Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    ITIL 5 Foundation certification training in Puerto Rico gives IT and business professionals the current, digital-era grounding in service management that employers across the island now look for. ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the ITIL Value System, value co-creation, the product and service lifecycle, and the seven guiding principles that help organizations create and continually improve value. Version 5.0 is the fifth iteration of the IT Infrastructure Library and the current edition, with a stronger focus on digital products, value streams and sustainability than ITIL 4. With no formal prerequisites, the credential suits service desk staff, IT operations professionals, product owners and career changers in San Juan, Guaynabo and beyond. As Puerto Rico's pharmaceutical, fintech and shared-services employers modernize their IT operations, an internationally recognized service management credential is a smart next step. Start your ITIL 5-F journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Puerto Rico, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Puerto Rico, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in Puerto RicoDo You Qualify for the ITIL V5 Foundation Exam?

    The Benefits of Getting ITIL 5 Foundation CertifiedValue for You and Your Team

    ITIL V5 Foundation Exam Format in Puerto RicoWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Puerto Rico

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in Puerto RicoRoles, Demand and Pay

    ITIL 5 Foundation has become a practical career marker across Puerto Rico's IT sector, valued by pharmaceutical manufacturers, fintech and banking firms, telecoms and shared-services operations that are modernizing how they run digital services. As Act 60 incentives and pharma reshoring bring more technology operations to the island, employers increasingly want service management professionals who understand the current ITIL 5 framework. Demand runs from service desk analyst up to IT service delivery manager and IT manager, and here is what the market is telling us right now.

    Why Service Management Skills Are in Demand in Puerto Rico

    ITIL 5 Foundation is more than a credential. It is a modern service management toolkit for Puerto Rico's digital economy. Start your journey with Invensis Learning today.

    Your Puerto Rico Career Transformation

    Where You Stand Today

    The Shift ITIL 5 Foundation Delivers

    Puerto Rico's IT market is expanding with pharma reshoring, fintech growth and Act 60 investment, and employers increasingly separate professionals with current service management skills from the rest. Here is which side of that line you want to be on.

    Sources: PayScale, Glassdoor, Indeed (Puerto Rico) 2026.

    How to Get ITIL V5 Founfdation Certified in Puerto RicoStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Puerto Rico is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CoursePractical ITIL 5 Capabilities

    In ITIL 5 Foundation training you will learn how to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle and value stream management to create and improve digital services. By the end of the program you can speak the language of modern service management with confidence.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement to keep organizations creating value through digital products and services.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created across outcomes, costs, risks, experience and sustainability, and how the four dimensions of Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers shape service management.

    The Seven Guiding Principles

    Apply the ITIL guiding principles, including focus on value, start where you are, progress iteratively with feedback, and optimize and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and see how they work together to create and sustain value.

    ITIL Management Practices

    Understand the role of ITIL management practices such as incident, problem, change enablement and service desk, and how official practice guides support consistent, effective ways of working.

    Continual Improvement and Value Streams

    Use the ITIL continual improvement model and value stream mapping to identify waste, improve flow and visibility, and lift outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Puerto Rico?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Invensis Learning in Puerto RicoPeopleCert-Aligned Trainers

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams in Puerto Rico who want a current, digital-era service management credential. As a PeopleCert Accredited Training Organization, we combine experienced trainers, official ITIL 5-aligned courseware and flexible delivery so you can move from learning to certified with a clear path. Whether you enroll as an individual or plan corporate training for your team, our programs focus on practical understanding, real-world application and exam readiness, backed by ISO-certified quality and information security standards.

    • PeopleCert Accredited Training Organization delivering the official ITIL 5 Foundation course
    • Experienced, PeopleCert-aligned trainers with real IT service management backgrounds
    • Flexible formats: live virtual, classroom and corporate group training
    • Courseware aligned to the current ITIL 5 (Version 5.0) syllabus
    • Practice questions, mock exams and exam guidance included
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organizations across more than 100 countries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Puerto RicoInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Puerto Rico

    La Concha Renaissance San Juan Resort, 1077, Avenida Magdalena, Condado, Santurce, San Juan, Puerto Rico, 00907, United States

    ITIL Version 5 Foundation Training Location in Puerto Rico

    Condado Vanderbilt Hotel, Puerto Rico

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    Corporate ITIL 5 Foundation TrainingUnify Service Delivery

    • Onsite, live virtual or hybrid delivery across Puerto Rico
    • Curriculum tailored to your pharma, fintech or shared-services context
    • Volume-based pricing for small, medium and large teams
    • PeopleCert-accredited trainers with real ITSM experience
    • Flexible schedules aligned to your team's availability
    • Progress tracking, assessments and learner support
    • Consistent ITIL 5 practice across departments and sites

    Organizations We Support

    EvertecPopularTriple-SLiberty Puerto RicoDXC TechnologyAmgen

    What Our Learners Say

    Moved into Service Management

    "The training gave me a clear grasp of the ITIL Value System and the guiding principles. Within a few months of passing the ITIL 5 Foundation exam I moved from the service desk into a service management analyst role in San Juan."

