Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Route into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert, and our ITIL 4 Foundation certification training in Nijmegen prepares you to apply it from your very first day at work. It gives you a clear, end-to-end view of how modern, technology-enabled services are created, delivered and continually improved. The credential introduces the ITIL 4 service value system, the service value chain, the four dimensions of service management, the seven guiding principles and the core management practices that IT teams rely on every day. It suits IT and business professionals at any career stage, from service desk staff and analysts to project, support and operations specialists who want a shared service language. With Nijmegen's semiconductor, healthcare and public-sector employers digitalising fast, an ITIL 4 qualification is a practical way to prove you can turn IT into measurable business value. Start your ITIL journey with Invensis Learning and build skills that travel across teams, tools and sectors.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nijmegen, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Route into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nijmegen, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in NijmegenDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsWhy This Certification Is Worth It

    ITIL 4 Foundation Exam Format in NijmegenWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Nijmegen

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in NijmegenWhy Certification Pays Off

    ITIL 4 Foundation is a trusted starting marker for service management careers across Nijmegen, valued by semiconductor, healthcare, higher education and public-sector employers that depend on reliable, well-governed IT services. As NXP, Ampleon, Radboudumc and the Noviotech Campus ecosystem digitalise, certified service professionals are increasingly in demand. Roles range from service desk analyst to incident, problem and service manager, and here is what the market is telling us right now.

    Why IT Service Management Skills Are in Demand in Nijmegen

    ITIL 4 Foundation is more than a certificate. It is your entry into modern service management. Join professionals across Nijmegen who turn IT into measurable business value. Start your journey today.

    Your Nijmegen Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Nijmegen's high-tech, healthcare and public-sector employers are digitalising fast, and they increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert (ERI), PayScale (Netherlands) 2026.

    How to Get ITIL 4 Founfdation Certified in NijmegenStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Nijmegen is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Service Management Skills You Will GainPractical ITIL 4 Capabilities for Daily Work

    This ITIL 4 Foundation training builds the vocabulary and practical understanding to manage modern, technology-enabled services. By the end, you can describe the ITIL 4 service value system and apply its guiding principles at work.

    Service Management Foundations

    In ITIL 4 Foundation you will learn the key concepts of service management, including what a service is, how value is co-created between providers and consumers, and how utility, warranty, outputs and outcomes shape service delivery.

    The ITIL Service Value System

    Understand how the service value system brings together guiding principles, governance, the service value chain, practices and continual improvement so that all parts of an organisation work together to create value.

    The Seven Guiding Principles

    Learn to apply the seven guiding principles, from focus on value and start where you are to keep it simple and optimise and automate, as a practical mindset for adopting and adapting ITIL in any context.

    The Service Value Chain

    Explore the six service value chain activities of plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they combine into value streams that respond to demand.

    Core ITIL Management Practices

    Get to grips with essential practices such as incident management, problem management, change enablement, the service desk, service request management and service level management that IT teams use daily.

    Continual Improvement and Metrics

    Apply the continual improvement model and learn how service level agreements, key metrics, KPIs and critical success factors help teams measure performance and keep improving their services.

    Who Should TakeITIL 4 Foundation Certification Training in Nijmegen?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in NijmegenTrusted Worldwide by IT Teams

    As a trusted ITIL 4 Foundation training company in Nijmegen, Invensis Learning delivers structured ITIL 4 Foundation training for professionals and organisations who want to build IT service management capability and prepare for the Foundation exam. Our programmes combine experienced, accredited trainers, AXELOS and PeopleCert-aligned courseware, flexible delivery formats and dependable learner support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness. As an ISO 9001 and ISO 27001 certified provider, we hold our training and information security to recognised international standards.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified trainers with real IT service management backgrounds
    • Flexible live online and classroom formats that fit working professionals
    • Structured courseware mapped to the ITIL 4 Foundation syllabus
    • Practice questions and mock exams to build exam confidence
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by individuals and organisations across the Netherlands and globally

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in NijmegenInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Nijmegen

    Mercure Hotel Nijmegen Centre, Nijmegen

    ITIL 4 Foundation Training Location in Nijmegen

    Sanadome Hotel & Spa Nijmegen, Nijmegen

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    Corporate Training in NijmegenUpskill Your IT Service Teams

    • Suitable for small, medium and large IT and service teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Nijmegen and global locations

    Leading Regional Employers

    NXPAmpleonNexperiaRadboudumcHAN UniversityGemeente Nijmegen

    What Our Learners Say

    Passed the Foundation Exam First Time

    "The training made the ITIL 4 service value system genuinely click for me. The trainer used clear examples from real IT teams, and the mock questions meant I walked into the exam calm and passed first time."

