Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN BCS Business Analysis Certification?Your Route into a BA Career

    Business analysis certification training in Costa Rica gives you a complete, internationally recognised route into one of the country's fastest-growing service professions. The EXIN BCS Business Analysis Foundation and Practitioner certification (BA F&P) validates both the foundational knowledge and the applied, project-ready skills that employers across the shared service and technology sector now expect. Developed by EXIN in partnership with BCS, The Chartered Institute for IT, the programme is aligned to the EXIN BCS Examination Specifications and the BCS Business Analysis Body of Knowledge (BCS BoK). Across a 32-hour combined course you cover all 14 Foundation topic areas and the seven applied Practitioner topics, then sit two separate EXIN exams to earn both lifetime credentials. Whether you are moving into business analysis from IT, testing or project delivery, or formalising years of hands-on experience, this dual credential proves you can turn business needs into workable solutions. Start your business analysis journey with Invensis Learning and prepare with confidence for both exams.

    Invensis Learning is an EXIN Accredited Training Provider in Costa Rica, approved to deliver official Business Analysis training using EXIN-aligned courseware and the EXIN Business Analysis Certification Examination Content Outline(ECO).

    What Is the EXIN BCS Business Analysis Certification?Your Route into a BA Career

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Costa Rica, approved to deliver official Business Analysis training using EXIN-aligned courseware and the EXIN Business Analysis Certification Examination Content Outline(ECO).

    Key Highlightsof the Business Analysis Foundation and Practitioner Training Course

    Business Analysis F&P Certification Eligibility in Costa RicaDo You Qualify for the Business Analysis F&P Exam?

    Why the Dual BA Credential Is Worth EarningFor Your Career and Your Team

    Business Analysis F&P Exam Format in Costa RicaQuestions, Duration and Passing Criteria

    The Business Analysis Foundation and Practitioner (BA F&P) exams validate your ability to perform structured business analysis across the full BA lifecycle, from strategic context analysis through to requirements engineering, solution evaluation, and benefits realisation. The certification focuses on key areas such as the business analysis process model, strategic analysis (PESTLE, Porter's Five Forces, MOST, SWOT), stakeholder analysis and engagement (Power/Interest grid, CATWOE, RACI), modelling business systems and processes, requirements engineering (elicitation, analysis, validation, management), business case development and investment appraisal, gap analysis, and benefits planning and realisation. It is designed for professionals who want to demonstrate their expertise in translating business needs into deliverable solutions and supporting successful change in real-world organisational environments.

    Business Analysis F&P Certification Cost in Costa Rica

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your BA Career Path in Costa RicaRoles, Demand and Earning Potential

    Business analysis is one of the most in-demand service skills in Costa Rica, valued by the technology, shared service, financial and life sciences employers that run large, complex delivery portfolios for North American clients. As multinationals reinvest in IT, advanced analytics and complex finance, analysts who can turn business needs into clear requirements are increasingly sought after. Demand spans associate to senior levels, from Business Analyst to Business Systems Analyst and Lead BA, and here is what the market is telling us right now.

    Why Business Analysis Skills Are in Demand in Costa Rica

    Business analysis is more than a certificate. It is the skill that keeps complex projects on track. Join professionals who turn business needs into workable solutions and lead delivery with confidence. Start your journey today.

    Your Costa Rica BA Career Move

    Where You Stand Today,

    And Where the BA Credential Takes You

    Costa Rica's services economy is expanding with nearshore investment and digital transformation, and employers increasingly separate certified business analysts from the rest. Here is which side of that line you want to be on.

    Sources: SalaryExpert, ERI, Glassdoor (Costa Rica) 2026.

    How to Get Business Analysis F&P Certified in Costa RicaStep-by-Step Certification Process

    The Business Analysis certification path in Costa Rica is a streamlined two-exam track. Complete the 4-day Invensis Learning training, then sit both the Foundation and Practitioner exams (each 40 MCQ / 60 minutes / 65% pass / closed book). On passing both, you earn the Business Analysis Foundation and Practitioner credentials.

    Step 1: Qualification Assessment

    Measure your current skills and experience to determine your readiness for the business analysis foundation and practitioner course.

    Step 2: Enroll in the Learning Program

    Choose a learning format that aligns with your schedule and goals, including live online sessions, classroom delivery, self-paced learning, or a Business Analysis F&P bootcamp. Enrollment provides access to course materials, learning resources, and expert trainer support.

