Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, delivered by PeopleCert. ITIL 4 Foundation (ITIL-F) certification training in Bern gives IT and business professionals a shared, end-to-end model for creating, delivering and continually improving tech-enabled products and services. The course suits service desk staff, IT support specialists, operations and process owners, and managers who want to speak a common service management language. With no formal prerequisites, it is an accessible first step that is recognised by employers across Bern's federal administration, telecom, insurance and consulting sectors. Aligned to the current ITIL 4 syllabus and the Service Value System, the training prepares you for the 40-question PeopleCert exam and shows you how to apply the seven guiding principles at work. Start your ITIL 4 journey with Invensis Learning and build credibility that travels across roles and organisations.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in BernDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedOutcomes for Your Career and Your Team

    ITIL 4 Foundation Exam Format in BernWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Bern

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in BernRoles, Demand and Earning Outlook

    ITIL 4 has become a baseline credential for IT service management roles across Bern, valued by the federal administration, Swisscom, Swiss Post, insurers and consultancies that run large, service-critical IT operations. As public agencies standardise ITSM and cybersecurity budgets rise, certified service management professionals are increasingly sought after, from service desk analysts to IT service and operations managers. Here is what the Bern market is telling us right now.

    Market Forces Driving ITIL 4 Demand in Bern

    ITIL 4 Foundation is more than a credential. It is a career multiplier for IT professionals in Bern who want to lead service delivery, not just fix tickets. Start your journey today.

    Your Bern Career Transformation

    From Reactive Support to Service Leadership

    What ITIL 4 Foundation Changes for You

    Bern's IT market is shifting from technical firefighting to governed, value-driven service management, and employers increasingly separate certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, jobs.ch (Switzerland) 2026.

    How to Get ITIL 4 Founfdation Certified in BernStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Bern is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 FoundationFrom Guiding Principles to Service Value

    By the end of this ITIL 4 Foundation course you will be able to describe the key concepts of IT service management and apply the ITIL 4 framework at work. The skills below map directly to the AXELOS and PeopleCert syllabus tested in the exam.

    Core Service Management Concepts

    Define what a service is, how value is co-created, and the difference between utility and warranty. You will be able to describe service relationships, outputs and outcomes, and the role of cost and risk in delivery.

    The ITIL 4 Service Value System

    Explain how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement so an organisation can create value end to end.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes, and recognise the external factors that shape service management decisions.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices to your own team and context.

    The Service Value Chain and Key Practices

    Work through the six service value chain activities and apply core practices including incident management, problem management, change enablement, service desk and service request management.

    Continual Improvement, SLAs and Metrics

    Use the continual improvement model, design effective service level agreements, and select the metrics and KPIs that prove service performance and support better decisions.

    Who Should TakeITIL 4 Foundation Certification Training in Bern?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 Foundation in BernAccredited, Practical and Learner-First

    As a trusted ITIL 4 Foundation training company in Bern, Invensis Learning delivers structured ITIL 4 training for individual professionals and organisations that want to build IT service management capability and pass the AXELOS and PeopleCert exam. Our programmes combine certified instructors, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Bern, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for AXELOS and PeopleCert ITIL 4 courses
    • Experienced, ITIL-certified trainers with real ITSM practice
    • Live online, classroom and corporate delivery to fit your schedule
    • ISO 9001 and ISO 27001 certified training operations
    • Structured courseware, practice questions and exam preparation
    • Dedicated learner support before, during and after training
    • Flexible scheduling for working professionals in Bern
    • Trusted by individuals and organisations across 100+ countries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in BernInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Bern

    Novotel Bern Expo, Am, Guisanpl. 2, 3014 Bern, Switzerland

    ITIL 4 Foundation Training Location in Bern

    Hotel Savoy Bern, Neuengasse 26, 3011 Bern, Switzerland

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    Corporate ITIL 4 Training, BernStandardise Service at Scale

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Bern and global locations

    Trusted by Leading Organisations

    SwisscomSwiss PostPostFinanceDie MobiliarSBBBKW

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the service value system genuinely clear, not just exam theory. I passed first time and now use the guiding principles every day on our service desk. The mock exams were the closest thing to the real paper."

    Reto Hofer

    IT Support Specialist

    0/0

    A Shared Language for Our Service Desk

    "Learning the ITIL 4 practices changed how my team handles incidents and problems. We now have a shared language for prioritisation and escalation, and our resolution times have improved. The sessions were practical and well paced."

