Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge Certification?Your Fast Route from ITIL 4 to ITIL 5

    The ITIL Foundation Bridge Version 5 (ITIL 5 Bridge) is a transition certification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5, the fifth iteration of the IT Infrastructure Library from AXELOS (PeopleCert). Rather than repeating what you already know, the ITIL 5 Foundation Bridge certification training focuses only on what is new and changed, so you transition efficiently in a single day. You explore the headline additions in ITIL 5: the product and service lifecycle, the evolved ITIL Value System, value stream mapping and management, and an updated value co-creation model that adds experience and sustainability. Pass the bridge exam and you earn the ITIL 5 Foundation credential, exactly as if you had sat the full ITIL 5 Foundation exam. Across Vietnam, IT service teams in outsourcing, banking and telecoms are moving to the current framework, so keeping your credential up to date matters. Start your ITIL 5 journey with Invensis Learning and step into the new framework with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge Certification?Your Fast Route from ITIL 4 to ITIL 5

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vietnam, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    ITIL V5 Foundation Bridge Certification Eligibility in VietnamDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    Why the ITIL 5 Bridge Pays OffFor Professionals and Employers in Vietnam

    ITIL V5 Foundation Exam Format in VietnamWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Bridge Certification Cost in Vietnam

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where the ITIL 5 Credential Leads in VietnamRoles, Demand and Pay

    ITIL remains the leading IT service management framework across Vietnam, and moving your credential to ITIL 5 keeps you aligned with employers in IT outsourcing, banking and telecoms. As FPT, Viettel and the banking sector invest in cloud, automation and digital services, certified ITSM professionals who speak the current framework are sought after, from service desk lead through to IT service delivery and operations management. Here is what the market is telling us now.

    Why ITIL 5 Skills Are in Demand Across Vietnam

    The ITIL 5 Bridge is the fastest way to move your ITIL 4 knowledge to the current framework. Join ITSM professionals across Vietnam keeping their credential and skills up to date. Start your transition today.

    Your Vietnam Career Transformation

    Where You Stand Today

    The ITIL 5 Upgrade Ahead

    Vietnam's IT service teams are moving to the current framework, and employers increasingly separate professionals who are current on ITIL 5 from those who are not. Here is which side of that line you want to be on.

    Sources: ITviec Vietnam IT Salary Report 2025-2026; Michael Page Vietnam Salary Guide 2026.

    How to Get ITIL V5 Foundation Bridge Certified in VietnamStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Vietnam is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Vietnam is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build on the ITIL 5 BridgeNew Concepts, Confident Practice

    This ITIL 5 Bridge training builds the skills ITIL 4 Foundation holders need to work confidently with the latest framework. You focus only on what is new and changed in ITIL 5, then apply it to real service management contexts.

    Grasp the Key ITIL 5 Enhancements

    Understand what has changed since ITIL 4: the new and refined concepts, structural updates and rationale behind ITIL 5, so you know exactly what is different and why it matters for your work.

    Apply the Product and Service Lifecycle

    Learn how ITIL 5 structures digital product and service management across the lifecycle of Discovery, Design, Build, Operation, Delivery and Support, and how it helps manage complex, AI-enabled environments.

    Use Value Stream Mapping and Management

    Explore value stream mapping and management as a dedicated ITIL 5 discipline, improving visibility, flow and the efficient delivery of value across teams and suppliers.

    Speak Updated ITIL 5 Language

    Gain clarity on new and redefined terminology so you can communicate confidently and consistently with teams, partners and stakeholders in an ITIL 5 environment.

    Reinforce the Enhanced Value Model

    Discover how ITIL 5 extends value co-creation across the full stakeholder ecosystem, adding experience and sustainability and linking strategy to measurable outcomes.

