Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your First Step into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and an introduction to modern IT service management. It gives IT and business professionals a shared language for creating, delivering and continually improving tech-enabled products and services through the ITIL 4 Service Value System. Governed by AXELOS and awarded by PeopleCert, ITIL 4 Foundation is recognised worldwide and especially valued across Eindhoven's Brainport ecosystem, where high-tech, semiconductor, health-technology and managed-service employers run complex digital services that depend on strong service management. The credential needs no prior experience, making it a practical first step for service desk staff, IT analysts, support engineers and career changers. By the end of the programme you can explain the guiding principles, the four dimensions and the core practices that underpin reliable services, and you are ready to sit the ITIL 4 Foundation exam. Start your service management journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your First Step into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Eindhoven, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in EindhovenDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationBenefits for Your Career and Your Team

    ITIL 4 Foundation Exam Format in EindhovenWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Eindhoven

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in EindhovenRoles, Demand and Pay

    ITIL 4 Foundation has become a trusted entry marker for service management roles across Eindhoven, valued by the high-tech, semiconductor, health-technology and managed-service employers that anchor the Brainport region. As these organisations scale cloud and digital services and integrate Agile and DevOps with ITSM, professionals who understand the Service Value System are increasingly sought after. Demand spans the ladder, from service desk analyst to IT service manager, and here is what the local market is telling us right now.

    Why ITSM Talent Is in High Demand in Eindhoven

    ITIL 4 Foundation is more than a certificate. It is a practical first step into modern service management. Join the professionals helping Eindhoven employers deliver reliable digital services. Start your journey today.

    Your Eindhoven Career Transformation

    From Where You Are to Where You Could Be

    Your ITIL 4 Foundation Transformation

    Eindhoven's high-tech and digital services market is expanding, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (Netherlands) 2026.

    How to Get ITIL 4 Founfdation Certified in EindhovenStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Eindhoven is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will BuildSkills That Apply from Day One

    ITIL 4 Foundation training gives you the practical skills covered in the ITIL 4 syllabus, from the Service Value System to the core practices that keep services running. By the end, you can explain how modern service management creates value and apply the concepts at work.

    Service Management Fundamentals

    Understand what defines a service, how value is co-created between providers and consumers, and the meaning of utility and warranty. This is the language you will use to discuss services with any team.

    The ITIL 4 Service Value System

    Explain how guiding principles, governance, the service value chain, practices and continual improvement work together to turn demand and opportunity into value across the organisation.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adapt service management to your own context and improve real services.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services are designed and delivered holistically.

    Core ITIL Management Practices

    Work confidently with key practices including incident management, problem management, change enablement, the service desk and service level management to support users and services.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements and key performance indicators to measure service quality and keep improving outcomes over time.

    Who Should TakeITIL 4 Foundation Certification Training in Eindhoven?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL 4 Foundation Certification Training in Eindhoven?

    As a trusted ITIL 4 Foundation training company in Eindhoven, Invensis Learning delivers structured ITIL 4 Foundation training for individuals and organisations building modern service management capability. Our programmes combine accredited, AXELOS-aligned courseware, experienced trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and a clear path to the exam.

    • Accredited training delivery aligned to AXELOS and PeopleCert standards
    • Experienced trainers with real IT service management practice
    • Flexible formats for individuals, teams and corporate groups
    • Structured, AXELOS-aligned courseware built for clear learning
    • Guidance on the ITIL 4 Foundation exam and booking process
    • Live online and classroom options that fit Eindhoven schedules
    • Practice questions, exercises and assessments to build readiness
    • Dedicated learner support before, during and after training

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    Industries Served

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    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

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    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in EindhovenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Eindhoven

    Pullman Eindhoven Cocagne, 47, Vestdijk, Fellenoord, Centrum, Eindhoven, Noord-Brabant, Nederland, 5611 CA, Nederland

    ITIL 4 Foundation Training Location in Eindhoven

    NH Collection Eindhoven Centre, Eindhoven

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    Corporate ITIL 4 Foundation TrainingFor Your Teams in Eindhoven

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Eindhoven and globally

    Trusted by Leading Organisations

    ASMLPhilipsNXP SemiconductorsVDL GroepSignifyAtos

    What Our Learners Say

    Passed First Time and Using It at Work

    "The training made the Service Value System easy to follow, and the practice questions mirrored the real exam. I passed the ITIL 4 Foundation exam first time and now use the guiding principles every day on our service desk."

