Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Certified ScrumMaster Credential?Your Entry into the Scrum Master Role

    The Certified ScrumMaster (CSM) is Scrum Alliance's entry-level Scrum Master certification, validating your command of the Scrum framework, the Scrum Master role, and the five Scrum values that make agile teams effective. This CSM certification training in Zagreb is aligned with the Scrum Alliance CSM Learning Objectives and the current Scrum Guide, the November 2020 edition, and is delivered by a Certified Scrum Trainer (CST). Zagreb's software, fintech and telecom employers have adopted Scrum at scale, so a recognised Scrum Master credential helps you stand out in a competitive local market. The course suits aspiring Scrum Masters, project managers moving to agile delivery, and developers or analysts who want to formalise their Scrum knowledge. Over two days of instructor-led learning you cover Scrum theory, events, artefacts and servant leadership, then sit the 50-question, open-book online exam through the Scrum Alliance portal. Start your Scrum Master journey with Invensis Learning.

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Zagreb. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    What Is the Certified ScrumMaster Credential?Your Entry into the Scrum Master Role

    Certification Badge

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Zagreb. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    Key Highlightsof the CSM Certification Training Course

    CSM Certification Eligibility in ZagrebDo You Qualify for the CSM Exam?

    Why the CSM Credential Is Worth EarningSkills and Recognition That Travel

    CSM Exam Format in ZagrebWhat to expect on exam day

    The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.

    CSM Certification Cost in Zagreb

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Scrum Master Career in ZagrebRoles, Demand and Earning Power

    The CSM credential is a recognised entry point into the Scrum Master role across Zagreb's software, fintech, telecom and consulting employers, all of whom run agile delivery at scale. As banks expand digital and RegTech teams and scale-ups add product squads, certified Scrum Masters are increasingly in demand. Roles range from Scrum Master to Agile Coach and Delivery Lead, and here is what the local market is telling us right now.

    Agile Challenges Driving Scrum Master Demand in Zagreb

    CSM is more than a certificate. It is your entry into the Scrum Master role that Zagreb's agile employers are hiring for. Start your journey today.

    Your Zagreb Career Transformation

    Your Growth from Team Contributor to Scrum Master

    The Before and After Picture

    Zagreb's tech and financial-services employers increasingly separate certified Scrum Masters from team members who only know agile informally. Here is which side of that line you want to be on.

    Sources: SalaryExpert, MojaPlaca (Croatia) 2026.

    How to Get CSM Certified in ZagrebStep-by-Step Certification Process

    The path to online CSM certification in Zagreb is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.

    Step 1: Enrol in the 2-Day CSM Course

    Choose your preferred Invensis Learning CSM cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts are led by a Scrum Alliance Certified Scrum Trainer® (CST) using official courseware and the latest Scrum Guide.

    Step 2: Attend and Participate in the Full Course

    Attend both days and take part in the workshops, exercises, and discussions. Active participation in the full 16-hour course is required by Scrum Alliance to become eligible for the CSM test.

    Step 3: Receive Your Scrum Alliance Test Invitation

    After the course, your CST submits your participation to Scrum Alliance, which emails you an invitation to take the online CSM test through your Scrum Alliance account.

    Step 4: Take the CSM Test

    Complete the CSM test online: 50 multiple-choice questions in 60 minutes, with a 74% pass mark (37 of 50). You receive two free attempts within 90 days of completing the course.

    Step 5: Accept the License Agreement and Earn CSM

    On passing, accept the Scrum Alliance License Agreement in your account to activate your Certified ScrumMaster® credential, digital badge, and 2-year Scrum Alliance membership.

    Step 6: Maintain Your Credential

    CSM is valid for 2 years. Renew by earning 20 Scrum Education Units (SEUs) and paying the Scrum Alliance renewal fee before your credential expires.

