Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?Your First Step into Digital Service Management

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the latest ITIL 5 scheme from AXELOS, delivered by PeopleCert, and ITIL Version 5 Foundation certification training in China prepares IT and business professionals to manage digital products and services and create value across their lifecycle. ITIL 5 is the newest iteration of the world's most widely adopted IT service management framework. It introduces the ITIL Value System, value co-creation, the four dimensions of service management, the seven guiding principles, and value stream mapping, giving you a modern, digital-era view of how services deliver value. The credential suits service desk staff, IT operations and support analysts, and business professionals who want a recognised first step into service management. With China's IT services sector expanding fast, ITIL 5-F gives you a globally portable qualification employers trust. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in China, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?Your First Step into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in China, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ChinaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in ChinaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in China

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ChinaWhy ITIL 5 Foundation Pays Off

    ITIL 5 Foundation opens the door to service management careers across China's fast-growing technology economy. IT services, telecom, BFSI, e-commerce and state-owned enterprises all run large service operations, and they value professionals who can frame IT as digital products and services. Demand spans service desk, service delivery and IT operations roles, from analyst to manager, and here is what the market is telling us right now.

    Market Forces Fuelling ITSM Demand in China

    ITIL 5 Foundation is more than a certificate. It is a practical first step into the service management roles China's IT employers are hiring for. Join professionals who turn IT work into measurable value. Start your journey today.

    Your China Career Transformation

    From IT Support to Digital Service Leadership

    What ITIL 5 Foundation Changes for You

    China's IT economy is expanding with cloud adoption, digital transformation and outsourcing growth, and employers increasingly separate professionals who understand service value from those who only run tasks. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Michael Page (China) 2026.

    How to Get ITIL V5 Founfdation Certified in ChinaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in China is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationCore Capabilities for Modern Service Management

    Skills covered in ITIL 5 Foundation span the full framework, from digital service concepts and value co-creation to the lifecycle, management practices and continual improvement. By the end of the programme, you can describe how modern services create and deliver value.

    Digital Product and Service Concepts

    In ITIL 5 Foundation you will learn what digital products and services are, how value is created in digital environments, and how products and services are managed and improved across their lifecycle.

    Value Co-Creation with Stakeholders

    Understand how providers, consumers and partners co-create value together, weighing outcomes, costs, risks, experience and sustainability when designing and delivering services.

    The Four Dimensions of Service Management

    Apply the organisations and people, value streams and processes, information and technology, and partners and suppliers dimensions for a holistic view of any service.

    The ITIL Value System and Guiding Principles

    Use the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better, joined-up service decisions.

    The Product and Service Lifecycle

    Work across discovery, design, build, operation, and delivery and support, and see how each stage connects to keep value flowing to consumers.

    Practices and Continual Improvement

    Apply ITIL management practices, continual improvement, and value stream mapping and management to real digital environments and everyday IT work.

    Who Should TakeITIL V5 Foundation Certification Training in China?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 11380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 11380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ChinaAccredited, Expert-Led Prep

    As a trusted ITIL Version 5 Foundation training company in China, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations who want a recognised entry into IT service management. Our programmes combine certified, experienced trainers, up-to-date courseware aligned to the current ITIL 5 syllabus, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited ITIL training aligned to PeopleCert and AXELOS standards
    • Experienced, certified trainers with real ITSM and service management practice
    • Live online and corporate formats that suit working professionals across China
    • Structured ITIL 5 courseware, practice questions and exam-readiness support
    • ISO 9001 and ISO 27001 certified training delivery
    • Dedicated learner support before, during and after the programme
    • Customised group training for teams and organisations in China
    • Trusted by professionals and enterprises across multiple industries

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ChinaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in China

    Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

    ITIL Version 5 Foundation Training Location in China

    Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

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    Corporate ITIL 5 Training in ChinaScale Service Capability

    • Customised ITIL 5 Foundation training for teams and departments
    • Flexible delivery through live virtual, onsite or blended formats
    • Schedules aligned to your team's availability across China
    • Certified trainers with real ITSM and service management experience
    • Role-based examples for IT, telecom, BFSI and outsourcing teams
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for local and multi-site teams

    Trusted by Leading Organisations

    HuaweiLenovoChina MobilePing AnAlibaba CloudNeusoft

    What Our Learners Say

    Connected My Daily Work to the Bigger Picture

    "The ITIL 5 Foundation course finally connected the tools I use every day to the bigger picture of value and the service lifecycle. The trainer used real examples, and I passed on my first attempt."

