Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Lausanne gives you a recognised route into modern digital product and service management. You learn how organisations create and improve value across the full product and service lifecycle. The course introduces the ITIL Value System, the four dimensions, the seven guiding principles, management practices and continual improvement, all set in the digital era. It suits service desk staff, IT operations professionals, analysts and business teams across Vaud who want a shared, practical way of working. With Lausanne's multinational headquarters, banking, MedTech and technology employers all running large IT estates, certified service management talent is in steady demand. Aligned to the current ITIL 5 Version 5.0 syllabus and delivered by experienced trainers, this is a clear first step. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LausanneDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedCareer Value Beyond the Exam

    ITIL V5 Foundation Exam Format in LausanneWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Lausanne

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in LausanneRoles, Demand and Pay in Vaud

    ITIL 5 Foundation is a recognised marker of service management capability across Lausanne and Vaud, valued by banking, FMCG, MedTech, cybersecurity and technology employers that run large, business-critical IT services. As multinational headquarters standardise their IT operations and digital transformation accelerates, certified professionals are increasingly sought after. Demand spans service desk analyst, change manager, service delivery manager and IT service manager roles, and here is what the local market is telling us right now.

    What Is Driving ITSM Demand Across Lausanne

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals in Lausanne who connect IT delivery to business value. Start your journey today.

    Your Lausanne Career Transformation

    Your Career Before and After ITIL 5

    The Shift Employers in Vaud Notice

    Switzerland's IT employers increasingly separate certified service management professionals from the rest, especially across Lausanne's multinational and technology base. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert, Robert Half (Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Lausanne Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Lausanne is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    What You Will Build in This CourseCapabilities You Apply from Day One

    ITIL 5 Foundation training helps you gain practical service management knowledge grounded in the current ITIL 5 syllabus. By the end of the course you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start with how modern digital products and services create value across their lifecycle, so you can explain what service management means in the digital era and why continual improvement is central to it.

    Value Co-Creation with Stakeholders

    Understand how value is created together by providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can frame IT work around the value it delivers rather than the tasks it completes.

    The Four Dimensions and ITIL Value System

    Apply the four dimensions of product and service management and the ITIL Value System, bringing together guiding principles, governance, value chain activities, practices and improvement into one connected way of working.

    The Seven Guiding Principles

    Use the guiding principles, such as focus on value, start where you are, progress iteratively and keep it simple, to make better decisions, collaborate across boundaries and adapt ITIL to real digital environments.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, delivery and support, understanding the purpose of each activity and how the phases work together to create and sustain value.

    Management Practices and Continual Improvement

    Get to grips with ITIL's management practices and continual improvement, plus value stream mapping, so you can support consistent, effective ways of working and help your team keep improving services over time.

    Who Should TakeITIL V5 Foundation Certification Training in Lausanne?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in LausanneAccredited PeopleCert Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Lausanne who want to build modern service management capability and prepare for the ITIL 5 exam. Our programmes combine accredited PeopleCert and AXELOS courseware, experienced ITSM trainers, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Lausanne, whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we hold our training and your data to international standards.

    • Accredited PeopleCert and AXELOS partner for official ITIL 5 courseware
    • Experienced, certified ITSM trainers with real service management practice
    • Flexible live online and classroom training to suit working professionals
    • Exam preparation with practice questions and mock tests
    • Dedicated learner support before, during and after the course
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Corporate and group training delivered across Switzerland and worldwide
    • Practical, scenario-based learning you can apply at work straight away

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LausanneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Lausanne

    Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland

    ITIL Version 5 Foundation Training Location in Lausanne

    Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland

    corporate banner

    Corporate ITIL 5 Training in LausanneUpskill Your Service Team

    • Tailored ITIL 5 training delivered onsite in Lausanne or live online for teams
    • Standardise IT service management practice across departments and sites
    • Accredited PeopleCert (AXELOS) courseware and experienced ITSM trainers
    • Flexible scheduling that fits operational and shift-based IT teams
    • Role-based examples relevant to banking, MedTech, FMCG and technology
    • Volume-based pricing for small, medium and large groups
    • Progress tracking and post-training support for every learner

    Leading Organisations

    NestleLogitechNexthinkPhilip Morris InternationalKudelskiSICPA

    What Our Learners Say

    Passed First Time and Using It Daily

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam first time and now use the lifecycle language every day on our service desk."

