Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, and it introduces IT and business professionals to an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Our ITIL 4 Foundation certification training in China helps you build that capability and prepare for the official exam with confidence. You learn the ITIL service value system, the four dimensions of service management, the seven guiding principles and the core management practices that underpin modern IT service management. There are no formal prerequisites, so the credential is open to support analysts, service managers, project staff and business professionals alike. As Chinese organisations across IT services, telecommunications, banking and government modernise their IT operations, demand for professionals who understand recognised service management frameworks keeps growing. Start your ITSM journey with Invensis Learning and earn a credential that travels across sectors and regions.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in China, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in China, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ChinaDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Pays off for IT ProfessionalsSkills Employers Reward

    ITIL 4 Foundation Exam Format in ChinaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in China

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take Your Career in ChinaRoles, Sectors and Demand

    ITIL 4 Foundation is a respected entry marker for IT service management roles across China, valued by IT services firms, telecom operators, internet and cloud companies, banks and government employers that run large, service-critical IT operations. As organisations modernise their IT functions and scale cloud and digital services, professionals who understand recognised ITSM frameworks are increasingly sought after, from service desk analyst to IT service manager and ITSM consultant, and here is what the market is telling us right now.

    What Is Driving Demand for ITSM Skills in China

    ITIL 4 Foundation is more than a credential. It is a launchpad into IT service management. Join professionals in China who turn support experience into recognised ITSM capability. Start your journey today.

    Your China Career Transformation

    Your IT Career Before and After ITIL 4,

    A Clear Step Change in Your ITSM Path

    China's IT services market is expanding with digital transformation, cloud adoption and IT modernisation, and employers increasingly separate professionals who understand recognised service frameworks from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Robert Half (China) 2026.

    How to Get ITIL 4 Founfdation Certified in ChinaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in China is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain from ITIL 4 FoundationFrom Concepts to Everyday Practice

    The ITIL 4 Foundation programme helps you build a clear, practical understanding of modern IT service management. By the end, you can speak the language of ITIL, apply its guiding principles and key practices, and prepare with confidence for the official exam.

    Service Management Fundamentals

    Skills covered in ITIL 4 Foundation start here: understand what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty in delivering useful, reliable services.

    The ITIL Service Value System

    Understand the service value system that shows how an organisation's components and activities work together to create value, including governance, the service value chain, practices and continual improvement.

    The Seven Guiding Principles

    Apply the seven ITIL guiding principles, from focus on value to keep it simple and practical, to adopt and adapt service management in a way that fits your organisation's real needs.

    The Four Dimensions of Service Management

    Balance the four dimensions: organisations and people, information and technology, partners and suppliers, and value streams and processes, so services are designed and run holistically.

    Key ITIL Management Practices

    Work with core ITIL practices such as incident management, problem management, change enablement, service desk, service level management and service request management to support users every day.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key metrics and KPIs to measure performance, drive evidence-based decisions and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in China?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 9280

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 9280

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ChinaYour Accredited ITSM Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across China looking to build recognised service management capability and prepare for the official exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, exam-aligned courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning, an established ITIL 4 Foundation training company in China, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner for ITIL, aligned with AXELOS and PeopleCert standards
    • Experienced, certified trainers with real IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured, exam-aligned courseware and practice resources
    • Dedicated learner support before, during and after the training
    • Customised schedules for organisations and team programmes
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

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    Professionals Trained

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

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    ITIL 4 Foundation Training Locations in ChinaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in China

    Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

    ITIL 4 Foundation Training Location in China

    Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

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    Corporate ITIL 4 Training in ChinaBuild ITSM Skills at Scale

    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real ITSM and industry expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for group training
    • Scalable delivery for teams across China and global sites

    Leading Organisations

    HuaweiAlibabaTencentChina MobileLenovoChina Telecom

    What Our Learners Say

    A Real Step up in My IT Career

    "The training made the ITIL service value system click for me. I moved from a service desk role into an ITSM analyst position within months of passing the exam."