    Module 1: Agile and Scrum Overview

    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)

    Module 2: The Three Roles in Scrum

    • Scrum Master roles and challenges
    • Product Owner roles and responsibilities
    • Development team roles and responsibilities

    Module 3: Scrum Ceremonies

    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective

    Module 4: Scrum Artifacts

    • Product Backlog
    • Sprint Backlog
    • Product Increment

    Module 5: Sprint Execution

    • Sprint Execution Planning
    • Flow management
    • Resolution meetings
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

    Module 6: Daily Scrum and Sprint Retrospective

    • Activities in daily scrum
    • Activities in a sprint retrospective

    Module 7: Definition of Done (DoD) and Acceptance Criteria

    • Definition of Done for a feature (user story or product backlog item)
    • Definition of Done for a sprint
    • Definition of Done for a release
    • Definition of Done vs. Acceptance criteria
    • Done vs. Done-Done

    Module 8: Definition of Ready

    • Definition of Ready for user story
    • Definition of Ready for sprint

    Module 9: Release Planning

    • Definition of release planning
    • Who takes part in release planning
    • Steps in Release planning
    • Output of Release Planning

    Module 10: Sprint Burndown Chart

    • Definition
    • Why and when to use a sprint burndown chart
    • Information obtained from sprint burndown chart

    Module 11: Release Burn-Up Chart

    • Definition
    • Features
    • How to create a release burn-up chart (steps)?

    Module 12: Product Planning

    • What is product planning
    • What is product vision
    • How to create a product backlog
    • Product Roadmap
    • Minimum Releasable features (or) Minimum Marketable Features
    • Minimum Viable Products

    Module 13: User Stories

    • What are user stories?
    • Structure/format of user stories
    • INVEST criteria

    Module 14: Agile Estimation

    • Definition
    • Benefits of Agile Estimation
    • Agile estimation techniques

    Module 15: Planning Poker

    • Definition
    • Benefits
    • Participants
    • How to play planning poker?
    • Planning Poker rules

    Course Curriculumof the Certified ScrumMaster (CSM) Training

    The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.

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    Skills You Will Build as a Scrum MasterCore Scrum Master Capabilities

    This CSM training turns Scrum theory into practical facilitation skills. By the end you can set up and run Scrum events, coach a team through the framework, and step confidently into the Scrum Master role.

    Apply Scrum Theory and Empiricism

    Understand what you will learn in the CSM course from the ground up: empiricism, the three pillars of transparency, inspection and adaptation, and why Scrum thrives in complex, unpredictable work.

    Live the Five Scrum Values

    Put commitment, focus, openness, respect and courage to work, and learn how a Scrum Master models these values to build trust and psychological safety within a team.

    Coach a Cross-Functional Scrum Team

    Understand the accountabilities of the Scrum Master, Product Owner and Developers, and enable self-management and cross-functionality rather than directing the team's work.

    Facilitate All Five Scrum Events

    Run the Sprint, Sprint Planning, Daily Scrum, Sprint Review and Sprint Retrospective within their timeboxes, keeping each event purposeful and focused on the Sprint Goal.

    Manage Scrum Artefacts and Commitments

    Work with the Product Backlog, Sprint Backlog and Increment and their commitments, the Product Goal, Sprint Goal and Definition of Done, to keep the work transparent.

    Lead as a Servant Leader

    Serve the team, the Product Owner and the wider organisation by removing impediments, coaching, and using facilitation techniques that surface honest conversation.

    Who Should TakeCSM Training in Zagreb?

    Scrum Master

    Agile Team Lead

    Project Manager (Agile)

    Delivery Manager

    Team Lead

    Product Manager

    Business Analyst (Agile teams)

    Agile Coach (aspiring)

    Who Can Take This Certification Training

    Certified ScrumMaster (CSM) Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.

    CSM Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 830

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zagreb option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    CSM Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Zagreb format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official Scrum Akiance International-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    CSM Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Zagreb seeking to strengthen Agile delivery and team collaboration across the organization.

    Official Scrum Akiance International-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    CSM Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Zagreb for professionals seeking individualized support and focused learning guidance.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    CSM Live Virtual Training

    CSM Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 830

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zagreb option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor CSM Certification Training in Zagreb?

    As a trusted CSM training company in Zagreb, Invensis Learning is a Scrum Alliance Registered Education Provider that delivers Certified ScrumMaster training through Certified Scrum Trainers, aligned to the official Scrum Alliance CSM Learning Objectives. Our trainers bring real agile delivery experience to every session. Whether you enrol as an individual or arrange training for a team in Zagreb, you get flexible live virtual and onsite formats, practical case studies, exam preparation, and a globally recognised credential backed by ISO 9001 and ISO 27001 certified operations.

