Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?A Modern Take on Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces the ITIL Value System, value co-creation and the product and service lifecycle that modern digital organisations rely on. For professionals in Geneva, it is a recognised first step into digital product and service management. Invensis Learning's ITIL Version 5 Foundation certification training in Geneva prepares IT and business professionals to understand the four dimensions, the seven guiding principles and ITIL's management practices, then apply them across private banking, international organisations and global firms in the city. Delivered in live virtual and classroom formats, the programme readies you for the 40-question ITIL 5 Foundation exam and equips you to bring consistent service management to your team. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Geneva, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?A Modern Take on Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Geneva, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in GenevaDo You Qualify for the ITIL V5 Foundation Exam?

    The Career Payoff of Getting ITIL 5 CertifiedRecognition, Skills and Growth

    ITIL V5 Foundation Exam Format in GenevaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Geneva

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Outlook in GenevaRoles, Demand and Salaries

    ITIL is a trusted marker of service management capability across Geneva, valued by private banks, international organisations, commodity traders and global tech firms that run complex digital services. As employers modernise IT amid a structural ICT skills shortage, certified service professionals are increasingly sought after. Demand spans the ladder, from service desk and support analysts to incident, change and service delivery managers, and here is what the local market is telling us right now.

    Industry Challenges Driving ITIL Demand in Geneva

    ITIL 5 Foundation is more than a certificate. It is a practical edge for service professionals in Geneva. Join those who turn IT services into measurable value and standardise the way teams work. Start your journey today.

    Your Geneva Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Geneva's IT market is expanding with digital transformation in private banking, international organisations and global services, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, jobs.ch, PayScale (Geneva, Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Geneva Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Geneva is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The Skills You Will Build in This CourseFrom Concepts to Everyday Practice

    Skills covered in ITIL 5 Foundation training span the key concepts of modern digital product and service management. By the end of the programme you can describe the ITIL Value System, apply the guiding principles, and explain how services create and deliver value.

    Navigate the ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine in the ITIL Value System to create value, the core of the ITIL 5 Foundation syllabus.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better service decisions and adapt ITIL practices to real digital environments in your workplace.

    Manage the Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, and delivery and support, and see how each stage works together to keep value flowing to customers and users.

    Work Across the Four Dimensions

    Take a holistic view through organisations and people, value streams and processes, information and technology, and partners and suppliers, so no part of service management is overlooked.

    Drive Value Co-Creation

    Learn how value is created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, moving teams from output focus to outcome focus.

    Embed Continual Improvement

    Apply continual improvement and an awareness of value stream mapping so services keep getting better over time, a capability employers across Geneva increasingly expect.

    Who Should TakeITIL V5 Foundation Certification Training in Geneva?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Geneva?Accredited, Expert-Led Training

    As a trusted ITIL Version 5 Foundation training company in Geneva, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Geneva who want a recognised credential and practical service management skills. Our programmes combine accredited, expert-led instruction, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides an experience built around real understanding, workplace application and a clear path to passing the ITIL 5 Foundation exam.

    • Accredited training aligned to AXELOS and PeopleCert standards and the current ITIL 5 syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats: online (live virtual), classroom, and corporate group training
    • Structured courseware, practice questions and ITIL 5 Foundation exam preparation
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the course
    • Local relevance for Geneva teams with global delivery capability
    • Competitive pricing for individual and corporate learners

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in GenevaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Geneva

    Hotel D Geneva, Rue de Fribourg 16, 1201 Genève, Switzerland

    ITIL Version 5 Foundation Training Location in Geneva

    CitizenM Geneva, 31-33, Rue de la Rôtisserie, 1204 Genève, Switzerland

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    Corporate ITIL Training in GenevaFor Your Teams

    • Suitable for small, medium and large IT and service teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real service management and industry experience
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Geneva and global locations

    Leading Geneva Employers

    PictetLombard OdierSGSRichemontDSM-FirmenichSITA

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles in my daily support work."

    Lea Brunner

    IT Support Analyst

    0/0

    A Common Language for Our Service Desk

    "Clear, well-structured sessions with plenty of practice questions. The product and service lifecycle finally clicked for me, and my service desk team now shares a common language for incidents and changes."

