Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that create and continually improve value in modern digital environments. Built on the current ITIL 5 (Version 5.0) syllabus, the training suits IT and business professionals in Warsaw who want a digital-era grounding in IT service management. You explore value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle and Value Stream Mapping, all mapped to the nine exam topic areas and pitched at knowledge and comprehension level. As Warsaw cements its place as Central Europe's largest business services and banking hub, employers running shared service centres, fintech platforms and telecom operations increasingly ask for current ITSM credentials. Start your ITIL 5 journey with Invensis Learning and prepare for the closed-book, 40-question exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Warsaw, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in WarsawDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Pays OffSkills and Recognition for Digital Service Teams

    ITIL V5 Foundation Exam Format in WarsawWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Warsaw

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    What ITIL 5 Foundation Opens in WarsawRoles, Sectors and Demand

    ITIL 5 is a strong marker of modern service management knowledge across Warsaw, valued by banks, shared service centres, telecoms and IT outsourcing firms that run large, client-facing service estates. As global enterprises consolidate complex operations into Poland and banking digitalisation accelerates, professionals who understand value co-creation and the product and service lifecycle are increasingly sought after. Demand runs from service desk analyst up to IT service delivery and IT manager roles, and here is what the local market is telling us right now.

    Why ITIL 5 Skills Are in Demand Across Warsaw

    ITIL 5 is more than a credential. It is a career step for service management professionals in Warsaw. Join people who connect IT delivery to value and lead modern service teams. Start your ITIL 5 journey today.

    Your Warsaw Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Warsaw Employers Notice

    Warsaw's IT services and banking market is expanding with digital transformation and nearshoring investment, and employers increasingly separate professionals with a current ITSM credential from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, PayScale, Glassdoor (Poland) 2026.

    How to Get ITIL V5 Founfdation Certified in Warsaw Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Warsaw is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 5 CourseFrom Value Streams to the Guiding Principles

    This ITIL 5 Foundation training covers the nine exam topic areas, from digital product and service management to Value Stream Mapping and Management. By the end you can apply the ITIL Value System, the guiding principles and the product and service lifecycle to everyday service work.

    Digital Product and Service Management

    Understand what sets modern digital products and services apart, how value is created, and how products and services are managed across their lifecycle in ITIL 5.

    Value Co-Creation and the Four Dimensions

    Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    Apply the Seven Guiding Principles

    Use focus on value, start where you are, progress iteratively with feedback and the other principles to make better, holistic service decisions in real digital environments.

    Navigate the ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing.

    Manage the Product and Service Lifecycle

    Work across discovery, design, build, operation, and delivery and support, and understand how each phase connects to sustain value for consumers and users.

    Map and Manage Value Streams

    Identify, map and improve value streams to lift flow, visibility and outcomes, spot waste, and embed continual improvement across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Warsaw?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 5500

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in WarsawAccredited Trainers, Flexible Learning

    Invensis Learning is a trusted ITIL Version 5 Foundation training company that delivers structured ITIL 5 Foundation training for individual professionals and organisations in Warsaw looking to build modern service management capability and prepare for the Foundation exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, the official AXELOS syllabus, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and a clear path to a first-attempt pass.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 (Version 5.0) syllabus
    • Accredited, experienced trainers with real IT service management practice
    • Flexible online (live virtual), classroom and corporate delivery
    • ITIL 5 aligned courseware, case studies and mock exams
    • First-attempt exam guidance and practice questions
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across banking, SSC and telecom sectors

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in WarsawInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Warsaw

    InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

    ITIL Version 5 Foundation Training Location in Warsaw

    The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

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    Corporate Training for Warsaw TeamsUpskill Your Service Teams

    • Tailored ITIL 5 training delivered onsite or live virtual for your teams
    • Standardise service management practice across departments
    • Flexible schedules aligned to your operations and shifts
    • Accredited trainers with banking, SSC and telecom experience
    • Group pricing and progress tracking for cohorts
    • Aligned to the current ITIL 5 (Version 5.0) syllabus
    • Dedicated coordination for corporate training programmes

    Leading Organisations

    Orange PolskaMBankSantander Bank PolskaCiti HandlowyComarchAsseco

    What Our Learners Say

    Passed on My First Attempt

    "The ITIL 5 training finally made the ITIL Value System and guiding principles click for me. The mock exams matched the real 40-question format, and I passed on my first attempt while working full time at a service desk."

