Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert, that introduces digital product and service management and the ITIL Value System. ITIL 5 Foundation certification training in Switzerland gives IT and business professionals a shared, modern language for creating, delivering and continually improving value in digital environments. The certification suits service desk staff, IT operations and support professionals, consultants, project and business analysts, and anyone moving into IT service management. You learn the guiding principles, the four dimensions, the product and service lifecycle and core management practices, then prepare for the 40-question PeopleCert exam. With Swiss banks, pharma leaders and tech employers modernising their service operations, an internationally recognised ITIL credential helps you stand out. Start your ITIL 5 journey with Invensis Learning and build skills you can apply from day one.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Switzerland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It MattersYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Switzerland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SwitzerlandDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedRecognised Skills, Stronger Career Options

    ITIL V5 Foundation Exam Format in SwitzerlandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Switzerland

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where the Certification Takes Your Swiss CareerRoles in Demand

    ITIL 5 Foundation has become a practical entry marker for IT service management careers across Switzerland, valued by banks, insurers, pharma and life sciences, and IT services employers that run large, always-on digital operations. As enterprises adopt ITSM platforms and tighten service governance, professionals who speak the ITIL language are in demand from service desk through to service management leadership. Here is what the Swiss market is telling us right now.

    Market Forces Fuelling ITSM Demand in Switzerland

    ITIL 5 Foundation is more than a certificate. It is a practical step into modern IT service management, valued by Swiss employers across banking, pharma and tech. Begin your ITIL 5 journey today.

    Your Switzerland Career Transformation

    Where You Stand Now and Where ITIL 5 Takes You

    Your Career Transformation

    Switzerland's IT market rewards reliable, well-governed digital services, and employers increasingly separate professionals who can manage services to a recognised standard from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, SalaryExpert (Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in SwitzerlandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Switzerland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeCapabilities for Modern Service Management

    What you will learn in ITIL 5 Foundation spans the core of modern digital service management, from the ITIL Value System to continual improvement. By the end of the programme you can speak the ITIL language and apply its practices to real services.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement sits at the heart of ITIL 5.

    Value Co-Creation and Outcomes

    Learn how providers, consumers and stakeholders co-create value, and how to weigh outcomes, costs, risks, experience and sustainability when shaping services.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic view of every service.

    The ITIL Value System and Guiding Principles

    Explore how the ITIL Value System brings together governance, practices and improvement, and how to apply the seven guiding principles to real digital decisions.

    The Product and Service Lifecycle

    Follow services from discovery and design through build, operation, delivery and support, and see how each stage works together to create and sustain value.

    Management Practices and Value Streams

    Get to grips with ITIL's management practices, continual improvement, and value stream mapping and management so you can streamline how work flows to the customer.

    Who Should TakeITIL V5 Foundation Certification Training in Switzerland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your ITIL 5 Foundation Partner in SwitzerlandAccredited Trainers, Flexible Formats

    As a leading ITIL Version 5 Foundation training company in Switzerland, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Switzerland who want to build modern IT service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited, experienced trainers, courseware aligned to the current AXELOS syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Training aligned to the AXELOS ITIL 5 syllabus and the PeopleCert exam
    • Accredited, experienced trainers with real IT service management practice
    • Flexible live online and classroom formats for learners across Switzerland
    • ISO 9001 and ISO 27001 certified training operations
    • Practice questions, mock exams and exam booking guidance
    • Dedicated learner support before, during and after the course
    • Customised corporate and group training for organisations
    • An internationally recognised credential with a clear learning path

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SwitzerlandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Switzerland

    Tschuggen Grand Hotel, Tschuggen Torweg 1, 7050 Arosa

    ITIL Version 5 Foundation Training Location in Switzerland

    Hotel Les Trois, Rois Blumenrain 8, 4001 Basel

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    Corporate Training for Swiss TeamsStandardise Service Management

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your organisation's availability
    • Delivery via onsite, live online or hybrid formats
    • Accredited trainers with banking, pharma and tech experience
    • Role-based examples that map ITIL practices to your services
    • Progress tracking, assessments and dedicated learner support
    • Scalable delivery for teams across Switzerland and beyond

    Trusted by Leading Organisations

    SwisscomUBSZurich InsuranceNovartisRocheNestle

    What Our Learners Say

    Cleared the PeopleCert Exam First Time

    "The trainer made the ITIL Value System and guiding principles genuinely click. The mock questions matched the exam style closely, and I passed the 40-question PeopleCert exam on my first attempt."

