Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Jira Training Covers and Who It Is ForYour Route to Agile Delivery Skills

    JIRA training in Zambia gives professionals the practical skills to use Atlassian Jira, the industry-leading issue tracking and Agile project management platform, with real confidence. Jira is how software teams, IT operations, project managers, Scrum Masters and business teams plan, track, release and report on their work. The programme is offered at two levels. Fundamentals (2 days, 16 hours) suits new or occasional users and covers project creation, issue management, Scrum and Kanban boards, sprints, roadmaps, filters, basic JQL and Agile reports. Advanced (3 days, 24 hours) suits experienced users and Jira administrators, covering workflow design, schemes, custom fields, advanced JQL, dashboards, automation, integrations and administration. Learning is reinforced through live exercises in a Jira Cloud or Data Center environment, not an exam. On finishing, you receive a course completion record from Invensis Learning and skills you can apply on the job straight away. Across software, IT services, telecoms, banking and the public sector in Zambia, Jira proficiency is fast becoming a day-to-day expectation, and this is a clear way to build it.

    What Jira Training Covers and Who It Is ForYour Route to Agile Delivery Skills

    Certification Badge

    Key Highlightsof the JIRA Training Course

    JIRA Training Eligibility in the ZambiaWho Can Enroll?

    The Value You Gain from Learning JiraPractical Skills for Real Delivery

    Where Jira Skills Take Your Career in ZambiaRoles, Demand and Employers

    Jira is the standard platform for Agile software delivery, and demand for people who can drive it is rising across Zambia. Telecoms, banking, fintech and public sector digitisation, led by initiatives such as SMART Zambia and the 2023 to 2026 National e-Government Plan, are pushing organisations to deliver faster and track work better. That puts Jira-fluent developers, testers, Scrum Masters, business analysts and delivery managers in demand, from Lusaka startups to established banks and operators.

    Market Forces Driving Demand for Jira Skills in Zambia

    Jira skills are becoming a day-to-day expectation for Agile and delivery teams in Zambia. Build real, hands-on proficiency and stand out to employers. Start your Jira journey with Invensis Learning today.

    Your Zambia Career Transformation

    Where You Stand Today,

    And Where Jira Skills Take You

    Zambia's software and IT delivery market is growing as telecoms, banks and government digitise, and employers increasingly separate people who can drive Jira from those who cannot. Here is which side of that line you want to be on.

    Sources: WorldSalaries, Glassdoor, PayScale, Paylab (Zambia) 2026.

    Module 1: Jira Cloud Setup and Configuration

    • Jira Software setup and configuration
    • Confluence setup and configuration
    • Connecting Jira and Confluence

    Module 2: Getting Started with Jira

    • What is Jira
    • Jira architecture & core concepts
    • Jira Software differences
    • Jira for issue tracking and project management
    • Key Jira features summary

    Module 3: Foundations of Agile

    • The Iron Triangle
    • Fundamentals of Agile and Agile Scrum
    • Product Backlog, Epic, and User Story
    • Backlog prioritization and refinement
    • Capacity planning and Agile estimation
    • Versions and Components

    Module 4: Jira for Agile Projects

    • Scrum overview and Scrum board setup in Jira
    • Define product backlog, create Epics and User Stories
    • Estimation techniques, ranking and prioritizing issues
    • Sprint planning, starting and working on a sprint
    • Jira for Kanban — concepts, creating and customizing Kanban board

    Module 5: Agile Board Customization (Scrum/Kanban)

    • Manage Scrum board and customize columns
    • Swimlanes by query, quick filters, card colors and layouts
    • Estimation, working days, issue view details

    Module 6: Issue Management

    • Create, edit, delete, move, assign, share, link, clone issues
    • Vote, watch, time tracking, comments, permalinks, attach screenshots
    • Issue types, subtasks, issue type schemes
    • Issue priorities and priority schemes

    Module 7: Advanced User Features

    • JQL basics (Jira Query Language)
    • Create, modify and optimize JQL queries
    • Filter subscriptions — benefits and best practices
    • Bulk operations and CSV import

