Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters for Vietnam's IT SectorYour Route into Modern IT Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Vietnam gives IT and business professionals a structured route into modern digital product and service management. It introduces the ITIL Value System, value co-creation, and the practices that help organisations create, deliver and continually improve value in digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to cover the full product and service lifecycle, value stream mapping, and a stronger digital-era focus. With no formal prerequisites, the credential suits service desk analysts, IT operations staff, digital product managers, and DevOps and Agile practitioners who want current, recognised ITSM knowledge. Vietnam's IT services and outsourcing sector is expanding fast, and employers increasingly value structured service management skills. Earn your ITIL 5 credential with Invensis Learning and start your journey into modern IT service delivery with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters for Vietnam's IT SectorYour Route into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in VietnamDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earning ITIL 5 Foundation Is Worth ItThe Value Behind the Credential

    ITIL V5 Foundation Exam Format in VietnamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Vietnam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Demand in VietnamWhere ITIL 5 Foundation Leads

    ITIL is the world's most widely adopted service management framework, and demand for credentialed professionals is rising across Vietnam. IT services exporters, telecom operators, banks and cloud providers all run large digital service portfolios that need reliable incident, change and service delivery practice. As enterprises scale and update to ITIL 5, roles from service desk analyst to IT service delivery manager and head of ITSM are in demand, and here is what the market is telling us right now.

    Industry Forces Driving ITSM Demand in Vietnam

    ITIL 5 Foundation is more than a credential. It is a career step for professionals who want to deliver reliable, value-driven digital services. Join those building modern ITSM skills in Vietnam and start your journey today.

    Your Vietnam ITSM Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift This Credential Delivers

    Vietnam's IT services and digital economy is expanding, and employers increasingly separate professionals with recognised service management skills from the rest. Here is which side of that line you want to be on.

    Sources: ITviec, Glassdoor, ERI (Vietnam) 2025-2026.

    How to Get ITIL V5 Founfdation Certified in VietnamStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Vietnam is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITSM Skills You Will BuildFrom the Nine ITIL 5 Topic Areas

    In ITIL 5 Foundation training you will learn to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle, and value stream management to real digital service work. The curriculum maps to the nine official ITIL 5 (Version 5.0) topic areas, so you gain both exam readiness and skills you can use at work.

    Digital Product and Service Concepts

    Understand what defines digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation and the Four Dimensions

    Explain how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability across the four dimensions of service management.

    The ITIL Value System and Governance

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real digital environments.

    The Product and Service Lifecycle and Practices

    Work through discovery, design, build, operation, and delivery and support, and understand how ITIL's management practices enable consistent ways of working.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term results.

    Who Should TakeITIL V5 Foundation Certification Training in Vietnam?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1375

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1375

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in VietnamYour Accredited ITSM Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Vietnam who want to build modern IT service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan a team programme, you get a professional learning experience built around practical understanding, real-world application, and exam readiness for the current ITIL 5 (Version 5.0) syllabus.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • Courseware aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0)
    • Experienced, PeopleCert-accredited trainers with real ITSM practice
    • Flexible live virtual, classroom and corporate training formats
    • Mock exams and practice questions aligned to the ITIL 5 exam pattern
    • Guidance to help you clear the ITIL 5 Foundation exam on the first attempt
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VietnamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    ITIL Version 5 Foundation Training Location in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

    corporate banner

    Corporate Training in VietnamFor Your IT and Service Teams

    • Upskill whole IT and service teams in modern, current-edition ITSM
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management experience
    • Role-based examples drawn from outsourcing, telecom and BFSI
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Vietnam and global sites

    Trusted by Leading Vietnamese Organisations

    FPT SoftwareViettelVNGCMCVNPTTMA Solutions

    What Our Learners Say

    Passed on the First Attempt

    "The training made the ITIL Value System and the product and service lifecycle easy to follow. The mock exams matched the real ITIL 5 pattern, and I passed the Foundation exam on my first attempt."

    Nguyen Minh Anh

    Service Desk Analyst

    0/0

    Practical and Career-Focused

    "As someone moving up from IT support, the guiding principles and value stream mapping topics gave me practical tools I now use every day. The trainer explained the ITIL 5 changes clearly."

    Tran Quoc Bao

    IT Support Engineer

    0/0

    A Smooth Step up to ITIL 5

    "I was updating my knowledge from ITIL 4, and this course made the shift to digital product and service management straightforward. The courseware was well structured and current."

    Le Thi Huong

    IT Operations Analyst

    0/0

    Great Outcome for Our Team

    "We enrolled our service delivery team, and the live virtual sessions fitted around our shifts. The team now shares a common language for incident, change and continual improvement."

    Pham Van Duc

    IT Service Delivery Manager, Telecom Sector

    0/0

    Reliable Corporate Training Partner

    "As an L&D lead, I needed accredited, consistent training for our operations group. Invensis delivered a tailored ITIL 5 programme with clear reporting and strong trainer support."

    Vo Thi Lan

    Learning and Development Lead, Banking Sector

    0/0



    Trustpilot

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    Happy Learners

    100+

    Locations Worldwide

    99%

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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. It suits IT support and operations staff, digital product owners, and Agile or DevOps practitioners.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and improve value. It suits IT support and operations staff, digital product owners, and Agile or DevOps practitioners.

    Is ITIL 5 Foundation worth it in Vietnam?

    Yes. Vietnam's IT services market is worth around US$2.63 billion in 2026 and growing, and employers across outsourcing, telecom and banking value recognised service management skills. ITIL 5 Foundation validates current-edition ITSM knowledge and supports roles from service desk analyst to IT service delivery manager.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and value stream mapping and management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    Do I need prior experience or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals who hold ITIL 4 will recognise some concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Vietnam?

    Training fees vary by format and schedule, so pricing is available on request in your local currency. The fee typically covers accredited courseware, practice questions and mock exams, trainer-led sessions, and learner support. Request a quote or speak with a learning advisor for the current price.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, ITIL 5 practice questions and mock exams, instructor-led sessions, first-attempt exam guidance, learner support, and a course completion certificate. Confirm the exam voucher inclusion when you enrol.

    Is the exam fee included in the training price?

    Exam fees are set by PeopleCert and can vary by region and purchasing channel. Some packages bundle the exam voucher with training and others do not, so confirm inclusion when you enrol. Verify current exam pricing at peoplecert.org.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and digital product teams. Contact us for a tailored quote for your team.

    What payment and instalment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. The questions are drawn from the nine official ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means you need at least 26 correct answers out of 40. Focus on broad understanding across all nine topic areas rather than any single section.

    Which topic areas does the exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert. Our training includes mock exams, practice questions and first-attempt guidance to help you prepare thoroughly. Verify the current re-sit policy and any fees at peoplecert.org.

    Course Content

    What will I learn in ITIL 5 Foundation training?

    You will learn to apply the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping. The curriculum maps to the nine official ITIL 5 (Version 5.0) topic areas.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible, entry-level credential with no prerequisites. The training starts from core concepts and builds up, so beginners and those new to ITIL can follow it comfortably with trainer support and practice materials.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, practice questions, and full-length mock exams. Materials are structured around the nine ITIL 5 Foundation topic areas to reinforce understanding and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition published by PeopleCert (AXELOS), so you study the most up-to-date content.

    How long is the training programme?

    The instructor-led programme runs for 16 hours in total, typically delivered as two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the 40-question exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, and customised corporate group training. Choose the format that fits your schedule and learning preference. See upcoming batches or ask an advisor for the next available dates.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats, and corporate schedules are arranged to suit your team. Contact us to see the next available dates and reserve your place.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.