Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) is an entry-level certification from EXIN that introduces VeriSM, a service management approach built for the digital age. Invensis Learning's VeriSM Foundation certification training in China prepares IT and business professionals to define a flexible, context-driven service management approach for their organisation. Developed by the IFDC and examined by EXIN, VeriSM is not a prescriptive framework. It gives you a model to select and combine the right practices, including ITIL, Agile, DevOps, Lean and SIAM, using the central management mesh concept. The programme is aligned to the current EXIN VeriSM Foundation Examination Specification, which spans seven topic areas from the service organisation and service culture through to the VeriSM model, progressive practices and innovative technologies. The EXIN VeriSM Foundation exam has 40 multiple-choice questions in 60 minutes, is closed book, and needs 65 per cent (26 of 40) to pass, with no formal prerequisites and a lifetime credential. As Chinese enterprises accelerate digital transformation, this is a strong first step into modern service management. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in China, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the VeriSM Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in China, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in ChinaDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Pays off for Service ProfessionalsThe Value You Walk Away With

    VeriSM Foundation Exam Format in ChinaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in China

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Career Outlook in ChinaRoles, Demand and Pay

    VeriSM Foundation is increasingly valued across China's technology, financial services and outsourcing sectors, where enterprises run several frameworks and need people who can shape a coherent, flexible service management approach. As digital transformation spending accelerates and IT services expand at double-digit rates, organisations are hiring for roles from service desk analyst through to service management lead. Here is what the market is telling us right now.

    What Is Driving Demand for VeriSM Skills in China

    VeriSM Foundation is more than a credential. It equips you to manage services in a digital-first organisation. Join professionals in China who connect practices, technology and consumer outcomes. Start your journey today.

    Your China Service Management Transformation

    The Shift VeriSM Foundation Makes to Your Career

    Before and After You Certify

    China's service and technology market is expanding with digital transformation and rapid IT services growth, and employers increasingly separate professionals with a modern service management credential from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Robert Half, Michael Page (China) 2026.

    How to Get VeriSM Foundation Certified in ChinaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Gain from VeriSM FoundationThe Capabilities This Programme Builds

    In VeriSM Foundation training you will learn to define a flexible, context-driven service management approach for a digital organisation. The programme maps to the seven EXIN VeriSM Foundation topic areas, so you build both exam readiness and real capability.

    Service Management for the Digital Age

    Understand what a service is, how a service organisation operates, and why digital transformation demands a flexible, outcome-focused approach to managing services rather than rigid, technology-centric processes.

    Building a Service Culture

    Learn how values, behaviours and consumer-centric thinking underpin effective service management, and how to place the consumer at the centre of service design and delivery across the organisation.

    People and Organisational Structure

    Explore how teams, roles and organisational models influence service delivery, and how cross-functional working and servant leadership enable modern, responsive service management.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles, the four stages of Define, Produce, Provide and Respond, and the management mesh that integrates resources, environment and practices.

    Applying Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM fit within the VeriSM mesh, and how to select and combine practices to suit your organisation's context rather than following one prescriptive framework.

    Innovative Technologies and Getting Started

    Understand how cloud, AI, automation and IoT shape service management, and the practical steps to begin a VeriSM journey, define an initial mesh and drive continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in China?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9770

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in China seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9770

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ChinaYour Accredited VeriSM Foundation Partner

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across China that want a modern, flexible approach to managing services. Our programmes combine experienced trainers, EXIN-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited training aligned with EXIN and delivered by experienced service management trainers
    • Flexible formats for individuals and teams: live online and onsite in China
    • Courseware mapped to the current EXIN VeriSM Foundation Examination Specification
    • Practice questions and mock tests modelled on the 40-question EXIN exam
    • Guidance on registering and sitting the EXIN VeriSM Foundation exam
    • Dedicated learner support before, during and after training
    • Scalable delivery for local, regional and global teams
    • Trusted by professionals and organisations across multiple industries

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    VeriSM Foundation Training Locations in ChinaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in China

    Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

    VeriSM Foundation Training Location in China

    Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

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    Corporate VeriSM Foundation Training in ChinaUpskill Your Team

    • Give your team a shared, flexible service management model across IT and business
    • Customised schedules aligned with your team's availability
    • Flexible delivery through live virtual, onsite or blended formats
    • Experienced trainers with real service management and industry expertise
    • Role-based examples that improve day-to-day workplace application
    • Dedicated coordination and support for corporate training programmes
    • Scalable delivery for teams across China and global locations

    Leading Organisations

    HuaweiLenovoAlibabaTencentChina MobilePing An

    What Our Learners Say

    Clear, Practical and Exam-Ready

    "The VeriSM Foundation course finally made sense of how ITIL, Agile and DevOps fit together. The trainer explained the management mesh clearly, and the mock questions matched the real EXIN exam closely. I passed on my first attempt."