    Step 3: In-Depth Learning

    Gain immersive exposure to theories, methodologies, and real-world practices through our business analysis online course, ideal for learners in Costa Rica seeking flexibility and depth.

    Step 4: Skill Refinement

    Hone your skills with practical tools like mock tests and simulation exercises, designed to reflect the rigor of the business analysis practitioner course and help you develop confidence.

    Step 5: Exam Readiness and Take the Exam

    Validate your exam preparedness with our business analysis online training. Sit the Foundation and Practitioner exams (40 MCQ / 60 minutes / 65% pass each).

    Step 6: Review Exam Outcomes

    Once you've completed the exams, thoroughly assess your performance metrics to evaluate your success and plan the next steps in your professional journey.

    Step 7: Pass and Get Certified

    After passing, you receive your PMP credential and digital badge, valid for three years. Maintain certification with 60 PDUs across the three-year cycle (35 in Education, 25 in Giving Back).

    Module 1: What is Business Analysis?

    • The Origins of Business Analysis
    • The Development of Business Analysis
    • The Scope of Business Analysis Work
    • Taking a Holistic Approach
    • The Role and Responsibilities of a Business Analyst

    Module 2: The Competencies of a Business Analyst

    • Personal qualities
    • Business knowledge
    • Professional techniques
    • The development of competencies

    Module 3: Strategy Analysis

    • The context for strategy
    • The definition of strategy (Johnson, Scholes, and Whittington 2008)
    • Strategy development
    • External environment analysis
    • Internal environment analysis
    • SWOT analysis
    • Executing strategy

    Module 4: The Business Analysis Process Model

    • An approach to problem-solving
    • Stages of the business analysis process model
    • Objectives of the process model stages
    • Procedure for each process model stage
    • Techniques used within each process model stage

    Module 5: Investigation Techniques

    • Interviews
    • Observation
    • Workshops
    • Scenarios
    • Prototyping
    • Quantitative approaches
    • Documenting the current situation

    Module 6: Stakeholder Analysis and Management

    • Stakeholder categories and identification
    • Analyzing stakeholders
    • Stakeholder management strategies
    • Managing stakeholders
    • Understanding stakeholder perspectives
    • Business activity models

    Module 7: Modeling Business Processes

    • Organizational context
    • An alternative view of an organization
    • The organizational view of business processes
    • Value propositions
    • Process models
    • Analyzing the as-is process model
    • Improving business processes (to-be business process)

    Module 8: Defining the solution

    • Gap analysis
    • Introduction to Business Architecture
    • Definition of Business Architecture
    • Business Architecture techniques

    Module 9: Making a Business and Financial Case

    • The business case in the project lifecycle
    • Identifying options
    • Assessing project feasibility
    • Structure of a business case
    • Investment appraisal

    Module 10: Establishing the Requirements

    • A Framework for Requirements Engineering
    • Actors in requirements engineering
    • Requirements elicitation
    • Requirements analysis
    • Requirements validation
    • Documenting and Managing Requirements
    • The requirements document
    • The requirements catalog
    • Managing requirements

    Module 11: Modeling Requirements

    • Modeling system functions
    • Modeling system data

    Module 12: Delivering the Requirements

    • Delivering the solution
    • Context
    • Lifecycles

    Module 13: Delivering the Business Solution

    • BA's role in the business change lifecycle
    • Design stage
    • Implementation stage
    • Realization stage

    Module 1: The Rationale for Business Analysis

    • Explain the role of the BA throughout the business change lifecycle
    • Understand the scope of the BA role within the context of the range of analysis activities: strategic analysis and definition, business analysis, and IT systems analysis
    • Identify three competency areas for a BA: personal qualities, business knowledge, and professional techniques

    Module 2: Understanding the Strategic Context

    • Apply the MOST technique to analyze the internal environment of an organization
    • Apply the resource audit technique to analyze the internal environment of an organization.
    • Apply the PESTLE technique to analyze the external environment of an organization
    • Apply Porter’s Five Forces technique to analyze the external environment of an organization
    • Explain the purpose of a SWOT analysis
    • Identify strengths, weaknesses, opportunities, and threats for a given scenario
    • Define and explain the relationship between Critical Success Factor, Key Performance Indicator, and Performance Targets.
    • Define the elements of the balanced business scorecard and describe how it may be used to identify Critical Success Factors and Key Performance Indicators