    Anna Kowalska

    IT Support Analyst

    0/0

    Current and Very Practical

    "Moving from an older ITIL edition, I needed the digital product and service management view. The trainer used real service centre examples, and value stream mapping is already changing how our team spots waste."

    Piotr Nowak

    Incident Manager

    0/0

    Flexible and Well Organised

    "Clear, well-structured sessions and helpful practice questions. The live online format fit around my shifts, and I feel confident applying the product and service lifecycle to how we run support day to day."

    Katarzyna Wisniewska

    Service Desk Team Lead

    0/0

    A Shared Framework for Our Team

    "We trained a full IT operations team on ITIL 5. The content aligned to the AXELOS syllabus, and the shared vocabulary of guiding principles and value streams has improved how our people talk about service quality."

    Marek Zielinski

    IT Operations Lead, Banking SSC

    0/0

    Reliable Corporate Delivery

    "As an L&D lead I needed a provider who could deliver accredited ITIL 5 training at scale. Scheduling was flexible, reporting was clear, and our completion and pass rates were strong across two cohorts."

    Agnieszka Lewandowska

    Learning and Development Manager, IT Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation certifies current, digital-era service management knowledge that Warsaw's banks, shared service centres, telecoms and IT outsourcing firms increasingly ask for. It supports roles from service desk lead to IT service delivery manager, where salaries in Warsaw run well beyond 180,000 zł a year for senior positions.

    General

    Is ITIL 5 Foundation worth it for a career in Warsaw?

    Yes. ITIL 5 Foundation certifies current, digital-era service management knowledge that Warsaw's banks, shared service centres, telecoms and IT outsourcing firms increasingly ask for. It supports roles from service desk lead to IT service delivery manager, where salaries in Warsaw run well beyond 180,000 zł a year for senior positions.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, practitioners updating from an older edition, digital product managers, and business colleagues who work with digital service teams. In Warsaw it is popular with service desk, IT operations and delivery staff in shared service centres, banks and telecoms.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    How long is ITIL 5 Foundation valid?

    The certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Warsaw?

    Training is usually offered as a combined course and exam package, and pricing varies by format and schedule, so it is available on request. Contact a learning advisor for a Warsaw quote and to compare live virtual, classroom and corporate options.

    What is included in the ITIL 5 course fee?

    Packages typically include ITIL 5 aligned courseware, accredited instructor-led sessions, practice questions, mock exams and learner support. Many bundles also include the PeopleCert exam voucher. Confirm exactly what is included when you request your quote.

    Is the exam fee included in the training price?

    It depends on the package. Some ITIL 5 bundles include the PeopleCert exam voucher, while others price training and exam separately. Ask your advisor which option applies and request a quote for a Warsaw cohort.

    Do you offer group or corporate rates for teams?

    Yes. We offer corporate ITIL 5 training with customised schedules and group pricing for service desks, IT operations and delivery teams in Warsaw. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 (Version 5.0) syllabus from AXELOS (PeopleCert). It is taken online via PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 exam?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 percent, so you need at least 26 correct answers out of 40. The training includes mock exams and practice questions to help you reach that mark on your first attempt.

    Where can I sit the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctored system, available 24 hours a day, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and first-attempt guidance to reduce that risk. For current re-sit policy and any fees, verify with PeopleCert at peoplecert.org.

    Course Content

    What topics does the ITIL 5 training cover?

    The course covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each in real digital service settings.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts step by step, from digital service basics to the ITIL Value System, with practice and trainer support throughout.

    Are practice tests and materials provided?

    Yes. You receive ITIL 5 aligned courseware, case studies, practice questions and full-length mock exams that mirror the 40-question format, helping you find weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the latest edition and terminology rather than an older version.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website, choose your format, and gain access to schedules and courseware. Warsaw learners can join upcoming live virtual cohorts or classroom batches. Talk to a learning advisor to find the next available date.

    What training formats are available in Warsaw?

    We offer online (live virtual) instructor-led training, classroom sessions, self-paced options and customised corporate group training, so you can pick the format that fits your schedule and how your team prefers to learn.

    Are there any prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge. It is designed as an accessible entry point for IT and business professionals alike.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact support to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment and to see upcoming batches.