Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    The VeriSM Foundation (VeriSM-F) certification is an entry-level credential from EXIN that validates your understanding of VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Puerto Rico prepares IT and business professionals to help their organisation define its own flexible service management approach through the management mesh, rather than following one prescriptive framework. Governed by EXIN and aligned to the current VeriSM Foundation Examination Specification, the credential covers the VeriSM model, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, and innovative technologies. The closed-book exam has 40 multiple-choice questions in 60 minutes, with a 65% pass mark of 26 out of 40, and the certification is valid for life with no renewal required. For professionals across San Juan's fintech, banking, pharmaceutical and outsourcing employers, VeriSM-F is a modern, agnostic way to stand out. Start your journey with Invensis Learning and move from study to certified with confidence.

    Invensis Learning is an EXIN Accredited Training Provider in Puerto Rico, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Puerto Rico, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in Puerto RicoDo You Qualify for the VeriSM™ Foundation Exam?

    Key Benefits of Earning Your VeriSM-F CredentialValue for Individuals and Organisations

    VeriSM Foundation Exam Format in Puerto RicoWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Puerto Rico

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Puerto RicoWhy Get VeriSM Certified?

    VeriSM-F is becoming a smart credential for service professionals across Puerto Rico, where fintech, banking, pharmaceutical and outsourcing employers run services on a mix of ITIL, Agile and DevOps. As the island's IT outsourcing market grows and digital transformation accelerates, employers value people who can integrate practices rather than follow one framework. Demand runs from service desk and IT support roles up to service delivery, operations and director level, and here is what the market shows right now.

    Why Modern Service Management Is in Demand in Puerto Rico

    VeriSM Foundation is more than a credential. It is a modern way to lead service management in a digital-first economy. Join professionals who integrate practices and put the consumer first. Start your journey today.

    Your Puerto Rico Career Transformation

    Where You Stand Today,

    And Where VeriSM Certification Takes You

    Puerto Rico's IT services market is expanding with fintech growth, nearshore outsourcing and digital transformation in banking and pharma. Employers increasingly separate professionals who can lead modern, flexible services from those who cannot. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Indeed (Puerto Rico) 2026.

    How to Get VeriSM Foundation Certified in Puerto RicoStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build in This VeriSM CourseModern Service Management Capabilities

    This VeriSM Foundation programme builds the modern service management skills covered in the current EXIN VeriSM Foundation Examination Specification. By the end, you can help define a flexible, context-driven service management approach and are ready for the 40-question exam.

    Service Management in the Digital Age

    Understand what a service is, how value is co-created between provider and consumer, and why digital transformation demands a flexible, outcome-focused approach to running services.

    Building a Service Culture

    Learn how consumer-centric thinking, organisational values, ethics and the right team structures underpin effective service management and shape every service decision.

    Applying the VeriSM Model and Management Mesh

    Work through governance, service management principles and the management mesh, and apply the Define, Produce, Provide and Respond stages to build a context-appropriate approach.

    Integrating Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM sit as practices within the mesh, and how organisations select and combine them to suit their context rather than adopting just one.

    Leveraging Innovative Technologies

    Explore how cloud, artificial intelligence and automation, IoT and big data reshape service delivery and influence the practices an organisation can adopt.

    Getting Started with VeriSM

    Learn the practical steps to assess service maturity, define an initial management mesh, integrate existing frameworks and drive continuous improvement over time.

    Who Should TakeVeriSM Foundation Certification Training in Puerto Rico?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1395

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Puerto Rico seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1395

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    VeriSM Training in Puerto Rico with InvensisAccredited Learning Partner

    As a trusted VeriSM Foundation training company in Puerto Rico, Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations that want a modern, flexible approach to service management. As an EXIN Accredited Training Provider, we combine official courseware, accredited trainers, flexible delivery and dedicated learner support. Whether you enrol as an individual or plan group training for your team, our VeriSM training institute experience is built around practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 and ISO 27001:2022 certified operations.

    • EXIN Accredited Training Provider delivering official VeriSM courseware
    • Experienced, accredited trainers with real service management practice
    • Live online (live virtual) and classroom formats to suit your schedule
    • Structured preparation for the 40-question VeriSM Foundation exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Puerto Rico
    • Trusted by 50,000+ professionals and organisations worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in Puerto RicoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Puerto Rico

    La Concha Renaissance San Juan Resort, 1077, Avenida Magdalena, Condado, Santurce, San Juan, Puerto Rico, 00907, United States

    VeriSM Foundation Training Location in Puerto Rico

    Condado Vanderbilt Hotel, Puerto Rico

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    Corporate VeriSM Training in Puerto RicoFor Your Teams

    • Suitable for small, medium and large teams
    • Customised schedules aligned with team availability
    • Live virtual, onsite or hybrid delivery across Puerto Rico
    • EXIN-aligned trainers with real service management experience
    • Role-based examples for banking, pharma and outsourcing teams
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for local and global teams

    Trusted by Leading Organisations

    EvertecBanco PopularTriple-SHoneywellPfizerOracle

    What Our Learners Say

    The Frameworks Finally Clicked into Place

    "The VeriSM Foundation course finally connected the frameworks I use every day. I now see how ITIL, Agile and DevOps fit together through the management mesh, and I passed the exam on my first attempt."

