Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Riga gives you a structured route to earning it. The credential introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments. This training suits IT professionals, service desk analysts, digital product managers and business professionals across Riga's global business services, banking and technology employers. With no formal prerequisites, it is an accessible first step whether you are new to ITIL or updating your knowledge from ITIL 4. Version 5.0 is the fifth iteration of the ITIL framework, with a sharper focus on digital products, value co-creation and value stream management. Earn a globally recognised credential with Invensis Learning and start your ITIL 5 journey with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RigaDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 Foundation TrainingSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in RigaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Riga

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in RigaRoles, Demand and Recognition

    ITIL 5 Foundation is a strong entry credential for IT service management careers across Riga, where global business services centres, banks, telecoms and technology firms run large digital service operations. As employers modernise IT and move on from ITIL 4, demand is rising for professionals who understand the current framework. Roles range from service desk analyst and IT support specialist to service delivery manager and IT manager, and here is what the local market is showing.

    Industry Challenges Driving ITIL 5 Demand in Latvia

    ITIL 5 Foundation is more than a certificate. It is a practical, current framework that Riga's employers value. Start building modern IT service management skills today.

    Your Riga Career Transformation

    Where You Stand Today

    The ITIL 5 Difference

    Latvia's IT and business services market is expanding, and employers increasingly separate professionals who hold a current ITSM credential from those who do not. Here is which side of that line you want to be on.

    Sources: Algas.lv, ERI SalaryExpert (Latvia) 2026; Invest in Latvia (GBS and ICT sector) 2026.

    How to Get ITIL V5 Founfdation Certified in Riga Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Riga is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractices for Modern IT Service Teams

    This ITIL 5 Foundation course covers all nine syllabus areas, from digital product and service management concepts to value stream mapping and management. By the end you can explain the ITIL Value System, apply the seven guiding principles, and describe the product and service lifecycle with confidence.

    Digital Product and Service Management

    Understand what defines digital products and services, how value is created, and how they are managed across their lifecycle in modern IT environments.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability.

    The Four Dimensions

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and optimise and automate to make better everyday decisions.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they create value.

    ITIL Management Practices

    Understand the role of ITIL practices and official practice guides in enabling consistent, effective ways of working across teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to improve flow, visibility and outcomes across services.

    Who Should TakeITIL V5 Foundation Certification Training in Riga?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 in RigaAccredited, Flexible and Learner-First

    Invensis Learning, a trusted ITIL Version 5 Foundation training company, delivers accredited ITIL 5 Foundation training for individuals and organisations in Riga and across Latvia. As a PeopleCert Accredited Training Organisation, we combine qualified trainers, ITIL 5 aligned courseware and flexible delivery to help you pass the exam and apply the framework at work. Whether you enrol as an individual or arrange training for your team, you get a practical, learner-focused experience backed by ISO-certified quality and information security standards.

    • PeopleCert Accredited Training Organisation delivering ITIL 5 Foundation courseware
    • Experienced, accredited trainers with real ITSM and industry experience
    • Flexible formats: online (live virtual), classroom and corporate group training
    • ITIL 5 aligned courseware, industry case studies and practice questions
    • Exam voucher and first-attempt guidance included in accredited packages
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across 100+ countries

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    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

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    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RigaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Riga

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL Version 5 Foundation Training Location in Riga

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate ITIL 5 Foundation Training in RigaFor Your Teams

    • Upskill whole IT and service teams on the current ITIL 5 framework
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual or hybrid delivery for Riga and Baltic teams
    • Accredited trainers with ITSM and shared services experience
    • Role-based examples relevant to GBS, banking and technology
    • Dedicated coordination and support for group programmes
    • Consistent ITSM practice and reporting across business units

    Leading Employers in Riga

    SEBSwedbankAccentureCognizantCircle KTet

    What Our Learners Say

    A Confident Entry into ITSM

    "The trainer explained the ITIL Value System and guiding principles in a way that finally clicked. The mock questions matched the real exam style, and I passed ITIL 5 Foundation on my first attempt."

    Kristaps Ozols

    IT Support Specialist

    0/0

    Practical and up to Date

    "I came from an ITIL 4 background and wanted the current edition. The course made the differences clear, especially the product and service lifecycle and value stream mapping. Very practical sessions throughout."

    Laura Berzina

    Service Desk Analyst

    0/0

    A Great Starting Point

    "As someone new to IT service management, the no-prerequisites approach was reassuring. The examples were relevant to shared services work, and the support team answered every question quickly."

    Andris Kalnins

    IT Operations Analyst

    0/0

    Consistent Practice Across Our Team

    "We trained our service desk on ITIL 5 Foundation to standardise how we handle incidents and changes. The group sessions were tailored to our banking context, and the improvement in consistency was clear."

    Ilze Liepa

    IT Service Manager, Banking Sector

    0/0

    A Strong Partner for Team Upskilling

    "Invensis Learning delivered live virtual ITIL 5 training for our shared services centre. Scheduling was flexible around shifts, and the trainers understood our GBS environment. We will train the next cohort with them."

    Janis Vitols

    Head of Service Delivery, Shared Services Centre

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    General

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, building on the concepts in ITIL 4.

    Is ITIL 5 Foundation worth it for professionals in Riga?

    Yes. Riga's global business services, banking and technology employers run large digital service operations and value current ITSM knowledge. ITIL 5 Foundation is a recognised, transferable credential that supports roles from service desk analyst to IT service manager. Talk to a learning advisor about your goals.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some concepts, but ITIL 4 is not required.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD points within the certification cycle. Verify current renewal options at peoplecert.org.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT professionals, service desk and operations staff, digital product managers, and business professionals working with digital service teams. It is also a strong first step for anyone planning to pursue higher ITIL 5 qualifications.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, trainer-led sessions, an exam voucher in accredited packages, and first-attempt guidance. Request a quote for a full breakdown for your chosen format.

    How much does ITIL 5 Foundation training cost in Riga?

    Training fees vary by format and provider and are available on request. Online (live virtual), classroom and corporate options are priced differently. Contact a learning advisor for current pricing in your preferred delivery mode.

    Is the exam fee included in the training price?

    In accredited packages the PeopleCert exam voucher is usually included, but this varies by package. Confirm whether the exam voucher is bundled when you enrol, and verify current exam pricing at peoplecert.org.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and shared services teams. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and can be taken online proctored or at a test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice format delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Aim for broad understanding across all nine syllabus topic areas rather than any single topic.

    Where can I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctoring, which is available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of a training and exam package.

    Are there prerequisites to take the exam?

    No. There are no formal prerequisites for the ITIL 5 Foundation exam. It is open to all candidates regardless of background or prior ITIL certification.

    What topics does the exam cover?

    The exam covers nine areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn all nine syllabus areas, including digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Is the course suitable for beginners?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, so beginners are welcome. Trainers explain concepts from the ground up and use practical examples to build understanding.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams. These resources reinforce each topic and prepare you for the exam format.

    Is the courseware aligned to the latest ITIL edition?

    Yes. The courseware is aligned to the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), which is the current edition of the framework.

    How is the training delivered and how long is it?

    The programme runs as a 16-hour course, typically over two full days or four half-days. It is delivered through online (live virtual), classroom or corporate group formats to suit your schedule.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. Choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for live virtual and classroom formats, and self-paced options let you begin right away. See upcoming schedules or ask an advisor for the next available Riga-friendly batch.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch starts.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.