    Module 8: Global Settings, Layout, Design, and User Communication

    • Modify Jira configuration — look & feel, logo, language, navigation
    • Modify system, user and team dashboards and filter columns
    • Global settings — attachments, issue links, time tracking, sub-tasks, whitelist, general configuration
    • Communicate updates to users

    Module 1: Work Type Scheme

    • Work type hierarchy and overview
    • Configure and deploy work type scheme to projects

    Module 2: Field Management

    • Jira fields basics and custom fields
    • Field configuration and field configuration schemes

    Module 3: Screen Management

    • Create and design screens
    • Organize screens using tabs and sections
    • Screens vs issue operations; link screens to projects

    Module 4: Workflow Management

    • Workflow basics in Jira; connection with screens
    • Status, transitions, conditions, validators and post functions
    • Build workflows with the workflow designer
    • Apply workflows to projects

    Module 5: Priority Management

    • Configure priorities and priority schemes
    • Custom priorities by project

    Module 6: Work Item Attributes

    • Configure statuses and resolutions
    • Security schemes, notification schemes, permission schemes

    Module 7: System-Level Configuration

    • General configuration and audit log
    • Site optimizer, global roles & permissions
    • Issue collectors

    Module 8: Jira Automation

    • Project-level automation
    • Global automation
    • Automation deep dive

    Module 9: Jira User Interface

    • Default dashboard for all users
    • Jira look & feel configuration
    • Global announcements

    Module 10: Import & Export

    • Manage backups
    • External system import and import to Jira Cloud

    Module 11: User Management

    • Invite users
    • Manage groups and permissions

    Module 12: Jira Plug-ins

    • Jira Marketplace deep dive
    • Configure plug-ins and apps
    • Key plug-in installation steps

    Course Curriculumof the JIRA Training

    The JIRA training course curriculum in the Zambia is structured across two levels: JIRA Fundamentals and JIRA Advanced. Together they cover everything from initial cloud setup and agile board navigation through to advanced workflow configuration, automation, user management, and JIRA administration. Each level is designed to be practical, with modules that align to real job responsibilities and team workflows.

    JIRA Fundamentals Training Course Currriculum

    JIRA Advanced Training Course Currriculum

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    Jira Skills You Will Build and ApplyFrom Boards and Sprints to Automation

    This is what you will be able to do in Atlassian Jira after the training, drawn directly from the Fundamentals and Advanced curriculum. Each skill maps to real day-to-day Agile delivery work, not just theory.

    Configure Jira Projects and Boards

    Create and set up Scrum, Kanban and business projects, configure project keys, roles and settings, and choose between team-managed and company-managed projects for the way your team works.

    Run Scrum Sprints End to End

    Refine the backlog, estimate with story points, plan and start sprints, manage the active board with swimlanes and quick filters, and close sprints using the sprint report and velocity chart.

    Manage Kanban Flow and WIP Limits

    Set up Kanban boards, apply work-in-progress limits, configure columns and the Kanban backlog, and use the cumulative flow diagram to spot bottlenecks and keep delivery moving.

    Search and Report with JQL

    Build and save filters, write Jira Query Language (JQL) queries using fields, operators and functions, and read velocity, burndown and cumulative flow reports to guide decisions.

    Design Workflows and Automation

    Design custom workflows with statuses, transitions, conditions, validators and post-functions, and build no-code automation rules for auto-assignment, transitions and DevOps triggers.

    Administer Jira and Integrations

    Manage users, groups, permission and notification schemes and custom fields, and connect Jira to Confluence, Bitbucket, GitHub and CI/CD tools for end-to-end delivery visibility.

    Who Should TakeJIRA Training in Zambia?

    Project Managers

    Scrum Masters

    Product Owners

    Software Developers

    Business Analysts

    QA Engineers

    IT Operations Professionals

    JIRA Administrators

    Who Can Take This Certification Training

    JIRA Course Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best JIRA online training options available.

    JIRA Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 15570

    Attend fully interactive JIRA coaching sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    JIRA Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom JIRA training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    JIRA Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and JIRA training for companies.