    Integrate ITIL 5 into Daily Work

    Learn to fold the enhancements into your existing ITIL 4 knowledge, applying updated guidance to improve collaboration, service performance and business results.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Vietnam?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 525

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 525

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning for the ITIL 5 BridgeYour Certification Partner in Vietnam

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation Bridge training aligned to the official AXELOS syllabus. Our PeopleCert-accredited trainers, flexible delivery formats and structured courseware help you transition from ITIL 4 to ITIL 5 with confidence. As an established ITIL 5 Foundation Bridge training company, we work with you whether you enrol as an individual professional or arrange corporate training for your team in Vietnam, combining expert instruction, practical case studies and dedicated learner support to take you from study to a current, globally recognised credential.

    • PeopleCert Accredited Training Organization aligned to the official AXELOS syllabus
    • Experienced, PeopleCert-accredited ITIL trainers
    • Focused one-day format that respects your ITIL 4 knowledge
    • Live virtual, classroom and corporate delivery options
    • ITIL 5 Bridge practice questions and mock exams included
    • Industry case studies showing what is new in ITIL 5
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL (Version 5) Foundation Bridge Course Training Locations in VietnamInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Vietnam

    Sofitel Legend Metropole Hanoi, 15, Ngo Quyen Street, Hoan Kiem Ward, Hanoi City, 11024, Vietnam

    ITIL V5 Foundation Bridge Training Location in Vietnam

    Caravelle Saigon Hotel, Lam Son Square, Quarter 5, Saigon Ward, Thu Duc, Ho Chi Minh City, 71006, Vietnam

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    Corporate ITIL 5 Team TrainingUpskill ITSM Staff in Vietnam

    • Move your entire ITIL 4 certified team to ITIL 5 efficiently
    • Customised schedules aligned to your team's availability
    • Live virtual, onsite and blended delivery across Vietnam
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-relevant case studies on the ITIL 5 changes
    • Dedicated coordination and support for group training
    • Scalable delivery for local and multi-site teams

    Trusted by Leading Organisations

    FPT SoftwareViettelVNPTCMCTechcombankTMA Solutions

    What Our Learners Say

    Updated to ITIL 5 in a Single Day

    "I already held ITIL 4 Foundation, so the bridge was perfect. In one day I understood the product and service lifecycle and value stream management, and passed the ITIL 5 exam the same week. The trainer made the changes easy to grasp."

    Nguyen Van Minh

    IT Service Delivery Lead

    0/0

    Focused, Efficient and Exam-Ready

    "The course focused only on what is new in ITIL 5, so no time was wasted. The mock questions matched the real exam format well, and I felt fully prepared for the 20-question bridge exam."

    Tran Thi Huong

    Incident Manager

    0/0

    Practical and Clearly Explained

    "As an ITSM analyst I needed my credential to stay current. The sessions were practical and the trainer answered every question about the new terminology and value model. Highly recommended."

    Le Hoang Nam

    ITSM Analyst

    0/0

    Seamless Team Transition to ITIL 5

    "We moved our whole service management team to ITIL 5 with Invensis Learning. The one-day format meant minimal disruption, and everyone now shares the same updated language. Delivery was smooth and well organised."

    Pham Quang Duc

    IT Operations Manager, Telecoms

    0/0

    Efficient Upskilling for Our Team

    "Arranging bridge training for our banking IT staff was straightforward. The trainer tailored examples to our environment, and the team came away current on ITIL 5 without repeating Foundation content."

    Vo Thi Lan

    Learning and Development Manager, Banking

    0/0



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    We also deliver ITIL (Version 5) Foundation Bridge Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL Foundation Bridge Version 5 is a transition qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on the key differences between ITIL 4 and ITIL 5 and is governed by AXELOS (PeopleCert).

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL Foundation Bridge Version 5 is a transition qualification for professionals who already hold ITIL 4 Foundation and want to update their knowledge and credential to ITIL 5. It focuses only on the key differences between ITIL 4 and ITIL 5 and is governed by AXELOS (PeopleCert).

    Who should take the ITIL 5 Bridge?

