Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the Business Analysis Foundation and Practitioner Course?Your Route into Professional BA

    The Business Analysis Foundation and Practitioner Certification Course (BA F&P) is a combined EXIN BCS programme that takes you from foundational business analysis knowledge to confidently applying BA tools and techniques in real project scenarios. Offered as Business Analysis certification training in Zambia, it is governed by EXIN in partnership with BCS, The Chartered Institute for IT, and aligned to the BCS Business Analysis Body of Knowledge. The Foundation level builds comprehension across 14 topic areas, from investigation techniques and requirements engineering to business process modelling and business cases. The Practitioner level then tests how you apply those techniques across seven scenario-based topic areas. You sit two separate EXIN exams: the Foundation exam and the scenario-based Practitioner exam, each 40 questions, closed book, with a 65 per cent pass mark. Both certifications are for lifetime, with no renewal required. With Zambia's banks, telecoms, mining houses and public sector all investing in digital change, employers increasingly want professionals who can turn business needs into clear, deliverable requirements. Whether you are moving into business analysis or formalising years of practice, this recognised BCS-backed credential is a clear step forward. Start your journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Zambia, approved to deliver official Business Analysis training using EXIN-aligned courseware and the EXIN Business Analysis Certification Examination Content Outline(ECO).

    What Is the Business Analysis Foundation and Practitioner Course?Your Route into Professional BA

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Zambia, approved to deliver official Business Analysis training using EXIN-aligned courseware and the EXIN Business Analysis Certification Examination Content Outline(ECO).

    Key Highlightsof the Business Analysis Foundation and Practitioner Training Course

    Business Analysis F&P Certification Eligibility in ZambiaDo You Qualify for the Business Analysis F&P Exam?

    The Payoff of Getting BA CertifiedValue for You and Your Employer

    Business Analysis F&P Exam Format in ZambiaQuestions, Duration and Passing Criteria

    The Business Analysis Foundation and Practitioner (BA F&P) exams validate your ability to perform structured business analysis across the full BA lifecycle, from strategic context analysis through to requirements engineering, solution evaluation, and benefits realisation. The certification focuses on key areas such as the business analysis process model, strategic analysis (PESTLE, Porter's Five Forces, MOST, SWOT), stakeholder analysis and engagement (Power/Interest grid, CATWOE, RACI), modelling business systems and processes, requirements engineering (elicitation, analysis, validation, management), business case development and investment appraisal, gap analysis, and benefits planning and realisation. It is designed for professionals who want to demonstrate their expertise in translating business needs into deliverable solutions and supporting successful change in real-world organisational environments.

    Business Analysis F&P Certification Cost in Zambia

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Business Analyst Careers and Demand in ZambiaWhy the Credential Pays Off

    Business analysis is one of Zambia's fastest-growing professional skills, valued by banks, telecoms, mining houses, consultancies and public bodies driving digital change. As financial inclusion, e-government and Copperbelt digitalisation scale, employers increasingly want analysts who can turn business needs into clear requirements. Demand runs from Business Analyst through Senior Analyst to BA Manager, and here is what the market is showing right now.

    What Is Driving Demand for Business Analysts in Zambia

    Business analysis is more than a qualification. It is the skill that turns Zambia's digital ambitions into deliverable projects. Join professionals who bridge business and technology, and start your certification journey today.

    Your Zambia Career Transformation

    Your Career Before and After Certification

    The Shift This Programme Delivers

    Zambia's banks, telecoms, mining houses and public bodies are investing in digital change, and employers increasingly separate certified business analysts from the rest. Here is which side of that line you want to be on.

    Sources: WorldSalaries, PayScale, Glassdoor, Paylab (Zambia) 2026.

    How to Get Business Analysis F&P Certified in ZambiaStep-by-Step Certification Process

    The Business Analysis certification path in Zambia is a streamlined two-exam track. Complete the 4-day Invensis Learning training, then sit both the Foundation and Practitioner exams (each 40 MCQ / 60 minutes / 65% pass / closed book). On passing both, you earn the Business Analysis Foundation and Practitioner credentials.

    Step 1: Qualification Assessment

    Measure your current skills and experience to determine your readiness for the business analysis foundation and practitioner course.

