Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Foundation Bridge (Version 5)?Your Quick Upgrade to ITIL 5

    The ITIL (Version 5) Foundation Bridge (ITIL 5 Bridge) is an accredited transition certification that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5 in a single focused day. It covers only what is new and changed, so you reach ITIL 5 Foundation without repeating content you already know. Delivered as instructor-led ITIL 5 Foundation Bridge certification training in Lausanne, the programme focuses on the product and service lifecycle, the evolved ITIL Value System, value-stream management, and how ITIL 5 handles modern, AI-enabled digital services. It suits service desk leads, service and delivery managers, IT operations staff and ITSM consultants who want a current credential. With multinational headquarters, medtech firms, banks and EPFL-linked technology companies across Vaud moving to the latest framework, an up-to-date credential keeps you competitive. Start your transition with Invensis Learning and an accredited route from PeopleCert and AXELOS.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL Foundation Bridge (Version 5)?Your Quick Upgrade to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in LausanneDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Upgrade Pays OffFor Professionals and Employers

    ITIL V5 Foundation Exam Format in LausanneWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Lausanne

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Lead in Lausanne and VaudRoles, Pay and Demand

    ITIL remains the backbone of IT service management across Lausanne and the wider Vaud canton, where multinational headquarters, medtech firms, banks and EPFL-linked technology companies run complex digital services. As ITIL 5 becomes the current standard, employers increasingly look for professionals whose credentials are up to date. Roles range from service desk and incident management through to service delivery and IT operations leadership, and here is what the local market is showing right now.

    What Is Pushing Lausanne IT Teams Toward ITIL 5

    The ITIL 5 Bridge is the fastest way to keep your service management skills current. Join ITIL 4 professionals across Lausanne upgrading to the latest framework. Start your transition today.

    Your Lausanne Career Transformation

    Your Move from ITIL 4 to ITIL 5

    What Changes After the Bridge

    Switzerland's IT service management market is moving to ITIL 5 as digital products, AI and cloud reshape how services are run. Employers increasingly separate professionals with current credentials from those without. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, talent.com (Switzerland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in LausanneStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Lausanne is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Switzerland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in the ITIL 5 BridgeApply the New Framework at Work

    This ITIL 5 Bridge course teaches what is new and changed in ITIL 5 compared with ITIL 4, so you can apply the updated framework immediately. By the end you can work confidently with ITIL 5 concepts, language and practices, and you are ready for the PeopleCert bridge exam.

    Spot What Has Changed Since ITIL 4

    Identify the key enhancements, new concepts and structural updates ITIL 5 introduces, so you know exactly what is new and why it matters for your role and your organisation.

    Manage Digital Products and Services

    Understand how ITIL 5 moves from IT service management to managing digital products and services across the lifecycle, from discovery to delivery, in AI-enabled and complex environments.

    Use Updated ITIL 5 Language

    Apply the new and redefined ITIL 5 terminology and core concepts so you can communicate clearly and confidently with teams, partners and stakeholders adopting the framework.

    Co-Create Value Across the Ecosystem

    Work with ITIL 5's enhanced value-creation model, linking strategy, delivery and measurable outcomes across the full stakeholder ecosystem, including sustainability and experience.

    Apply ITIL 5 in Practice

    Integrate ITIL 5 enhancements into your existing ITIL 4 ways of working to improve collaboration, performance and results in real service management environments.

    Prepare for the PeopleCert Exam

    Get ready for the 20-question, 30-minute closed-book bridge exam with focused practice on the five ITIL 5 topic areas and exam-style questions.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Lausanne?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in LausanneAccredited, Expert-Led, Time-Efficient

    As a trusted ITIL 5 Foundation Bridge training company in Lausanne, Invensis Learning delivers accredited ITIL training for professionals and teams who want to keep their service management skills current. Working to PeopleCert and AXELOS standards, we combine experienced ITSM trainers, flexible online and classroom delivery, and focused exam preparation. Whether you are an individual ITIL 4 holder in Lausanne upgrading to ITIL 5, or an employer transitioning a whole team, our one-day bridge course is built around practical understanding and a smooth path to certification.

    • Accredited training aligned with PeopleCert and AXELOS, the official ITIL bodies
    • Experienced, certified ITSM trainers with real service management practice
    • Flexible formats: online (live virtual) and onsite classroom training for Lausanne learners
    • Focused one-day bridge design that respects busy professionals' time
    • Structured exam preparation for the PeopleCert ITIL 5 Bridge exam
    • ISO 9001 and ISO 27001 certified training operations
    • Post-training support and accredited learning resources
    • Trusted by professionals and enterprises across Switzerland and worldwide

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in LausanneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Lausanne

    Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland

    ITIL V5 Foundation Bridge Training Location in Lausanne

    Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland

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    Corporate Bridge Training, LausanneUpgrade Your ITSM Team

    • Transition entire ITSM teams from ITIL 4 to ITIL 5 in one day per person
    • Flexible onsite, live virtual or hybrid delivery across Lausanne and Vaud
    • Customised examples drawn from your sector and service estate
    • Experienced, accredited ITIL trainers with enterprise experience
    • Group scheduling aligned with your team's availability
    • Progress tracking and dedicated coordination for corporate programmes
    • Volume-based pricing for larger teams

    Trusted by Leading Organisations

    NestleLogitechMedtronicPhilip Morris InternationalSICPASwissquote

    What Our Learners Say

    A Fast, Focused Upgrade to ITIL 5

    "I held ITIL 4 Foundation for years, and the bridge let me get to ITIL 5 in a single day. The trainer focused only on what had changed, which made the digital product and value-stream concepts easy to grasp. I passed the PeopleCert exam first time."