    • Scrum Alliance Registered Education Provider delivering CSM through Certified Scrum Trainers
    • Live virtual and in-company training that fits Zagreb working schedules
    • Two-year Scrum Alliance membership included when you pass the CSM exam
    • Industry case studies on facilitation, coaching and impediment removal
    • Guidance to prepare for the 50-question online Scrum Alliance exam
    • Experienced, accredited trainers with real agile delivery backgrounds
    • Dedicated learner support before, during and after the course
    • ISO 9001 and ISO 27001 certified training operations

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Certified ScrumMaster (CSM) Locations in the CroatiaAll our classroom training is now available online at your convenience

    Certified ScrumMaster (CSM) in Croatia

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    Certified ScrumMaster (CSM) in Croatia

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate CSM Training for Zagreb TeamsFor Your Teams

    • Upskill whole delivery teams in Scrum with one consistent standard
    • Customised schedules that fit your team's sprint and release calendar
    • Onsite, live virtual or hybrid delivery across Zagreb and Croatia
    • Certified Scrum Trainers with real agile transformation experience
    • Role-based case studies drawn from software, fintech and telecom
    • Progress tracking and reporting for L&D and delivery leads
    • Scalable delivery for local, regional and global teams

    Trusted by Leading Employers

    InfobipRimacSpanA1 HrvatskaHrvatski TelekomZagrebacka Banka

    What Our Learners Say

    Stepped into the Scrum Master Role with Confidence

    "The CSM course finally connected the Scrum theory to how I run my team day to day. The sessions on facilitation and impediment removal changed how I lead our sprints, and I passed the online exam a few days later."

    Ana Kovacevic

    Scrum Master

    0/0

    From Developer to Facilitating My Team

    "As a developer I understood the ceremonies but not the empiricism behind them. The trainer made the three pillars and the five values click, and I now facilitate our Daily Scrum and retrospectives myself."

    Marko Horvat

    Software Developer

    0/0

    A Clean Bridge from Project Management to Scrum

    "Moving from traditional project management, I needed to understand how Scrum governance differs. The practical scenarios and open-book exam prep were exactly what I needed to make the switch to agile delivery."

    Ivana Maric

    Project Manager

    0/0

    Consistent Scrum Practice Across Our Squads

    "We trained two delivery squads through the corporate CSM programme. The teams now share one language for events and artefacts, and our sprint predictability has noticeably improved across the board."

    Petra Novak

    Head of Delivery, Fintech Company

    0/0

    Built Our Own Bench of Certified Scrum Masters

    "The onsite training was tailored to our product context, so the case studies felt real. Our new Scrum Masters were confident straight after the course, which reduced our reliance on external contractors."

    Tomislav Babic

    Engineering Manager, Software Firm

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The Certified ScrumMaster is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role and the values that make agile teams effective. It suits aspiring Scrum Masters, project managers moving to agile, and developers or analysts formalising their Scrum knowledge.

    General

    What is the CSM certification and who is it for?

    The Certified ScrumMaster is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role and the values that make agile teams effective. It suits aspiring Scrum Masters, project managers moving to agile, and developers or analysts formalising their Scrum knowledge.

    Is the CSM worth it for a Scrum Master career in Zagreb?

    Yes. CSM is the most widely recognised Scrum Master credential, and Zagreb's software, fintech and telecom employers actively hire certified Scrum Masters. Scrum Master roles in Zagreb average around EUR 31,600 a year, with Agile Coach and senior bands paying more, so the credential offers a strong return.

    Which standard and edition does the CSM cover?

    CSM is aligned with the Scrum Alliance CSM Learning Objectives and the current Scrum Guide, the November 2020 edition by Ken Schwaber and Jeff Sutherland. This edition introduced the Product Goal and framed the Sprint Goal and Definition of Done as commitments.

    Who awards the CSM certification?

    The CSM is awarded by Scrum Alliance, the body that governs the credential and delivers the online exam through its member portal. The course must be delivered by a Scrum Alliance Certified Scrum Trainer (CST).

    How long is the CSM certification valid?

    CSM is valid for two years. To renew, you earn 16 Scrum Education Units (SEUs) and pay the Scrum Alliance membership renewal fee. SEUs can be earned through courses, conferences, coaching, teaching and self-study.

    Is the CSM recognised internationally?

    Yes. The Certified ScrumMaster is the world's most widely recognised Scrum Master credential, with over a million certificates issued, and Scrum Alliance operates across all industries and regions.

    Pricing

    How much does CSM training cost in Zagreb?

