Module 2: Enhanced ITIL Service Value System (SVS)
- Evolution of the Service Value System in Version 5
- Updated governance approaches
- How guiding principles apply in AI-enabled environments
- Value chain activities enhancements
ITIL 5 Foundation Bridge Certification Training in Dublin
Walk Out Certified
Already ITIL 4 Foundation certified? Update your knowledge and credential to ITIL 5 in a focused, instructor-led bridge programme in Dublin. Built for practising ITSM professionals, this course covers only what is new in ITIL 5 and prepares you for the AXELOS (PeopleCert) Foundation Bridge exam, so you move to the current framework without repeating what you already know.
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Course Overview
Overview
Course Highlights
Eligibility Criteria
Benefits
Exam Format
Certification Cost
What Is the ITIL 5 Foundation Bridge Qualification?
Your Fast Route to the Current Framework
Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.
Next: Course Highlights
Key Highlights
of the ITIL (Version 5) Foundation Bridge Training Course
Next: Eligibility Criteria
ITIL V5 Foundation Bridge Certification Eligibility in Dublin
Do You Qualify for the ITIL (Version 5) Foundation Bridge Exam?
Next: Benefits
What You Gain from the ITIL 5 Bridge
Outcomes for Professionals and Teams
For Individuals
The ITIL 5 Bridge updates your credential to the current ITIL edition quickly, so your skills stay relevant as employers move to the latest framework. It suits ITIL 4 Foundation holders in service desk, change, problem and service delivery roles who want to stay current without retraining from scratch. Whether you are protecting your professional relevance, preparing for an ITIL 5 environment, or progressing toward advanced ITIL 5 qualifications, the bridge gives you a fast, recognised step up.
If you want a globally recognised, up-to-date ITIL credential with minimal time away from work, the one-day bridge is a clear choice. You gain current ITIL 5 knowledge and the full ITIL 5 Foundation credential in a single focused programme.
- Upgrades your ITIL credential to the current ITIL 5 edition in a single day
- Grants the full ITIL 5 Foundation credential on passing, with no second exam
- Keeps your skills relevant as Dublin employers adopt the latest framework
- Focuses only on what is new, so you avoid repeating ITIL 4 content
- Builds fluency in the product and service lifecycle and the ITIL Value System
- Opens progression toward higher ITIL 5 qualifications
- Strengthens your credibility with employers and clients in a digital ITSM market
- Delivers a globally recognised AXELOS (PeopleCert) credential that travels across sectors
For Organizations
Bridging your ITSM team to ITIL 5 keeps service management practice aligned with the current standard across the organisation. The one-day format lets you transition an entire team efficiently, rather than committing each person to full Foundation retraining. For organisations standardising on ITIL 5, group bridge training creates a shared, up-to-date service management language across teams and business units.
If your service management practices are drifting from the latest guidance, ITIL 5 bridge training gives your team a consistent, modern foundation in value streams, lifecycle thinking and digital service delivery.
- Transitions whole ITSM teams to ITIL 5 in a single training day per person
- Standardises service management practice on the current ITIL edition
- Builds shared language around value streams and the service lifecycle
- Minimises downtime with a focused one-day delivery format
- Aligns teams with digital and AI-enabled service management approaches
- Supports consistent governance across service desk, change and delivery teams
- Available onsite or live online for teams across Dublin and Ireland
- Backed by an ISO 9001:2015 and ISO 27001:2022 certified training provider
Next: Exam Format
ITIL V5 Foundation Exam Format in DublinWhat to expect on exam day
The ITIL Foundation Bridge (Version 5) exam tests only what is new and changed in ITIL (Version 5) relative to ITIL 4. Existing ITIL 4 knowledge is assumed as the baseline and is not re-tested. The exam covers the five topic areas PeopleCert publishes for the Bridge: key enhancements in ITIL (Version 5), digital product and service management evolution, updated language and core concepts, the enhanced value creation approach, and applying ITIL (Version 5) in practice. Through a combination of multiple-choice questions, candidates are tested on their understanding of the differences between ITIL 4 and ITIL (Version 5).
Next: Certification Cost
ITIL V5 Foundation Bridge Certification Cost in Dublin
Where ITIL Skills Take You in Dublin
Roles, Demand and Pay
ITIL is the world's most widely adopted IT service management framework, and Dublin's position as Europe's technology capital keeps demand for current ITSM skills high. Global tech firms, banks and consultancies running large service operations increasingly expect teams to work to the latest ITIL edition. Roles range from service desk analyst and change manager through to service delivery manager and IT manager, and here is what the Dublin market is telling us right now.