    Step 2: Enroll in the Learning Program

    Choose a learning format that aligns with your schedule and goals, including live online sessions, classroom delivery, self-paced learning, or a Business Analysis F&P bootcamp. Enrollment provides access to course materials, learning resources, and expert trainer support.

    Step 3: In-Depth Learning

    Gain immersive exposure to theories, methodologies, and real-world practices through our business analysis online course, ideal for learners in Zambia seeking flexibility and depth.

    Step 4: Skill Refinement

    Hone your skills with practical tools like mock tests and simulation exercises, designed to reflect the rigor of the business analysis practitioner course and help you develop confidence.

    Step 5: Exam Readiness and Take the Exam

    Validate your exam preparedness with our business analysis online training. Sit the Foundation and Practitioner exams (40 MCQ / 60 minutes / 65% pass each).

    Step 6: Review Exam Outcomes

    Once you've completed the exams, thoroughly assess your performance metrics to evaluate your success and plan the next steps in your professional journey.

    Step 7: Pass and Get Certified

    After passing, you receive your PMP credential and digital badge, valid for three years. Maintain certification with 60 PDUs across the three-year cycle (35 in Education, 25 in Giving Back).

    Module 1: What is Business Analysis?

    • The Origins of Business Analysis
    • The Development of Business Analysis
    • The Scope of Business Analysis Work
    • Taking a Holistic Approach
    • The Role and Responsibilities of a Business Analyst

    Module 2: The Competencies of a Business Analyst

    • Personal qualities
    • Business knowledge
    • Professional techniques
    • The development of competencies

    Module 3: Strategy Analysis

    • The context for strategy
    • The definition of strategy (Johnson, Scholes, and Whittington 2008)
    • Strategy development
    • External environment analysis
    • Internal environment analysis
    • SWOT analysis
    • Executing strategy

    Module 4: The Business Analysis Process Model

    • An approach to problem-solving
    • Stages of the business analysis process model
    • Objectives of the process model stages
    • Procedure for each process model stage
    • Techniques used within each process model stage

    Module 5: Investigation Techniques

    • Interviews
    • Observation
    • Workshops
    • Scenarios
    • Prototyping
    • Quantitative approaches
    • Documenting the current situation

    Module 6: Stakeholder Analysis and Management

    • Stakeholder categories and identification
    • Analyzing stakeholders
    • Stakeholder management strategies
    • Managing stakeholders
    • Understanding stakeholder perspectives
    • Business activity models

    Module 7: Modeling Business Processes

    • Organizational context
    • An alternative view of an organization
    • The organizational view of business processes
    • Value propositions
    • Process models
    • Analyzing the as-is process model
    • Improving business processes (to-be business process)

    Module 8: Defining the solution

    • Gap analysis
    • Introduction to Business Architecture
    • Definition of Business Architecture
    • Business Architecture techniques

    Module 9: Making a Business and Financial Case

    • The business case in the project lifecycle
    • Identifying options
    • Assessing project feasibility
    • Structure of a business case
    • Investment appraisal

    Module 10: Establishing the Requirements

    • A Framework for Requirements Engineering
    • Actors in requirements engineering
    • Requirements elicitation
    • Requirements analysis
    • Requirements validation
    • Documenting and Managing Requirements
    • The requirements document
    • The requirements catalog
    • Managing requirements

    Module 11: Modeling Requirements

    • Modeling system functions
    • Modeling system data

    Module 12: Delivering the Requirements

    • Delivering the solution
    • Context
    • Lifecycles

    Module 13: Delivering the Business Solution

    • BA's role in the business change lifecycle
    • Design stage
    • Implementation stage
    • Realization stage

    Module 1: The Rationale for Business Analysis

    • Explain the role of the BA throughout the business change lifecycle
    • Understand the scope of the BA role within the context of the range of analysis activities: strategic analysis and definition, business analysis, and IT systems analysis
    • Identify three competency areas for a BA: personal qualities, business knowledge, and professional techniques