    Li Wei

    IT Service Management Analyst

    0/0

    Practical and Easy to Apply

    "Clear, well-paced sessions with plenty of practical examples. The guiding principles and practices are now part of how I handle incidents and changes every day."

    Zhang Min

    IT Support Engineer

    0/0

    Beginner Friendly and Exam Ready

    "I had no prior ITIL background and still found the course approachable. The mock questions and trainer guidance helped me pass the exam on my first attempt."

    Chen Jie

    Service Desk Analyst

    0/0

    Consistent Practice Across the Team

    "We trained our whole support team and now everyone works from the same service management playbook. Incident handling and reporting are noticeably more consistent."

    Wang Lei

    IT Operations Manager, Telecom Sector

    0/0

    Tailored and Well Delivered

    "The corporate programme was tailored to our cloud operations and delivered on schedule. Our service quality and SLA reporting improved within a quarter."

    Liu Fang

    L&D Lead, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT and business professionals to a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled services.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces IT and business professionals to a modern, end-to-end operating model for creating, delivering and continually improving tech-enabled services.

    Who should take ITIL 4 Foundation training in China?

    The course suits service desk staff, support engineers, IT analysts, project team members and business professionals across China who want to understand recognised IT service management. There are no formal prerequisites, so it is open to beginners and experienced staff alike.

    Is ITIL 4 Foundation worth it in China?

    Yes. ITIL 4 Foundation is valued by IT services, telecom, internet, finance and government employers in China, and ITIL-certified professionals report a pay uplift of around 20%. It is a recognised first step toward IT service manager and ITSM consultant roles.

    Do I need prior experience for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is designed as an introduction to ITIL 4. Some IT awareness helps, but the training builds the concepts from the ground up so career starters and changers can follow comfortably.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal details at peoplecert.org.

    Pricing

    How much does ITIL 4 Foundation training cost in China?

    Training is typically purchased as a combined course and exam package, and pricing varies by format and provider, so it is available on request. The package includes courseware, practice resources and learner support. Request a quote for current pricing in your region.

    What is included in the course fee?

    The fee usually includes instructor-led or self-paced training, exam-aligned courseware, practice questions and quizzes, learner support and a course completion record. Many packages also bundle the official exam voucher. Talk to a learning advisor for full details.

    Is the exam fee included in the training price?

    It depends on the package. Many ITIL 4 Foundation packages bundle the official PeopleCert exam voucher, while others quote training and exam separately. PeopleCert pricing varies by region and channel, so confirm what is included when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and whole departments. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination set by AXELOS and PeopleCert. It tests your knowledge and comprehension of ITIL 4 key concepts, the service value system, guiding principles, four dimensions and core practices.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes. There are no formal prerequisites to sit it.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focus on broad understanding across all nine syllabus areas rather than memorising single topics.

    How is the ITIL 4 Foundation exam delivered in China?

    You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. This flexibility lets you sit the exam from home, office or a centre near you.

    What if I do not pass the exam the first time?

    You can re-sit the exam. Our training includes mock questions and exam-readiness support to maximise your chance of passing first time, and selected plans offer retake options. Confirm the current re-sit policy and fees at peoplecert.org.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management concepts, the service value system, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Is ITIL 4 Foundation suitable for beginners?

    Yes. The course is designed as an introduction to ITIL 4 with no prerequisites. Trainers build each concept step by step and use practical examples, so beginners and professionals from non-ITIL backgrounds can follow with confidence.

    What learning resources are provided?

    You receive exam-aligned courseware, practice questions and quizzes, worked examples and revision aids that map to the ITIL 4 Foundation syllabus. These resources help you reinforce concepts and prepare for the official exam.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus from AXELOS and PeopleCert, including the service value system and the 34 management practices.

    Will I get a certificate after the training?

    You receive a course completion record from Invensis Learning after the training, and the official ITIL 4 Foundation certificate is awarded by PeopleCert once you pass the exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in China?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across China time zones, and self-paced options let you begin straight away. See upcoming schedules or talk to a learning advisor to find the next available start date.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.