Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Change Management Foundation and Practitioner Certification?Your Route to Leading Change

    The Change Management Foundation and Practitioner (CM-F&P) certification is a two-level qualification that validates your ability to plan, lead and embed the people side of organisational change. This change management certification training in Italy takes you through both levels in one 40-hour programme, so you move from understanding change theory to applying it in real organisational scenarios. The syllabus is aligned to the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute and the current edition of the Change Management Practitioner Guide. You study five topic areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management, drawing on established models such as ADKAR, Kotter's 8-Step Model, Lewin's Three-Step Model and Bridges' Transition Model. It suits change managers, project and programme managers, HR business partners, OD practitioners and transformation leads. With Italy's PNRR-funded digital transformation reshaping how organisations work, certified change professionals are in strong demand. Foundation has no prerequisites, so you can start today and progress to Practitioner with Invensis Learning.

    What Is the Change Management Foundation and Practitioner Certification?Your Route to Leading Change

    Certification Badge

    Key Highlightsof the Change Management Foundation and Practitioner Training Course

    Change Management F&P Certification Eligibility in ItalyDo You Qualify for the Change Management F&P Exam?

    What You Gain from Getting Change CertifiedSkills, Recognition and Career Growth

    Change Management F&P Exam Format in ItalyWhat to expect on exam day

    The Change Management Foundation and Practitioner exams in Italy assess your understanding of change management principles and your ability to apply them in real-world organizational environments. The Foundation exam focuses on core concepts, terminology, and frameworks through multiple-choice questions, while the Practitioner exam evaluates your ability to analyze scenarios and apply change management techniques to practical business situations. Understanding the structure, duration, and passing requirements of both exams helps candidates prepare effectively and approach certification with confidence.

    Change Management F&P Certification Cost in Italy

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Change Management Career Outcomes in ItalyRoles, Sectors and Salary Upside

    Change management has become a sought-after capability across Italy, valued by consulting firms, banks and insurers, public administrations and manufacturers running large transformation programmes. As PNRR-funded digital change reshapes organisations and Italia Digitale 2026 targets bite, employers increasingly want people who can lead adoption, not just deliver projects. Demand spans change consultant, change manager and transformation lead roles, and here is what the market is telling us right now.

    What Is Driving Demand for Change Managers in Italy

    Change management is more than a certificate. It is a career multiplier for professionals who can lead adoption at scale. Join those who turn transformation plans into lasting change across Italy. Start your journey today.

    Your Italy Career Transformation

    From Supporting Change to Leading It in Italy

    And Your Certified Transformation

    Italy's PNRR-funded digital transformation and public-sector reform are expanding the need for people who can lead change, and employers increasingly separate certified change professionals from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Michael Page (Italy) 2026.

    How to Get Change Management F&P Certified in ItalyStep-by-Step Certification Process

    Embark on the road to Change Management certification exam success in Italy. The certification path is a structured two-exam track: complete the 5-day Invensis Learning training, sit the Foundation exam (50 MCQ / 40 min / 50% pass / closed book), then the Practitioner exam (4 case-study questions / 2.5 hours / 50% pass / objective testing). On passing both, you earn the Change Management Foundation and Practitioner credentials.

    Step 1: Eligibility Check

    Begin your Change Management journey by conducting an eligibility check. This step ensures you have the foundational knowledge to maximize the upcoming training.

    Step 2: Exam Preparation

    Dive into comprehensive study materials, practice exams, and expert-authored guides that equip you with the insights and skills needed for the Change Management certification.

    Step 3: Learn

    Enroll in our expert-led Change Management Courses Live Online and embark on a transformative learning experience. Equip yourself with the tools to confidently lead change initiatives and become a change agent within your organization.

    Step 4: Prepare for the Examinations

    Strengthen your readiness using practice questions, mock examinations, case-study exercises, revision plans, and guided learning activities. This stage serves as focused Change Management F&P exam prep training designed to improve confidence and examination performance

    Step 5: Take Exam

    Sit for the Change Management Foundation exam (50 MCQ, 40 min, 50% pass, closed book) and the Practitioner exam (4 case-study questions, 2.5 hours, 50% pass, objective testing). Your efforts culminate as you sit for the Change Management certification exams.