    CSM training fees in Zagreb vary by format and schedule, so pricing is available on request. The fee typically bundles the Scrum Alliance aligned course, the online exam and two-year membership. Request a quote for current pricing and upcoming batches.

    What is included in the CSM course fee?

    The fee usually includes Scrum Alliance aligned courseware, instruction by a Certified Scrum Trainer, case studies, access to the online CSM exam after the course, and a two-year Scrum Alliance membership on passing. Talk to a learning advisor for full inclusions.

    Is the exam fee included in the training price?

    For CSM, the online exam fee is normally included in the course fee paid to the training provider, and passing includes a two-year Scrum Alliance membership. Confirm exact inclusions when you request a quote.

    Do you offer group or corporate pricing?

    Yes. We offer corporate CSM training with customised schedules and group pricing for teams in Zagreb and across Croatia. Contact us for a tailored quote for your organisation.

    What currency and payment options apply?

    Training for Croatia is quoted in euros (EUR), and we accept major cards and bank transfers. Instalment options are available on selected plans. Speak with an advisor to choose what suits you.

    Exam

    What is the format of the CSM exam?

    The CSM exam is an online, open-book, multiple-choice test taken through the Scrum Alliance member portal after you complete the course. No proctor is required, and questions are drawn from the Scrum Alliance CSM Learning Objectives.

    How many questions are on the CSM exam and how long is it?

    The CSM exam has 50 multiple-choice questions and a time limit of 60 minutes. It is open book, so you can refer to materials while you answer.

    What is the passing score for the CSM exam?

    You need 74% to pass, which is 37 correct answers out of 50. Focus on broad understanding across all six topic areas rather than any single section.

    How many attempts do I get for the CSM exam?

    Candidates typically get three attempts to pass within 90 days of completing the course. If you do not pass at first, the trainer guidance and practice materials help you prepare for another attempt.

    Do I have to attend a course to sit the exam?

    Yes. Scrum Alliance requires you to complete an approved CSM course delivered by a Certified Scrum Trainer before the exam is unlocked. Self-study alone does not qualify you to sit the exam.

    How soon after the course can I take the exam?

    You have 90 days from course completion to sit the online exam through your Scrum Alliance member account. Most learners take it within a few days while the material is fresh.

    Course Content

    What topics does the CSM course cover?

    The course covers six areas from the Scrum Alliance CSM Learning Objectives: Scrum theory and principles, the five Scrum values, the Scrum team, Scrum events, Scrum artefacts, and the Scrum Master role, all aligned to the November 2020 Scrum Guide.

    Do I need prior experience to take the CSM course?

    No. CSM is a foundational certification with no formal education or work-experience requirement. It suits beginners to Scrum as well as practitioners who want to formalise their knowledge.

    How is the CSM training delivered?

    Invensis Learning delivers CSM as a 16-hour instructor-led programme, available online (live virtual) or as onsite corporate training, led by a Certified Scrum Trainer. Both formats meet Scrum Alliance course requirements.

    What learning materials are provided?

    You receive Scrum Alliance aligned courseware, industry case studies on facilitation and coaching, and practice guidance for the online exam. Materials map directly to the CSM Learning Objectives.

    Will I get hands-on practice during the course?

    Yes. The training uses exercises, retrospective formats and real delivery scenarios so you practise facilitation, impediment removal and coaching, not just theory.

    Enrollment

    How do I enrol in the CSM course in Zagreb?

    You can enrol through the Invensis Learning website. Choose your preferred format and schedule, complete payment, and you receive access to your batch details, courseware and trainer guidance. Talk to an advisor to pick a batch.

    What training formats are available?

    We offer live virtual instructor-led training and onsite corporate training for teams, both led by a Certified Scrum Trainer. Choose the format that fits your schedule and learning preference.

    When are the next CSM batches in Zagreb?

    New CSM batches run regularly in live virtual format for learners in Zagreb, and onsite dates can be arranged for teams. Contact us to see upcoming schedules and reserve a place.

    Can I reschedule my enrolment to another batch?

    Yes. You can reschedule to another batch under our flexi options. Contact our support team to arrange a transfer that suits you.

    What support do I get after the course?

    You get post-training email support, guidance on sitting the online Scrum Alliance exam, and advice on earning SEUs to renew your CSM. Reach out to our team whenever you need help.