Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why It Matters in LausanneYour Entry Point into Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 certification scheme, the world's most widely adopted framework for IT service management. Governed by AXELOS and examined by PeopleCert, it introduces the ITIL 4 service value system, the four dimensions of service management, the seven guiding principles and the core management practices that modern IT teams use to deliver value. For professionals in Lausanne and across the Canton of Vaud, ITIL 4 Foundation certification training in Lausanne opens doors at employers ranging from Nestle, Logitech and Philip Morris International to Banque Cantonale Vaudoise, EPFL and the region's fast-growing medtech and fintech firms. The credential has no prerequisites, so it suits IT support staff, service desk analysts, developers and business professionals alike. You will leave able to speak the shared language of service management, contribute to incident, change and service level practices, and prepare confidently for the one-hour, 40-question exam. Start your ITIL journey with Invensis Learning and earn a credential that travels across sectors and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why It Matters in LausanneYour Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in LausanneDo You Qualify for the ITIL 4 Foundation Exam?

    Why This ITSM Credential Pays OffFor Professionals and Teams in Lausanne

    ITIL 4 Foundation Exam Format in LausanneWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Lausanne

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Pay in LausanneWhy an ITIL Credential Pays off Here

    ITIL 4 skills are in demand across Lausanne and the Canton of Vaud, where multinational headquarters, banks, medtech firms and an EPFL-anchored startup scene all run IT services that must stay reliable. Certified professionals move into service desk lead, incident, change and service management roles, and the senior end pays well above the Swiss average. Here is what the local market is telling us right now.

    What Is Driving ITSM Demand Across Vaud

    ITIL 4 Foundation is more than a certificate. It is the shared language modern IT teams run on. Join professionals across Lausanne who keep services reliable, and start your ITIL journey today.

    Your Lausanne Career Transformation

    Your Service Management Career, Reimagined

    And Where ITIL 4 Foundation Takes You

    Lausanne's IT employers increasingly expect service teams to work to a common standard, and ITIL 4 is that standard. Here is the gap between where you stand today and where the credential can take you.

    Sources: Glassdoor, PayScale, jobs.ch (Switzerland) 2026.

    How to Get ITIL 4 Founfdation Certified in LausanneStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Lausanne is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build with ITIL 4 FoundationAnd Apply from Day One

    Here is what you will learn in ITIL 4 Foundation: the vocabulary, concepts and practices of modern IT service management. By the end of the course you can navigate the service value system, apply the guiding principles and support the core practices at work.

    The ITIL 4 Service Value System

    Understand how the service value system, the service value chain and its six activities connect to create value from end to end.

    Service Management Core Concepts

    Define services, value co-creation, utility and warranty, and the roles of service providers and consumers in delivering outcomes.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are and keep it simple to adapt ITIL practically to your organisation.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes.

    Key ITIL 4 Management Practices

    Work with incident management, problem management, change enablement, the service desk, service request and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, KPIs and metrics to drive measurable, lasting service quality.

    Who Should TakeITIL 4 Foundation Certification Training in Lausanne?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in Lausanne?

    As a trusted ITIL 4 Foundation training company in Lausanne, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build service management capability and prepare for the AXELOS and PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning team training in Lausanne, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited ITIL training delivered by experienced, certified ITSM trainers
    • Live online and classroom formats that fit working professionals in Vaud
    • Official AXELOS-aligned courseware, practice tests and exam simulators
    • Guidance on booking the PeopleCert exam, online or at a test centre
    • ISO 9001:2015 and ISO 27001:2022 certified training operation
    • Post-training support and a complete learning ecosystem
    • Corporate and group training across Lausanne and worldwide
    • Trusted partner of AXELOS, PeopleCert and other leading bodies

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in LausanneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Lausanne

    Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland

    ITIL 4 Foundation Training Location in Lausanne

    Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland

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    Corporate ITIL 4 Foundation TrainingFor Your Teams in Lausanne

    • Upskill whole IT and service teams on a single ITSM standard
    • Flexible onsite, live virtual and hybrid delivery across Vaud
    • Customised schedules aligned to your team's availability
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples drawn from your sector and systems
    • Progress tracking and dedicated coordination support
    • Scalable delivery for teams across Switzerland and worldwide

    Leading Organisations

    NestleLogitechPhilip Morris InternationalBanque Cantonale VaudoiseSICPAKudelski Group

    What Our Learners Say

    Cleared the Exam and Stepped up at Work

    "The trainer made the service value system genuinely clear, and the practice questions mirrored the real exam closely. I passed first time and now lead our service desk with far more confidence."

