Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, and this ITIL 5 Foundation certification training in Krakow prepares you to earn it. The credential introduces digital product and service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value in the digital era. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It evolves ITIL 4 with an explicit focus on the product and service lifecycle, value co-creation and Value Stream Mapping and Management. There are no prerequisites, so the qualification suits service desk analysts, IT operations staff, digital product owners and business professionals alike. Krakow is Poland's largest business services hub, where global service centres run modern digital service portfolios and value ITIL-literate teams. Learn the framework, sit the 40-question exam, and start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Krakow, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in KrakowDo You Qualify for the ITIL V5 Foundation Exam?

    Why the ITIL 5 Foundation Credential Is Worth EarningFor Professionals and Teams in Krakow

    ITIL V5 Foundation Exam Format in KrakowWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Krakow

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in KrakowRoles, Demand and Earning Power

    ITIL 5 Foundation is a strong entry marker for service management roles across Krakow, one of Europe's biggest business services hubs. As global centres mature into centres of excellence and update their teams to the latest framework, employers in IT services, BFSI, consulting and manufacturing increasingly look for ITIL-literate professionals. Demand spans service desk analyst through to incident, change and service delivery manager, and here is what the local market is telling us right now.

    Market Forces Driving ITIL 5 Demand in Krakow

    ITIL 5 Foundation is more than a certificate. It is a fast route into the digital service management skills Krakow employers are hiring for right now. Start your ITIL 5 journey today.

    Your Krakow Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Krakow's business services market is expanding with digital transformation and the rise of centres of excellence, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Sources: PayScale, ERI SalaryExpert, Glassdoor (Poland) 2026.

    How to Get ITIL V5 Founfdation Certified in Krakow Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Krakow is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will MasterPractical Capability for Service Teams

    This programme builds practical, current knowledge across all nine ITIL 5 Foundation topic areas. By the end you can explain the framework, apply the guiding principles, and prepare confidently for the 40-question exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains value over time. This is the self-contained answer to what you will learn in ITIL 5 Foundation.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that keeps organisations co-creating value.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate across teams and adapt practices to real digital service environments.

    Four Dimensions and Value Co-Creation

    Work across the four dimensions of product and service management and weigh outcomes, costs, risks, experience and sustainability to co-create value with consumers, users and partners.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they connect to create value at every stage.

    Value Streams and Continual Improvement

    Use value stream mapping to make work visible, identify waste and improve flow, and apply the continual improvement model so services keep getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in Krakow?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Krakow?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Krakow that want current, employer-valued service management skills. As a PeopleCert Accredited Training Organization, we combine AXELOS-aligned courseware, accredited trainers, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 courseware
    • Experienced, accredited trainers with real IT service management background
    • Flexible live virtual, classroom and corporate delivery formats
    • ITIL 5 (Version 5.0) aligned materials, case studies and mock exams
    • First-attempt exam guidance and practice questions included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across more than 100 countries

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in KrakowInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Krakow

    Radisson Blu, 17, Floriana Straszewskiego, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-102, Poland

    ITIL Version 5 Foundation Training Location in Krakow

    Sheraton, 7, Powiśle, Nowy Świat, Stare Miasto, Kraków, Lesser Poland Voivodeship, 31-101, Poland

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    ITIL 5 Foundation Corporate TrainingFor Your Teams in Krakow

    • Suitable for small, medium and large service teams
    • Customised schedules aligned with your team's availability
    • Flexible onsite, live virtual or hybrid delivery in Krakow
    • Accredited trainers with real IT service management expertise
    • Role-based examples for service desk, incident and change teams
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Poland and global sites

    Leading Organisations

    CapgeminiCiscoHSBCShellMotorola SolutionsABB

    What Our Learners Say

    Passed First Time and Applied It at Work

    "The trainer explained the ITIL Value System and the guiding principles in a way that made sense for my day job on the service desk. I passed the ITIL 5 exam first time and now handle incidents with much more structure."

    Katarzyna Nowak

    Service Desk Analyst

    0/0

    A Clear Update from ITIL 4

    "Moving from ITIL 4 to ITIL 5 felt daunting, but the course focused on what actually changed, the product and service lifecycle and value streams. The mock exams were very close to the real thing."

    Tomasz Wisniewski

    Incident Manager

    0/0

    Useful Beyond a Pure IT Role

    "As a digital product owner I wanted to understand how service teams think. The value co-creation and four dimensions topics were genuinely useful, and the sessions were practical rather than theoretical."

    Agnieszka Kowalczyk

    Digital Product Owner

    0/0

    Standardised Our Service Practice

    "We trained our whole service management team on ITIL 5 to standardise how we handle incidents and changes across sites. The corporate delivery was flexible and the trainer tailored examples to our centre."

    Marek Zielinski

    Head of Service Delivery, GBS Centre

    0/0

    Right Training at the Right Time

    "We used the group programme to prepare our team for the shift to a centre of excellence. Everyone now shares the same language for governance and continual improvement, which has made planning far smoother."

    Anna Lewandowska

    L&D Lead, Business Services

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that Krakow's IT services, GBS and BFSI employers value. As centres update from ITIL 4 to ITIL 5 and mature into centres of excellence, ITIL-literate professionals stand out for incident, change and service delivery roles.

    General

    Is the ITIL 5 Foundation certification worth it in Krakow?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that Krakow's IT services, GBS and BFSI employers value. As centres update from ITIL 4 to ITIL 5 and mature into centres of excellence, ITIL-literate professionals stand out for incident, change and service delivery roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices organisations use to create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and a stronger digital-era emphasis.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, ITSM practitioners updating from ITIL 4, digital product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. There are no prerequisites, so it is open to anyone.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the cycle. Verify current renewal options on the PeopleCert portal.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    Your fee typically includes AXELOS-aligned courseware, instructor-led sessions, case studies, practice questions and mock exams, and first-attempt exam guidance. Ask a learning advisor whether the PeopleCert exam voucher is bundled in your chosen package.

    How much does ITIL 5 Foundation training cost in Krakow?

    Training in Krakow is usually purchased as a combined training and exam package, and the price varies by format and provider. Request a quote for current pricing and any group or corporate rates.

    Is the exam fee included in the training price?

    It depends on the package. ITIL 5 Foundation is often sold as a training and exam bundle through an Accredited Training Organization, but exam pricing varies by region and channel. Confirm current exam and voucher details before you enrol.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, ITSM functions and whole business units in Krakow. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions. It is delivered online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper based on the ITIL 5 Foundation (Version 5.0) syllabus.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 is not required.

    What happens if I do not pass the first time?

    You can re-sit the exam with PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare, and a learning advisor can explain the current re-sit process.

    Course Content

    What topics are covered in ITIL 5 Foundation training?

    The course covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, designed to be accessible to IT and business professionals alike. The training builds concepts from the ground up with practical, worked examples.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions and full-length mock exams mapped to the exam format, plus trainer support to reinforce each topic area.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and reflects the current framework, including the ITIL Value System and value stream management.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, delivered as a two-day intensive or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Krakow?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule in Krakow. Online delivery is available as live virtual instructor-led sessions.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. See upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.