Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What the ITIL 5 Foundation Bridge DeliversA Faster Route to the Current Credential

    The ITIL (Version 5) Foundation Bridge is a one-day certification that allows IT professionals who already hold ITIL 4 Foundation to update their knowledge and credential to ITIL 5, the latest version of the world's most widely adopted IT service management framework, governed by AXELOS and examined by PeopleCert. Instead of repeating what you already know, this ITIL 5 Foundation Bridge certification training in Bern focuses only on what is new and changed, from the product and service lifecycle to the evolved ITIL Value System. The bridge suits ITSM practitioners, service desk and operations leads, consultants and trainers across Bern who need the current credential without sitting the full Foundation exam again. You learn the updated language, the digital and AI-enabled service approach, and the enhanced value creation model, then validate it all in a short proctored exam. If you are ready to keep your ITIL credential current with the framework Swiss employers now expect, start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What the ITIL 5 Foundation Bridge DeliversA Faster Route to the Current Credential

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Bern, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in BernDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the One-Day Bridge Pays OffWhat You Gain by Upgrading to ITIL 5

    ITIL V5 Foundation Exam Format in BernWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Bern

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Careers in Bern's IT MarketRoles, Demand and Earning Potential

    ITIL remains the common language of IT service management across Bern, from federal govtech and Swisscom's telecom operations to PostFinance, Die Mobiliar and the city's insurers and transport operators. As these employers move their service teams from ITIL 4 to ITIL 5, professionals who hold the current credential stand out for roles from service desk lead to IT service manager and IT operations manager. Here is what Bern's market is paying and hiring for right now.

    What Is Driving ITIL 5 Demand Across Bern

    ITIL 5 is becoming the standard service-management framework across Bern's public and private sectors. Update your credential and stay aligned with the employers that run the region's largest IT operations. Start your bridge today.

    Your Bern Career Transformation

    Your ITIL Standing, Before and After the Bridge

    A Clear Step Change in Your Career

    Bern's IT service-management market is standardising on ITIL 5 as federal govtech, telecom and financial employers update their practices. Here is which side of that shift you want to be on.

    Sources: Glassdoor, PayScale, jobs.ch (Switzerland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in BernStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Bern is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Switzerland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Take Away from the BridgeWhat You Will Be Able to Do

    The ITIL 5 Foundation Bridge teaches you exactly what is new and changed in ITIL 5 relative to ITIL 4, so you can apply the updated framework at work straight away. By the end of the day you can speak the new language, work the product and service lifecycle, and lead value-focused service management.

    Spot What Has Changed Since ITIL 4

    Identify the key enhancements and structural updates in ITIL 5, including the new product and service lifecycle and the refined four dimensions and guiding principles, so you can explain what is different and why it matters.

    Manage Digital and AI-Enabled Services

    Understand how ITIL 5 addresses modern digital and AI-enabled environments, and how growing cloud, multi-supplier and platform complexity shapes service management across the full delivery cycle.

    Work the Product and Service Lifecycle

    Apply the ITIL 5 lifecycle of Discovery, Design, Build, Operation, and Delivery and Support to structure digital product and service management from idea to live service.

    Use the Updated ITIL 5 Language

    Adopt the new, renamed and redefined ITIL 5 terminology so you can communicate clearly with teams, partners, suppliers and stakeholders at different stages of ITIL 5 adoption.

    Drive Value Across the Stakeholder Ecosystem

    Use ITIL 5's enhanced value creation approach to link strategy, delivery and measurable outcomes across consumers, users, partners, suppliers and society, including sustainability and experience.

    Apply ITIL 5 in Daily Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge to improve collaboration, break down silos and drive measurable improvement in service delivery and outcomes.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Bern?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis for ITIL 5 in BernAccredited, Flexible and Trusted

    As a trusted ITIL 5 Foundation Bridge training company, Invensis Learning delivers structured ITIL 5 Bridge training for professionals and teams in Bern who want to move from ITIL 4 to the latest framework with confidence. Our programmes combine accredited, AXELOS and PeopleCert aligned courseware, experienced ITSM trainers, flexible delivery and learner-focused support. Whether you enrol as an individual updating your credential or plan corporate training for your service-management team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited ITIL training aligned to the AXELOS and PeopleCert syllabus
    • Experienced ITSM trainers with real service-management practice
    • Live online and classroom formats to suit working professionals in Bern
    • Focused one-day delivery that respects your time
    • Exam guidance and practice for the ITIL 5 bridge assessment
    • Customised corporate training for service-management teams
    • Dedicated learner support before, during and after the course
    • ISO 9001 and ISO 27001 certified training operations

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    Industries Served

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    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in BernInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Bern

    Novotel Bern Expo, Am, Guisanpl. 2, 3014 Bern, Switzerland

    ITIL V5 Foundation Bridge Training Location in Bern

    Hotel Savoy Bern, Neuengasse 26, 3011 Bern, Switzerland

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    ITIL 5 Bridge Training for Bern TeamsUpskill Your ITSM Team

    • Transition your whole ITSM team from ITIL 4 to ITIL 5 in a single day
    • Onsite, live virtual or hybrid delivery across Bern and Switzerland
    • Customised content mapped to your service-management tools and processes
    • Flexible scheduling that fits operational shift patterns
    • Group pricing and consolidated billing for teams
    • Progress tracking and dedicated corporate coordination
    • Accredited trainers with public-sector and enterprise ITSM experience

    Organisations We Support

    SwisscomSwiss PostPostFinanceSBBDie MobiliarVisana

    What Our Learners Say

    Updated My Credential in a Single Day

    "The bridge was exactly the right length. In one day I understood the product and service lifecycle and the updated value system, and passed the exam the same week. It was far quicker than retaking the full Foundation course."

    Lukas Brunner

    Service Desk Lead

    0/0

    Practical and Focused on the Changes

    "As a consultant I needed the current credential to keep advising clients. The trainer focused only on what changed in ITIL 5, which made the day efficient and easy to apply in real engagements around Bern."

    Sophie Wenger

    IT Service Management Consultant

    0/0

    Strong on the Digital Updates

    "The session on digital and AI-enabled services was the most useful part for me. I came in with ITIL 4 Foundation and left understanding how ITIL 5 fits our cloud and multi-supplier setup."

    Marco Keller

    IT Operations Analyst

    0/0

    Whole Team Upgraded Together

    "We moved our whole service-management team to ITIL 5 with one corporate cohort. The scheduling fitted our shift patterns and everyone now shares the same updated language and lifecycle view."

    Daniela Frei

    Head of IT Service Delivery, Insurance Sector

    0/0

    Smooth, Tailored Corporate Delivery

    "Invensis tailored the bridge to our public-sector environment and handled the exam booking smoothly. A low-disruption way to keep our operations team aligned to the current ITIL version."

    Thomas Aebi

    IT Operations Manager, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a one-day certification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their credential to ITIL 5. It covers only what is new and changed, so you reach the current ITIL Foundation level without retaking the full exam.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a one-day certification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their credential to ITIL 5. It covers only what is new and changed, so you reach the current ITIL Foundation level without retaking the full exam.

    Who should take the ITIL 5 Bridge in Bern?

    It is built for ITSM practitioners, service desk and operations leads, consultants and trainers in Bern who already hold ITIL 4 Foundation and want the latest credential. It suits anyone in govtech, telecom, insurance or IT services keeping their ITIL knowledge current.

    Is the ITIL 5 Bridge worth it?

    Yes. ITIL is the common service-management language across Bern's federal, telecom and financial employers, and the ITIL 5 credential keeps you aligned to the framework they are adopting. Holding the current version helps you stand out for service-management roles and pay.

    Do I need ITIL 4 Foundation first?

    Yes. The bridge assumes ITIL 4 Foundation knowledge and requires the ITIL 4 Foundation certification as a prerequisite. If you do not hold it, you should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 Foundation credential valid?

    The certification is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification, as set out by PeopleCert.

    Pricing

    How much does ITIL 5 Bridge training cost in Bern?

    Pricing depends on the format and whether the exam voucher is bundled, so it is available on request. Speak with a learning advisor for a current quote covering training and the PeopleCert bridge exam.

    What is included in the course fee?

    The fee typically covers instructor-led training, accredited courseware aligned to the ITIL 5 syllabus, exam preparation and learner support. Bundles can include the PeopleCert exam voucher. Ask us what your chosen format includes.

    Is the exam fee part of the training price?

    The PeopleCert exam fee can be bundled with training or purchased separately, and pricing varies by region and channel. Confirm the current figure with us or on peoplecert.org. Request a quote for a combined training and exam package.

    Do you offer group or corporate pricing?

    Yes. We offer group and corporate rates for teams transitioning from ITIL 4 to ITIL 5 together, with consolidated billing. Ask about corporate pricing for your service-management team.

    What payment options are available?

    We accept major cards and bank transfer, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Foundation Bridge exam is closed book with multiple-choice, single-answer questions. It is delivered online with PeopleCert proctoring available 24/7 or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The bridge exam has 20 questions and a duration of 30 minutes. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4.

    What is the passing score for the ITIL 5 Bridge exam?

    You need 65 percent to pass, which is 13 out of 20 questions correct. The exam is closed book and based on the ITIL Foundation Bridge Version 5 syllabus from PeopleCert.

    What do I need to sit the exam?

    You must hold ITIL 4 Foundation to take the bridge. Passing grants the ITIL 5 Foundation credential, equivalent to passing the full ITIL 5 Foundation exam, and opens access to higher ITIL 5 qualifications.

    What if I do not pass the first time?

    You can resit the exam following PeopleCert's re-sit policy. Our trainers provide practice and guidance to help you prepare, and we can advise on booking a retake. Confirm current re-sit fees on peoplecert.org.

    Course Content

    What does the ITIL 5 Bridge training cover?

    The course covers the five bridge topics: key enhancements in ITIL 5, digital product and service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice. It focuses only on changes from ITIL 4.

    Do I need experience beyond ITIL 4 Foundation?

    No extra experience is required beyond holding ITIL 4 Foundation. The bridge builds on what you already know and suits any practising ITSM professional updating to ITIL 5.

    What is new in ITIL 5 compared with ITIL 4?

    ITIL 5 introduces the product and service lifecycle, an evolved ITIL Value System, value stream management, an explicit digital and AI-enabled focus, and an extended value co-creation model covering sustainability and experience.

    What learning materials are provided?

    You receive accredited courseware aligned to the ITIL Foundation Bridge Version 5 syllabus, along with practice questions and revision support to prepare for the exam.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware follows the current ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert, so you learn the latest concepts and terminology.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course in Bern?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive joining details, schedules and courseware. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule in Bern.

    When can I start?

    The bridge is a one-day programme with regular online and classroom batches, so you can usually start within a short time. See upcoming schedules or ask an advisor about the next available date.

    Can I reschedule my booking?

    Yes. You can reschedule or transfer to another batch under our flexi options. Contact support to arrange a new date.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.