    The bridge is designed for professionals who already hold ITIL 4 Foundation or an accepted equivalent. Those without ITIL 4 Foundation should take the full ITIL 5 Foundation qualification instead.

    Is the ITIL 5 Bridge worth it in Vietnam?

    Yes. As IT service teams across Vietnam's outsourcing, banking and telecom sectors adopt the current framework, an up-to-date ITIL 5 credential keeps you relevant and competitive for service management roles. Talk to a learning advisor to plan your upgrade.

    What credential do I receive after passing?

    Passing the bridge exam grants the ITIL 5 Foundation credential, equivalent to sitting the full ITIL 5 Foundation exam. It enables progression to all higher ITIL 5 qualifications.

    How long is the ITIL 5 credential valid?

    The ITIL 5 Foundation credential earned through the bridge is valid for three years. Renewal requires earning 60 CPD points within each three-year cycle via PeopleCert.

    Is the certification recognised internationally?

    Yes. PeopleCert operates in over 200 countries, and the ITIL 5 Foundation credential awarded through the bridge is globally recognised and equivalent to the full ITIL 5 Foundation credential.

    Pricing

    How much does ITIL 5 Bridge training cost in Vietnam?

    ITIL 5 Bridge training fees vary by format and provider and are available on request. The PeopleCert exam fee is billed separately in USD, EUR or GBP under regional pricing. Request a quote for current pricing in Vietnam.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams and learner support. Confirm whether the PeopleCert exam voucher is included when you enrol.

    Is the exam fee included in the training price?

    This varies by package. PeopleCert bills the bridge exam separately under regional pricing, though many training bundles include the exam voucher. Ask a learning advisor what your package covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for ITSM teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL Foundation Bridge Version 5 exam is a closed-book, multiple-choice examination with single-answer questions, delivered by PeopleCert. It focuses only on what is new and changed in ITIL 5 relative to ITIL 4.

    How many questions are in the exam and how long is it?

    The bridge exam has 20 questions and lasts 30 minutes. It is closed book with single-answer multiple-choice questions.

    What is the passing score?

    The pass mark for the ITIL 5 Bridge exam is 65%, which is 13 out of 20 questions correct.

    How is the exam delivered?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Vietnam.

    What are the prerequisites for the exam?

    ITIL 4 Foundation certification is required to take the bridge exam. Candidates without ITIL 4 Foundation should take the full ITIL 5 Foundation qualification instead.

    What does the bridge exam cover?

    The exam covers five topic areas: Key Enhancements in ITIL (Version 5); Digital Product and Service Management Evolution; Updated Language and Core Concepts; Enhanced Value Creation Approach; and Applying ITIL (Version 5) in Practice.

    Course Content

    What will I learn in the ITIL 5 Bridge course?

    You will learn what is new and changed in ITIL 5, including the product and service lifecycle, value stream mapping and management, the evolved ITIL Value System and the updated value co-creation model with experience and sustainability.

    Do I need prior experience to take this course?

    You need to hold ITIL 4 Foundation, as the bridge builds on that knowledge. No further work experience is required, and the training assumes your existing ITIL 4 understanding as a baseline.

    How long is the training?

    The ITIL 5 Bridge training runs for one day (8 hours). It can also be delivered as two half-days, covering only ITIL 5 new and updated content.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies illustrating the changes, practice questions and mock exams to prepare for the bridge exam.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL Foundation Bridge Version 5 syllabus, covering the move from ITIL 4 to ITIL 5.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment and you will receive access to schedules, courseware and learning resources. Talk to an advisor to see upcoming batches.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule in Vietnam.

    Should I take the bridge or the full ITIL 5 Foundation?

    If you hold ITIL 4 Foundation, the bridge is the faster route to ITIL 5 Foundation, one day rather than two. If you do not hold ITIL 4 Foundation, take the full ITIL 5 Foundation qualification instead.

    How soon can I start?

    New live virtual and classroom batches run regularly. Contact a learning advisor to see upcoming schedules and choose a date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.