    Sandra Brunner

    Service Desk Team Lead

    0/0

    Beginner Friendly and Flexible

    "I came in with no ITSM background and the course never lost me. The live online format fit around my job, and the structured materials made revision easy. A solid, beginner-friendly route into service management."

    Marco Keller

    Systems Administrator

    0/0

    Standardised ITSM Across Our Teams

    "We trained a cross-agency team to standardise how we manage IT services. The delivery was tailored to our public sector context, and the consistent ITIL 4 vocabulary has made governance and reporting far smoother."

    Daniela Wyss

    L&D Manager, Public Sector

    0/0

    The Right Framework for Our Migration

    "Rolling out ITIL 4 Foundation across our IT operations gave the team a common framework during a major platform migration. The corporate scheduling was flexible and the trainers understood our regulated insurance environment."

    Thomas Aebischer

    Head of IT Operations, Insurance Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, delivered by PeopleCert. It suits IT and business professionals, from service desk and support staff to managers, who want a shared model for creating and improving services. No prior experience is needed.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, delivered by PeopleCert. It suits IT and business professionals, from service desk and support staff to managers, who want a shared model for creating and improving services. No prior experience is needed.

    Is ITIL 4 Foundation worth it for professionals in Bern?

    Yes. ITIL 4 is widely recognised by Bern employers in the federal administration, telecom, insurance and consulting sectors, where structured service management is in demand. It helps you qualify for service desk, support and service management roles and lays the groundwork for higher ITIL 4 qualifications. Talk to a learning adviser to plan your path.

    Do I need any prerequisites to take the course?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible entry point, so prior ITIL or ITSM knowledge is helpful but not required.

    How long is the ITIL 4 Foundation certification valid?

    The certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert (MyAxelos) account or by passing a higher ITIL 4 qualification.

    Who governs the ITIL 4 certification?

    ITIL is owned by AXELOS, with examinations delivered by PeopleCert, which acquired AXELOS in 2021. All syllabus, exam and certification rules come from AXELOS and PeopleCert.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    Your fee includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Training and exam are usually offered as a bundle. Pricing varies by format and region, so it is available on request. Request a quote for current pricing.

    How much does ITIL 4 Foundation training cost in Bern?

    Pricing depends on the format you choose, such as live online or corporate group training, so we share it on request. The PeopleCert exam fee varies by region and is confirmed at the time of booking. Contact us for a tailored quote.

    Is the exam fee included in the training price?

    ITIL 4 Foundation training and exam are usually offered as a combined package, though this can vary by plan. PeopleCert sets the exam fee, which varies by region and currency. We confirm exactly what your package includes before you enrol.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams across Bern. Ask about group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning adviser to choose what suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is a closed-book, multiple-choice paper of 40 single-answer questions. You have 60 minutes to complete it, and it is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    What is the passing score for the ITIL 4 exam?

    You need 65%, which is 26 of the 40 questions answered correctly, to pass. There is no negative marking, so it is worth attempting every question.

    Where and how can I sit the exam?

    You can sit the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options are open to candidates in Bern and worldwide.

    What happens if I do not pass the first time?

    You can resit the exam. PeopleCert sets the resit policy and fee, and our trainers provide preparation support, practice questions and mock exams to help you pass with confidence.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book and delivered online or at a test centre, with a pass mark of 65%.

    Course Content

    Can a complete beginner take ITIL 4 Foundation?

    Yes. The course is designed for beginners and has no prerequisites. Trainers introduce service management concepts from the ground up, with examples and practice to support those who are new to ITSM.

    What topics does the ITIL 4 Foundation syllabus cover?

    The syllabus covers service management concepts, the service value system, the four dimensions, the seven guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements and key metrics.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams and quizzes, plus reference materials aligned to the AXELOS and PeopleCert syllabus.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question format, helping you find weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the Foundation syllabus published by AXELOS and PeopleCert, including the Service Value System.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online and choose an upcoming batch that fits your schedule. Pick your format, complete payment, and you receive access to schedules, courseware and resources. See upcoming batches or talk to a learning adviser.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can learn in the format that fits your schedule in Bern.

    Is online live virtual training available in Bern?

    Yes. Our online ITIL 4 training is delivered live by certified trainers, so professionals in Bern can join interactive sessions remotely with the same support as classroom learning.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or move to another batch. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.