Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for Vietnam

    VeriSM Foundation certification training in Vietnam introduces the VeriSM Foundation (VeriSM-F) credential from EXIN, a service management approach designed for the digital age. VeriSM helps organisations define their own flexible service management approach rather than following a single prescriptive framework, using the management mesh to combine ITIL, Agile, DevOps, Lean and other practices to fit their context. This programme is built for IT and business professionals across Ho Chi Minh City, Hanoi and Da Nang who want to lead modern service delivery. It is the entry point to the EXIN VeriSM scheme and has no formal prerequisites, so it suits service desk staff, IT operations teams, consultants and managers alike. Aligned to the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, the course prepares you for the 40-question, closed-book exam and a lifetime EXIN credential. As Vietnam's IT services market scales past US$2.6 billion, certified, framework-agnostic service professionals are increasingly valued. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for Vietnam

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Vietnam, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    VeriSM Foundation Certification Eligibility in VietnamDo You Qualify for the VeriSM™ Foundation Exam?

    Why VeriSM Foundation Pays off for Your CareerValue for Professionals and Teams

    VeriSM Foundation Exam Format in VietnamWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    VeriSM Foundation Certification Cost in Vietnam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Career Scope and Demand in VietnamWhere Service Skills Take You

    VeriSM Foundation is valued as an entry point into modern, flexible service management, a fast-growing need across Vietnam's IT services, banking, telecoms and public-sector employers. As enterprises combine multiple frameworks and accelerate digital transformation, professionals who can shape context-driven service delivery are increasingly sought after. Demand spans service desk, IT operations, service delivery and consulting roles, and here is what the market is telling us right now.

    Market Forces Driving VeriSM Demand in Vietnam

    VeriSM Foundation is more than a certificate. It is a modern service management skillset for the digital age. Join professionals shaping flexible service delivery across Vietnam. Start your journey today.

    Your Vietnam Career Transformation

    From Framework Confusion to Service Leadership

    Your VeriSM Transformation

    Vietnam's service economy is modernising fast, and employers increasingly separate professionals who understand flexible, digital-age service management from those tied to a single framework. Here is which side of that line you want to be on.

    Sources: ERI, Manpower Vietnam Salary Guide 2026, itviec Vietnam IT Salary Report 2025-2026.

    How to Get VeriSM Foundation Certified in VietnamStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

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    Skills You Will Build with VeriSM FoundationCapabilities for the Digital Service Age

    This VeriSM Foundation programme covers all seven EXIN examination topic areas, from service culture to the management mesh and innovative technologies. By the end, you can explain how organisations define a flexible, modern service management approach and prepare confidently for the exam.

    Modern Service Thinking

    Understand what a service organisation is, why service culture matters, and how digital transformation is reshaping service delivery and consumer expectations.

    The VeriSM Model and Management Mesh

    Work with governance, service management principles and the management mesh, and apply the Define, Produce, Provide and Respond stages of VeriSM.

    Selecting the Right Practices

    Learn how to combine ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh, choosing the right approach for each organisational context.

    Applying Innovative Technologies

    See how cloud, artificial intelligence, automation, IoT and analytics shape modern service management and the choices teams make within the mesh.

    People and Organisational Structure

    Understand how teams, roles, collaboration and servant leadership enable effective, consumer-focused service delivery.

    Getting Started with VeriSM

    Learn practical steps to assess maturity, define an initial mesh, integrate existing frameworks and drive continuous improvement.

    Who Should TakeVeriSM Foundation Certification Training in Vietnam?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1195

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Vietnam seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1195

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Professionals Choose Invensis LearningFor Your VeriSM Foundation Certification Training in Vietnam?

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Vietnam who want to build modern, flexible service management capability and prepare for the EXIN exam. As a trusted VeriSM Foundation training company in Vietnam, our programmes combine experienced, accredited trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, we provide a professional learning experience focused on practical understanding, real-world application and exam readiness.

    • EXIN-aligned VeriSM courseware delivered by experienced service management trainers
    • Flexible formats: live online (live virtual), classroom and self-paced learning
    • Structured materials and practice questions mapped to the VeriSM exam
    • Guidance on exam registration and preparation, from enrolment to certification
    • Customised corporate schedules for teams across Vietnam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across multiple industries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in VietnamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    VeriSM Foundation Training Location in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

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    Corporate VeriSM Training for TeamsFor Your Teams in Vietnam

    • Suitable for small, medium and large service and operations teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, offsite, live virtual or hybrid formats
    • Experienced trainers with real service management and industry expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Vietnam and global locations

    Leading Organisations

    FPT CorporationViettelVNPTCMC CorporationVNGTechcombank

    What Our Learners Say

    A Modern Take on Service Management

    "The VeriSM training finally connected ITIL, Agile and DevOps for me. The management mesh made sense straight away, and the mock questions meant I passed the EXIN exam without stress."