    Module 3: Understanding the Current Situation

    • Identify the generic stakeholder categories defined in the stakeholder wheel
    • Identify relevant investigation techniques for a given scenario
    • Explain the rationale for taking a holistic view when investigating a business situation
    • Interpret the business situation represented in rich pictures, mind maps, and fishbone diagrams

    Module 4: Stakeholder Analysis and Management

    • In a given scenario, describe stakeholders in terms of their power/influence and level of interest
    • Select an appropriate stakeholder management strategy based on the position on the Power/Interest Grid
    • Apply the CATWOE technique to explore stakeholder business perspectives.
    • Explain different stakeholder business perspectives based on elements of CATWOE to identify similarities and differences in their worldviews

    Module 5: Analyzing and Modeling Business Activities

    • Explain the rationale for building conceptual models of a business situation
    • Understand how to construct a conceptual business activity model based on a given scenario
    • Understand how the five types of high-level activity within a business activity model (and the dependencies between them) represent a stakeholder’s business perspective
    • Explain the role of the planning activities in determining performance targets for a business system represented in the business activity model
    • Explain the role of the enabling activities, in acquiring and replenishing resources for a business system represented in the business activity model
    • Explain the role of the activities in conducting the work of the transformation, as defined in the stakeholder’s CATWOE
    • Explain the role of monitoring and control activities, in regulating a business system represented in the business activity model
    • Explain the three types of business events
    • 5n a given business activity model, identify the business events that will be handled by particular business activity
    • Explain the rationale for the consensus business activity model

    Module 6: Identifying Potential Solutions

    • In a given business scenario, distinguish between the different categories of business rules
    • Describe the process for carrying out gap analysis by comparing the conceptual business activity model and existing business situation
    • Define the components of a new business model

    Module 7: Building the Business Case

    • Explain the rationale for the development of a business case.
    • Describe the contents of a business case
    • Interpret a scenario to identify tangible and intangible costs and benefits, risks, and impacts
    • Understand the rationale for the development of the financial case and the appraisal techniques
    • Explain where a business case sits within the business change lifecycle and the rationale for reviewing it at each stage

    Course Curriculumof the Business Analysis Foundation and Practitioner Certification Training

    The Business Analysis F&P curriculum follows the official EXIN BCS Business Analysis Body of Knowledge and covers strategy analysis, the BA process model, investigation techniques, stakeholder analysis, business process modelling, requirements engineering, and the business

    Business Analysis Foundation Course Overview

    Business Analysis Practitioner Course Overview

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    Skills You Will Build Across Both BA LevelsApplied, Job-Ready Capability

    This programme takes you from Foundation concepts to Practitioner application. You learn the full business analysis toolkit, then practise applying it to realistic project scenarios so you are ready for both EXIN exams and for real work.

    Investigation and Requirements Elicitation

    Plan and run interviews, workshops, observation and document analysis to uncover business needs, then elicit and prioritise requirements using techniques such as MoSCoW.

    Stakeholder Analysis and Management

    Identify, analyse and engage stakeholders using power and interest grids and RACI, and manage conflict, resistance and competing interests across a change initiative.

    Business Process Modelling

    Model as-is and to-be processes with BPMN and swimlane diagrams, spot inefficiencies and bottlenecks, and design improved processes that stakeholders can validate.

    Requirements Documentation and Modelling

    Write clear, testable requirements and model them with use cases, UML and data models, then manage traceability, versions and change through the project lifecycle.

    Strategy Analysis and Solution Definition

    Apply PESTLE, SWOT and gap analysis to understand the strategic context, then define solution scope, evaluate options and assess feasibility against clear criteria.

    Business Case and Investment Appraisal

    Build a compelling business case using cost-benefit analysis and investment appraisal such as NPV, ROI and payback, and communicate it clearly to decision-makers.

    Who Should TakeBusiness Analysis F&P Certification Training in Costa Rica?

    Business Analysts

    Project Managers

    Product Owners

    Requirement Engineers

    Business Managers

    Team Members

    Business Change Managers

    Who Can Take This Certification Training

    Business Analysis Foundation and Practitioner Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online sessions, team-based learning, or personalized coaching, choose the option that best supports your Business Analysis Foundation & Practitioner learning journey.

    Business Analysis Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1095

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Business Analysis F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Official EXIN BCS-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Business Analysis Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom Business Analysis F&P training format combines expert guidance, peer interaction, and practical exercises to create an engaging learning experience.