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    JIRA Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by our JIRA training institute.

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    JIRA Live Virtual Training

    JIRA Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 15570

    Please Note: Attend fully interactive JIRA coaching sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for JIRA Training in ZambiaA Trusted Global Training Partner

    Invensis Learning delivers practical, instructor-led Jira training for individual professionals and organisations across Zambia and worldwide. Our programmes combine experienced trainers, hands-on exercises in a live Jira environment, organised courseware and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around real-world application and measurable outcomes, backed by our ISO 9001:2015 and ISO 27001:2022 certified processes.

    • Experienced trainers with real Agile delivery and Jira administration expertise
    • Hands-on exercises in a live Jira environment throughout the training
    • Flexible formats: live online, classroom, onsite and corporate group training
    • Course content covering both Jira Fundamentals and Advanced levels
    • Real-world Agile and DevOps scenarios, not just tool walkthroughs
    • Dedicated learner support before, during and after the training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • A trusted global provider with regional support across Zambia

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    JIRA Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    JIRA Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    JIRA Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

    corporate banner

    Corporate JIRA Training for Teams in ZambiaUpskill Your Team

    • Suitable for small, medium and large delivery teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual, hybrid or blended formats
    • Trainers experienced in Agile delivery and Jira administration
    • Role-based, industry-relevant Jira exercises for your context
    • Configure Jira using your own real projects during exercises
    • Scalable delivery for teams across Lusaka and the wider region

    Leading Employers in Zambia

    MTN ZambiaAirtel ZambiaZamtelZanacoStanbic Bank ZambiaDot Com Zambia

    What Our Learners Say

    The Sprint Exercises Made Jira Click

    "The hands-on sprint exercises finally made Jira click for me. I now run our board, manage the backlog and pull velocity reports without second-guessing myself."

    Chanda Mwale

    Software Developer

    0/0

    From Beginner to Daily Jira User

    "I came in barely able to raise a ticket properly. After the Fundamentals training I manage issues, link them and use JQL filters every single day at work."

    Natasha Phiri

    QA Engineer

    0/0

    Automation That Saves Real Time

    "The Advanced sessions on workflows and automation were exactly what I needed. Building rules to auto-assign and transition issues has saved my team real time."

    Kunda Mulenga

    Scrum Master

    0/0

    Dashboards Our Stakeholders Love

    "Practical, well paced and grounded in real scenarios. I now build dashboards and JQL reports that give our stakeholders the visibility they always asked for."

    Bwalya Tembo

    Business Analyst

    0/0

    Consistent Delivery Across the Team

    "We trained our whole delivery team and the difference in how consistently they use Jira is clear. Sprint tracking and reporting are far cleaner across projects now."

    Mwansa Banda

    IT Delivery Manager

    0/0

    Tailored Training That Fit Our Projects

    "Invensis tailored the corporate sessions to our own projects. Our administrators can now manage schemes and permissions safely, and our teams speak one Jira language."

    Thandiwe Lungu

    Head of PMO, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    JIRA training builds practical skills in Atlassian Jira, the leading issue tracking and Agile project management platform. It suits developers, testers, Scrum Masters, project managers, business analysts and Jira administrators who plan, track and deliver work in Jira.

    General

    What is JIRA training and who is it for?

    JIRA training builds practical skills in Atlassian Jira, the leading issue tracking and Agile project management platform. It suits developers, testers, Scrum Masters, project managers, business analysts and Jira administrators who plan, track and deliver work in Jira.

    Do I need any prior Jira experience to start?

    No. The Fundamentals level assumes no prior Jira knowledge and is designed for new or occasional users. The Advanced level suits people who already use Jira and want to master workflows, automation, JQL and administration.

    Is the Jira training worth it for my career in Zambia?

    Yes. Jira is the standard Agile delivery tool used by telecoms, banks, fintechs, software firms and government teams across Zambia. Proven Jira skills help you qualify for developer, tester, Scrum Master, business analyst and delivery roles.

    What is the difference between the Fundamentals and Advanced levels?