    Module 2: Understanding the Strategic Context

    • Apply the MOST technique to analyze the internal environment of an organization
    • Apply the resource audit technique to analyze the internal environment of an organization.
    • Apply the PESTLE technique to analyze the external environment of an organization
    • Apply Porter’s Five Forces technique to analyze the external environment of an organization
    • Explain the purpose of a SWOT analysis
    • Identify strengths, weaknesses, opportunities, and threats for a given scenario
    • Define and explain the relationship between Critical Success Factor, Key Performance Indicator, and Performance Targets.
    • Define the elements of the balanced business scorecard and describe how it may be used to identify Critical Success Factors and Key Performance Indicators

    Module 3: Understanding the Current Situation

    • Identify the generic stakeholder categories defined in the stakeholder wheel
    • Identify relevant investigation techniques for a given scenario
    • Explain the rationale for taking a holistic view when investigating a business situation
    • Interpret the business situation represented in rich pictures, mind maps, and fishbone diagrams

    Module 4: Stakeholder Analysis and Management

    • In a given scenario, describe stakeholders in terms of their power/influence and level of interest
    • Select an appropriate stakeholder management strategy based on the position on the Power/Interest Grid
    • Apply the CATWOE technique to explore stakeholder business perspectives.
    • Explain different stakeholder business perspectives based on elements of CATWOE to identify similarities and differences in their worldviews

    Module 5: Analyzing and Modeling Business Activities

    • Explain the rationale for building conceptual models of a business situation
    • Understand how to construct a conceptual business activity model based on a given scenario
    • Understand how the five types of high-level activity within a business activity model (and the dependencies between them) represent a stakeholder’s business perspective
    • Explain the role of the planning activities in determining performance targets for a business system represented in the business activity model
    • Explain the role of the enabling activities, in acquiring and replenishing resources for a business system represented in the business activity model
    • Explain the role of the activities in conducting the work of the transformation, as defined in the stakeholder’s CATWOE
    • Explain the role of monitoring and control activities, in regulating a business system represented in the business activity model
    • Explain the three types of business events
    • 5n a given business activity model, identify the business events that will be handled by particular business activity
    • Explain the rationale for the consensus business activity model

    Module 6: Identifying Potential Solutions

    • In a given business scenario, distinguish between the different categories of business rules
    • Describe the process for carrying out gap analysis by comparing the conceptual business activity model and existing business situation
    • Define the components of a new business model

    Module 7: Building the Business Case

    • Explain the rationale for the development of a business case.
    • Describe the contents of a business case
    • Interpret a scenario to identify tangible and intangible costs and benefits, risks, and impacts
    • Understand the rationale for the development of the financial case and the appraisal techniques
    • Explain where a business case sits within the business change lifecycle and the rationale for reviewing it at each stage

    Course Curriculumof the Business Analysis Foundation and Practitioner Certification Training

    The Business Analysis F&P curriculum follows the official EXIN BCS Business Analysis Body of Knowledge and covers strategy analysis, the BA process model, investigation techniques, stakeholder analysis, business process modelling, requirements engineering, and the business

    Business Analysis Foundation Course Overview

    Business Analysis Practitioner Course Overview

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    The Business Analysis Skills You Will GainPractical Business Analysis Capabilities

    This programme builds both the Foundation knowledge across 14 topic areas and the applied Practitioner technique across seven scenario-based areas. By the end, you can investigate a business situation, capture and model requirements, and recommend solutions that deliver value.

    Investigation and Elicitation

    What you will learn in the Business Analysis Foundation and Practitioner course starts here: how to gather information using interviews, workshops, observation, questionnaires and document analysis, and how to select the right technique for each situation.

    Requirements Engineering

    Elicit, categorise and prioritise requirements using MoSCoW, then document them clearly as functional and non-functional requirements, user stories and acceptance criteria, and manage them with traceability and change control.

    Business Process Modelling

    Model as-is and to-be business processes using BPMN and swimlane diagrams, identify inefficiencies and improvement opportunities, and validate process models with stakeholders.

    Stakeholder Analysis and Management

    Identify and analyse stakeholders with power and interest grids and RACI, plan engagement, and handle conflict, resistance and competing interests across a change initiative.

    Strategy and Situation Analysis

    Apply PESTLE, SWOT and gap analysis to understand the strategic context and current situation, so proposed changes align with organisational goals and real business needs.