    Lukas Weber

    IT Support Team Lead

    0/0

    Practical and Easy to Follow

    "I came in with no formal ITSM background and left able to talk confidently about incident, problem and change management. The live online format fitted around my shifts perfectly."

    Sophie Mueller

    Service Desk Analyst

    0/0

    Strong, Up-To-Date Content

    "The course reflected the latest ITIL 5 focus on digital products and value streams, not an older syllabus. The examples were relevant to the service work I do day to day."

    Marco Rossi

    IT Consultant

    0/0

    Consistent Service Practice Across the Team

    "We trained a mixed group of support and operations staff. Invensis tailored the examples to our environment, and we now share one language for managing services across the department."

    Elena Fischer

    L&D Manager, Financial Services

    0/0

    Smooth Corporate Rollout

    "Scheduling, coordination and trainer quality were all excellent. Our team came away ready for the exam and, more importantly, applying ITIL practices to our regulated systems."

    Thomas Brunner

    IT Operations Manager, Pharmaceuticals

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management and the ITIL Value System, and suits IT support, operations, consultants, analysts and anyone moving into IT service management.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management and the ITIL Value System, and suits IT support, operations, consultants, analysts and anyone moving into IT service management.

    Is ITIL 5 Foundation worth it in Switzerland?

    Yes. Swiss banks, insurers, pharma firms and IT services employers run large, always-on digital operations and value staff who understand ITIL service practices. The credential is internationally recognised and gives you an edge in a market with a real ICT skills shortage. Talk to a learning advisor to plan your path.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, including those new to IT service management. Some IT or business familiarity helps, but the course builds your understanding from the ground up.

    What is the difference between ITIL 5 and ITIL 4?

    ITIL 5 builds on ITIL 4 with a stronger focus on digital product and service management, the full product and service lifecycle, an updated ITIL Value System, and dedicated coverage of value stream mapping and management for the modern digital era.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current you renew within each three-year cycle by earning 60 CPD points, as set out by PeopleCert.

    Which body awards ITIL 5 Foundation?

    AXELOS owns ITIL, and PeopleCert is the sole publisher and examination body. Your courseware follows the AXELOS syllabus and your exam is delivered through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Switzerland?

    Training fees vary by format and schedule, so the latest pricing is available on request. The fee covers instructor-led training, courseware and exam preparation; the PeopleCert exam may be bundled or billed separately. Request a quote for current Switzerland pricing.

    What is included in the course fee?

    The fee typically includes AXELOS-aligned courseware, accredited trainer-led sessions, practice questions, mock exams, exam booking guidance and learner support. Confirm exactly what is bundled when you request your quote.

    Is the exam fee included in the price?

    Depending on the package, the PeopleCert exam fee may be included or billed separately. PeopleCert prices the exam by region and channel, so ask your advisor which option applies to your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate and group training with tailored schedules and volume-based pricing for teams. Contact us for a corporate quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice, single-answer questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and is based on the ITIL 5 Foundation (Version 5.0) syllabus.

    How many questions are on the exam and how long is it?

    There are 40 multiple-choice questions and you have 60 minutes to complete them. The exam is taken online or at a PeopleCert authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65%, which is 26 out of 40 questions correct, to pass. The closed-book format means a broad understanding of all the topic areas matters more than memorising one section.

    What happens if I do not pass the first time?

    You can resit the exam through PeopleCert. Our trainers and practice materials are designed to help you prepare thoroughly so you go in ready; ask about resit support when you enrol.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for ITIL 5 Foundation, so you can take the exam without prior ITIL or ITSM qualifications. Accredited training is recommended to prepare you well.

    How do I book the ITIL 5 Foundation exam?

    After your training you schedule the exam through PeopleCert, choosing online proctored delivery available around the clock or an authorised test centre. Our team can guide you through booking.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point and assumes no prior ITIL knowledge. Trainers build concepts step by step and use practical examples, so beginners and experienced IT staff both benefit.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams and quizzes, plus reference guidance on the ITIL 5 Foundation syllabus to support your revision.

    Are there practice tests and mock exams?

    Yes. The programme includes practice questions and full-length mock exams that mirror the 40-question PeopleCert format, helping you find weak areas and build exam confidence.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware follows ITIL 5 (Version 5.0), the current edition published by AXELOS and PeopleCert, including its focus on digital services and value streams.

    In what language is the training delivered?

    Training is delivered in English by accredited trainers. For corporate groups across Switzerland we can discuss scheduling and delivery preferences with you.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to an advisor to get started.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule across Switzerland.

    How soon can I start?

    New cohorts run regularly in live online and classroom formats. Check the upcoming schedules or speak with a learning advisor to find a batch that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.