Designation
ITIL (Version 5) Foundation Bridge Certified Professionals in Dublin : Salary Insights and Trends
Hiring Companies in Dublin
EUR30KMin
EUR36KAverage
EUR42KMax
PayScale · Glassdoor (Ireland) 2026
TeleperformanceAmazonAccentureJabil
Source: Teleperformance · Amazon · Accenture · Jabil
What Is Driving Demand for ITIL 5 Skills in Dublin?
The ITIL 5 Bridge is the fastest way to keep your service management credentials current. Join professionals in Dublin moving to the latest ITIL edition. Start today.
Your Dublin ITSM Career UpgradeYour Position Before and After the Bridge
The ITIL 5 Upgrade in Practice
Dublin's service management market is moving to ITIL 5 as global tech, financial services and consulting employers modernise. Here is the difference an up-to-date credential makes.
Sources: Morgan McKinley, Glassdoor, RoleUp (Ireland) 2026.
How to Get ITIL V5 Foundation Bridge Certified in Dublin
Step-by-Step Certification Process
The ITIL V5 Foundation Bridge path in Dublin is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.
Module 3: Unified Digital Product and Service Lifecycle
- Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
- Understanding how products and services are managed together in a single, integrated lifecycle
Module 4: AI Integration and AI Governance
- AI-native framework principles
- Responsible AI adoption guidance
- AI governance concepts and frameworks
- Managing AI-driven automation
- Ethical AI considerations
- Risk management for AI-enabled services
Module 5: Value Streams and Value Co-Creation
- Identifying, mapping, and managing value streams
- Enhanced value stream mapping techniques
- Improving flow, visibility, and outcomes
- Value co-creation with stakeholders
Module 6: Experience Management (New Emphasis)
- Customer experience focus
- User experience integration
- Experience-driven service delivery
- Measuring experience outcomes
- Transparency and measurable value
Module 7: Four Dimensions of Product and Service Management
- Organisations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
- How dimensions apply to digital products and services
Module 8: Digital Operating Models
- Modern organisational structures
- Digital-first business approaches
- Agile and adaptive ways of working
- Integration with Design Thinking, Agile, and DevOps
Module 9: Sustainability Integration
- Sustainability-driven service design
- Environmental responsibility in IT operations
- Long-term operational resilience
- Sustainable value creation
Module 10: Updated ITIL Practices
- Terminology updates in the 34 ITIL practices
- How practices apply in Version 5 context
- Practice alignment with unified lifecycle
Module 11: Transformation and Change
- Managing transformation in digital environments
- Organisational Change Management (OCM) integration
- Leading change in AI-enabled contexts
Module 12: Role-Aligned Guidance
- Clearer, more targeted guidance for specific roles
- Practical, actionable frameworks
- Less abstract, more dynamic models
Course Curriculum
of the ITIL (Version 5) Foundation Bridge Certification Training
The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.
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Module 1: What's New in ITIL Version 5
- Overview of the evolution from ITIL 4 to Version 5
- Understanding the 40% retained, 24% modified, and 36% new content breakdown
- Key reasons for the Version 5 update
With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.
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What the ITIL 5 Bridge Teaches You
Apply the Latest Service Management Thinking
This one-day bridge focuses only on what is new in ITIL 5, building on the ITIL 4 Foundation knowledge you already hold. By the end you can apply the latest service management concepts in a digital, value-driven environment.
Key Enhancements in ITIL 5
You will learn what has changed since ITIL 4, focusing only on the new and refined concepts, terminology and structural updates introduced in ITIL 5. Understand the rationale for the update and what it means for your day-to-day service management work.
The Product and Service Lifecycle
Work with ITIL 5's product and service lifecycle as a core organising structure, covering how digital products and services are managed across discovery, design, build, operation, delivery and support.
Digital and AI-Enabled Service Management
Explore how ITIL 5 reflects modern digital and AI-enabled environments, and how growing complexity across cloud, multi-supplier and automated delivery shapes service management.
The Evolved ITIL Value System
Understand how ITIL 5 strengthens value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes, including sustainability and experience.
Updated Language and Core Concepts
Gain clarity on the updated terminology and principles in ITIL 5 so you can communicate confidently with teams, partners and stakeholders adopting the new framework.
Applying ITIL 5 in Practice
Integrate ITIL 5 enhancements into your existing ITIL 4 knowledge and apply value stream mapping, lifecycle thinking and updated practices to improve collaboration and results.
Who Should Take
ITIL V5 Foundation Bridge Certification Training in Dublin?