    Step 6: Exam Results

    Once you've completed the exam, it's time to eagerly await your results. Regardless of the outcome, take this moment to reflect on your journey and plan your next change-management engagement.

    Module 1: Individual Change

    • Understanding change models
    • A Behavioral Approach to Change
    • Cognitive and Psychodynamic Approach to Change
    • Perspectives about Humanistic Psychology

    Module 2: Team Change

    • Understanding the Nature of theme models
    • Identify leadership issues in Change
    • Learning how to improve team effectiveness. Also, how individuals affect team dynamics
    • Learn Tuckman's model of team change and the development changes teams go through

    Module 3: Organizational Change

    • Understanding the various organizational metaphors, like Flux and Transformation organizational metaphor
    • Learn the eight-step model for transforming your organization
    • Identify the three phases in transition management and distinguish between a planned and transitional change
    • Understand the process involved when managing Change

    Module 4: Leading Change

    • What is the leader's role in the key organizational metaphors
    • Learn the role of a leader in Change Management
    • Identify the leadership focus for the various phases of Change
    • Learn the Goleman leadership skills and practices

    Module 1: Individual Change

    • The defining features of models which describe how people learn:
    • The learning process and the learning dip; the Gestalt terms ‘foreground’ and ‘background’; the sequence of the learning process (conscious/unconscious incompetence to unconscious competence)
    • The stages and sequence of the ‘learning cycle’ (Kolb) and the related learning styles
    • The perspectives associated with the cognitive approach to change
    • Achieving results and setting goals; the ‘well-formed outcome’; the sequence which connects self-concept to results
    • Techniques for changing beliefs and performance
    • The perspectives associated with the psychodynamic approach to change
    • The sequences and terms used in theories using the idea of a ‘change curve’ (Kubler-Ross; Adams, Hayes and Hopson
    • The sequences and terms used in the Virginia Satir model and critical points in the change process (Satir; Weinberg)
    • The perspectives associated with the humanistic psychology approach to change
    • The levels and terms used in the hierarchy of needs (Maslow)
    • The three ‘crucial conditions’ to bring about growth and development with individuals within organizations and process of change (Rogers and the path to personal growth)
    • The Gestalt approach to individual and organizational change; the terms used and sequence of the Gestalt cycle (Perls; Nevis)
    • The individual personality ‘preferences’ identified by the MBTITM and the responses of four types of individuals to change (Myers and Briggs)
    • The factors that influence how to manage change in self and others
    • Propensity for change – five factors (Cameron and Green)
    • The stages and terms used in the transformative change model and factors causing resistance to change (Schein)
    • How managers and change agents can help others to change
    • The theories and models about the nature of teams
    • What is a group and when is it a team? (Various)
    • Why we need teams and the relationship between uncertainty and teamwork (Casey) 3. Types of organizational teams (Cameron and Green)
    • How to Improve Team Effectiveness. The five elements that contribute to the level of a team’s effectiveness or ineffectiveness (Glaser and Glaser)
    • Tuckman’s model of team change and the stages of development that teams go through
    • Leadership Issues in Team Change. The phases that groups go through and the challenges for leaders (Bion and Turquet) (see Appendix A, Note 1)
    • How individuals affect team dynamics
    • MBTI and Teams
    • Similarity and difference between individuals within teams (McCaulley) 3. Team types (Belbin)

    Module 2: Team Change

    • The elements of theories and models about how individuals affect team dynamics
    • How team members with different MBTI react to one another in teams and their attitudes to change
    • The advantages and disadvantages of similarity and difference between individuals within teams (McCaulley)
    • The contributions and allowable weaknesses of people playing different team roles (Belbin)
    • How team effectiveness can be improved during change using: Glaser and Glaser’s five elements (defined in 0202); Tuckman’s model of team change (defined in 0203); Bion and Turquet’s leadership issues (defined in 0204); the John Adair model; the team leader’s role and behaviors; facilitation; and action learning.
    • How different types of teams and different individuals within teams affect the way teams react to change (as identified in 0201 and 0205)