    Business Case and Solution Evaluation

    Build a compelling business case with cost-benefit analysis and investment appraisal such as NPV, ROI and payback, evaluate solution options, and assess delivery and benefit risks.

    Who Should TakeBusiness Analysis F&P Certification Training in Zambia?

    Business Analysts

    Project Managers

    Product Owners

    Requirement Engineers

    Business Managers

    Team Members

    Business Change Managers

    Who Can Take This Certification Training

    Business Analysis Foundation and Practitioner Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Business Analysis Foundation & Practitioner learning journey.

    Business Analysis Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 16110

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Business Analysis F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Official EXIN BCS-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Business Analysis Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Business Analysis F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

    Official EXIN BCS-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Business Analysis Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen business analysis capabilities, improve requirements management practices, and support workforce development through structured learning initiatives. This format is ideal for Business Analysis F&P training for companies in Zambia seeking to build high-performing analysis teams.

    Official EXIN BCS-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Business Analysis Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Business Analysis F&P coaching for professionals seeking individualized support with certification preparation, business analysis techniques, and career development.

    Official EXIN BCS-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Business Analysis Live Virtual Training

    Business Analysis Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 16110

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Business Analysis F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Official EXIN BCS-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in ZambiaTrusted BA Training Partner

    Invensis Learning delivers structured EXIN BCS Business Analysis Foundation and Practitioner training for individuals and organisations across Zambia. As an EXIN Accredited Training Provider, we combine accredited trainers, aligned courseware, scenario-based practice and dual exam preparation. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real project application and clear support toward both certifications.

    • EXIN Accredited Training Provider for BCS Business Analysis Foundation and Practitioner
    • EXIN-accredited, experienced trainers with real business analysis background
    • Combined preparation and guidance for both EXIN BA exams
    • Flexible online (live virtual), classroom and corporate delivery
    • Structured, EXIN BCS-aligned courseware and practice questions
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many sectors

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Years of Training Excellence

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

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    Business Analysis Foundation and Practitioner Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Business Analysis Foundation and Practitioner Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    Business Analysis Foundation and Practitioner Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

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    Corporate BA Training in ZambiaUpskill Your Whole Team

    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual, hybrid or blended delivery
    • EXIN-accredited trainers with real business analysis expertise
    • Role-based, industry-relevant examples and case studies
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Zambia and beyond

    Leading Organisations

    ZanacoStanbic BankAirtel ZambiaMTN ZambiaFirst Quantum MineralsPwC Zambia

    What Our Learners Say

    Passed Both Exams with Confidence

    "The combined Foundation and Practitioner training gave me a real method for gathering and modelling requirements. The scenario practice made the Practitioner exam far less intimidating, and I passed both first time."

    Chanda Mwale

    Business Analyst

    0/0

    A Clear Route into Business Analysis

    "I moved from an IT support role into business analysis using this course. The stakeholder management and BPMN modelling sessions were the most practical part, and I now lead requirements work on digital projects."

    Thandiwe Phiri

    Systems Analyst

    0/0

    Practical and Well Delivered

    "Well-structured content and knowledgeable trainers. The business case and investment appraisal topics helped me present options to management much more convincingly than before."

    Kondwani Banda

    Requirements Analyst

    0/0

    Consistent BA Practice Across the Team

    "We trained our change team through Invensis Learning and now share one language for eliciting and documenting requirements. Rework on our transformation projects has noticeably dropped."

    Natasha Tembo

    L&D Manager, Financial Services

    0/0

    Tailored Training with Real Impact

    "The corporate programme was tailored to our digital roadmap. Our analysts came away able to model processes and build business cases that leadership actually trusts for investment decisions."

    Joseph Zulu

    PMO Lead, Telecommunications

    0/0



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    Business Analysis Foundation and Practitioner

    Frequently Asked QuestionsHere's everything you may ask...

    It is a combined EXIN BCS programme that validates both foundational business analysis knowledge and the ability to apply BA techniques in real project scenarios. It is developed in partnership with BCS, The Chartered Institute for IT, and aligned to the BCS Business Analysis Body of Knowledge.

    General

    What is the Business Analysis Foundation and Practitioner certification?

    It is a combined EXIN BCS programme that validates both foundational business analysis knowledge and the ability to apply BA techniques in real project scenarios. It is developed in partnership with BCS, The Chartered Institute for IT, and aligned to the BCS Business Analysis Body of Knowledge.