    Ricardo Vega

    IT Support Lead

    0/0

    Clear, Practical and Exam-Ready

    "As a service desk analyst, this was the clearest introduction to modern service management I have taken. The trainer used real examples and the mock questions made the 40-question exam feel straightforward."

    Marisol Rivera

    Service Desk Analyst

    0/0

    A Modern View I Use at Work

    "VeriSM gave me a language to talk about services with both IT and the business. The VeriSM model and the four stages are things I now apply in my coordinator role every week."

    Javier Ortiz

    IT Coordinator

    0/0

    One Shared Approach Across the Team

    "We trained our service team so everyone shared one approach to managing services across our banking operations. The consumer-centric focus and consistent language improved how we plan and deliver."

    Carmen Delgado

    IT Service Manager, Banking Sector

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    Tailored Training That Fit Our Teams

    "The corporate sessions were tailored to our pharmaceutical service environment. Our people came away able to integrate existing practices rather than argue over which single framework to follow."

    Luis Figueroa

    Learning and Development Manager, Pharmaceutical Company

    0/0



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    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation (VeriSM-F) is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation (VeriSM-F) is an entry-level EXIN credential that validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach.

    Is VeriSM Foundation worth it for professionals in Puerto Rico?

    Yes. Puerto Rico's fintech, banking, pharma and outsourcing employers run services on a mix of ITIL, Agile and DevOps, so a modern, agnostic credential that integrates practices stands out. VeriSM-F opens IT service management and delivery roles and is a first step toward higher EXIN levels.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one method, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that enables this flexibility.

    Are there any prerequisites for VeriSM Foundation?

    None. VeriSM Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior IT service management knowledge. It is the entry point to the EXIN VeriSM certification scheme.

    Is the VeriSM Foundation certification recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries. VeriSM Foundation is valued by employers globally as a modern, agnostic service management credential, particularly in organisations undergoing digital transformation.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for life. The credential does not expire, and no renewal, re-examination or continuing education is required once you pass.

    Pricing

    How much does VeriSM Foundation training cost in Puerto Rico?

    Pricing depends on your chosen format, such as live online, classroom or corporate group training, and whether the EXIN exam is bundled. Fees are quoted in US dollars. Contact a learning advisor for current pricing and a tailored quote.

    What is included in the VeriSM Foundation course fee?

    The training fee typically includes EXIN-aligned courseware, structured instruction across all seven exam topic areas, practice questions and mock assessments, learner support and a course completion certificate. Confirm the exact inclusions for your selected plan.

    Is the EXIN exam fee included in the training price?

    It varies by channel. The VeriSM Foundation exam is often bundled with training through an EXIN Accredited Training Provider, or purchased separately via EXIN. Verify current exam pricing when you enrol, as it differs by region and delivery channel.

    Do you offer corporate or group discounts for VeriSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and business units. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The exam is closed book with 40 single-answer, multiple-choice questions to be completed in 60 minutes. It is delivered through EXIN online proctoring or at an accredited testing location.

    What is the passing score for the VeriSM-F exam?

    The pass mark is 65%. You must answer at least 26 out of 40 questions correctly to pass the VeriSM Foundation exam.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started, per the EXIN VeriSM Foundation Examination Specification.

    Where can I take the VeriSM Foundation exam?

    You can take it online through EXIN's online proctored exam system or at an EXIN accredited testing location. The exam is typically arranged through an Accredited Training Provider as part of a training and exam bundle.

    What if I do not pass the exam the first time?

    You can re-sit the VeriSM Foundation exam. Our training includes practice questions and mock assessments to build readiness before your attempt, and we can guide you on the re-sit process. Confirm the current re-sit policy with EXIN.

    Which standard is the VeriSM Foundation exam based on?

    The exam is based on the current EXIN VeriSM Foundation Examination Specification, aligned to the VeriSM framework developed by IFDC. It tests knowledge and comprehension of VeriSM concepts at a foundational level.

    Course Content

    What will I learn in VeriSM Foundation training?

    You will learn service management in the digital age, service culture, the VeriSM model and management mesh, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM in an organisation.

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation needs no prior service management knowledge and has no prerequisites. It is designed for IT and business professionals alike, and the training builds understanding step by step across all seven topic areas.

    Are practice tests and materials included?

    Yes. The programme includes EXIN-aligned courseware, practice questions and mock assessments mapped to the 40-question exam, so you can identify weak areas and build confidence before exam day.

    How does VeriSM differ from ITIL?

    ITIL is a prescriptive service management framework. VeriSM positions ITIL as one of many practices within the management mesh, and gives organisations a model to select and combine the right practices for their context. The two are highly complementary.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, Resources, Environment, Emerging practices and Management practices, that an organisation combines to create its own flexible service management approach based on its context.

    Enrollment

    How do I enrol in VeriSM Foundation training in Puerto Rico?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly for live online and classroom formats, and self-paced e-learning lets you begin immediately. See upcoming schedules or talk to a learning advisor to find the next available start date.

    What is the next step after VeriSM Foundation?

    VeriSM Essentials is the recommended next level, covering specific practices such as Agile, DevOps, SIAM and Lean within the VeriSM context. The full EXIN scheme progresses from Foundation to Essentials, Plus and Professional.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this, and ask about the reschedule and refund policy that applies to your enrolment.