Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in AXELOS's globally recognised IT service management framework, and our ITIL 4 Foundation certification training in Riga gives you a clear, supported route to earning it. You learn how modern organisations create, deliver and continually improve tech-enabled services using the ITIL 4 Service Value System. The programme is built for professionals across Latvia's banks, global business service centres and IT firms, from service desk and support analysts to aspiring service managers. No prior experience is required, so it suits both newcomers to ITSM and experienced staff who want a formal credential. Delivered by accredited trainers in live online and classroom formats, the course covers the guiding principles, four dimensions, service value chain and core ITIL practices, then prepares you for the 40-question AXELOS exam. Start your ITIL journey with Invensis Learning and turn everyday IT support work into a recognised professional qualification.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in RigaDo You Qualify for the ITIL 4 Foundation Exam?

    How ITIL 4 Foundation Pays off at WorkBenefits for Individuals and Teams

    ITIL 4 Foundation Exam Format in RigaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Riga

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take You in RigaRoles, Demand and Pay in Latvia

    ITIL 4 is one of the most widely requested IT service management credentials across Riga's employers, from Swedbank and SEB to Accenture, Tietoevry and Cabot's service centre. As Latvia grows into a leading Nordic-Baltic hub for global business services and e-government, employers want staff who can run reliable, SLA-driven services. Demand spans service desk analyst, support specialist, ITSM analyst and service manager roles, and here is what the market is telling us right now.

    Why Riga's IT Teams Need ITIL Skills Now

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across Riga who keep services reliable and improving. Start your journey today.

    Your Riga Career Transformation

    From Service Desk Today to Service Leader Tomorrow

    Your ITIL Transformation in Riga

    Latvia's IT and business service market is expanding with digital transformation, Nordic nearshoring and e-government investment, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: ERI SalaryExpert, Algas.lv, Glassdoor (Latvia) 2026.

    How to Get ITIL 4 Founfdation Certified in RigaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Riga is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 4 Skills You Will BuildPractical Service Management You Can Apply

    By the end of this ITIL 4 Foundation course you can explain how modern service management works and apply core ITIL practices at work. The skills map to the AXELOS syllabus and to real service desk, support and operations roles in Riga.

    Service Management Core Concepts

    Explain what a service is, how value is co-created between providers and consumers, and key terms such as utility, warranty, outcomes, costs and risks that underpin every ITIL conversation.

    The ITIL 4 Service Value System

    Describe how the Service Value System, governance and the six service value chain activities work together to turn demand into valuable, well-managed services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to improve services and ways of working in real teams.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, the service desk and service level management at Foundation level.

    Continual Improvement and Metrics

    Use the continual improvement model along with SLAs, KPIs and critical success factors to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Riga?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in RigaAccredited, Practical and Learner-First

    Invensis Learning delivers structured, accredited ITIL 4 training for individual professionals and organisations across Riga and the Baltics. Our programmes combine experienced, certified instructors, courseware aligned to the AXELOS and PeopleCert syllabus, flexible delivery formats, and learner-focused support. As an ISO 9001:2015 and ISO 27001:2022 certified ITIL 4 Foundation training company in Riga, we give learners and employers confidence in both the quality and security of every engagement. Whether you are enrolling as an individual or planning team training, we provide a professional experience built around practical understanding, real application, and a confident path to the exam.

    • Accredited ITIL 4 training delivered by experienced, certified instructors
    • Live online and classroom formats to suit your schedule in Riga
    • Courseware aligned to the current AXELOS and PeopleCert syllabus
    • Practice questions and mock exams for a confident first exam attempt
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the course
    • Flexible corporate and group training for Latvian organisations
    • Trusted by professionals and teams across 100+ countries

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in RigaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Riga

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL 4 Foundation Training Location in Riga

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    ITIL Team Training in RigaBuild Service Excellence at Scale

    • Customised ITIL 4 training for service desk, support and operations teams
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Schedules aligned to your team's availability and shift patterns
    • Real-world examples drawn from banking, GBS and IT service contexts
    • Progress tracking, assessments and learner feedback for your group
    • Volume-based pricing and dedicated coordination for corporate programmes
    • Scalable delivery for teams across Riga, the Baltics and globally

    Leading Organisations

    AccentureTietoevrySwedbankSEBCabotCitadele

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 4 Foundation course finally connected the work I do on the service desk to a proper framework. The trainer explained the Service Value System clearly, and the mock exams meant I passed the AXELOS exam on my first attempt."

    Janis Berzins

    IT Support Specialist

    0/0

    Beginner-Friendly and Practical

    "I came in with no formal ITSM background and the course was genuinely beginner-friendly. The guiding principles and incident and problem practices are things I now use every day at work in Riga."

