Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert, and ITIL 5 Foundation certification training in Zurich introduces you to modern digital product and service management. It explains how organisations create, deliver and continually improve value through the ITIL Value System. The programme suits IT and business professionals at any stage, from service desk and support staff to managers leading IT operations across Zurich's banks, insurers and technology firms. You learn the guiding principles, the four dimensions, the product and service lifecycle, and ITIL's management practices, all mapped to the PeopleCert ITIL 5 Foundation exam. With no formal prerequisites and a globally recognised credential at the end, this is a practical first step into IT service management. Start your ITIL journey with Invensis Learning and build skills that Zurich employers actively reward.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zurich, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zurich, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ZurichDo You Qualify for the ITIL V5 Foundation Exam?

    What ITIL 5 Foundation Training DeliversBenefits for Professionals and Teams

    ITIL V5 Foundation Exam Format in ZurichWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Zurich

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ZurichRoles, Demand and Earning Potential

    ITIL 5 Foundation has become a trusted marker of service management capability across Zurich, valued by banks, insurers, technology firms and consultancies that run large, regulated IT operations. As employers modernise services with cloud and automation, certified professionals are increasingly sought after. Demand spans service desk analysts, IT service managers and service delivery managers, and here is what the Zurich market is telling us right now.

    Market Forces Driving ITIL Demand in Zurich

    ITIL 5 Foundation is more than a certificate. It is a career step for service management professionals. Join the people who keep Zurich's IT services running and improving. Start your journey today.

    Your Zurich Career Transformation

    Your IT Service Career, Before and After ITIL 5

    A Clear Step up in Zurich

    Zurich's IT and service management market is expanding with cloud adoption and digital transformation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Zurich, Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Zurich Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Zurich is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 Foundation TrainingCapabilities for Modern Service Teams

    What you will learn in ITIL 5 Foundation training spans the core concepts of digital product and service management. By the end of the programme, you can apply the ITIL Value System, the guiding principles and the management practices to real IT services.

    Digital Product and Service Management

    Understand how modern digital products and services are managed across their lifecycle and how value is created, delivered and continually improved in digital environments.

    The ITIL Value System

    Learn how the guiding principles, governance, value chain activities, management practices and continual improvement work together to create value from end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to make better, more collaborative service decisions.

    The Four Dimensions of Service

    Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they create value together.

    Practices and Continual Improvement

    Explore ITIL's management practices, value stream mapping and continual improvement so services stay effective, efficient and adaptive over time.

    Who Should TakeITIL V5 Foundation Certification Training in Zurich?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 in ZurichAccredited and Expert-Led

    As a trusted ITIL Version 5 Foundation training company in Zurich, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Zurich that want to build service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • AXELOS and PeopleCert aligned ITIL 5 Foundation courseware and trainers
    • Accredited, experienced trainers with real ITSM industry exposure
    • Flexible live online, classroom and corporate training formats
    • Exam preparation support with practice questions and mock exams
    • Dedicated learner support before, during and after the training
    • Customised schedules for professionals and corporate teams in Zurich
    • ISO 9001 and ISO 27001 certified training delivery
    • Trusted by professionals and organisations across 100+ countries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ZurichInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Zurich

    Zurich Marriott Hotel, Neumühlequai 42, 8006 Zürich, Switzerland

    ITIL Version 5 Foundation Training Location in Zurich

    Schweizerhof, Bahnhofpl. 7, 8001 Zürich, Switzerland

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    Corporate ITIL 5 Foundation TrainingFor Teams Across Zurich

    • Suitable for small, medium and large IT and service teams
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real ITSM and industry experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate teams
    • Scalable delivery for teams across Zurich and global locations

    Trusted by Leading Organisations

    UBSSwisscomZurich InsuranceSwiss ReRocheSIX Group

    What Our Learners Say

    Passed on the First Attempt

    "The course made the ITIL Value System and guiding principles easy to apply at work. The mock questions matched the exam style closely and I passed the ITIL 5 Foundation exam on my first attempt."