    Fundamentals (2 days, 16 hours) covers projects, issues, Scrum and Kanban boards, sprints, filters and reports. Advanced (3 days, 24 hours) covers workflow design, schemes, custom fields, advanced JQL, dashboards, automation, integrations and administration.

    Will I sit an exam during this course?

    No. This is a practical, hands-on skills course with no exam. Learning is reinforced through Jira exercises, and on completion you receive a course completion record from Invensis Learning that you can add to your CV.

    Pricing

    How much does the Jira course cost in Zambia?

    Pricing varies by level, delivery format and group size. Instructor-led and self-paced options are available, and corporate rates apply for teams. Fees are available on request, so contact a learning advisor for a current quote.

    What is included in the course fee?

    The fee typically includes instructor-led or self-paced training, hands-on exercises, courseware and learning resources, practice activities and a course completion record. Ask about the exact inclusions for your chosen level and format.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for software teams, PMOs and IT groups. Contact us for a tailored quote for your team in Zambia.

    Do I need to buy Jira software separately?

    For practice you can use the free Jira Cloud tier, which supports up to 10 users. Paid Jira Cloud and Data Center plans are Atlassian products. Check with us whether a shared training environment is provided for your session.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Course Content

    What topics does the Jira course cover?

    Fundamentals covers project creation, the issue hierarchy, Scrum and Kanban boards, sprints, roadmaps, versions, filters, basic JQL and Agile reports. Advanced adds workflow design, schemes, custom fields, advanced JQL, dashboards, automation, integrations and administration.

    Will I get hands-on practice during the training?

    Yes. Both levels are delivered with live, hands-on exercises in a Jira Cloud or Data Center environment. You follow along as the trainer demonstrates each feature using realistic Agile delivery scenarios.

    What Jira products and versions are covered?

    The training focuses on Jira Software, with an overview of Jira Service Management and Jira Work Management. It covers Jira Cloud and Data Center, including the free tier, so you can apply the skills wherever your organisation runs Jira.

    Will I learn JQL and Agile reporting?

    Yes. You learn to build and save filters, write Jira Query Language (JQL) queries, and read core Agile reports including the velocity chart, burndown chart, sprint report and cumulative flow diagram.

    Does the Advanced level cover automation and integrations?

    Yes. Advanced covers Jira automation rules with triggers, conditions, actions and smart values, plus integrations with Confluence, Bitbucket, GitHub and CI/CD pipelines for end-to-end DevOps delivery tracking.

    Assessment

    Is there a test at the end of the course?

    No. This is a practical, hands-on course with no exam. Your learning is reinforced through Jira exercises and configuration activities throughout the training rather than a formal test.

    What will I receive on completion?

    You receive a course completion record from Invensis Learning that recognises the practical Jira skills you have built. It is a useful addition to your CV and professional profile.

    How are my skills assessed during training?

    There is no formal assessment. Instead, you build proficiency through guided, hands-on exercises such as creating boards, running sprints, writing JQL and configuring workflows in a live Jira environment.

    Do I need Jira access before attending?

    Yes, participants are expected to have access to a Jira environment. You can use a free Jira Cloud trial, or check with us whether a shared training instance is provided for your session.

    Are the skills immediately usable at work?

    Yes. The training is built around real Agile delivery scenarios, so you can apply what you learn straight away, whether you manage sprints, track issues or administer Jira for your team.

    Enrolment

    How do I enrol in the Jira course?

    You can enrol through the Invensis Learning website. Choose your level and preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right level.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training, onsite delivery and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Which level should I choose?

    Choose Fundamentals if you are new to Jira or use it occasionally. Choose Advanced if you already use Jira regularly and want to master workflows, schemes, automation, advanced JQL and administration. You can take both in sequence.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or move to another batch. Contact our support team to arrange a change that suits your availability.

    Is the training available for teams across Zambia?

    Yes. We deliver corporate Jira training for teams in Lusaka and across Zambia via onsite, live virtual or blended formats, with schedules aligned to your organisation. Contact us to discuss your team's needs.