    Liga Kalnina

    Service Desk Analyst

    0/0

    Helped Me Change Roles

    "Earning ITIL 4 Foundation helped me move from a support role into service coordination. The course materials and practice questions were well structured and easy to revise from around a full-time job."

    Martins Ozolins

    IT Operations Coordinator

    0/0

    A Shared Language for Our Team

    "We trained our whole support team with Invensis Learning. Within a few weeks everyone was using the same ITIL vocabulary for incidents and changes, and our SLA reporting became far more consistent across shifts."

    Inese Polis

    IT Service Delivery Manager

    Banking Sector

    0/0

    Standardised Our Service Practices

    "As a multi-client service centre, consistency is everything for us. The corporate ITIL 4 training gave our analysts a standardised approach to service management that our Nordic clients immediately noticed in our reviews."

    Andris Liepins

    Head of IT Operations

    Global Business Services Centre

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in AXELOS's ITIL 4 IT service management framework. It introduces how modern organisations create, deliver and continually improve services through the ITIL 4 Service Value System, guiding principles and core practices.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in AXELOS's ITIL 4 IT service management framework. It introduces how modern organisations create, deliver and continually improve services through the ITIL 4 Service Value System, guiding principles and core practices.

    Who should take ITIL 4 Foundation training in Riga?

    The course suits service desk staff, IT support and operations professionals, and anyone moving into IT service roles across Latvia's banks, GBS centres and IT firms. It also helps business professionals who work alongside IT teams. No prior experience is needed.

    Is ITIL 4 Foundation worth it in Latvia?

    Yes. ITIL is one of the most requested service management credentials among Riga employers, and certified service professionals progress into ITSM analyst, service delivery and service manager roles that pay well above entry support bands in Latvia. Talk to a learning advisor to plan your path.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an accessible entry point for both newcomers to IT service management and experienced staff who want a recognised credential.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Riga?

    Training fees vary by format and whether the AXELOS exam voucher is bundled, so pricing is available on request. The fee covers accredited courseware, instructor-led sessions and exam preparation. Request a quote for current pricing in your preferred format.

    What is included in the course fee?

    The fee typically includes accredited ITIL 4 courseware, live instructor-led training, practice questions, mock exams and learner support. Exam vouchers can be bundled or purchased separately. Ask a learning advisor what is included in each package.

    Is the AXELOS exam fee included in the price?

    The ITIL 4 Foundation exam is delivered by PeopleCert and priced separately by region and channel. Some packages bundle the exam voucher with training, while others keep it separate. Confirm the exact exam fee and what your package includes before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support teams and whole IT departments. Contact us for a tailored quote for your team in Riga.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that best suits you or your organisation.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book and has 40 multiple-choice questions to be answered in 60 minutes. It tests your knowledge and comprehension of ITIL 4 concepts, the Service Value System and core practices.

    What is the passing score for the ITIL 4 exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. The training and mock exams are designed to help you build broad mastery across the syllabus for a confident attempt.

    How and where do I sit the exam?

    You can take the ITIL 4 Foundation exam through PeopleCert OnVUE online proctoring, available 24/7 from home or office, or at an authorised PeopleCert test centre. Both options are available to candidates in Latvia.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam by booking a new attempt through PeopleCert; a re-examination fee applies. Our trainers help you target weak areas with extra practice so you are ready for your next attempt. Ask about retake support when you enrol.

    Which syllabus is the ITIL 4 exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering ITIL 4 concepts, the four dimensions, the Service Value System, the seven guiding principles, the service value chain and core management practices.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, SLAs and key metrics, all aligned to the AXELOS syllabus.

    Can a complete beginner take this course?

    Yes. ITIL 4 Foundation assumes no prior ITSM knowledge and starts from first principles. Trainers use real service desk and operations examples and provide hands-on practice, so beginners can follow along and apply the concepts with confidence.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the AXELOS exam style, helping you identify weak areas and build readiness before your attempt.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so you learn the up-to-date concepts, practices and terminology that the exam tests.

    What materials and support are provided?

    You receive accredited ITIL 4 courseware, reference materials, practice questions, mock exams and quizzes, plus learner support before, during and after the course. Session recordings or notes may be available depending on the format you choose.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Riga?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer ITIL 4 training online (live virtual) and in the classroom, along with self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    When can I start and are there upcoming batches?

    We run regular live online and classroom batches, so you can usually start within a short time of enrolling. View upcoming schedules on the website or ask an advisor about the next available cohort for Riga and Latvia time zones.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment before your batch begins.