Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5 Foundation) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, introducing the core concepts of digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. Invensis Learning's ITIL 5 Foundation Certification Training in Basel turns that framework into practical, job-ready capability for professionals across the region's pharma, banking and technology sectors. ITIL 5 is the fifth iteration of the IT Infrastructure Library and the current edition published by PeopleCert, with an explicit focus on the digital era, value co-creation and the full product and service lifecycle. The credential has no formal prerequisites, so it suits IT and business professionals at any career stage. Delivered in live virtual and classroom formats, the course prepares you for the closed-book, 40-question PeopleCert exam and gives you a recognised, transferable credential. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Basel, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Basel, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BaselDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 CertificationSkills Employers Across Basel Value

    ITIL V5 Foundation Exam Format in BaselWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Basel

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Foundation Career in BaselRoles, Demand and Recognition

    ITIL 5 Foundation has quickly become a sought-after marker of modern IT service management across Basel, valued by the pharma, banking, chemicals and technology employers that anchor the region's economy. As life sciences firms digitise research and banks tighten operational resilience, employers want professionals who can run services to a recognised framework. Demand spans the ladder, from Service Desk Analyst to IT Service Manager, and here is what the Basel market is showing right now.

    Why ITIL 5 Skills Are in Demand Across Basel

    ITIL 5 Foundation is more than a certificate. It is a practical foundation for a service management career in one of Europe's strongest IT job markets. Start your ITIL journey today.

    Your Basel Career Transformation

    From Reactive Support to Service Leadership

    The Shift ITIL 5 Foundation Makes Possible

    Basel's IT job market is expanding with pharma digitalisation, banking modernisation and a deep talent shortage, and employers increasingly separate professionals who run services to a recognised framework from those who do not. Here is which side of that line ITIL 5 Foundation puts you on.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Basel Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Basel is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 5 FoundationPractical Service Management You Can Apply at Work

    This ITIL 5 Foundation training builds awareness-level command of the modern ITIL framework. By the end you can describe how organisations create value through digital products and services and run them across the full lifecycle, ready for the PeopleCert exam.

    Digital Product and Service Management

    What you will learn in ITIL 5 Foundation starts here: how digital products and services create value, how continual improvement is embedded throughout, and how the product and service lifecycle is managed from end to end.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic view of service management.

    The ITIL Value System and Governance

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Seven ITIL Guiding Principles

    Apply the guiding principles, including focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to real digital service decisions.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Get to grips with ITIL's management practices, continual improvement and value stream mapping, so you can help teams work consistently and improve services over time.

    Who Should TakeITIL V5 Foundation Certification Training in Basel?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in BaselYour ITIL 5 Foundation Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Basel that want to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you can rely on a trusted ITIL Version 5 Foundation training company in Basel for a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Experienced, accredited trainers with real IT service management backgrounds
    • Accredited ITIL courseware aligned to the current PeopleCert syllabus
    • Flexible online (live virtual) and classroom formats for Basel professionals
    • Structured exam preparation with practice questions and mock tests
    • Customised corporate schedules for IT and service teams
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BaselInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Basel

    Hotel Les Trois Rois, Blumenrain 8, 4001 Basel, Switzerland

    ITIL Version 5 Foundation Training Location in Basel

    Hotel Basel, Münzgasse 12, 4001 Basel, Switzerland

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    Corporate ITIL 5 Foundation TrainingFor Your Basel Teams

    • Upskill whole IT and service teams on one consistent ITIL framework
    • Customised schedules aligned to your team's availability
    • Flexible onsite, live virtual or hybrid delivery across Basel
    • Accredited trainers with pharma, banking and technology experience
    • Role-based examples that map ITIL to your service operations
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for local and global teams

    Leading Organisations

    NovartisRocheLonzaSyngentaUBSSwisscom

    What Our Learners Say

    Cleared the Exam and Use It Daily

    "The training made the ITIL Value System and the guiding principles genuinely clear, not just theory. The mock exams matched the real 40-question paper closely, and I passed comfortably and now use the language with my service desk every day."