    Marco Keller

    Service Desk Team Lead

    0/0

    Beginner Friendly and Career Changing

    "I came in with no formal background and still kept up. The mock exams and trainer guidance built my confidence, and the certification has already helped me move into a more senior coordination role."

    Sophie Favre

    IT Coordinator

    0/0

    Stronger, More Consistent Operations

    "We trained a mixed IT operations team and the consistency afterwards was noticeable. Incident handling and change practice improved, and the corporate delivery fitted neatly around our shift patterns."

    Daniel Rochat

    IT Operations Manager, Private Banking

    0/0

    Tailored Delivery That Scaled Well

    "Invensis Learning tailored the programme to our international organisation and delivered it smoothly across time zones. Our teams now apply a shared service framework, which has improved reporting and stakeholder confidence."

    Claudia Meier

    Learning and Development Manager, International Organisation

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and improve value in modern digital environments.

    General

    What is the ITIL Version 5 Foundation certification?

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, value co-creation and the practices that help organisations create and improve value in modern digital environments.

    Who should take ITIL 5 Foundation training in Geneva?

    It suits IT and business professionals at any career stage, including service desk staff, analysts, support engineers, and managers in Geneva's banking, international and global organisations. There are no formal prerequisites, so it is open to anyone wanting to understand modern service management.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation is a globally recognised credential that opens roles such as service desk manager, incident manager and service delivery manager, which in Geneva command strong salaries amid a structural ICT skills shortage. It is a practical first step into IT service management.

    Are there any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and requires no prior ITIL or IT service management knowledge. Attending an accredited training course is recommended to prepare for the exam, though self-study is also possible.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options on the PeopleCert website.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The course fee typically includes accredited courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers may be bundled or purchased separately. Speak with a learning advisor to confirm what your package includes and request a quote.

    How much does ITIL 5 Foundation training cost in Geneva?

    Pricing varies by format, schedule and whether the exam voucher is included, so the fee is available on request. Live virtual, classroom and corporate options are priced differently. Contact us for a current Geneva quote tailored to your needs.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert sets the ITIL 5 Foundation exam fee, which can be bundled with training or bought separately, and pricing varies by region. Ask a learning advisor whether your chosen plan includes the exam voucher.

    Do you offer corporate or group discounts for ITIL training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and digital teams. Contact us for a tailored group quote for your Geneva organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the payment option that best suits you or your team.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book and uses multiple-choice questions with a single correct answer. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, covering the ITIL Value System, lifecycle and management practices.

    How many questions are on the ITIL 5 Foundation exam and how long is it?

    The exam has 40 multiple-choice questions and an allotted time of 60 minutes (one hour). Each question carries one mark, and there is no negative marking.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions answered correctly. Focusing on broad understanding across all the syllabus topic areas is the best way to prepare.

    How is the ITIL 5 Foundation exam delivered?

    The exam is delivered by PeopleCert, either through OnVUE online proctoring available 24/7 or at an authorised test centre. Candidates in Geneva can choose whichever option is more convenient for them.

    What happens if I do not pass the exam the first time?

    You can resit the ITIL 5 Foundation exam through PeopleCert, and resit fees and policies apply. Our training includes practice questions, mock exams and trainer guidance to help you prepare thoroughly and approach the exam with confidence.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream mapping and management.

    Do I need prior IT experience to take this course?

    No prior IT experience is required. ITIL 5 Foundation is an entry-level course designed for both IT and business professionals, and the trainer builds concepts from the ground up so beginners can keep pace.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and topic-wise quizzes that mirror the real exam style, helping you identify weak areas and build readiness before your ITIL 5 Foundation exam.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by PeopleCert and AXELOS, so you learn the latest concepts, terminology and practices the exam tests.

    What learning materials are provided?

    You receive accredited courseware, reference materials, practice questions, mock exams and quizzes. Where available, you also get session recordings and study aids to support revision before the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Geneva?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule and learning style in Geneva.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a start that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch, subject to availability. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled according to our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.