    Wei Zhang

    IT Service Delivery Manager

    0/0

    Accessible Even Without an IT Background

    "As someone from a business background, I was worried the content would be too technical. It was not. VeriSM gave me a modern, consumer-focused view of service management that I now use with our IT team every week."

    Mei Lin

    Operations Analyst

    0/0

    Well Structured Live Online Training

    "Good balance of theory and real examples. The seven topic areas were covered thoroughly and the live online sessions were interactive. The VeriSM model section was the most useful part for my current role."

    Jun Chen

    IT Operations Lead

    0/0

    Great Fit for Our Service Teams

    "We trained a group of service managers with Invensis Learning. The delivery was flexible around our shifts, and the team now shares one language for service management. Adoption across our IT function improved noticeably."

    Hui Wang

    L&D Manager, Financial Services

    0/0

    Strong Corporate Training Experience

    "Rolling out VeriSM Foundation across our transformation office helped us integrate existing frameworks instead of replacing them. The trainer tailored examples to our sector, which made the concepts land quickly with the team."

    Fang Liu

    Head of IT PMO, Telecommunications

    0/0



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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. VeriSM Foundation is a globally recognised EXIN credential that is increasingly valued as Chinese enterprises accelerate digital transformation and run multiple service management frameworks. It positions you for service delivery, IT operations and service management roles, and it is a lifetime credential with no renewal required.

    General

    Is the VeriSM Foundation certification worth it in China?

    Yes. VeriSM Foundation is a globally recognised EXIN credential that is increasingly valued as Chinese enterprises accelerate digital transformation and run multiple service management frameworks. It positions you for service delivery, IT operations and service management roles, and it is a lifetime credential with no renewal required.

    What is VeriSM?

    VeriSM is a service management approach for the digital age, examined by EXIN and developed by the IFDC. Rather than prescribing one methodology, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM, through the central management mesh concept.

    Who should take the VeriSM Foundation course?

    VeriSM Foundation suits IT service management professionals, ITIL holders, IT managers, and business professionals in service-oriented organisations. It is also ideal for students and early-career professionals who want a modern, framework-agnostic view of how services are managed today.

    Are there any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior service management knowledge.

    Is VeriSM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in more than 165 countries. VeriSM Foundation is valued by employers worldwide, particularly by organisations undergoing digital transformation or using several service management frameworks.

    Pricing

    How much does VeriSM Foundation training cost in China?

    The training fee varies by format, whether live online, onsite or corporate group delivery. The EXIN exam is priced separately and varies by region and purchasing channel. For current pricing in China, request a quote and a learning advisor will share the details.

    What is included in the VeriSM Foundation course fee?

    The fee typically includes EXIN-aligned courseware, trainer-led sessions, practice questions, mock tests and learner support. Exam vouchers are often bundled through accredited training packages. Contact us to confirm exactly what is included in your chosen plan.

    Is the exam fee included in the training price?

    It depends on the package. The EXIN VeriSM Foundation exam is often bundled with accredited training, but pricing varies by region and channel. Ask a learning advisor for a quote so you can see whether the exam voucher is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, transformation offices and business units. Contact us for a tailored group quote for your organisation in China.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer multiple-choice questions. It is based on the EXIN VeriSM Foundation Examination Specification and covers seven topic areas, from the service organisation and service culture to the VeriSM model and innovative technologies.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (one hour). It is a closed-book exam.

    What is the passing score for VeriSM Foundation?

    You need 65 per cent to pass, which means answering at least 26 of the 40 questions correctly.

    Where can I take the VeriSM Foundation exam?

    You can take the exam online through EXIN's online proctored system or at an EXIN accredited testing location. It is typically arranged through an accredited training provider as part of a training and exam bundle.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation is valid for lifetime. The credential does not expire, and no renewal, re-examination or continuing education is required.

    Course Content

    What topics does the VeriSM Foundation training cover?

    The training covers the seven EXIN topic areas: The Service Organization (10%), Service Culture (15%), People and Organizational Structure (10%), The VeriSM Model (25%), Progressive Practices (17.5%), Innovative Technologies (10%) and Getting Started (12.5%).

    Can a beginner take this course without prior experience?

    Yes. VeriSM Foundation has no prerequisites and is designed to be accessible to both IT and business professionals. No prior service management knowledge is needed, and the training builds your understanding from first principles.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, that an organisation combines to create its own flexible service management approach that adapts to its context.

    What learning resources are provided?

    You receive EXIN-aligned courseware, practice questions, mock tests and topic-wise revision aids that map to the VeriSM Foundation Examination Specification, helping you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest VeriSM syllabus?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework, so you study the material that the exam actually assesses.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in China?

    We offer online (live virtual) instructor-led training and onsite classroom training, plus customised corporate group training. Choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for live online and corporate training. See upcoming schedules or speak with a learning advisor to find the next available cohort that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.