    Official EXIN BCS-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Business Analysis Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen business analysis capabilities, improve requirements management practices, and support workforce development through structured learning initiatives. This format is ideal for Business Analysis F&P training for companies in Costa Rica seeking to build high-performing analysis teams.

    Official EXIN BCS-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Business Analysis Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides Business Analysis F&P coaching for professionals seeking individualized support with certification preparation, business analysis techniques, and career development.

    Official EXIN BCS-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Business Analysis Live Virtual Training

    Business Analysis Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1095

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual Business Analysis F&P training option provides flexibility while maintaining direct engagement with experienced trainers.

    Official EXIN BCS-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis LearningFor Your Business Analysis Certification Training in Costa Rica?

    As a trusted training company in Costa Rica, Invensis Learning delivers structured EXIN BCS Business Analysis training for professionals and organisations building analysis capability and preparing for both exams. As an EXIN Accredited Training Provider, we combine accredited trainers, examination-aligned courseware and flexible delivery formats with practical, learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional experience built around real-world application and measurable outcomes.

    • EXIN Accredited Training Provider with accredited, experienced trainers
    • Courseware aligned to the EXIN BCS Examination Specifications
    • Flexible formats for individuals, working professionals and corporate teams
    • Structured preparation for both the Foundation and Practitioner exams
    • Real-world case studies drawn from realistic project scenarios
    • Mock exams and practice questions for both EXIN BCS levels
    • Dedicated learner support before, during and after training
    • Scalable delivery for local teams and North American nearshore operations

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    Over 5000 five star reviews

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    Business Analysis Foundation and Practitioner Training Locations in Costa RicaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts

    Business Analysis Foundation and Practitioner Training Location in Costa Rica

    InterContinental Costa Rica at Multiplaza Mall, Costa Rica

    Business Analysis Foundation and Practitioner Training Location in Costa Rica

    Hotel Marriott Hacienda Belén, Calle 9, Oficentro El Cafetal, La Asunción, Belén, Heredia, 40703, Costa Rica

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    Corporate Business Analysis TrainingFor Your Teams in Costa Rica

    • Suitable for small, medium and large analysis and delivery teams
    • Customised schedules built around your team's availability
    • Delivered onsite, live virtual or in a blended format
    • Accredited trainers with real business analysis experience
    • Role-based examples relevant to your systems and clients
    • Dedicated coordination and learner support throughout
    • Scalable delivery for teams across Costa Rica and global sites

    Leading Organisations

    AmazonIntelHPEBoschMSDAccenture

    What Our Learners Say

    Passed Both Exams and Changed Roles

    "The combined course took me from theory to confidence. The Foundation days built my base, and the Practitioner scenarios showed me how to apply requirements and modelling techniques on real projects. I passed both exams and moved into a business analyst role."

    Andres Jimenez

    Business Analyst

    0/0

    Formalised Years of Experience

    "I had been doing analysis work for years without a formal qualification. This training gave me the BCS-aligned method I was missing, especially around stakeholder management and business cases. The mock exams made the real exams feel familiar."

    Maria Fernanda Rojas

    Systems Analyst

    0/0

    Practical and Clearly Taught

    "Strong, practical sessions on process modelling and requirements. The trainer explained BPMN and use cases clearly and tied everything back to project situations I recognised from work. Very well structured for the two levels."

    Diego Vargas

    IT Project Coordinator

    0/0

    Consistent Analysis Across the Team

    "We enrolled a delivery team to standardise how they capture and document requirements. The consistent, BCS-aligned approach has already reduced rework and improved how they work with our North American clients. Coordination with the trainers was excellent."

    Gabriela Solis

    L&D Manager, Shared Services

    0/0

    Tailored Training That Delivered

    "The corporate programme was tailored to our systems and clients, which made it immediately useful. Our analysts now speak a common language on stakeholders, processes and business cases, and project quality has clearly improved."

    Ricardo Mora

    IT Delivery Lead, Financial Services

    0/0



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    Business Analysis Foundation and Practitioner

    Frequently Asked QuestionsHere's everything you may ask...

    It is a combined credential that validates both foundational business analysis knowledge and the applied ability to use BA techniques in real project scenarios. It is developed by EXIN in partnership with BCS, The Chartered Institute for IT, and aligned to the BCS Business Analysis Body of Knowledge.