    Lukas Meier

    IT Support Specialist

    0/0

    Confident in the Service Lifecycle

    "Clear, well-paced sessions with practical examples. I now understand how the service lifecycle fits together and feel confident moving into a service management role in Zurich."

    Sophie Brunner

    Service Desk Analyst

    0/0

    Practical and Well Structured

    "The trainer explained the four dimensions and management practices with real scenarios from banking and tech. The materials and quizzes were genuinely useful for revision."

    Andreas Keller

    IT Analyst

    0/0

    Stronger, More Consistent Service Desk

    "We trained our service desk team and saw faster, more consistent handling of incidents. The corporate delivery was flexible and tailored to our environment."

    Nicole Frei

    IT Service Delivery Lead, Insurance Sector

    0/0

    A Shared Language Across Our Teams

    "Invensis Learning standardised ITIL knowledge across our teams. The shared service management language has improved how we govern and continually improve our IT services."

    Daniel Hofer

    Head of IT Operations, Banking Sector

    0/0



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    Happy Learners

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    Locations Worldwide

    99%

    Training Satisfaction

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices organisations use to create, deliver and continually improve value.

    Who should take ITIL 5 Foundation training in Zurich?

    It suits IT and business professionals at any stage, including service desk staff, support specialists, analysts and managers in Zurich's banking, insurance and technology sectors. There are no formal prerequisites to enrol.

    Is ITIL 5 Foundation worth it for my career?

    Yes. ITIL 5 Foundation is a globally recognised credential that opens roles such as IT service manager and service delivery manager, where Zurich salaries are strong. Certified service management talent remains in demand across the city.

    Is ITIL recognised in Switzerland?

    Yes. ITIL is a globally recognised service management framework valued by Swiss employers across banking, insurance, pharmaceuticals and technology, as well as by organisations worldwide.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD points within each three-year certification cycle, as specified by PeopleCert.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and ITIL 4 is not required. Professionals who hold ITIL 4 may find some concepts familiar, but anyone can start at Foundation level.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited courseware, practice questions, mock exams, trainer-led sessions and learner support, with exam booking handled through PeopleCert. Request a quote for the latest inclusions and pricing in Zurich.

    How much does ITIL 5 Foundation training cost in Zurich?

    Training fees vary by format and provider, so the price is available on request. Live online, classroom and corporate options are quoted separately. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately and varies by region and channel. Confirm whether your package includes the exam voucher when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the exam the first time?

    You can resit the exam, and our training includes practice questions and mock exams to help you prepare thoroughly. Confirm the current resit policy and fees with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 correct answers out of 40.

    How many questions are on the ITIL 5 Foundation exam?

    There are 40 multiple-choice questions. You need 26 correct answers, a score of 65 percent, to pass within the 60-minute time limit.

    How is the ITIL 5 Foundation exam delivered?

    PeopleCert delivers the exam online with remote proctoring, available 24/7, or at authorised test centres. You can sit it from home or office in Zurich, or at a test centre.

    Which version is the exam based on?

    The exam is based on the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert.

    Course Content

    Can a beginner take ITIL 5 Foundation training?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prior experience required. The training starts from core concepts and builds up, so both beginners and experienced staff benefit.

    What topics are covered in ITIL 5 Foundation training?

    The training covers digital product and service management, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    What learning materials are provided?

    You receive accredited courseware, practice questions, mock exams, quizzes and revision aids aligned to the ITIL 5 Foundation syllabus.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the exam style, helping you identify weak areas and build readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and PeopleCert.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and choose live online, classroom or corporate training. Upcoming Zurich-friendly schedules are available, so talk to an advisor to pick a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can choose the format that fits your schedule.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

    Is there support available before and after training?

    Yes. You get dedicated learner support before, during and after the training, including guidance on exam booking through PeopleCert.