    Julien Favre

    IT Service Manager

    0/0

    Clear, Practical and Exam-Ready

    "The course explained the new ITIL 5 language clearly, so I can now use the right terms with our suppliers and team. The practice questions matched the exam style well and gave me confidence going in."

    Camille Rochat

    Service Desk Team Lead

    0/0

    Kept My Credential Current

    "As a consultant I needed my credential to reflect the current framework. The ITIL 5 Bridge did exactly that without wasting time on basics. The sections on AI-enabled delivery were genuinely useful for client work."

    Thomas Baumann

    ITSM Consultant

    0/0

    A Smooth Team Transition to ITIL 5

    "We moved our whole operations team to ITIL 5 with Invensis Learning. The one-day format meant minimal disruption, and everyone now works to the same updated framework. Coordination and scheduling for our group were excellent."

    Sophie Mercier

    Head of IT Operations, Medtech Sector

    0/0

    Tailored Corporate Delivery That Worked

    "Standardising on ITIL 5 across our service teams was straightforward thanks to the tailored corporate delivery. The trainer used examples close to our banking environment, and the upgrade paid off in clearer, more consistent practice."

    Marc Wenger

    IT Training Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is an accredited transition certification from PeopleCert and AXELOS that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, so you reach ITIL 5 Foundation without repeating content you already know.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is an accredited transition certification from PeopleCert and AXELOS that lets ITIL 4 Foundation holders update their knowledge and credential to ITIL 5. It focuses only on what is new and changed, so you reach ITIL 5 Foundation without repeating content you already know.

    Is the ITIL 5 Bridge worth it for professionals in Lausanne?

    Yes. With Vaud employers adopting ITIL 5, a current credential keeps you competitive for service and operations roles, where IT Service Manager pay in Switzerland averages around CHF 144,000. The one-day format makes the upgrade efficient. Talk to a learning advisor to plan your route.

    Who should take the ITIL 5 Foundation Bridge?

    It is designed for ITIL 4 Foundation holders such as service desk leads, service and delivery managers, IT operations staff and ITSM consultants who want their credential to reflect the latest framework.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. The bridge assumes ITIL 4 Foundation knowledge and requires the ITIL 4 Foundation certification. If you do not hold it, you should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. You renew it by earning 60 CPD points within the cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    Who governs the ITIL 5 certification?

    ITIL is owned and examined by AXELOS, now part of PeopleCert. PeopleCert delivers the exam and issues the credential, which is recognised by employers worldwide.

    Pricing

    How much does ITIL 5 Bridge training cost in Lausanne?

    Fees vary by format and whether the exam is bundled, and are quoted on request for Lausanne learners. Most professionals choose a combined training and exam package. Request a quote for current pricing and group rates.

    What is included in the course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions and exam preparation for the bridge exam. The PeopleCert exam may be bundled or billed separately; we confirm this when you enrol.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others price training and exam separately. We will confirm exactly what your package covers before you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer volume-based pricing for teams transitioning from ITIL 4 to ITIL 5, with customised onsite or live virtual delivery. Ask about corporate group pricing for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose what suits you.

    In what currency is training priced in Switzerland?

    Training for Lausanne learners is quoted in Swiss francs (CHF). The PeopleCert exam fee may be billed in another currency depending on the channel, and we will clarify this before purchase.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The exam is closed book with multiple-choice questions, delivered by PeopleCert either online with remote proctoring or at an authorised test centre. It covers only the new and changed content in ITIL 5.

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It is based on the ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS.

    What is the passing score for the ITIL 5 Bridge exam?

    You need 65 percent to pass, which is 13 of the 20 questions answered correctly.

    Where can I sit the ITIL 5 Bridge exam?

    You can take it online with PeopleCert's proctoring system, available around the clock, or at a PeopleCert authorised test centre. Both options are available to candidates in Lausanne.

    What do I get when I pass the bridge exam?

    On passing, you receive the ITIL 5 Foundation credential, which is equivalent to passing the full ITIL 5 Foundation exam, and you can progress to higher ITIL 5 qualifications.

    What happens if I do not pass the first time?

    You can re-sit the exam with PeopleCert. Our trainers provide preparation and practice questions to help you feel ready; confirm the current re-sit policy and fees with PeopleCert.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The course covers five bridge topic areas: key enhancements in ITIL 5, digital product and service management, updated language and core concepts, the enhanced value-creation approach, and applying ITIL 5 in practice.

    Do I need prior experience beyond ITIL 4 Foundation?

    No further formal experience is required. The bridge is built for practising ITIL 4 Foundation holders and focuses on incremental learning, so existing professionals can follow it comfortably.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 introduces the product and service lifecycle, the evolved ITIL Value System, value-stream management, an explicit digital and AI-enabled focus, and an updated value co-creation model. The bridge teaches exactly these changes.

    What learning materials are provided?

    You receive accredited ITIL 5 courseware, practice questions and exam-focused resources mapped to the bridge syllabus, along with trainer guidance throughout the course.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware follows the current ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS.

    How long is the training?

    The bridge is delivered as a focused one-day instructor-led course, concentrating only on what is new in ITIL 5.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your preferred format and date, and receive access to schedules and courseware. See upcoming batches or talk to an advisor to begin.

    What training formats are available?

    We offer online (live virtual) instructor-led training and onsite classroom training for individuals, plus customised corporate group delivery for teams in Lausanne and across Vaud.

    Are there weekend or weekday options?

    Yes. Live virtual and classroom sessions run on both weekdays and weekends across the schedule, so you can fit the one-day bridge around work.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you move to another batch where needed. Contact support to arrange a reschedule.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Do you offer training for teams in Lausanne?

    Yes. We deliver onsite and live virtual corporate training to transition whole ITSM teams from ITIL 4 to ITIL 5. Ask about group scheduling and pricing for your team.