Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme, owned by AXELOS and delivered by PeopleCert, that introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. Invensis Learning's ITIL 5 Foundation certification training in Cork prepares IT and business professionals to understand ITIL 5 (Version 5.0) and sit the exam with confidence. As the fifth iteration of the IT Infrastructure Library, ITIL Version 5.0 moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles and Value Stream Mapping and Management. It is built for the modern digital era and suits everyone from service desk analysts to product owners. Cork is home to more than 190 multinationals across technology, pharmaceuticals, financial services and cybersecurity, and these employers run large digital service portfolios that value current ITSM knowledge. Earn a globally recognised credential and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cork, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Cork, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CorkDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation TrainingSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in CorkWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Cork

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in CorkWhy Get Certified?

    ITIL 5 Foundation is a strong entry point into IT service management roles across Cork, a city home to more than 190 multinationals in technology, pharmaceuticals, financial services and cybersecurity. As employers modernise their digital service delivery, current ITIL knowledge helps professionals move into service desk, incident, problem and service delivery roles. Here is what the local market is telling us right now.

    The Forces Driving ITIL 5 Demand in Cork

    ITIL 5 Foundation is more than a certificate. It is a launchpad into modern service management roles. Join professionals in Cork building current, in-demand ITSM skills. Start your journey today.

    Your Cork Career Transformation

    Where You Stand Today, and Where ITIL 5 Takes You

    Your Service Management Career Shift

    Cork's technology, pharmaceutical and financial services employers are modernising how they deliver digital services, and they increasingly separate professionals with current, recognised ITSM knowledge from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, Glassdoor, PayScale (Cork/Ireland) 2026.

    How to Get ITIL V5 Founfdation Certified in Cork Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Cork is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    The Service Management Skills You Will BuildNine Topic Areas, One Practical Foundation

    In ITIL 5 Foundation training you will learn how to manage digital products and services across their lifecycle, apply the ITIL Value System and guiding principles, and prepare for the PeopleCert exam. The programme covers all nine ITIL 5 (Version 5.0) topic areas at knowledge and comprehension level.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic view.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that co-creates value.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple, and optimise and automate.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using ITIL 5's management practices and continual improvement model to drive results.

    Who Should TakeITIL V5 Foundation Certification Training in Cork?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 in CorkCertified Trainers, Real Support

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Cork looking to build modern service management capability and pass the PeopleCert exam. As an Accredited Training Organization, our programmes combine experienced trainers, courseware aligned to the ITIL 5 (Version 5.0) syllabus, flexible delivery and dedicated learner support. As a trusted ITIL Version 5 Foundation training company in Cork, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes, whether you enrol as an individual or arrange corporate training for your team.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, accredited trainers with real ITSM delivery expertise
    • Flexible formats: live virtual, classroom and corporate group training
    • Courseware aligned to the current ITIL 5 (Version 5.0) syllabus
    • Practice questions and mock exams for first-attempt exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across Cork and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CorkInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Cork

    Clayton Hotel, Lapp's Quay, Lapp's Island, Centre A ED, Cork, County Cork, Munster, T12 RD6E, Éire / Ireland

    ITIL Version 5 Foundation Training Location in Cork

    The Metropole Hotel, Harleys Street, Victorian Quarter, St. Patrick's A, Cork, County Cork, Munster, T23 EEC3, Éire / Ireland

    corporate banner

    Corporate ITIL 5 Training for TeamsUpskill Your Cork Team

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or hybrid delivery
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples for stronger workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Cork and global sites

    Leading Organisations

    AppleDell TechnologiesVMwareIBMTrend MicroJohnson Controls

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. The mock exams matched the real format, and I passed the ITIL 5 Foundation exam on my first attempt."

    Aoife Byrne

    Service Desk Analyst

    0/0

    Great for Beginners

    "I came in with no ITIL background and left understanding the whole product and service lifecycle. The live virtual sessions were practical and well paced for a working professional."

    Cian O'Sullivan

    IT Support Analyst

    0/0

    Directly Relevant to My Role

    "The course connected ITIL 5 concepts to problems I deal with every day, from incident handling to continual improvement. The practice questions really sharpened my exam readiness."

    Niamh Walsh

    Incident Manager

    0/0

    Strong Team Upskilling

    "We upskilled our service team on ITIL Version 5.0 and now everyone shares the same language for value co-creation and service delivery. Coordination and scheduling were smooth throughout."

    Declan Murphy

    IT Service Delivery Lead, Pharmaceutical Sector

    0/0

    Tailored and Professional

    "Invensis Learning tailored the ITIL 5 Foundation programme to our teams and delivered it across two sites. The trainers were credible and our staff applied the concepts almost immediately."

    Sinead Kelly

    Learning and Development Manager, Technology Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    Dublin

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned by AXELOS and delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned by AXELOS and delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation worth it for professionals in Cork?

    Yes. Cork is home to more than 190 multinationals in technology, pharmaceuticals and financial services that run large digital service portfolios and value current ITSM knowledge. The credential helps you move into service desk, incident and service delivery roles. Talk to a learning advisor to plan your path.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 Foundation will recognise some familiar concepts, but it is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers globally, including across Cork and the wider Irish market.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes courseware aligned to the ITIL 5 (Version 5.0) syllabus, practice questions, mock exams, learner support and a course completion certificate. An exam voucher is often included in accredited packages. Request a quote to confirm what is included.

    How much does ITIL 5 Foundation training cost in Cork?

    Pricing varies by format and delivery mode, so the fee is available on request. Live virtual, classroom and corporate group options each have different pricing. Contact a learning advisor for a tailored quote for Cork.

    Is the exam fee included in the training price?

    PeopleCert bills the ITIL 5 Foundation exam fee, and accredited training packages often bundle an exam voucher. Because pricing varies by region and channel, confirm the current exam fee and voucher inclusion when you request your quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and wider digital functions. Ask about corporate or group pricing for your team in Cork.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer, multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of an accredited training and exam package.

    What if I do not pass on my first attempt?

    You can resit the exam, and our training includes practice questions, mock exams and first-attempt guidance to build your readiness. Verify the current resit policy and any fees with PeopleCert before booking.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for ITIL 5 Foundation. It is the entry point to the ITIL 5 scheme and is open to IT and business professionals at any career stage.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prior ITIL knowledge required. Trainer-led sessions, practice questions and learner support help beginners build confidence across all nine topic areas.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply them to real digital service decisions.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 (Version 5.0) syllabus, industry-driven case studies, practice questions and mock exams, plus post-training support to help you prepare for the PeopleCert exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the latest framework rather than older editions.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Cork?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Cork.

    How soon can I start the training?

    New batches run regularly across live virtual and corporate formats. Check the upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.