    Stephane Morel

    Service Desk Team Lead

    0/0

    Beginner Friendly and Very Practical

    "As an IT support specialist with no prior ITIL background, I found the course approachable and well paced. The guiding principles changed how I prioritise tickets every day."

    Camille Rochat

    IT Support Specialist

    0/0

    Clear Path from Learning to Certified

    "Solid content on incident, problem and change practices, with real examples I could relate to. The exam booking guidance saved me time and removed the guesswork."

    Daniel Keller

    Systems Administrator

    0/0

    A Shared Standard Across Our Team

    "We trained our IT operations team together and now everyone uses the same service management language. Handover and reporting improved within weeks of the sessions."

    Isabelle Favre

    L&D Manager, Medtech Sector

    0/0

    Tailored, Relevant and Well Delivered

    "The corporate sessions were tailored to our regulated banking environment, and the trainer adapted examples to our systems. A measurable lift in how our team handles service levels."

    Marc Dubois

    IT Operations Lead, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert, that introduces modern IT service management. It is designed for IT support staff, service desk analysts, developers, and business professionals who want to understand the ITIL 4 framework. There are no prerequisites.

    General

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, examined by PeopleCert, that introduces modern IT service management. It is designed for IT support staff, service desk analysts, developers, and business professionals who want to understand the ITIL 4 framework. There are no prerequisites.

    Is ITIL 4 Foundation worth it in Lausanne?

    Yes. ITIL 4 Foundation is widely valued by Lausanne and Vaud employers, from Nestle, Logitech and Philip Morris International to banks, medtech firms and EPFL-linked startups. Certified professionals progress into incident, change and service management roles, where Swiss salaries reach well above the national average. Talk to a learning advisor to plan your path.

    Is ITIL 4 Foundation recognised in Switzerland?

    Yes. ITIL 4 is a globally recognised IT service management framework owned by AXELOS and examined by PeopleCert, and it is respected by employers across Switzerland and worldwide. It is the most widely adopted ITSM credential in regulated sectors such as banking, pharma and medtech.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management knowledge is required, which makes it an accessible first step for both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required continuing professional development points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Lausanne?

    Training is usually purchased as a combined course and exam package, and the exact fee in Swiss francs varies by format and schedule, so it is available on request. The package includes accredited courseware, exam preparation and learner support. Request a quote for current Lausanne pricing.

    What is included in the course fee?

    The course fee typically includes AXELOS-aligned courseware, practice questions, an exam simulator, learner support and a course completion certificate. Many packages also bundle the PeopleCert exam voucher. Ask a learning advisor about your preferred format.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher in the price, while others list it separately. PeopleCert bills the exam fee by region, so confirm what your chosen package includes before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and operations teams across Lausanne and Vaud. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book and made up of multiple-choice questions, each with a single correct answer. It is based on the ITIL 4 Foundation syllabus and the service value system, and tests knowledge and comprehension rather than experience.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is a closed-book paper covering the nine syllabus areas of ITIL 4 Foundation.

    What is the passing score for ITIL 4 Foundation?

    You need 65 percent to pass, which is 26 out of 40 questions answered correctly. Focus on broad understanding across all nine syllabus areas rather than memorising single topics.

    How and where do I take the exam?

    You can take the exam online with PeopleCert's proctored OnVUE system, available around the clock, or at a PeopleCert authorised test centre. We guide you through booking your preferred option after training.

    What happens if I do not pass the first time?

    You can re-sit the exam by booking another attempt with PeopleCert, and a re-examination fee applies. Our trainers provide preparation support and practice resources to help you feel ready before exam day. Ask about retake support when you enrol.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers the ITIL 4 service value system, the four dimensions of service management, the seven guiding principles, the service value chain, and core management practices such as incident, problem, change enablement, service desk and service level management, plus continual improvement and key metrics.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, practice questions, an exam simulator, quizzes and revision materials. These resources help you understand the syllabus and build confidence for the exam.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, designed to be approachable for people new to IT service management. Trainers explain each concept from first principles with practical examples.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, including the service value system and the 34 management practices introduced in ITIL 4.

    What language is the training delivered in?

    Training is typically delivered in English, the standard language for ITIL 4 courseware and the exam. Ask a learning advisor about scheduling and language options for your group in Lausanne.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Speak with an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style in Lausanne and across Vaud.

    How soon can I start?

    New live online and classroom batches run regularly, so you can usually start within days. View upcoming schedules or talk to a learning advisor to find the next batch that suits you.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.