    Is the certification worth it for professionals in Zambia?

    Yes. Banks, telecoms, mining houses, consultancies and public bodies in Zambia increasingly hire analysts who can turn business needs into clear requirements. The credential is recognised internationally and positions you for roles from Business Analyst to Senior Analyst and BA Manager.

    Who should take this business analysis course?

    It suits aspiring business analysts, IT professionals moving into BA roles, project team members, and practising analysts who want a recognised qualification. The Foundation level has no formal prerequisites, so it is open to all.

    How long are the certifications valid?

    Both the Foundation and Practitioner certifications are for lifetime. Neither expires, and no renewal, re-examination or continuing education is required to keep them.

    Why choose Invensis Learning for this training?

    Invensis Learning is an EXIN Accredited Training Provider offering accredited trainers, EXIN BCS-aligned courseware, scenario-based practice and combined preparation for both BA exams, delivered in flexible live virtual and corporate formats across Zambia.

    Pricing

    What is included in the training fee?

    The training fee typically includes EXIN BCS-aligned courseware, industry case studies, mock exams and practice questions, learner support and a course completion certificate. Verify whether the two EXIN exam vouchers are bundled when you enrol. Request a quote for current pricing.

    How much does the course cost in Zambia?

    Pricing varies by format and whether exam vouchers are included, and is available on request. EXIN exam fees vary by region and purchasing channel. Talk to a learning advisor for a tailored quote in your preferred delivery mode.

    Are the EXIN exam fees included in the price?

    The combined programme is often purchased as a training and dual exam bundle through an accredited provider, but this varies. Confirm whether the Foundation and Practitioner exam vouchers are part of your package before enrolling.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Contact us for a group quote for your organisation in Zambia.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    How many exams are there and what is the format?

    There are two separate EXIN exams. The Foundation exam has 40 single-answer multiple-choice questions; the Practitioner exam has 40 scenario-based multiple-choice questions. Both are closed book, 60 minutes, and you must pass each to hold both credentials.

    What is the passing score for the exams?

    The pass mark is 65 per cent for both exams, which is 26 correct answers out of 40 on each. The Foundation exam tests knowledge and comprehension, while the Practitioner exam tests application and analysis.

    Are there any prerequisites for the exams?

    The Foundation level has no formal prerequisites and is open to all. The EXIN BCS Foundation Certificate is the recommended prerequisite for the Practitioner level, which is why the combined programme covers Foundation first.

    Where and how can I take the EXIN BA exams?

    Both exams can be taken online through EXIN's proctored exam system or at an accredited testing location. They are typically arranged through your accredited training provider as part of the combined programme.

    What if I do not pass an exam on the first attempt?

    You can re-sit an EXIN exam; verify the current re-sit policy and fees at exin.com. Our combined preparation, mock exams and scenario practice are designed to help you clear both exams on the first attempt.

    Course Content

    What topics does the course cover?

    The Foundation level covers 14 topic areas, including investigation techniques, requirements engineering, process modelling, stakeholder management, strategy analysis and business cases. The Practitioner level applies these across seven scenario-based topic areas.

    Can a beginner take this course?

    Yes. The Foundation level assumes no prior business analysis experience and has no formal prerequisites. The combined programme builds from foundational concepts up to applied practitioner techniques, so newcomers and experienced staff both benefit.

    Are practice questions and mock exams included?

    Yes. The programme includes EXIN BCS practice questions and mock exams for both the Foundation and Practitioner formats, plus industry case studies to help you apply techniques and build exam readiness.

    Is the courseware aligned to the current standard?

    Yes. The courseware is aligned to the official EXIN BCS Foundation and Practitioner examination specifications and the BCS Business Analysis Body of Knowledge, quality-assured by BCS, The Chartered Institute for IT.

    How is the training delivered?

    The combined programme is delivered as a 32-hour course over a flexible schedule, available as online (live virtual) instructor-led training, classroom sessions, or customised corporate group training for teams in Zambia.

    Enrollment

    How do I enrol in the course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and corporate formats. See upcoming schedules or speak with a learning advisor to find the next cohort that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.