    Sven de Wit

    Service Desk Analyst

    0/0

    Helped Me Step into Incident Management

    "I moved from a support role into incident management not long after the course. Understanding the guiding principles and core practices gave me the confidence and the shared language my new team expected."

    Anouk Jansen

    Incident Coordinator

    0/0

    Practical and Flexible Learning

    "Very practical and well paced for working professionals. The live online sessions fit around my schedule, and the courseware mapped cleanly to the syllabus so revision was straightforward."

    Bram Hendriks

    IT Support Specialist

    0/0

    Standardised Our Service Practices

    "We trained a mixed team of service desk and operations staff. The shared ITIL 4 vocabulary improved how we handle incidents and changes, and our reporting is far more consistent now."

    Lotte Verbeek

    IT Service Manager, Semiconductor Sector

    0/0

    Smooth Corporate Training Experience

    "Invensis Learning delivered focused group training for our healthcare IT team. The flexible scheduling and clear, role-based content meant minimal disruption and strong exam results across the group."

    Pieter Smit

    IT Operations Lead, Healthcare Sector

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry credential in IT service management, valued by employers across Nijmegen's high tech, healthcare and public sectors. It opens roles such as service desk analyst, incident manager and service manager, where pay in the Netherlands ranges from around 41,500 to 79,000 euro a year.

    General

    Is the ITIL 4 Foundation certification worth it?

    Yes. ITIL 4 Foundation is a globally recognised entry credential in IT service management, valued by employers across Nijmegen's high tech, healthcare and public sectors. It opens roles such as service desk analyst, incident manager and service manager, where pay in the Netherlands ranges from around 41,500 to 79,000 euro a year.

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces the service value system, the guiding principles, the four dimensions of service management and core practices for delivering modern, technology-enabled services.

    Who should take ITIL 4 Foundation training?

    ITIL 4 Foundation suits IT and business professionals at any career stage, including service desk staff, analysts, support and operations specialists, and anyone moving into a service-focused role. No prior ITIL or ITSM knowledge is needed to start.

    Is the certification recognised in Nijmegen?

    Yes. ITIL is the most widely adopted IT service management framework worldwide, and the credential is recognised by employers across the Netherlands, including semiconductor, healthcare, education and public-sector organisations in and around Nijmegen.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers are usually offered as part of a training and exam package. Request a quote for the current inclusions and pricing.

    How much does ITIL 4 Foundation training cost in Nijmegen?

    Pricing varies by format, schedule and whether the exam is bundled, so fees are available on request. Speak with a learning advisor for a tailored quote for live online, classroom or group training in Nijmegen.

    Is the exam fee included in the training price?

    It depends on the package you choose. Many learners take a combined training and exam bundle, while exam-only vouchers can be purchased separately through PeopleCert. Ask us which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with 40 questions to be completed in 60 minutes. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    What is the passing score for the exam?

    You need 65 percent to pass, which is 26 of the 40 questions answered correctly. There is no negative marking, so it pays to attempt every question.

    Are there any prerequisites for the exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended to prepare, but is not mandatory.

    How do I book the ITIL 4 Foundation exam?

    You schedule the exam through PeopleCert, choosing online proctored delivery available around the clock or an authorised test centre. We help you with the booking steps as part of your training.

    What if I do not pass on the first attempt?

    You can resit the exam by purchasing another attempt through PeopleCert. Our training, practice questions and mock exams are designed to prepare you thoroughly so you go in ready to pass.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the service value system, the four dimensions of service management, the seven guiding principles, the service value chain, core management practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, designed for beginners as well as experienced staff. The trainer explains every concept from first principles with practical examples.

    What learning resources are provided?

    You receive accredited courseware mapped to the ITIL 4 Foundation syllabus, practice questions, full-length mock exams and revision aids, plus trainer support to help you apply the concepts at work.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the service value system and the latest service management practices.

    How long does the training take?

    Instructor-led ITIL 4 Foundation training is typically delivered over two days, with self-paced options available for those who prefer to study around their own schedule. Total study time varies by learner.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer live online instructor-led training, classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New live online and classroom batches run regularly, and self-paced learning lets you start straight away. Talk to a learning advisor to find the next available schedule in Nijmegen.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange the change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment.