Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation?The Current Standard for Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. ITIL 5 is the current, fifth iteration of the IT Infrastructure Library. It evolves beyond ITIL 4 with an explicit focus on digital products and services, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic. For professionals in Dublin, ITIL 5-F is a practical way to prove modern IT service management knowledge to the multinationals, financial services firms and consultancies that run large digital service operations across Ireland. Whether you are new to ITIL or updating from an earlier edition, the Version 5.0 syllabus gives you a globally recognised credential valid for three years. Start your ITIL 5 Foundation journey with Invensis Learning and build the service management language employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation?The Current Standard for Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Dublin, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in DublinDo You Qualify for the ITIL V5 Foundation Exam?

    BenefitsOf ITIL 5 Foundation Certification

    ITIL V5 Foundation Exam Format in DublinWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Dublin

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in DublinRoles, Demand and Pay in 2026

    IT service management is a growing career track in Dublin, where over 1,800 multinationals and a deep financial services sector run large, always-on digital operations. As firms invest in AI, cloud and cybersecurity, demand is strong for people who can manage services and connect them to value. Roles range from IT service desk analyst through service delivery and operations manager to IT service manager, and here is what the Dublin market is telling us right now.

    Industry Forces Driving Demand for ITIL 5 Skills in Dublin

    ITIL 5 Foundation is a practical step into modern IT service management. Join Dublin professionals building the skills employers now expect and start your journey today.

    Your Dublin Career Transformation

    Where You Stand Today

    Your ITIL 5 Foundation Upgrade

    Ireland's tech and financial services market keeps expanding with AI, cloud and digital transformation investment, and employers increasingly favour professionals who hold a current, recognised service management credential. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Morgan McKinley, Roleup (Ireland) 2026.

    How to Get ITIL V5 Founfdation Certified in Dublin Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Dublin is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Capabilities You Will Gain in This ProgrammeAligned to All Nine Topic Areas

    This ITIL 5 Foundation programme builds knowledge and comprehension across all nine official topic areas. By the end, you can describe the ITIL Value System, the product and service lifecycle and value stream management, and sit the Foundation exam with confidence.

    Digital Product and Service Management

    What you will learn in ITIL 5 Foundation starts here: how digital products and services create value, how continual improvement is embedded, and how the product and service lifecycle is managed end to end.

    Value Co-Creation and Sustainability

    Explain how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across digital services.

    The Four Dimensions of Service Management

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of managing services.

    ITIL Value System and Guiding Principles

    Describe how the ITIL Value System brings together governance, practices and improvement, and apply the seven guiding principles, from Focus on value to Optimise and automate.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    Management Practices and Value Streams

    Explore ITIL's management practices, the continual improvement model, and how to map and manage value streams to improve flow, visibility and outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Dublin?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation Training in DublinYour Accredited Learning Partner

    As a trusted ITIL Version 5 Foundation training company in Dublin, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training for professionals and teams across Dublin and Ireland. Our programmes combine accredited trainers, aligned courseware, flexible online and classroom formats, and learner support before, during and after training. Whether you enrol as an individual or arrange corporate training for your team, we focus on practical understanding, real-world application and a clear path to passing the Foundation exam on your first attempt.

    • PeopleCert Accredited Training Organization aligned to the ITIL 5 Foundation Syllabus
    • Accredited trainers with real IT service management experience
    • Online (live virtual) instructor-led and classroom training formats
    • ITIL 5 Foundation exam voucher and mock exams in accredited packages
    • Industry case studies applying ITIL 5 to real service delivery scenarios
    • Guidance to help you clear the Foundation exam on your first attempt
    • ISO 9001 certified quality and ISO 27001 certified information security
    • Dedicated learner support across Ireland and 100+ countries

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in DublinInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Dublin

    Clayton Hotel Burlington Road, Leeson Street Upper, Pembroke West C Ward 1986, Dublin, County Dublin, Leinster, D04 A318, Éire / Ireland

    ITIL Version 5 Foundation Training Location in Dublin

    InterContinental Dublin, Merrion Road, Ballsbridge, Pembroke East E Ward 1986, Dublin, County Dublin, Leinster, Éire / Ireland

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    ITIL 5 Foundation Training, DublinUpskill Your IT Teams at Scale

    • Suitable for small, medium and large IT and operations teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based case studies for stronger workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Dublin and global locations

    Trusted by Leading Organisations

    Bank Of IrelandAIBAccentureVersion 1ErgoFujitsu

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The training made the ITIL Value System and the service lifecycle genuinely click for me. The mock exams mirrored the real questions, and I passed the Foundation exam first time and now use the guiding principles at work every week."

    Aoife Byrne

    IT Service Desk Team Lead

    0/0

    Practical and Relevant to My Role

    "As someone moving from cloud operations, the value stream mapping and continual improvement topics were exactly what I needed. The trainer used real service delivery examples that made the concepts easy to apply."

    Cian Murphy

    Cloud Operations Analyst

    0/0

    Beginner Friendly and Well Structured

    "I had no prior ITIL background and still followed the course comfortably. The four dimensions and management practices were explained clearly, and the courseware was well structured for revision before the exam."

    Niamh O'Sullivan

    IT Support Analyst

    0/0

    A Shared Framework Across Our Team

    "We trained a mixed operations team on ITIL 5 Foundation and now share a common language for value, quality and improvement. The live virtual format fit our shift patterns and the group pass rate was excellent."

    Declan Walsh

    IT Operations Manager, Financial Services

    0/0

    Smooth, Tailored Corporate Delivery

    "Invensis Learning delivered a tailored corporate programme for our service management staff. Scheduling was flexible, the trainer was accredited and experienced, and the case studies reflected our real digital operations."

    Sarah Kelly

    Learning and Development Lead, Technology Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation in modern digital environments.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation in modern digital environments.

    Is ITIL 5 Foundation worth it for professionals in Dublin?

    Yes. Dublin's multinationals, financial services firms and consultancies run large digital service operations and value current ITSM knowledge. ITIL 5 Foundation is globally recognised and helps you stand out for service desk, delivery and operations roles across Ireland.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management, and an updated ITIL Value System.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any stage: service desk and operations staff, digital product managers, and DevOps, Agile and SRE practitioners, as well as anyone updating from an earlier ITIL edition. There are no formal prerequisites.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options with PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Dublin?

    Training is quoted by format and cohort, and accredited packages typically bundle the course with the PeopleCert exam voucher. Exam pricing varies by region and channel. For current Dublin pricing, request a quote or talk to a learning advisor.

    What is included in the course fee?

    Accredited packages usually include ITIL 5 Foundation aligned courseware, industry case studies, mock exams and practice questions, and the PeopleCert exam voucher. Confirm the exact inclusions for your chosen format before you enrol.

    Is the exam fee included in the training price?

    In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is included. Because exam pricing varies by region and purchasing channel, confirm what is bundled when you enrol or request a quote.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training for teams with customised schedules and volume-based pricing for IT departments and operations groups across Dublin. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the ITIL 5 Foundation exam format?

    The exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS, with examinations delivered by PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered online through PeopleCert's proctored system, available 24/7, or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's proctored system, available around the clock, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare.

    Course Content

    What topics does ITIL 5 Foundation cover?

    The syllabus spans nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    Do I need prior experience to follow the course?

    No prior ITIL or ITSM experience is needed. The course is designed as an accessible, digital-era entry point, so beginners and experienced professionals updating their knowledge can both follow it comfortably.

    What learning materials are provided?

    You receive ITIL 5 Foundation aligned courseware, industry case studies, practice questions and mock exams to build readiness across all nine topic areas.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, usually delivered as two full days or four half-days. It covers all nine Foundation topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Dublin?

    Choose your preferred format on the Invensis Learning website, complete payment, and you will receive access to schedules, courseware and learning resources. You can also talk to a learning advisor to pick a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New cohorts run regularly in Dublin-friendly time zones. See upcoming schedules or ask a learning advisor about the next available batch and self-paced options.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another cohort, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.