Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Certification?Your Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is a transition certification, governed by AXELOS and examined by PeopleCert, that updates qualified ITIL 4 Foundation holders to the current ITIL 5 framework. ITIL 5 Foundation Bridge certification training in Switzerland gives you a fast, focused route to the new credential without repeating foundational content you already know. The bridge concentrates only on what is new and changed in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream management, and digital and AI-enabled service delivery. In a single, instructor-led day you cover the differences that matter and prepare for the 20-question bridge exam. Whether you work in Swiss banking, insurance, pharmaceuticals or managed IT services, keeping your ITIL credential current signals that your service management knowledge reflects the latest industry standard. Refresh your skills and stay credible with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Switzerland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Certification?Your Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Switzerland, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in SwitzerlandDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    How ITIL 5 Certification Advances Your Career in SwitzerlandSkills That Swiss Employers Value

    ITIL V5 Foundation Exam Format in SwitzerlandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Switzerland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outcomes in SwitzerlandRoles, Demand and Earnings

    ITIL remains the most widely used IT service management framework in Switzerland, and employers in regulated banking, insurance, pharmaceuticals and managed IT services routinely list ITIL knowledge in incident, problem and change management roles. Keeping your credential at the current version helps you stand out as enterprises modernise service delivery around cloud, AI and automation. Demand spans the ladder, from service desk analyst to IT service manager and head of IT service management, and here is what the Swiss market is telling us right now.

    What's Driving ITIL 5 Demand Across Swiss IT

    ITIL 5 is more than a refreshed credential. It keeps your service management practice current for the Swiss market. Join professionals modernising service delivery around digital products, value streams and AI. Start your bridge today.

    Your Swiss ITIL 5 Career Shift

    Where You Stand Now Versus After Certification

    Your ITIL 5 Bridge Transformation

    Swiss IT service delivery is modernising fast around cloud, automation and AI, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in SwitzerlandStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Switzerland is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Switzerland is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Master in the ITIL 5 Bridge CourseThe Key Changes from ITIL 4 to ITIL 5

    Skills covered in the ITIL 5 Foundation Bridge focus on what is new and changed since ITIL 4. By the end of the programme you can apply the product and service lifecycle, the updated ITIL Value System, value stream management and the enhanced value creation approach in real service contexts.

    Spotting the Key Changes from ITIL 4

    You will learn what is new and refined in ITIL 5, from structural updates to new terminology, so you can quickly identify which concepts have changed and why. This is the core of the bridge: focusing only on the differences that matter for practising professionals.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments and the growing complexity of cloud, multi-supplier and platform-based delivery. You learn how the product and service lifecycle structures management across discovery, design, build, operation and support.

    Updated ITIL 5 Language and Concepts

    Gain clarity on the terminology and core concepts that are new, renamed or redefined in ITIL 5 so you can communicate confidently with teams, partners and stakeholders at different stages of adoption.

    The Enhanced Value Creation Approach

    Explore how ITIL 5 extends value co-creation across the full stakeholder ecosystem, linking strategy to delivery and emphasising sustainability, experience and measurable, outcome-focused results.

    Value Streams and the ITIL Value System

    Learn how value stream mapping and management work as a dedicated discipline in ITIL 5, and how the evolved ITIL Value System connects strategic intent to operational service delivery and continual improvement.

    Applying ITIL 5 in Your Daily Work

    Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results across your service teams and stakeholders.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Switzerland?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 550

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SwitzerlandAccredited, Learner-First

    As a trusted ITIL 5 Foundation Bridge training company in Switzerland, Invensis Learning delivers accredited, instructor-led ITIL training for professionals and organisations that want to keep their service management practice current. As a training partner aligned with PeopleCert and AXELOS, we combine experienced trainers, structured courseware and flexible delivery to help you move from ITIL 4 to ITIL 5 with confidence. Whether you are enrolling as an individual or updating a whole team, our programmes are built around practical understanding, real-world application and clear exam readiness, backed by ISO-certified quality and information security standards.

    • Accredited training aligned with PeopleCert and AXELOS standards
    • Experienced trainers with real-world IT service management expertise
    • Focused bridge format that updates ITIL 4 to ITIL 5 efficiently
    • Online (live virtual) instructor-led training to fit Swiss schedules
    • Structured courseware and practice questions mapped to the syllabus
    • Customised corporate group training for ITSM teams
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL (Version 5) Foundation Bridge Course Training Locations in SwitzerlandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Switzerland

    Tschuggen Grand Hotel, Tschuggen Torweg 1, 7050 Arosa

    ITIL V5 Foundation Bridge Training Location in Switzerland

    Hotel Les Trois, Rois Blumenrain 8, 4001 Basel

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    Corporate Bridge Training, Swiss TeamsTransition Together

    • Transition your entire ITSM team to ITIL 5 in one coordinated programme
    • Customised schedules built around your team's availability
    • Flexible onsite, live virtual or hybrid delivery for groups
    • Experienced trainers with IT service management and industry expertise
    • Role-based examples relevant to banking, pharma and managed services
    • Dedicated coordination and learner support for corporate programmes
    • Volume-based pricing for teams across Switzerland and beyond

    Leading Organisations

    UBSSwisscomRocheNovartisNestleZurich Insurance

    What Our Learners Say

    A Fast, Focused Way to Reach ITIL 5

    "I already held ITIL 4 Foundation, so the bridge was exactly what I needed. In a single day I understood the new value system, the product and service lifecycle and the AI-enabled focus, and I passed the exam comfortably."

    Lukas Brunner

    IT Service Manager

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    Practical and to the Point

    "The trainer concentrated only on what changed from ITIL 4, which made the day efficient and practical. The updated terminology has already helped me communicate better with our suppliers and stakeholders."