IT Service Manager
ITSM Practitioner
Service Desk Lead
IT Operations Manager
Incident / Problem Manager
Change Manager
IT Project Manager
ITIL-certified Professional
ITIL V5 Foundation Bridge Certification Training Modes
for Professionals and Teams
We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.
ITIL V5 Foundation Bridge Classroom Training
Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support
Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.
ITIL V5 Foundation Bridge Corporate Group Training
Customised training aligned to organisational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces
Designed for organisations looking to upgrade employee knowledge to the latest ITIL framework, standardise service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customised to organisational requirements.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Organisations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.
ITIL V5 Foundation Bridge Focused 1-to-1 Training
One-to-one instructor attention
Customised learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs
Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customised coaching support.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.
ITIL V5 Foundation Bridge Live Virtual Training
Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity
Starts from
EUR 430
Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.
Official PeopleCert (AXELOS)-aligned Course Material
Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.
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Why Choose Invensis Learning
For ITIL 5 Foundation Bridge Certification Training in Dublin?
A trusted ITIL (Version 5) Foundation Bridge training company in Dublin, Invensis Learning delivers accredited, instructor-led ITIL training for professionals and teams who want to move to the current ITIL 5 standard. As a PeopleCert Accredited Training Organization, we combine experienced, certified trainers with flexible live online and classroom delivery and practical, exam-focused preparation. Whether you are an individual updating your credential or an employer transitioning a whole ITSM team in Dublin, our bridge programme is built around a clear, supported path from ITIL 4 to ITIL 5 Foundation.
- Accredited Training Organization for PeopleCert ITIL certifications
- Experienced, certified ITIL trainers with real ITSM experience
- Flexible delivery: online (live virtual) and classroom training
- Focused one-day bridge format that minimises time away from work
- Exam-oriented preparation aligned to the ITIL 5 Bridge syllabus
- Dedicated learner support before, during and after training
- ISO 9001:2015 quality and ISO 27001:2022 information security certified
- Trusted by professionals and organisations across Ireland and worldwide
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ITIL (Version 5) Foundation Bridge Course Training Locations in Dublin
Instructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.
ITIL V5 Foundation Bridge Training Location in Dublin
Clayton Hotel Burlington Road, Leeson Street Upper, Pembroke West C Ward 1986, Dublin, County Dublin, Leinster, D04 A318, Éire / Ireland
ITIL V5 Foundation Bridge Training Location in Dublin
InterContinental Dublin, Merrion Road, Ballsbridge, Pembroke East E Ward 1986, Dublin, County Dublin, Leinster, Éire / Ireland
Corporate Bridge Training for Teams
Upskill ITSM in Dublin
- Transition entire ITSM teams to ITIL 5 in a single training day
- Customised schedules aligned to your team's availability
- Delivery onsite, live virtual or hybrid across Dublin and Ireland
- Certified ITIL trainers with hands-on service management experience
- Role-based examples for service desk, change and delivery teams
- Dedicated coordination and learner support for group programmes
- Consistent service management standards across business units
Leading Organisations
AccentureVersion 1ErgoEirVodafoneBank Of Ireland
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Frequently Asked Questions
Here's everything you may ask...
The ITIL 5 Foundation Bridge is an AXELOS (PeopleCert) transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest edition of the ITIL service management framework. Passing the bridge exam grants the full ITIL 5 Foundation credential without taking the full Foundation exam.
What Our Learners Say About Us
"The course was delivered at very high professional level. With Clear explanation of even most complex topics. The instructor was knowledgeable, patient, and always ready to support and answer questions and genuinely appreciated me as engaged participant. I'm satisfied with the training and would highly recommend it to anyone looking to gain practical high quality knowledge. "
"It was good experience "
"Respective communication, steady pace of the class, not too fast but as well not too slow. A lot of space for open discussions and questionings. its not 5/5 because I believe the sessions consist of too much information for such short time. It could be organized in 1 more day, with less information per day, to have a better understanding."
"I have learned a lot of important things , useful for my work. Very compressed info for 4 days, maybe too short for me as not a native trainee. Thanks a lot for the best trainer , Pritesh , who guided us through and gave us a grate understanding of overall method. "
"your Sales Rep Kevin was very pushy to sign up but when we finally did we had no support - no confirmation of booking, and constant reminders to pay even when we already had. The training itself was good, the trainer was great although she had her camera off the entire training. "
"Trainer Pritesh Shah was very knowledgeable and prepared a training with examples that helped me understand the process better! Thank you very much!"
"My instructor Amol was great! I appreciated the real life examples he was able to share that made the framework and tools relevant."
"Pritesh has good experience and knowledge on the subject. Had a wonderful learning experience."
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