Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge and Who Is It For?Your Upgrade Path to ITIL 5

    The ITIL (Version 5) Foundation Bridge is the official transition qualification that updates your ITIL 4 Foundation knowledge and credential to ITIL 5, the latest version of the world's most widely adopted IT service management framework, governed by AXELOS and examined by PeopleCert. Delivered by Invensis Learning, ITIL 5 Foundation Bridge certification training in Riga focuses only on what is new and changed in ITIL 5, so you reach the updated credential without repeating ITIL 4 content you already know. The one-day programme is built for practising ITSM professionals who hold ITIL 4 Foundation and want to stay current as Riga's service centres, banks and software firms move to the latest framework. You explore the product and service lifecycle, digital and AI-enabled service management, the enhanced value system and updated ITIL 5 language, then sit the short bridge exam. The bridge exam has 20 questions in 30 minutes, is closed book with a 65% pass mark, and is taken online proctored or at a test centre. Pass it and you hold the ITIL 5 Foundation credential, valid for three years. Make your move to ITIL 5 with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge and Who Is It For?Your Upgrade Path to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riga, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in RigaDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    BenefitsOf Upgrading to the ITIL 5 Credential

    ITIL V5 Foundation Exam Format in RigaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Riga

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your Career in RigaWhy an ITIL Upgrade Pays Off

    Current ITIL skills are a strong career marker across Riga, where global service centres, Baltic banks, software firms and outsourcing providers run service operations to international standards. As employers modernise IT service delivery and the ICT talent shortage continues, professionals who hold the latest ITIL credential stand out for roles from service desk lead to IT service manager, service delivery manager and head of IT, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Riga

    ITIL 5 is more than an update. It is how Riga's service teams stay current, credible and ready for AI-enabled delivery. Join professionals upgrading their skills and credential. Start your journey today.

    Your Riga ITSM Career Transformation

    Before and After Your ITIL 5 Upgrade

    Your Riga Career Shift

    Riga's IT service market is modernising as global service centres, banks and software firms adopt the latest framework and AI-enabled delivery. Employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

    Sources: Algas.lv, Glassdoor, ERI SalaryExpert (Latvia) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in RigaStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Riga is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Latvia is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Gain in This Bridge CourseWhat ITIL 5 Adds to Your Toolkit

    The ITIL 5 Bridge builds on your ITIL 4 Foundation knowledge and focuses only on what is new and changed. By the end, you can apply the latest ITIL 5 concepts at work and are ready to sit the bridge exam.

    Key Enhancements in ITIL 5

    What you will learn in ITIL 5 Foundation Bridge starts here: the new and refined concepts, terminology and structural updates that ITIL 5 introduces over ITIL 4, and why they matter for practising service professionals.

    Digital and AI-Enabled Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, and how rising complexity across cloud, multi-supplier and platform delivery shapes the management of digital products and services.

    The Product and Service Lifecycle

    Apply the ITIL 5 product and service lifecycle, from discovery and design through build, operation, delivery and support, as the core way to structure digital service management.

    Updated ITIL 5 Language and Concepts

    Use the updated ITIL 5 terminology and core concept changes to communicate clearly and consistently with teams, partners, suppliers and business stakeholders at different stages of adoption.

    Enhanced Value Co-Creation

    Work with ITIL 5's enhanced value creation approach across the full stakeholder ecosystem, linking strategy to delivery and tracking measurable, outcome-focused results.

    Applying ITIL 5 at Work

    Integrate ITIL 5 enhancements into your existing ITIL 4 practice to improve collaboration, performance and results, and prepare for the short bridge exam.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Riga?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 530

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for ITIL 5 Bridge Training in RigaAccredited, Flexible, Learner-First

    As a trusted ITIL 5 Foundation Bridge training company, Invensis Learning delivers structured ITIL 5 Bridge training for professionals and teams in Riga who want to update their service management skills and credential to the latest framework. Our programmes combine experienced, accredited trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your service team, you get a professional experience built around practical understanding, real-world application and a clear path to the ITIL 5 Foundation credential.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world delivery experience
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Focused one-day bridge design that respects your time
    • Structured courseware and practice resources for the bridge exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

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    Accredited Trainers Globally

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in RigaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Riga

    Radisson Blu - Hotel Latvija, 55, Elizabetes iela, Centra district, Centrs, Centra area, Riga, LV-1010, Latvia

    ITIL V5 Foundation Bridge Training Location in Riga

    Grand Palace Hotel, 12, Pils iela, Old Riga, Latgale neighborhood, Riga, LV-1050, Latvia

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    Corporate ITIL 5 Bridge Training in RigaUpskill Your Whole Service Team

    • Transition entire ITIL 4 certified teams to ITIL 5 efficiently
    • Customised schedules that fit team and shift availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced, accredited trainers with ITSM industry expertise
    • Role-based and sector-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Riga and global locations

    Trusted by Teams Across Riga

    TietoevryAccentureSEBSwedbankCitadeleCircle K Business Centre

    What Our Learners Say

    An Efficient Move up to ITIL 5

    "The bridge course was exactly what I needed to move from ITIL 4 to ITIL 5 without sitting a full Foundation exam again. The trainer focused on what actually changed, and I passed the bridge exam the same week."