    Lukas Brunner

    IT Service Desk Lead

    0/0

    Beginner Friendly and Practical

    "I came in with no formal ITIL background and the trainer built every concept from the ground up. The four dimensions and the lifecycle finally clicked, and the certification helped me move into a stronger IT support role."

    Sophie Keller

    IT Support Analyst

    0/0

    Clear, Flexible and Relevant

    "Well structured sessions with good real-world examples. The continual improvement and value co-creation topics changed how I think about coordinating IT work, and the live virtual format fit around my schedule in Basel."

    Andrea Meier

    Project Coordinator

    0/0

    A Shared Framework for Our Team

    "We trained our operations team and now everyone shares the same ITIL vocabulary for incidents and changes. Handovers are smoother and our reporting to the business has improved. The corporate delivery was well organised and tailored to our pharma environment."

    Daniel Frei

    IT Operations Manager, Pharmaceuticals

    0/0

    Consistent Training That Scaled

    "As an L&D lead I needed consistent, accredited training across several IT teams. Invensis Learning delivered flexible schedules and practical content, and the standardised service management approach is already showing in our service quality."

    Nadia Huber

    Learning and Development Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any stage.

    Is ITIL 5 Foundation worth it for professionals in Basel?

    Yes. ITIL 5 Foundation is recognised by Basel's pharma, banking and technology employers and maps to in-demand roles from service desk analyst to IT service manager, where Swiss salaries are strong. It gives you a transferable, globally recognised credential. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    ITIL 5 Foundation is for IT and business professionals who want to understand modern service management, including service desk staff, analysts, project members, developers and managers. There are no formal prerequisites, so beginners are welcome.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To keep it current you earn 60 CPD points within the three-year cycle through PeopleCert. Renewing keeps your credential aligned to the latest guidance.

    Which body governs the ITIL 5 Foundation certification?

    AXELOS owns the ITIL framework and PeopleCert is the sole publisher and examination body for all ITIL qualifications. Your certificate and digital badge are issued by PeopleCert and recognised worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Basel?

    ITIL 5 Foundation training fees vary by format and provider, so the price is available on request. Instructor-led packages usually bundle courseware, practice material and exam support, while the PeopleCert exam fee is billed separately. Request a quote for current Basel pricing.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, expert-led sessions, practice questions, mock tests, exam preparation guidance and learner support, plus a course completion certificate. Confirm exam-voucher inclusion when you enrol.

    Is the exam fee included in the training price?

    Exam-fee inclusion depends on the package you choose. Some bundles include the PeopleCert exam voucher and others bill it separately under regional pricing. Ask a learning advisor which option suits you.

    Do you offer corporate or group discounts in Basel?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that fits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, multiple-choice paper based on the ITIL 5 Foundation syllabus from PeopleCert. It is taken online with OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions to be completed in 60 minutes. It is closed book and delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 correct answers out of 40. The exam lasts 60 minutes.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended to prepare effectively.

    What if I do not pass the exam first time?

    You can resit the ITIL 5 Foundation exam; a re-examination fee applies and selected training plans include retake support. Our trainers and practice material focus on the areas you find hardest so you are ready to pass.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The course covers the ITIL 5 syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Do I need prior IT experience to take this course?

    No prior experience or ITIL knowledge is required. ITIL 5 Foundation is an awareness-level course, and the training builds concepts from the ground up with examples and practice questions.

    What learning materials are provided?

    You receive accredited ITIL courseware, practice questions, mock exams, quizzes and reference summaries aligned to the ITIL 5 Foundation syllabus, along with trainer support throughout.

    Are there practice tests and mock exams?

    Yes. The programme includes sample questions and full-length mock exams that mirror the 40-question format, helping you find weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition published by PeopleCert, including the updated ITIL Value System and value stream management.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Basel?

    You can enrol through the Invensis Learning website. Choose live virtual or classroom delivery, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor to pick a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Basel.

    How soon can I start the training?

    New cohorts run regularly in live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available Basel batch.

    Can I reschedule or transfer my booking?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the terms that apply to your enrolment.