    Camille Brunner

    Service Desk Analyst

    0/0

    Great Preparation for a Change Role

    "Clear, practical sessions and very good mock questions. As someone moving from support into a change role, the four dimensions and management practices gave me exactly the structure I needed."

    Julien Favre

    IT Support Specialist

    0/0

    Flexible and Immediately Useful

    "I took the live online course while working full time in Lausanne. The schedule was flexible and the continual improvement topics already helped me suggest real fixes at work."

    Sophie Meier

    IT Operations Coordinator

    0/0

    Consistent Practice Across Our Teams

    "We trained two service teams with Invensis Learning. Within a quarter our incident handling and change practice were noticeably more consistent across both sites. The trainer tailored examples to our sector."

    Laurent Roth

    IT Service Manager, FMCG Sector

    0/0

    Scaled Service Training That Delivered

    "As an L&D lead I needed accredited training that scaled across a distributed team. The corporate delivery was well organised, the reporting was clear, and our people came away with a shared service management language."

    Nadia Schmid

    Learning and Development Lead, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    BaselBernGenevaZurich

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Lausanne?

    Yes. ITIL 5 Foundation is a globally recognised credential valued by Lausanne's banking, FMCG, MedTech and technology employers. It opens service desk, change and service management roles, where Swiss salaries are among the highest in Europe. Talk to a learning advisor about your path.

    Who should take the ITIL 5 Foundation course?

    The course is ideal for service desk staff, IT operations and support professionals, analysts, project staff and business teams who work with IT services. There are no formal prerequisites, so it is equally suitable for newcomers and experienced professionals wanting a recognised framework.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management knowledge is required, though attending an accredited training course is recommended to prepare for the exam.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited PeopleCert (AXELOS) courseware, instructor-led sessions, practice questions, mock tests, learner support and a course completion certificate. Exam preparation is built in. Speak with a learning advisor for a full breakdown of what your chosen format covers.

    How much does ITIL 5 Foundation training cost in Lausanne?

    Pricing depends on your chosen format and whether the exam is bundled, so a current quote in Swiss francs is available on request. Request a quote and a learning advisor will share the latest pricing and any group offers.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and some price training and exam separately. PeopleCert sets the exam fee, which varies by region and currency. Ask us which option suits you when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and wider departments. Contact us for a tailored quote for your team in Lausanne or across Switzerland.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. A learning advisor can help you choose the option that fits your budget and enrolment timeline.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice questions delivered by PeopleCert. It tests your understanding of ITIL 5 key concepts, the ITIL Value System, the lifecycle and management practices at knowledge and comprehension level.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65 percent, which is 26 correct answers out of 40, to pass. The format is the same whether you sit it online or at a test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, meaning 26 out of 40 questions correct. The exam covers nine topic areas, so the best approach is broad understanding across all of them rather than focusing on a single area.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online through PeopleCert's secure proctored system, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Lausanne and across Switzerland.

    What happens if I do not pass on the first attempt?

    You can re-sit the exam. Our training includes practice questions and mock tests to help you prepare thoroughly and reduce the chance of needing a retake. Confirm current re-sit fees and policy with PeopleCert before rebooking.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed to be accessible to both IT and business professionals. The trainer builds concepts step by step, so no prior ITIL experience is needed to follow along and pass.

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    What learning materials are provided?

    You receive accredited PeopleCert (AXELOS) courseware aligned to the current ITIL 5 syllabus, along with practice questions, mock exams, quizzes and trainer guidance. Materials are designed to support both your exam preparation and on-the-job application.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real format, so you can identify weak areas, build confidence and walk into the exam knowing what to expect.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Version 5.0 Foundation syllabus published by PeopleCert and AXELOS, so you study the up-to-date concepts, practices and lifecycle the 2026 exam is based on.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your format and completing payment, after which you receive access to schedules and learning resources. New live online and classroom batches run regularly. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training, self-paced e-learning and customised corporate group training. You can choose the format that best fits your schedule and the way you prefer to learn.

    Do you offer ITIL 5 training online for learners in Lausanne?

    Yes. Our online (live virtual) instructor-led ITIL 5 course lets you train with an expert trainer from anywhere in Lausanne or Vaud, with the same accredited courseware and exam preparation as the classroom format.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch if your plans change, and selected plans allow you to attend the training again. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your chosen format before you enrol.