    Module 3: Organizational Change

    • The key beliefs and assumptions associated with the Machine organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Political Systems organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Organisms organizational metaphor (Morgan)
    • The key beliefs and assumptions associated with the Flux and Transformation organizational metaphor (Morgan)
    • The underlying principles behind understanding the driving forces and resisting forces in any situation if change is to happen:
    • Force Field Analysis, examining the driving and resisting forces (Lewin)
    • Three-step model of organizational change (Lewin)
    • The factors in the change formula (Beckhard and Harris)
    • The four phases of planned change that draws on the disciplines of project management (Bullock and Batten)
    • The Eight Step Model for transforming your organization (Kotter) (Note: Fig.3.3 on P127 is not examined)
    • The four components in the congruence model that draws on the socio-technical view of organizations and addresses the dynamics of what happens in an organization when we try to change it. (Nadler and Tushman)
    • The three phases in managing transition and the distinction between planned change and transition (Bridges)
    • The “principles of environmental systems” for how organizations operate and its relevance to sustaining and renewing organizational change (Senge et al)

    Module 4: Leading Change

    • The leader’s role linked to each of the four key organizational metaphors
    • The description of visionary leadership including
    • The characteristics of visionary leaders (Bennis)
    • What leaders really do (Kotter)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie)
    • Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The characteristics of other theories on leadership approaches
    • Transformational and transactional leadership (Bass; Bryman)
    • Story telling leadership (Gardner)
    • Adaptive leadership (Heifitz and Laurie) 4. Connective leadership (Lipman-Blumen) (Note: Leadership for the 21st century and Table 4.3 are not examined)
    • The leadership styles and skills (Goleman)
    • Leadership styles that get results
    • Emotional competencies for leaders
    • The different leadership focus for different phases of change:
    • Kotter’s recommended actions for the first four change steps in leading change
    • Learning how to persevere (Kanter)
    • Leading people through transition (Bridges) (Note: Inner and outer leadership, Table 4.6, P185-6 not examined at Foundation level)
    • The importance of self-knowledge and inner resources:
    • The role of self-knowledge (Bennis)
    • Characteristics of principle-centered leaders (Covey)
    • Covey’s seven habits (Note: Erikson, Table 4.8 is not examined)

    Course Curriculumof the Change Management Foundation and Practitioner Certification Training

    The Change Management F&P curriculum follows the official Change Management Body of Knowledge (CMBoK) and covers Individual, Team, Organizational, and Leading Change at both Foundation and Practitioner depth.

    Change Management Foundation Course Curriculum

    Change Management Practitioner Course Curriculum

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    Skills You Will Master in This Change Management CourseReady to Apply on Real Change

    What you will learn in this change management course spans all five syllabus areas, from individual and organisational change models to stakeholder engagement, change practice and professional conduct. By the end you can plan, lead and embed change in real organisational scenarios.

    Guide Individuals Through Change

    Learn how people respond to change and apply models such as ADKAR and Bridges' Transition Model to diagnose stalled change, manage resistance and build individual resilience.

    Lead Organisational Change

    Select and apply organisational models including Lewin's Three-Step Model, Kotter's 8-Step Model and the McKinsey 7-S Framework, and assess culture and readiness for change.

    Engage Stakeholders and Communicate Change

    Analyse stakeholders, design engagement and communication plans, and use influence techniques such as Cialdini's principles to move people from awareness to commitment.

    Plan and Deliver Change Practice

    Run change impact assessments, build change management plans, manage resistance, plan training and capability building, and embed change so it sticks after go-live.

    Apply Emotional Intelligence and Ethics

    Develop the change manager mindset using Goleman's emotional intelligence domains, coaching and facilitation skills, reflective practice and ethical change leadership.

    Pass Both the Foundation and Practitioner Exams

    Prepare with practice questions for the closed-book Foundation exam and scenario-based, open-book technique for the Practitioner exam, so you sit both with confidence.

    Who Should TakeChange Management F&P Certification Training in Italy?

    Change Leaders

    Change Project Managers

    Transformation Managers

    Business Change Managers

    Operational Line Managers

    Project Team Members

    HR Representatives

    Business Managers

    Project and Program Managers

    Who Can Take This Certification Training

    Change Management F&P Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Change Management Foundation & Practitioner learning journey.