    Sven de Vries

    IT Support Engineer

    0/0

    A Clear Start in Service Management

    "As someone new to IT service management, I found the trainer clear and patient. The four dimensions and core practices finally clicked, and I felt ready for the exam after the mock tests."

    Anouk Jansen

    Service Desk Analyst

    0/0

    Theory That Connects to Daily Work

    "Practical and well paced. The sessions on incident, problem and change management helped me connect the theory to the work I already do supporting applications. The live online format suited my schedule."

    Bram Hendriks

    Application Support Specialist

    0/0

    A Shared Language Across the Team

    "We trained our service delivery team with Invensis Learning to standardise how we handle incidents and changes. The shared ITIL 4 vocabulary improved handovers and reduced confusion across our suppliers."

    Marieke Visser

    IT Service Delivery Lead, High-Tech Manufacturing

    0/0

    Tailored Training That Delivered

    "The corporate programme was tailored to our managed-services context and delivered on schedule. Our support staff now apply the guiding principles consistently, and service quality conversations have become much sharper."

    Tom Bakker

    Head of IT Operations, Managed Services Provider

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme and an introduction to modern IT service management. Governed by AXELOS and awarded by PeopleCert, it teaches the Service Value System, guiding principles and core practices, with no prior experience required.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme and an introduction to modern IT service management. Governed by AXELOS and awarded by PeopleCert, it teaches the Service Value System, guiding principles and core practices, with no prior experience required.

    Why choose Invensis Learning for ITIL 4 training in Eindhoven?

    Invensis Learning is an accredited training organisation offering AXELOS-aligned courseware, experienced trainers, flexible delivery and exam guidance. You get a clear, supported path from learning to the ITIL 4 Foundation exam, in live online or classroom formats that suit working professionals.

    Is ITIL 4 Foundation recognised in the Netherlands?

    Yes. ITIL 4 Foundation is a globally recognised credential valued across the Netherlands, including the high-tech, semiconductor, health-technology and managed-service employers in the Eindhoven Brainport region that run complex digital services.

    Who should take ITIL 4 Foundation?

    ITIL 4 Foundation suits IT and business professionals at any stage, including service desk staff, IT support and operations professionals, analysts, project team members and career changers. There are no formal prerequisites, so it is a practical first step into service management.

    How long is the ITIL 4 Foundation certificate valid?

    The ITIL 4 Foundation certificate is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Check current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock tests, learner support, exam guidance and a course completion certificate. The PeopleCert exam fee is billed separately. Request a quote for a full breakdown.

    How much does ITIL 4 Foundation training cost in Eindhoven?

    Training fees vary by format and provider, so pricing is available on request. The PeopleCert exam fee is charged separately under regional pricing. Talk to a learning advisor for a quote that matches your preferred format.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. Confirm what is included when you request a quote, as PeopleCert pricing varies by region and channel.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and support teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the ITIL 4 Foundation syllabus. It is delivered by PeopleCert through online proctoring or at an authorised test centre.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65 percent, which is 26 out of 40 correct, to pass.

    What is the passing score for the exam?

    The passing score is 65 percent, meaning 26 of the 40 questions answered correctly. The exam is closed book and lasts 60 minutes, so broad understanding of the ITIL 4 syllabus is the best preparation.

    Do I need any prerequisites to sit the exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Attending an accredited course is recommended to prepare, but it is not mandatory to take the exam.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 4 Foundation exam with PeopleCert; a re-sit fee applies. Our training includes mock tests and practice questions to help you prepare thoroughly, and our team can guide you on rebooking through PeopleCert.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers the ITIL 4 syllabus: service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and metrics.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, practice questions, mock tests, quizzes and revision aids that map to the ITIL 4 Foundation syllabus, helping you identify weak areas and build exam readiness.

    Do I need prior IT experience to take this course?

    No prior experience is needed. ITIL 4 Foundation is an entry-level course designed for beginners as well as experienced professionals, and the trainer introduces every concept from first principles with practical examples.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the core practices tested in the exam.

    Will I receive a certificate after the training?

    You receive a course completion certificate from Invensis Learning after meeting the course requirements. Passing the PeopleCert exam then earns you the official ITIL 4 Foundation certification and digital badge.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer ITIL 4 Foundation training online as live virtual classroom sessions, alongside classroom and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    We run regular live online and classroom batches, so you can usually start within days. See upcoming schedules on the course page or ask a learning advisor about the next available cohort in your time zone.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.