    Edgars Berzins

    IT Service Manager

    0/0

    Practical and Easy to Apply

    "Clear explanations of the product and service lifecycle and the new value system. As a service desk lead, I could see straight away how to apply the updated concepts in our centre."

    Laura Ozolina

    Service Desk Team Lead

    0/0

    Focused and Current

    "A focused one-day programme that respected my time. The digital and AI-enabled service management section was the most useful update for my consulting work."

    Janis Kalnins

    ITSM Consultant

    0/0

    Team Transition Done in Days

    "We moved our whole operations team to ITIL 5 with one training day each. The shared language and consistent approach across the team made the rollout smooth and quick."

    Inese Liepa

    Head of IT Operations, Shared Service Centre

    0/0

    Reliable Corporate Training Partner

    "Invensis Learning organised corporate bridge training for our service delivery group with flexible scheduling. Trainers were accredited and the courseware mapped neatly to the updated framework."

    Martins Vitols

    L&D Manager, Banking Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is the official transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest version of the IT service management framework governed by AXELOS and examined by PeopleCert. Pass it and you hold the ITIL 5 Foundation credential.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is the official transition qualification that updates ITIL 4 Foundation holders to ITIL 5, the latest version of the IT service management framework governed by AXELOS and examined by PeopleCert. Pass it and you hold the ITIL 5 Foundation credential.

    Who should take the ITIL 5 Bridge course in Riga?

    It is designed for practising ITSM professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. This includes service desk leads, incident and change practitioners, service managers, consultants and team leads across Riga's service centres, banks and software firms.

    Do I need ITIL 4 Foundation before the bridge?

    Yes. ITIL 4 Foundation is the prerequisite for the bridge. If you do not already hold it, you should take the full ITIL 5 Foundation course instead, which assumes no prior ITIL knowledge.

    Is the ITIL 5 credential recognised in Riga?

    Yes. ITIL is a globally recognised framework, and the ITIL 5 Foundation credential is valued by employers across Latvia and worldwide, including global service centres, banks, fintechs, software firms and outsourcing providers in Riga.

    How long is the ITIL 5 Foundation credential valid?

    The credential is valid for three years. To keep it current, you renew by earning 60 CPD points within the three-year cycle or by passing a higher ITIL 5 qualification. Confirm current renewal details with PeopleCert.

    Pricing

    How much does the ITIL 5 Bridge training cost in Riga?

    Training is usually offered as a combined one-day course and exam package, and the price varies by format and schedule. Pricing for Riga is available on request. Speak with a learning advisor or request a quote for current options.

    What is included in the course fee?

    The fee typically includes accredited courseware, trainer-led sessions, practice resources for the bridge exam, learner support and a course completion certificate. Whether the exam voucher is bundled depends on the package, so confirm when you enrol.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some options bundle the PeopleCert exam voucher with training, while others price it separately. Ask your advisor which package includes the exam, or request a quote for a bundled price.

    Do you offer group or corporate pricing?

    Yes. We offer corporate bridge training with customised schedules and volume-based pricing for service teams, operations groups and shared-service centres. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The bridge exam is closed book with multiple-choice, single-answer questions. It covers only what is new and changed in ITIL 5 relative to ITIL 4, across five topic areas, and is delivered by PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 20 questions and a duration of 30 minutes. The pass mark is 65%, which is 13 correct answers out of 20.

    How and where do I take the exam?

    You can sit the exam online proctored through the PeopleCert system, available around the clock, or at an authorised test centre. Many learners in Riga choose the online proctored option for convenience.

    What if I do not pass on the first attempt?

    You can resit the exam. Our training includes practice resources and trainer guidance to help you prepare thoroughly the first time. Confirm the current resit policy and any fee with PeopleCert before rebooking.

    Which framework version is the exam based on?

    The exam is based on the ITIL Foundation Bridge Version 5 syllabus from AXELOS and PeopleCert. It tests only the new and updated ITIL 5 content, since your existing ITIL 4 knowledge is assumed.

    Course Content

    What topics does the ITIL 5 Bridge cover?

    The course covers the key enhancements in ITIL 5, digital and AI-enabled service management, the product and service lifecycle, updated language and core concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    Will the course repeat ITIL 4 content I already know?

    No. The bridge focuses only on what is new, changed and updated in ITIL 5. Your existing ITIL 4 Foundation knowledge is assumed, which is why the programme fits into a single day.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL Foundation Bridge Version 5 syllabus, plus practice questions and trainer-led guidance to prepare you for the short bridge exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL Foundation Bridge Version 5 syllabus published by AXELOS and PeopleCert, so you learn the most up-to-date concepts and terminology.

    Will I get a certificate after the training?

    Yes. After completing the training you receive a course completion certificate. Passing the PeopleCert bridge exam then awards the ITIL 5 Foundation credential and digital badge.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Contact a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule in Riga.

    How soon can I start?

    New batches run regularly in live online and classroom formats. View the upcoming schedules or talk to an advisor to find the next available bridge session that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.