Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, introducing the ITIL Value System and the practices behind modern digital product and service management. It gives IT and business professionals a shared, practical language for creating, delivering and continually improving valuable services. For professionals in Bern, where the federal administration, Swisscom, PostFinance and major insurers run large, always-on IT operations, ITIL 5 Foundation is a recognised first step into IT service management roles. You will learn the seven guiding principles, the four dimensions, the product and service lifecycle, and how value is co-created with customers. There are no formal prerequisites, so the credential suits newcomers and experienced staff alike. Start your ITIL 5 journey with Invensis Learning and prepare for the PeopleCert exam with structured, supportive training.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in BernDo You Qualify for the ITIL V5 Foundation Exam?

    Why Getting ITIL 5 Certified Pays OffSkills, Recognition and Career Lift

    ITIL V5 Foundation Exam Format in BernWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Bern

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Takes Your Career in BernRoles, Demand and Pay

    ITIL is the most widely recognised IT service management framework in Switzerland, and Bern's status as the federal capital makes service management skills especially valuable. The federal administration, Swisscom, Swiss Post, PostFinance, SBB and leading insurers all run large IT operations that depend on ITIL practices. Demand spans service desk and support roles through to incident, problem and service managers, and here is what the local market is telling us right now.

    What Is Fuelling Demand for ITIL Skills in Bern?

    ITIL 5 Foundation is more than a credential. It is a practical toolkit for the service management challenges Bern's employers face every day. Start your ITSM journey today.

    Your Bern Career Transformation

    Your IT Service Career, Before and After ITIL 5

    The Shift Bern Employers Notice

    Bern's public sector, telecom and financial-services employers increasingly expect IT staff to understand ITIL. Here is what changes once you are certified, and which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Bern Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Bern is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ITIL 5 CourseFrom Guiding Principles to Daily Practice

    This ITIL 5 Foundation course teaches the core concepts of modern IT service management, from the ITIL Value System to the practices that keep services running. By the end you can speak the language of ITSM and contribute to better service outcomes from day one.

    The ITIL Value System

    Understand how guiding principles, governance, the value chain, management practices and continual improvement combine to create and deliver value. This is the central model in ITIL 5 and the lens for everything that follows.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, more practical service decisions in any organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to managing products and services.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, delivery and support, and see how each stage works together to create value.

    ITIL Management Practices

    Learn how core practices such as incident, problem and service request management drive consistent, reliable services that users and customers can depend on.

    Continual Improvement and Value Streams

    Use continual improvement and value stream mapping to remove waste, raise quality and keep services aligned to changing needs over time.

    Who Should TakeITIL V5 Foundation Certification Training in Bern?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation in BernYour Accredited Partner

    Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and teams in Bern who want to build IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine experienced, accredited trainers, structured courseware, practice questions and dedicated learner support. As a trusted ITIL Version 5 Foundation training company in Bern, Invensis Learning supports you whether you enrol as an individual or arrange corporate training for your team, with flexible live online and classroom formats, ISO-certified quality, and a clear path from study to certification.

    • Accredited training aligned to the latest ITIL 5 Foundation syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible online (live virtual) and classroom training options
    • Practice questions, mock exams and structured exam-readiness support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training delivery
    • Customised corporate training for teams across Bern and Switzerland
    • A clear, supported path from study to certification

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in BernInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Bern

    Novotel Bern Expo, Am, Guisanpl. 2, 3014 Bern, Switzerland

    ITIL Version 5 Foundation Training Location in Bern

    Hotel Savoy Bern, Neuengasse 26, 3011 Bern, Switzerland

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    Corporate ITIL 5 Training for Bern TeamsUpskill Your IT Teams

    • Customised ITIL 5 training for IT service teams of any size
    • Flexible onsite, live online or hybrid delivery in Bern
    • Schedules aligned to your team's availability
    • Accredited trainers with public-sector and telecom experience
    • Role-based examples and continual-improvement workshops
    • Dedicated coordination and learner progress tracking
    • Scalable delivery across Bern and global locations

    Leading Bern Employers

    SwisscomSwiss PostPostFinanceSBBSympanyYpsomed

    What Our Learners Say

    Passed First Time and Using It at Work

    "The course made the ITIL Value System and guiding principles genuinely easy to follow. I passed the PeopleCert exam first time and now use the incident and problem practices on the service desk every day."