    Luis Ramirez

    IT Service Management Analyst

    0/0

    Practical and Exam-Ready

    "The trainer explained value co-creation and the four dimensions in a way that mapped straight onto my daily work. The mock questions made the exam feel familiar and I passed on my first attempt."

    Gabriela Torres

    Service Desk Team Lead

    0/0

    Value Streams Made Sense

    "Value stream mapping finally clicked for me during this course. I now see where our incidents get stuck and how to improve the flow, which has made me far more useful to my operations team."

    Carlos Rivera

    IT Operations Specialist

    0/0

    Strong Team Upskilling

    "We trained a group from our IT department on the current ITIL 5 framework. The sessions were tailored to our regulated manufacturing environment, and the team now shares one language for service management."

    Marisol Vega

    IT Training Manager, Pharmaceutical Manufacturer

    0/0

    Consistent Practice Across Sites

    "Invensis Learning delivered corporate ITIL 5 Foundation training for our service delivery teams. Scheduling was flexible, the trainer was experienced, and our incident and change practices are more consistent across sites now."

    Roberto Colon

    Head of IT Service Delivery, Financial Services

    0/0



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    100K+

    Happy Learners

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    Locations Worldwide

    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value in modern digital environments.

    General

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create and continually improve value in modern digital environments.

    Is ITIL 5 Foundation worth it in Puerto Rico?

    Yes. As pharmaceutical, fintech and shared-services employers on the island modernize their IT operations, they increasingly value the current ITIL 5 framework. The credential opens roles from service desk analyst to IT service delivery manager, where IT pay in Puerto Rico ranges from around $32,000 up to $105,000 or more.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with a stronger emphasis on value co-creation, sustainability and digital-era working than ITIL 4.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. It is designed to be accessible to IT and business professionals alike.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes ITIL 5-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. Exam voucher inclusion varies by package. Talk to a learning advisor for a full breakdown for your plan.

    How much does ITIL 5 Foundation training cost in Puerto Rico?

    Pricing depends on the format you choose, such as live virtual, classroom or corporate group training. Fees are quoted in US dollars for Puerto Rico. Request a quote for current pricing and any available offers.

    Is the exam fee included in the training price?

    It depends on the package. Some plans bundle the PeopleCert exam voucher with training, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm the exam fee at peoplecert.org and ask us which package includes the voucher.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT departments, service desks and operations teams. Contact us for a tailored group quote for your organization in Puerto Rico.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, single-answer, multiple-choice examination based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 questions and you have 60 minutes to complete it. It is a closed-book test using single-answer multiple-choice questions across the nine ITIL 5 Foundation topic areas.

    What is the passing score for the ITIL 5 Foundation exam?

    The passing score is 65%, which means you need at least 26 out of 40 questions correct to pass. The training and mock exams are designed to build broad mastery across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorized test center. It is often arranged through the training and exam package.

    What if I do not pass on the first attempt?

    If you do not pass the first time, you can resit the ITIL 5 Foundation exam. Our practice questions, mock exams and trainer guidance are designed to prepare you for a first-attempt pass. Confirm the current resit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The 16-hour program builds understanding step by step and is suitable whether you are new to ITIL or updating from an earlier version.

    Are practice questions and mock exams included?

    Yes. The program includes practice questions and mock exams aligned to the 40-question, 60-minute, closed-book format, so you can identify weak areas and build exam readiness before your attempt.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the most up-to-date service management framework.

    Will I receive study materials and a certificate?

    Yes. You receive ITIL 5-aligned courseware, practice resources and, on meeting the course requirements, a course completion certificate. Passing the PeopleCert exam earns you the official ITIL 5 Foundation digital certificate and badge.

    Enrollment

    How do I enroll in ITIL 5 Foundation training in Puerto Rico?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer live virtual instructor-led training, classroom training and customized corporate group training. This lets professionals in San Juan, Guaynabo and across Puerto Rico pick the format that fits their schedule.

    How soon can I start?

    New batches open regularly across our live virtual and classroom formats, and self-scheduling options let many learners start quickly. See upcoming schedules or ask an advisor about the next available cohort for Puerto Rico.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.