4 conversation.

    The ITIL 4 Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement combine into one system that turns demand into value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and progress iteratively with feedback to adapt ITIL practices to your own organisation.

    The Service Value Chain

    Work through the six value chain activities, from plan and engage to deliver and support, and see how they combine into flexible value streams.

    Core ITIL Management Practices

    Get to grips with key practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and key metrics to measure service performance and drive better decisions over time.

    Who Should TakeITIL 4 Foundation Certification Training in Basel?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in Basel?

    As a leading ITIL 4 Foundation training company in Basel, Invensis Learning delivers accredited ITIL 4 Foundation training for individual professionals and organisations across Basel and worldwide. Our programmes combine experienced, ITIL-certified trainers, PeopleCert and AXELOS aligned courseware, flexible delivery and dedicated learner support. Whether you join as an individual or enrol your team, you get a professional learning experience built around practical understanding, exam readiness and real-world application of modern service management.

    • Accredited training organisation aligned with PeopleCert and AXELOS standards
    • Experienced, ITIL-certified trainers with real service management exposure
    • Flexible formats: live online, classroom and self-paced learning
    • Structured, exam-aligned courseware and practice resources
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Customised corporate training for teams across Basel and beyond
    • Trusted by professionals and organisations in 100+ countries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in BaselInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Basel

    Hotel Les Trois Rois, Blumenrain 8, 4001 Basel, Switzerland

    ITIL 4 Foundation Training Location in Basel

    Hotel Basel, Münzgasse 12, 4001 Basel, Switzerland

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    Corporate ITIL 4 Foundation TrainingFor Teams Across Basel

    • Suitable for small, medium and large IT and operations teams
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual, hybrid or blended delivery options
    • ITIL-certified trainers with regulated-industry experience
    • Role-based examples for pharma, chemical and banking IT
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for teams across Switzerland and worldwide

    Leading Basel Employers

    RocheNovartisLonzaSyngentaClariantBayer

    What Our Learners Say

    Passed First Time with Real Clarity

    "The course finally connected the service management work I do every day to a clear framework. The guiding principles and the service value chain made instant sense, and I passed the ITIL 4 Foundation exam on my first attempt."

    Lukas Brunner

    IT Service Analyst

    0/0

    Practical and Genuinely Useful

    "As a business analyst, I wanted to speak the same language as our IT teams. The trainer explained the four dimensions and core practices with practical examples, and the sample questions made the exam feel familiar."

    Elena Keller

    Business Analyst

    0/0

    Maps Straight to the Job

    "Good pace and well structured. The sessions on incident, problem and change enablement mapped closely to what we handle on our service desk, so I could apply ideas the very next week."

    Marco Vogel

    IT Support Lead

    0/0

    Standardised How Our Teams Work

    "We trained a mixed IT and operations group through Invensis Learning. The corporate delivery was flexible around our schedule, and our teams now share a common service management vocabulary that has improved how we run change."

    Sophie Meier

    IT Training Manager, Pharmaceutical Sector

    0/0

    A Strong Base for Service Maturity

    "Rolling out ITIL 4 Foundation across our service teams gave us a consistent approach to governance and continual improvement. The trainer tailored examples to our regulated environment, which made adoption much easier."

    Daniel Frei

    Head of IT Operations, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces the Service Value System and modern IT service management, and suits IT and business professionals at any career stage.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces the Service Value System and modern IT service management, and suits IT and business professionals at any career stage.

    Is ITIL 4 Foundation worth it for professionals in Basel?

    Yes. Basel's pharmaceutical, chemical and banking employers run large, regulated IT operations and value a recognised service management credential. ITIL 4 Foundation helps you stand out for roles from service desk to IT service manager and apply ITSM best practice at work.

    Do I need prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction to ITIL 4, so beginners and experienced IT staff alike can take it.

    Who should take ITIL 4 Foundation training?

    ITIL 4 Foundation suits IT support staff, service managers, business analysts, project members, developers and managers who want a shared service management language. It is also a strong first step for anyone moving into IT service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Basel?

    ITIL 4 Foundation training fees in Basel vary by format and schedule, so pricing is available on request. The PeopleCert exam fee is billed separately. Request a quote to see current options for live online or classroom training.

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware, expert-led sessions, practice questions, sample exams and learner support, plus a course completion certificate. Speak with a learning advisor to confirm what each plan includes.

    Is the exam fee included in the training price?

    This depends on the plan you choose. Some packages bundle the PeopleCert exam voucher while others price training and exam separately. Ask about a training and exam bundle when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and operations teams in Basel. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination of 40 questions. It is delivered by PeopleCert through online proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions and you have 60 minutes to complete it. There are no formal prerequisites to sit the exam.

    What is the passing score for ITIL 4 Foundation?

    You need 65% to pass, which is 26 of the 40 questions answered correctly. The exam is closed book and lasts 60 minutes.

    How do I book the ITIL 4 Foundation exam?

    You book the exam through PeopleCert, choosing either online proctored delivery from home or office or an authorised test centre. Our team can guide you through scheduling after your training.

    What happens if I do not pass the exam first time?

    You can resit the ITIL 4 Foundation exam through PeopleCert by booking a new attempt; a re-examination fee applies. Our trainers and practice resources are designed to help you prepare with confidence.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    Training covers ITIL 4 key concepts, the four dimensions of service management, the Service Value System, the seven guiding principles, the service value chain, core practices and continual improvement.

    What will I learn in the ITIL 4 Foundation course?

    You will learn to speak the language of modern IT service management: how value is co-created, how the service value chain works, and how practices such as incident, problem and change enablement support users.

    Are practice questions and mock exams included?

    Yes. The programme includes sample questions and practice exams mapped to the ITIL 4 Foundation syllabus, helping you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and ITIL 4 practices.

    In what format is the training delivered?

    Training is delivered in live online (virtual instructor-led), classroom and self-paced formats, with accredited courseware and trainer support, so you can choose what fits your schedule.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Basel?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer live online training, classroom sessions and self-paced e-learning, plus customised corporate group training, so professionals across Basel can learn in the format that suits them.

    How soon can I start ITIL 4 Foundation training?

    New cohorts run regularly in live online and classroom formats, and self-paced learning lets you start right away. See upcoming schedules or speak with a learning advisor to pick a batch.

    Are there any prerequisites to enrol?

    No. There are no prerequisites for ITIL 4 Foundation, so anyone can enrol. The training is designed as an introduction to ITIL 4 for IT and business professionals alike.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.