Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why It MattersYour Entry Point to Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, the world's most widely adopted framework for IT service management. It introduces the ITIL 4 Service Value System and gives you a shared language for creating, delivering and continually improving tech-enabled services. The credential suits IT and business professionals across Utrecht, from service desk staff and analysts to managers moving into service ownership. With the city's banks, SaaS firms and public bodies investing heavily in digital services, ITIL fluency has become a baseline expectation rather than a nice-to-have. Delivered in live online and classroom formats by accredited trainers, the programme covers the syllabus, the seven guiding principles and the 34 management practices, then prepares you for the 60-minute PeopleCert exam. Start your ITIL journey with Invensis Learning and turn service-management theory into everyday workplace capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Utrecht, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why It MattersYour Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Utrecht, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in UtrechtDo You Qualify for the ITIL 4 Foundation Exam?

    The Payoff of Becoming ITIL CertifiedSkills, Recognition and Career Growth

    ITIL 4 Foundation Exam Format in UtrechtWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Utrecht

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Takes You in UtrechtRoles, Demand and Earning Power

    ITIL 4 Foundation has become a baseline marker of service-management capability across Utrecht, valued by banks, SaaS firms, consultancies and public bodies that run large, always-on IT services. As the region's ICT vacancies grow and digital transformation accelerates, certified professionals move faster from support roles into incident, change and service-delivery management. Here is what the local market is telling us right now.

    Market Forces Driving ITIL Demand in Utrecht

    ITIL 4 Foundation is more than a credential. It is a career accelerator for service professionals in Utrecht. Join those who turn modern tooling into reliable, valued services. Start your journey today.

    Your Utrecht Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Utrecht's IT and service market is expanding with digital transformation in finance, SaaS and the public sector, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Netherlands) 2026.

    How to Get ITIL 4 Founfdation Certified in UtrechtStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Utrecht is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This ProgrammeCore ITIL 4 Capabilities for the Workplace

    The ITIL 4 Foundation programme helps learners build service-management knowledge and practical understanding mapped to the official syllabus. By the end, you can describe the Service Value System and apply the guiding principles and key practices at work.

    Service Management Fundamentals

    Skills covered in ITIL 4 Foundation start with the core concepts: what a service is, how value is co-created between providers and consumers, and how utility and warranty shape useful, reliable services.

    Navigating the Service Value System

    Understand how the Service Value System, Service Value Chain and governance connect, and how the six value-chain activities turn demand and opportunity into valuable products and services.

    Applying the Guiding Principles

    Use the seven ITIL guiding principles, such as focus on value, start where you are, and keep it simple and practical, to adopt and adapt service management to your own organisation.

    Balancing the Four Dimensions

    Weigh organisations and people, information and technology, partners and suppliers, and value streams and processes so services stay balanced across every dimension of delivery.

    Running Key ITIL Practices

    Apply core management practices including incident management, problem management, change enablement, service desk, service request and service level management in everyday work.

    Driving Continual Improvement

    Use the continual improvement model, SLAs, metrics and KPIs to measure service quality and build an improvement mindset that keeps services aligned to changing business needs.

    Who Should TakeITIL 4 Foundation Certification Training in Utrecht?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in UtrechtAccredited Training You Can Trust

    As a trusted ITIL 4 Foundation training company in Utrecht, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build service-management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Utrecht, we provide a professional learning experience built around practical understanding, real-world application and a clear path to certification.

    • Accredited training partner for AXELOS and PeopleCert ITIL qualifications
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online, classroom and corporate group training
    • Structured, AXELOS-aligned courseware built for a first-time pass
    • Practice questions, mock exams and exam-day guidance included
    • Dedicated learner support before, during and after training
    • Customised schedules for teams across Utrecht and the Randstad
    • ISO 9001 and ISO 27001 certified training and information security

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in UtrechtInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Utrecht

    Grand Hotel Karel V, 1, Geertebolwerk, Springweg E.o., Geertebuurt, Binnenstad Woongebied, Binnenstad, Utrecht, Nederland, 3511 XA, Nederland

    ITIL 4 Foundation Training Location in Utrecht

    Inntel Hotels Utrecht Centre, 24, Smakkelaarshoek, Hoog Catharijne, Ns, Jaarbeurs, Binnenstad City- En Winkelgebied, Binnenstad, Utrecht, Nederland, 3511 EC, Nederland

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    Corporate ITIL 4 Training in UtrechtBuilt Around Your Goals

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Utrecht and global locations

    Leading Organisations

    RabobankBol.ComASR NederlandDe VolksbankCapgeminiKPN

    What Our Learners Say

    Passed First Time with Confidence

    "The ITIL 4 Foundation course finally connected the tools we use every day to a clear framework. The trainer used real service-desk examples, and the mock exams meant I walked into the PeopleCert exam calm and passed first time."