    Sophie Meier

    Problem Manager

    0/0

    Kept My Advice Current

    "As an ITSM consultant I need to advise clients on current practice, so keeping my credential at ITIL 5 was essential. The value stream and lifecycle content was the most useful part for my day-to-day work."

    Marco Keller

    IT Service Management Consultant

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    Whole Team Updated Efficiently

    "We moved our whole service desk team to ITIL 5 with one coordinated corporate programme. The live virtual delivery fitted our shift patterns, and everyone now shares the same updated service management language."

    Andrea Schmid

    Head of IT Operations, Insurance Sector

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    Tailored to Our Regulated Environment

    "Invensis Learning organised onsite bridge training for our IT department in Basel. The trainer tailored examples to our regulated, validated environment, which made the value and governance updates immediately relevant."

    Daniel Frei

    L&D Lead, Life Sciences Sector

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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is a transition certification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their credential to ITIL 5. It focuses only on what is new and changed, so you gain the current credential without repeating foundation content.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is a transition certification from AXELOS and PeopleCert that lets ITIL 4 Foundation holders update their credential to ITIL 5. It focuses only on what is new and changed, so you gain the current credential without repeating foundation content.

    Who should take the ITIL 5 Bridge course in Switzerland?

    It is designed for ITIL 4 Foundation certified professionals such as service desk staff, service and problem managers, ITSM consultants and IT team leads who want to keep their credential current. It suits individuals and teams across Swiss banking, pharma and IT services.

    Is the ITIL 5 Bridge worth it?

    Yes. Keeping your ITIL credential at the current version signals up-to-date service management knowledge, which Swiss employers in regulated banking, insurance and life sciences value. Certified ITSM professionals are well paid, with IT service managers averaging around CHF 143,862 a year.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. The ITIL 4 Foundation certification is the formal prerequisite for the bridge. Candidates who do not hold ITIL 4 Foundation should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential earned through the bridge is valid for three years. You renew it by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification.

    Is ITIL recognised across Switzerland?

    Yes. ITIL is the most widely adopted IT service management framework worldwide, and Swiss employers regularly reference it in incident, problem and change management roles. The credential is globally portable across sectors and countries.

    Pricing

    How much does ITIL 5 Bridge training cost in Switzerland?

    Pricing varies by format and provider, and the bridge is usually bought as a combined training and exam package. Exact fees are available on request. Contact a learning advisor for a current quote for live virtual or corporate delivery.

    What is included in the course fee?

    The training fee typically covers accredited courseware, instructor-led sessions, practice questions and exam preparation support, plus a course completion certificate. Confirm whether the PeopleCert exam voucher is bundled when you request a quote.

    Is the exam fee included in the price?

    The bridge is often sold as a training and exam bundle, but this varies by package. PeopleCert sets the exam fee, which can vary by region and currency. Ask your advisor which option includes the exam voucher.

    Do you offer corporate or group pricing?

    Yes. We offer volume-based corporate pricing for teams transitioning together to ITIL 5, with onsite or live virtual delivery across Switzerland. Request a group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Foundation Bridge exam is a closed-book, multiple-choice test delivered online with PeopleCert proctoring or at an authorised test centre. It covers only the new and changed content in ITIL 5 across five topic areas.

    How many questions are on the exam and how long is it?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It is closed book and uses single-answer questions.

    What is the passing score for the bridge exam?

    The pass mark is 65 percent, which means answering at least 13 of the 20 questions correctly. Focus your preparation on what is new and changed in ITIL 5 relative to ITIL 4.

    What are the prerequisites to sit the exam?

    You must hold the ITIL 4 Foundation certification before taking the bridge exam. There is no formal education or work-experience requirement, though the course assumes practising ITSM knowledge.

    What happens if I do not pass the first time?

    You can resit the exam with PeopleCert. Re-sit terms and fees vary, so confirm the current policy when you book. Our trainers and practice resources are designed to help you prepare with confidence before exam day.

    Which standard is the exam based on?

    The exam is based on the ITIL Foundation Bridge Version 5 syllabus published by PeopleCert and AXELOS. It tests the differences between ITIL 4 and ITIL 5, not the full ITIL 5 Foundation syllabus.

    Course Content

    What topics does the ITIL 5 Bridge course cover?

    The course covers the five bridge topic areas: the key enhancements in ITIL 5, digital product and service management, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    Do I need prior experience to follow the course?

    You should already hold ITIL 4 Foundation, as the bridge builds on that knowledge. Beyond that, no extra experience is required; the trainer focuses on what has changed, so your existing ITIL 4 knowledge is enough to keep up.

    What learning resources are provided?

    You receive accredited ITIL 5 courseware, practice questions mapped to the bridge syllabus, and exam preparation guidance. The materials concentrate on the new and updated ITIL 5 content rather than full foundation topics.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus from PeopleCert and AXELOS, covering the product and service lifecycle, the ITIL Value System and value stream management.

    Will I receive a certificate after the training?

    You receive a course completion certificate from Invensis Learning after the training, and the official ITIL 5 Foundation credential from PeopleCert once you pass the bridge exam.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training for teams. Choose the format that fits your schedule anywhere across Switzerland.

    How soon can I start the training?

    New live virtual cohorts run regularly, and corporate batches are scheduled around your team's availability. Check upcoming schedules or speak with a learning advisor to find the next suitable date.

    Can a team transition to ITIL 5 together?

    Yes. Corporate group training lets your whole ITSM team update to ITIL 5 in one coordinated programme, delivered onsite or live virtual. Request a group quote to arrange dates that suit your organisation.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where your plan allows. Contact our support team to arrange a change.