    Change Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Change Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Change Management F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Change Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build change leadership capabilities, improve transformation outcomes, and support workforce development through structured learning initiatives. This format is ideal for Change Management F&P training for companies in Italy seeking to equip teams with practical change management skills.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Change Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Change Management F&P coaching for professionals seeking individualized support with certification preparation, stakeholder engagement strategies, and organizational change initiatives.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Change Management Live Virtual Training

    Change Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Change Management F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in ItalyTrusted by Professionals and Teams

    Invensis Learning delivers the structured Change Management Foundation & Practitioner Certification Course for professionals and organisations that want to lead the people side of change with confidence. Our programmes combine experienced change management trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and clear exam readiness. As an ISO 9001:2015 and ISO 27001:2022 certified training company, we hold our delivery and information security to international standards.

    • Experienced, change management-qualified trainers with real transformation exposure
    • Combined Foundation and Practitioner training delivered in one 40-hour programme
    • Flexible formats: live virtual, classroom and corporate group training
    • Syllabus-aligned courseware, case studies and mock exams for both levels
    • Guidance to help you prepare for both change management exams
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams across Italy
    • Trusted by professionals and organisations across multiple industries

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    Over 5000 five star reviews

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    Change Management Foundation and Practitioner Training Locations in ItalyInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Change Management Foundation and Practitioner Training Location in Italy

    The St. Regis Florence, Piazza Ognissanti, 1, 50123 Firenze FI, Italy

    Change Management Foundation and Practitioner Training Location in Italy

    Bulgari Hotel Milano, Via Privata Fratelli Gabba, 7B, 20121 Milano MI, Italy

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    Corporate Change Management Training in ItalyFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules based on team and business availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with real change management and transformation expertise
    • Sector-relevant examples for better workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Italy and global locations

    Leading Organisations

    Intesa SanpaoloEnelLeonardoTIMGeneraliPoste Italiane

    What Our Learners Say

    A Clear Method for Leading Change

    "The combined Foundation and Practitioner training finally gave me a structured method for the people side of change. The ADKAR and Kotter sessions and the open-book exam practice made a real difference when I sat both exams."

    Giulia Ferrari

    Change Consultant

    0/0

    From Delivery to Real Adoption

    "As a project manager, I always delivered on time but struggled with adoption. This course taught me stakeholder engagement and resistance management, and I now lead change work on our digital transformation programme with confidence."

    Marco Bianchi

    Project Manager

    0/0

    Practical and Well Structured

    "The trainers were practical and experienced, and the case studies mapped closely to what we face in the public sector. Passing both levels helped me step into a formal change role."

    Francesca Romano

    HR Business Partner

    0/0

    A Shared Language for Our Team

    "We enrolled our transformation office and the training gave the whole team a shared change vocabulary. Adoption on our recent rollout improved noticeably, and the flexible virtual delivery fitted our schedule."

    Alessandro Conti

    Head of Transformation, Financial Services

    0/0

    Tailored Corporate Training That Delivered

    "As an L&D lead, I needed a recognised framework to upskill our change and OD practitioners. The corporate delivery was tailored to our sector, and our people came away ready to apply the models on live programmes."

    Chiara Greco

    Learning and Development Lead, Energy Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. Change management is in strong demand across Italy as PNRR-funded digital transformation, public-sector reform and AI adoption reshape how organisations work. The combined Foundation and Practitioner credential proves you can lead the people side of change, opening change consultant, change manager and transformation lead roles.

    General

    Is the Change Management certification worth it in Italy?

    Yes. Change management is in strong demand across Italy as PNRR-funded digital transformation, public-sector reform and AI adoption reshape how organisations work. The combined Foundation and Practitioner credential proves you can lead the people side of change, opening change consultant, change manager and transformation lead roles.

    What is the Change Management Foundation and Practitioner certification?

    It is a two-level qualification covering the models, tools and practices needed to manage the people side of organisational change. Foundation validates your knowledge of change concepts, while Practitioner validates your ability to apply change approaches to real organisational scenarios.

    Who should take this change management course?

    It suits change managers, project and programme managers, HR business partners, OD practitioners, consultants and senior leaders who sponsor or deliver change. Foundation is open to all, so no prior change management experience is required to start.