    Sven de Vries

    Service Desk Analyst

    0/0

    Practical and Career-Relevant

    "Moving from support into an incident management role, I needed the vocabulary employers expect. The guiding principles and practices sessions were practical and easy to apply back at work in Utrecht."

    Anouk Jansen

    Incident Coordinator

    0/0

    Flexible and Well Structured

    "Clear, well-paced live online training that fit around my job. The Service Value System made a lot more sense after the case discussions, and the courseware was a useful reference afterwards."

    Daan Bakker

    IT Support Specialist

    0/0

    A Shared Language Across the Team

    "We trained a full service desk through Invensis Learning. The team now shares one language for incidents, changes and service levels, and our SLA performance has noticeably improved."

    Marloes Hendriks

    IT Operations Manager, Financial Services

    0/0

    Reliable Corporate Delivery

    "As an L&D lead I needed consistent, accredited training for staff across two locations. The corporate delivery was flexible, the trainers were credible, and onboarding new joiners into our ITSM model is now far smoother."

    Joost van Leeuwen

    Learning and Development Lead, SaaS Sector

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential and a baseline expectation in many Utrecht IT job ads, especially in banking, SaaS and the public sector. It helps you move from support roles into incident, change and service-delivery work, where salaries are higher.

    General

    Is ITIL 4 Foundation worth it for IT professionals in Utrecht?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential and a baseline expectation in many Utrecht IT job ads, especially in banking, SaaS and the public sector. It helps you move from support roles into incident, change and service-delivery work, where salaries are higher.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, introducing the Service Value System and modern IT service management. It is designed for IT and business professionals at any stage, from service desk staff to managers, with no prior experience required.

    Why choose Invensis Learning for ITIL training in Utrecht?

    Invensis Learning is an accredited training partner for AXELOS and PeopleCert, offering aligned courseware, certified trainers, flexible online and classroom formats, and dedicated exam support. We help learners and teams in Utrecht move from training to certified with a clear path.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Prior ITIL or ITSM knowledge is helpful but not required, which makes it an ideal entry point for professionals new to service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, exam-day guidance and learner support. Bundles can include the PeopleCert exam voucher. Speak with a learning advisor for a quote tailored to your format.

    How much does ITIL 4 Foundation training cost in Utrecht?

    Pricing varies by format (live online, classroom or corporate) and whether the exam voucher is included. Fees are quoted in euros and are available on request. Contact us for current pricing and upcoming batches.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Some options bundle the PeopleCert exam voucher with the training, while others price it separately. PeopleCert exam pricing varies by region, so confirm what your chosen package includes before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments in Utrecht. Ask about group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination delivered by PeopleCert. It can be taken online with 24/7 proctoring or at an authorised test centre, based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 26 correct answers, a score of 65%, to pass.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65%, which means answering 26 of the 40 questions correctly. The exam is closed book, so focus on understanding the key concepts across the full syllabus.

    What if I do not pass the exam on the first attempt?

    You can resit the PeopleCert exam by booking a new attempt. Our training includes mock exams, practice questions and exam-day guidance to help you prepare thoroughly and pass with confidence the first time.

    How do I book and take the ITIL 4 Foundation exam?

    You schedule the exam through the PeopleCert portal, choosing online proctored delivery or an authorised test centre. Our team can guide you through booking so you sit the exam when you feel ready.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, SLAs, and metrics and KPIs, all aligned to the official AXELOS syllabus.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is an entry-level certification with no prerequisites, designed to be accessible to both IT and business professionals. The training builds concepts from the ground up with practical examples.

    Which ITIL practices will I learn about?

    At Foundation level you study key practices such as incident management, problem management, change enablement, service desk, service request management and service level management, set within the wider context of all 34 ITIL management practices.

    Is the courseware aligned with the latest ITIL syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official AXELOS ITIL 4 Foundation syllabus delivered by PeopleCert, so you study the most up-to-date concepts and terminology.

    What learning materials and practice resources are provided?

    You receive AXELOS-aligned courseware, practice questions, full mock exams and revision aids. These help you identify weak areas and build readiness for the 40-question PeopleCert exam.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Utrecht?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule and learning style in Utrecht.

    How soon can I start and when are the next batches?

    We run regular weekday and weekend batches in online and classroom formats. See upcoming schedules on the website or ask a learning advisor for the next available start date that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.