Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Who Is It For?Your Entry Point to ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 certification scheme, governed by AXELOS and examined by PeopleCert. It introduces the global best-practice framework for IT service management and shows how organisations co-create value through tech-enabled products and services. The certification gives IT and business professionals in The Hague a shared language for modern service delivery. It covers the ITIL service value system, the seven guiding principles, the four dimensions of service management and the core management practices used every day in service desks, incident teams and change teams. With no formal prerequisites, ITIL 4 Foundation suits anyone entering or progressing in ITSM, from support analysts to project and operations staff, and it is the mandatory first step toward higher ITIL 4 qualifications. Start your certification journey with Invensis Learning and a clear, supported path to the exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Who Is It For?Your Entry Point to ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in The Hague, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in The HagueDo You Qualify for the ITIL 4 Foundation Exam?

    The Real Value of an ITIL 4 Foundation CredentialOutcomes for Professionals and Organisations

    ITIL 4 Foundation Exam Format in The HagueWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in The Hague

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Demand in the HagueWhere ITIL 4 Foundation Takes You

    ITIL 4 Foundation has become a baseline credential for IT service management roles across The Hague, valued by government bodies, the city's cybersecurity cluster, telecom providers and financial services employers. As organisations modernise service delivery, professionals who understand the ITIL framework move into service desk, incident, change and service management roles. Here is what the local market is telling us right now.

    Why ITSM Skills Are in Demand Across the Hague

    ITIL 4 Foundation is more than a certificate. It is your entry into modern IT service management. Join professionals across The Hague building recognised service skills. Start your journey today.

    Your Career Shift in the Hague

    Your Service Management Career, Before and After

    What ITIL 4 Foundation Changes

    The Netherlands' IT service market is modernising with government digitalisation and a strong cybersecurity sector, and employers increasingly separate ITIL-certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, ERI SalaryExpert (Netherlands) 2026.

    How to Get ITIL 4 Founfdation Certified in The HagueStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in The Hague is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildReady to Apply from Day One

    ITIL 4 Foundation training gives you practical command of the ITIL 4 framework, from the service value system to the guiding principles and core management practices. By the end you can speak the language of modern IT service management and apply it at work.

    Service Management Foundations

    Understand what a service is, how value is co-created, and the roles of providers, consumers and stakeholders in IT service management.

    The ITIL Service Value System

    Learn how guiding principles, governance, the service value chain, practices and continual improvement combine to create value end to end.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when delivering services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to guide real service improvements.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and key metrics to measure performance and keep raising service quality.

    Who Should TakeITIL 4 Foundation Certification Training in The Hague?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis LearningFor ITIL 4 Foundation Certification Training in the Hague

    Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations across The Hague who want to build IT service management capability and pass the AXELOS-governed exam. Our programmes combine certified trainers, accredited courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in The Hague, provides a professional experience built around practical understanding, real-world application and exam readiness.

    • Accredited training organisation with PeopleCert-aligned ITIL 4 courseware
    • Experienced, certified trainers with real IT service management backgrounds
    • Flexible formats: live online, classroom and corporate group training
    • Structured study materials, practice questions and exam preparation support
    • Dedicated learner support before, during and after the training
    • ISO 9001 quality and ISO 27001 information security certified delivery
    • Trusted by professionals and organisations across multiple industries
    • Competitive pricing for individual and corporate learners

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    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

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    Corporate Clients

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in The HagueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in The Hague

    Grand Hotel Amrâth Kurhaus, The Hague

    ITIL 4 Foundation Training Location in The Hague

    Hilton The Hague, 35, Zeestraat, Zeeheldenkwartier, Centrum, Den Haag, Zuid-Holland, Nederland, 2518 AA, Nederland

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    Corporate ITIL 4 Foundation TrainingFor Your Teams in the Hague

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across the Netherlands and beyond

    Leading Organisations

    KPNShellNN GroupAegonSiemensHCLTech

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The course made the ITIL 4 service value system genuinely clear, not just theory. I passed the exam first time and now use the guiding principles every day in our service desk work."