    Nguyen Minh Anh

    IT Service Desk Analyst

    0/0

    Practical and Beginner-Friendly

    "I moved into IT service management from support, and this course gave me a clear, framework-agnostic foundation. The trainer used real examples that I could apply at work the next week."

    Tran Quoc Bao

    IT Operations Analyst

    0/0

    Great Preparation for the Exam

    "The sessions covered all seven topic areas well and the practice tests showed me where to focus. I felt ready on exam day and now use VeriSM ideas in my consulting work every day."

    Le Thi Huong

    IT Service Management Consultant

    0/0

    Aligned Our Teams Around One Approach

    "We trained our service management team with Invensis Learning. VeriSM gave everyone a shared language to integrate our existing ITIL and Agile practices, and delivery has become far more consistent."

    Pham Van Duc

    IT Service Delivery Manager, Telecoms Sector

    0/0

    Flexible Corporate Delivery

    "The live virtual format worked around our shifts, and the content was tailored to our digital-banking context. Our operations staff now think in terms of consumer outcomes, not just tickets."

    Vo Thanh Mai

    Head of IT Operations, Banking Sector

    0/0



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    Happy Learners

    100+

    Locations Worldwide

    99%

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    We also deliver VeriSM™ Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    General

    What is the EXIN VeriSM Foundation certification?

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    Is VeriSM Foundation worth it for professionals in Vietnam?

    Yes. As Vietnam's IT services market scales past US$2.6 billion and employers combine multiple frameworks, professionals who understand flexible, modern service management are in demand across IT services, banking and telecoms. The credential is globally recognised and valid for life.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one method, it gives organisations a model to combine the practices best suited to their context, including ITIL, Agile, DevOps, Lean and SIAM. The management mesh is the central concept that makes this flexible approach work.

    Are there prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is open to all IT and business professionals regardless of education, experience or prior service management knowledge, which makes it an accessible entry point.

    How long is the VeriSM Foundation certification valid?

    The certification is valid for life. It does not expire and needs no renewal or continuing education, so once you pass the EXIN exam the credential is yours permanently.

    Pricing

    How much does VeriSM Foundation training cost in Vietnam?

    VeriSM Foundation training in Vietnam is available on request, as pricing varies by format and whether the EXIN exam is bundled. The fee typically covers courseware, practice questions and learner support. Request a quote for current pricing.

    What is included in the course fee?

    The training fee usually includes EXIN-aligned courseware, practice questions, mock assessments, trainer-led sessions and learner support. Exam vouchers are often bundled through an accredited provider. Confirm inclusions when you request a quote.

    How much does the EXIN VeriSM Foundation exam cost?

    EXIN exam pricing varies by region and whether you buy directly from EXIN or through an accredited training provider bundle. It is usually quoted with your training package, so ask your learning advisor for the current amount.

    Do you offer corporate or group pricing?

    Yes. We offer corporate VeriSM training with customised schedules and volume-based pricing for teams and departments. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is closed book with single-answer, multiple-choice questions. It is based on the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, and can be taken online with proctoring or at a test centre.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book, so preparation focuses on understanding VeriSM concepts rather than recall of policy detail.

    What is the passing score for the VeriSM Foundation exam?

    You need 65% to pass, which means at least 26 correct answers out of 40. Preparing across all seven examination topic areas is the best way to reach this mark.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started, per the EXIN examination specification.

    Where can I take the VeriSM Foundation exam?

    You can sit the exam online through EXIN's proctored system or at an accredited test location. It is usually arranged through your accredited training provider as part of a training and exam package.

    Course Content

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation has no prerequisites and is designed for beginners as well as experienced professionals. The training builds concepts from the ground up, so no prior service management knowledge is required.

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile and DevOps, the role of innovative technologies, and how organisations get started with VeriSM.

    How long is the VeriSM Foundation training?

    The training runs for around 16 hours, typically delivered over two days or as extended half-day sessions. This gives enough time to cover all seven topic areas and prepare for the exam.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions, mock assessments and reference material mapped to the VeriSM Foundation Examination Specification, plus trainer guidance throughout the course.

    Is the courseware aligned with the current VeriSM standard?

    Yes. The courseware aligns to the EXIN VeriSM Foundation Examination Specification and the IFDC VeriSM framework, so you study the current, authoritative body of knowledge.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment and receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and self-paced e-learning, plus customised corporate group training, so you can pick the format that fits your schedule.

    When can I start VeriSM Foundation training?

    New batches run regularly across live online and classroom formats, and self-paced learning lets you start immediately. See upcoming schedules or ask an advisor for the next available cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.