    Lukas Brunner

    IT Support Specialist

    0/0

    A Confident Start in ITSM

    "As someone new to IT service management, I found the trainer clear and patient. The mock exams matched the real exam closely and gave me the confidence to sit it. A great entry point into ITSM."

    Sophie Marti

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "The four dimensions and the product and service lifecycle finally made sense after this training. I came away with practical ideas I could apply straight away in my support role."

    Daniel Keller

    Systems Administrator

    0/0

    Consistent Practice Across the Team

    "We trained our service-desk team with Invensis Learning and the impact was immediate. Everyone now shares the same ITIL language, and our incident handling has become far more consistent."

    Andrea Schneider

    IT Service Delivery Lead, Public Sector

    0/0

    Tailored Training That Delivered

    "The corporate sessions were tailored to our insurance environment and scheduled around our shifts. Certifying the team at foundation level has improved governance and reduced service disruptions."

    Martin Weber

    Head of IT Operations, Insurance Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the ITIL Value System, the guiding principles and modern digital product and service management, and suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the ITIL Value System, the guiding principles and modern digital product and service management, and suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Bern?

    Yes. Bern's federal administration, Swisscom, PostFinance and major insurers run large IT operations that rely on ITIL practices, so a recognised ITSM credential helps you stand out and move into service-management roles. Talk to a learning advisor to plan your path.

    Who should take the ITIL 5 Foundation course?

    The course suits service desk staff, IT support technicians, system administrators, and business professionals who work with digital services. It is also a strong first step for anyone moving into IT service management or planning higher ITIL 5 qualifications.

    Do I need prior experience or prerequisites?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM knowledge is required, which makes it accessible to newcomers as well as experienced IT staff.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the ITIL 5 syllabus, practice questions, mock exams, learner support and a course completion record. Speak with a learning advisor to confirm what is included in your chosen format.

    How much does ITIL 5 Foundation training cost in Bern?

    Pricing depends on the training format and whether the exam is bundled, so it is available on request. Contact us for a tailored quote for live online, classroom or corporate training in Bern.

    Is the PeopleCert exam fee included in the price?

    The exam can be bundled with training or purchased separately. PeopleCert prices the exam by region and channel, so confirm the current fee when you enrol. Ask about training-plus-exam packages for the best value.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations teams and wider business units. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions and a 60-minute duration. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions, and the pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. The exam lasts 60 minutes.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online with PeopleCert OnVUE proctoring, available 24/7, or at an authorised PeopleCert test centre. Both options use the same syllabus and format.

    What if I do not pass the exam the first time?

    You can resit the exam if needed. Our training includes practice questions and mock exams to build your readiness, and a learning advisor can guide you on rebooking through PeopleCert.

    Which syllabus version is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert. Our courseware is kept aligned to this version.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a complete beginner take this course?

    Yes. There are no prerequisites, and the course is designed to build understanding from the ground up. Trainers explain each concept with practical examples, so beginners and experienced staff both benefit.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and full mock exams mapped to the ITIL 5 Foundation syllabus, helping you identify weak areas and build confidence before the real exam.

    What learning materials and resources are provided?

    You receive accredited courseware aligned to the ITIL 5 syllabus, along with practice questions, mock exams and supporting study aids. Session recordings or post-training resources are available where the format allows.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert, so you study the most up-to-date concepts and terminology.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Bern?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right option.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start the training?

    New batches run regularly for both live online and classroom formats. Self-paced learning lets you start straight away. See upcoming schedules or talk to a learning advisor to find the next available start date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include flexible options. Reach out to our team for the details that apply to your enrolment.