    Sanne de Vries

    IT Service Desk Analyst

    0/0

    Exactly the Framework Employers Wanted

    "Coming from a support background, I needed the framework employers keep asking for. The trainer linked incident and change practices to real situations, which made the concepts stick."

    Daan Bakker

    Incident Coordinator

    0/0

    Beginner Friendly and Well Paced

    "Well structured and easy to follow as a beginner. The practice questions and mock exams gave me the confidence to sit the exam, and I now understand how the four dimensions fit together."

    Lotte Jansen

    IT Support Specialist

    0/0

    A Shared Language Across the Team

    "We trained a mixed service operations team and came away with a shared vocabulary for incidents, changes and SLAs. Service handovers are noticeably smoother since the sessions."

    Pieter van Dijk

    IT Service Delivery Lead

    0/0

    Smooth Corporate Rollout for Our Staff

    "Invensis handled the corporate booking smoothly and tailored examples to our financial services context. Our staff were certified on schedule and the trainer quality was excellent."

    Eva Visser

    L&D Manager, Financial Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces the global best-practice framework for IT service management, including the service value system, the seven guiding principles and the core management practices.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, examined by PeopleCert. It introduces the global best-practice framework for IT service management, including the service value system, the seven guiding principles and the core management practices.

    Who should take ITIL 4 Foundation in The Hague?

    It suits IT and business professionals at any stage, from service desk and support staff to project, operations and transformation teams. With no prerequisites, it is also ideal for career changers moving into IT service management.

    Is ITIL 4 Foundation worth it for my career?

    Yes. ITIL 4 Foundation is a recognised baseline credential for service management roles across government, telecom, finance and the cybersecurity sector in The Hague, and it is the first step toward higher ITIL 4 qualifications.

    Is the ITIL 4 Foundation certification recognised in the Netherlands?

    Yes. ITIL is a globally recognised AXELOS framework valued by employers worldwide, including government bodies, telecom providers and financial services firms across the Netherlands.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification.

    Are there any prerequisites for ITIL 4 Foundation?

    No. There are no formal prerequisites for ITIL 4 Foundation. It is open to anyone, although attending an accredited training course is recommended to prepare for the exam.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes accredited courseware, expert-led training, practice questions, mock tests and exam preparation support. Some packages also bundle the PeopleCert exam voucher. Request a quote for current inclusions and pricing.

    How much does ITIL 4 Foundation training cost in The Hague?

    Pricing varies by format and package, so it is available on request. Live online and classroom options are quoted separately, and corporate group rates are available. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. Confirm with our team which option suits you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams. Contact us for a group quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that fits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice test with 40 questions. You have 60 minutes, and the pass mark is 65 percent, which is 26 correct answers out of 40.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions. You need 26 correct, a score of 65 percent, to pass, within the 60-minute time limit.

    How is the ITIL 4 Foundation exam delivered?

    PeopleCert delivers the exam online with 24/7 remote proctoring through OnVUE, or at authorised test centres. You can choose whichever option is more convenient for you.

    What happens if I do not pass the exam first time?

    You can resit the ITIL 4 Foundation exam. A re-examination fee applies, and our trainers provide preparation support and practice questions to help you pass. Confirm the current resit policy with our team.

    Which version of ITIL is the exam based on?

    The exam is based on the current ITIL 4 edition, covering the service value system, the four dimensions, the seven guiding principles and the core ITIL management practices.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the service value system, the four dimensions, the seven guiding principles, the service value chain, core management practices, continual improvement, SLAs and key metrics.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 4 Foundation is an entry-level course with no prerequisites, and trainers introduce every concept from the ground up, so beginners and career changers can follow easily.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, practice questions, mock exams, quizzes and reference materials to support your study and build exam readiness.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build confidence before the exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is accredited and aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly in live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.