    Li Wei

    IT Service Desk Analyst

    0/0

    Clear, Practical and Easy to Apply

    "I came in with no framework background. The four dimensions and guiding principles were explained so clearly that I could start applying them at work within a week."

    Zhang Min

    IT Support Engineer

    0/0

    Well-Structured Exam Preparation

    "Great pace and well-structured material. The practice questions matched the exam style closely and built my confidence ahead of the PeopleCert exam."

    Chen Jing

    Junior IT Operations Analyst

    0/0

    A Shared Language Across Our Team

    "We trained our service desk team with Invensis Learning. The shared ITIL 5 language improved how we handle incidents and how we communicate with the business."

    Wang Lei

    IT Service Delivery Lead, Telecommunications

    0/0

    Tailored Training That Fit Our Goals

    "The corporate sessions were tailored to our cloud transformation. Flexible scheduling and a knowledgeable trainer made it easy to upskill the whole team at once."

    Liu Yang

    Learning and Development Manager, Banking

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised entry credential in IT service management, valued by IT services, telecom, BFSI and e-commerce employers across China. Service management roles average around 307,000 yuan a year and rise with seniority, so the certification supports both recognition and earning potential.

    General

    Is ITIL 5 Foundation worth it in China?

    Yes. ITIL 5 Foundation is a globally recognised entry credential in IT service management, valued by IT services, telecom, BFSI and e-commerce employers across China. Service management roles average around 307,000 yuan a year and rise with seniority, so the certification supports both recognition and earning potential.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It is designed for IT and business professionals such as service desk staff, support and operations analysts, and anyone wanting a recognised first step into digital service management.

    Do I need experience or prerequisites to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, which makes it accessible to professionals at any career stage.

    Why choose Invensis Learning for ITIL training?

    Invensis Learning delivers accredited ITIL training aligned to PeopleCert and AXELOS standards, with certified trainers, current ITIL 5 courseware, flexible formats and dedicated learner support. ISO 9001 and ISO 27001 certifications back the quality and security of every programme.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in China?

    Training fees vary by format and schedule, so the exact price is available on request. The fee typically includes ITIL 5 courseware, practice questions and learner support. The PeopleCert exam fee is billed separately. Request a quote for current pricing and group rates.

    What is included in the course fee?

    The training fee usually covers ITIL 5 aligned courseware, practice questions, knowledge checks, and learner support through the programme. The PeopleCert exam fee is charged separately. Speak with a learning advisor to confirm what each plan includes.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is normally billed separately from the training fee and can vary by region and channel. Confirm current exam pricing with PeopleCert or ask our team to include it in your quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole technology functions. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions, each having a single correct answer. It is based on the ITIL 5 Foundation syllabus published by PeopleCert and AXELOS and tests knowledge and comprehension of the framework.

    How many questions are there and how long is the exam?

    The ITIL 5 Foundation exam has 40 questions and you have 60 minutes to complete it. The pass mark is 65%, which means answering 26 of the 40 questions correctly.

    How and where can I take the exam?

    You can take the exam online through PeopleCert OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. Both options are available to candidates in China.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, or 26 correct answers out of 40 questions. The exam covers nine topic areas, so aim for broad understanding across the whole syllabus rather than focusing on a single topic.

    What if I do not pass on the first attempt?

    If you do not pass first time, you can resit the exam through PeopleCert. Our training includes practice questions and exam-readiness support to help you prepare thoroughly. Confirm resit policy and fees with PeopleCert before rebooking.

    Course Content

    What topics are covered in ITIL 5 Foundation?

    The syllabus spans nine topic areas, including digital product and service concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What learning resources and materials are provided?

    You receive ITIL 5 aligned courseware, practice questions, knowledge checks and reference material mapped to the current syllabus. These help you build understanding and prepare for the PeopleCert exam.

    Are there practice questions and mock assessments?

    Yes. The programme includes practice questions and topic-wise checks that mirror the exam style, helping you identify weaker areas and build confidence before exam day.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is built around the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the most up-to-date framework content.

    Can a beginner take this course?

    Absolutely. ITIL 5 Foundation is an entry-level certification with no prerequisites, designed to introduce core concepts clearly. Beginners and experienced IT staff alike can follow the programme and reach exam readiness.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training and customised corporate group training, so professionals across China can learn in the format that fits their schedule and goals.

    How soon can I start?

    New batches run regularly across convenient time slots. Check the upcoming schedules to pick a date, or speak with a learning advisor to find the next session that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.