    Which governing body is the change management qualification based on?

    The syllabus is aligned to the Change Management Body of Knowledge (CMBoK) maintained by the Change Management Institute and the current edition of the Change Management Practitioner Guide. It draws on established models such as ADKAR, Kotter's 8-Step Model, Lewin's model and Bridges' Transition Model.

    Is the change management credential recognised internationally?

    Yes. The Change Management qualification is recognised in over 150 countries and is well respected across Europe, including Italy, as well as the UK and Australia, particularly in markets where change management is an established professional discipline.

    Pricing

    How much does change management training cost in Italy?

    Fees vary by delivery format and schedule, and combined Foundation and Practitioner pricing is available on request. Your fee typically covers syllabus-aligned courseware, mock exams and learner support. Request a quote for current pricing and any group offers.

    What is included in the course fee?

    The training fee typically includes syllabus-aligned courseware for both levels, case studies, practice questions, mock exams, and learner support with guidance to prepare for both exams. Exam voucher inclusion is confirmed at the time of enrolment, so ask a learning advisor for details.

    Are the exam fees included in the training price?

    Exam voucher inclusion depends on the package you choose. Some options bundle the Foundation and Practitioner exam vouchers, while others are training only. Speak with a learning advisor to confirm what is included in your chosen plan.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for HR teams, PMOs and transformation offices. Contact us for a tailored quote for your team in Italy.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the Foundation exam?

    The Foundation exam has 50 multiple-choice questions to be completed in 40 minutes. It is closed book, single-answer format, and the pass mark is 50 percent, which is 25 out of 50 correct.

    What is the format of the Practitioner exam?

    The Practitioner exam is open book, using the Change Management Practitioner Guide. It has 5 scenario-based sections, each worth 16 marks for 80 marks in total, over 2.5 hours. The pass mark is 50 percent, which is 40 out of 80 marks.

    How many exams are there and in what order?

    There are two separate exams. You sit and pass the Foundation exam first, then the Practitioner exam. Foundation has no prerequisites, while Practitioner requires the Foundation certification, so the combined programme takes you through both in sequence.

    What does open book mean for the Practitioner exam?

    Open book means the Change Management Practitioner Guide is permitted during the exam. However, the scenario-based sections require analysis and judgment, so you cannot simply look up answers. Efficient guide navigation and solid method knowledge are both essential.

    What if I do not pass the first time?

    You can retake an exam, and our trainers provide guidance and practice questions to help you prepare for a first-attempt pass. Retake policies and any fees depend on your package, so confirm the details with a learning advisor before you book.

    Course Content

    What topics are covered in the change management syllabus?

    The syllabus covers five topic areas: change and the individual, change and the organisation, communication and stakeholder engagement, change practice, and personal and professional management. Foundation covers them at knowledge level and Practitioner at applied level.

    Do I need prior experience to take this course?

    No. Change Management Foundation has no formal prerequisites and is open to everyone, regardless of prior change experience. The training builds your knowledge from the ground up before moving to Practitioner-level application.

    Which change management models will I learn?

    You will learn widely used models including ADKAR, Bridges' Transition Model, Lewin's Three-Step Model, Kotter's 8-Step Model, the McKinsey 7-S Framework, Schein's culture model, Goleman's emotional intelligence domains and Cialdini's principles of influence.

    How long is the training and how is it delivered?

    The combined programme is a 40-hour course covering both levels, delivered as live virtual, classroom or corporate group training. The number of days varies with the daily schedule, so you can choose a format that fits your availability.

    What learning materials are provided?

    You receive syllabus-aligned courseware for both levels, industry-driven case studies, practice questions and mock exams for the Foundation and Practitioner formats, plus guidance on open-book exam technique.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose from upcoming live virtual, classroom or corporate batches. Once enrolled, you receive access to schedules, courseware and learning resources. Talk to a learning advisor to find the next available cohort.

    What training formats are available in Italy?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training across Italy, so you can pick the format that fits your schedule and learning preference.

    Are there any prerequisites to enrol?

    There are no prerequisites to enrol in the combined training. Foundation is open to all. To sit the Practitioner exam you must hold the Change Management Foundation certification, which the programme prepares you for first.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.