    General

    What is the EXIN BCS Business Analysis Foundation and Practitioner certification?

    It is a combined credential that validates both foundational business analysis knowledge and the applied ability to use BA techniques in real project scenarios. It is developed by EXIN in partnership with BCS, The Chartered Institute for IT, and aligned to the BCS Business Analysis Body of Knowledge.

    Is business analysis certification worth it in Costa Rica?

    Yes. Business analysts are in strong demand across Costa Rica's technology, shared service, financial and life sciences employers, with average pay around ₡23.7M a year and senior roles near ₡29M. A recognised EXIN BCS credential helps you stand out for these roles.

    Who should take this business analysis course?

    It suits aspiring business analysts, IT professionals and testers moving into BA, project and delivery team members, and practising analysts formalising their experience. The Foundation level needs no prior BA knowledge, so beginners can start with confidence.

    Are the certifications recognised internationally?

    Yes. EXIN operates in over 165 countries and BCS is the UK's chartered professional body for IT. The combined credential is well recognised across Europe, the UK, Asia, the Middle East and by North American nearshore clients that Costa Rica's service centres support.

    How long are the credentials valid?

    Both the Foundation and Practitioner certifications are for lifetime. Neither expires and there is no renewal fee or continuing-education requirement once you have earned them.

    Pricing

    How much does the business analysis training cost in Costa Rica?

    Fees depend on the format you choose, such as live virtual, self-paced or corporate group training, and are quoted locally. The training and exam bundle is available on request. Contact a learning advisor for current pricing and to request a quote.

    What is included in the course fee?

    The fee typically includes examination-aligned courseware, case studies, mock exams and practice questions for both levels, learner support and a course completion certificate. Confirm whether both EXIN exam vouchers are included when you enrol.

    Are the exam fees included in the training price?

    Both EXIN exams are usually arranged as part of the combined training and dual exam package through an accredited training provider. Whether the vouchers are bundled or billed separately is available on request, so ask your advisor before enrolling.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for analysis, delivery and product teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

    Exam

    What is the format of the Foundation exam?

    The Foundation exam has 40 single-answer multiple-choice questions and runs for 60 minutes, closed book. You need 65 per cent, or 26 out of 40, to pass. It covers 14 topic areas at a knowledge and comprehension level.

    How does the Practitioner exam differ?

    The Practitioner exam is also 40 questions in 60 minutes, closed book, with the same 65 per cent pass mark. Its questions are scenario-based, presenting realistic project situations that test how you apply BA techniques across seven topic areas.

    Are there prerequisites for the exams?

    The Foundation certificate has no formal prerequisites and is open to all. The Foundation certificate is the recommended prerequisite for the Practitioner level, which is why the combined programme takes you through both in sequence.

    Where can I take the EXIN exams?

    You can sit both exams online through EXIN's online proctored system or at an accredited testing location. They are typically arranged through your accredited training provider as part of the combined package.

    What if I do not pass an exam on the first attempt?

    You can re-sit an EXIN exam; the current re-sit policy and any fee are available on request. Our preparation includes mock exams and practice questions for both levels to help you feel ready before you sit, reducing the fear of failure.

    Course Content

    What topics does the training cover?

    The Foundation part covers all 14 topic areas, from investigation and requirements to process modelling and business cases. The Practitioner part covers seven applied topics, including strategy context, stakeholder management, solution options and building the business case.

    Can a beginner take this course?

    Yes. The Foundation level assumes no prior business analysis knowledge, so beginners and career changers can start here. The programme then builds step by step into the applied Practitioner techniques, supported by trainers and practice scenarios.

    What learning resources are provided?

    You receive examination-aligned courseware, industry-driven case studies, mock exams and practice questions for both the Foundation and Practitioner levels, plus learner support to help you apply the concepts at work.

    Is the courseware aligned to the current standard?

    Yes. The courseware is aligned to the EXIN BCS Examination Specifications and the BCS Business Analysis Body of Knowledge, which is the reference standard for both the Foundation and Practitioner exams.

    How is the combined programme structured?

    It is a 32-hour combined course, usually with Foundation content first and Practitioner content next. You sit two separate EXIN exams and, on passing each, earn the respective credential, giving you both qualifications from one programme.

    Enrollment

    How do I enrol in the business analysis course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like guidance first.

    What training formats are available?

    We offer live virtual (online) instructor-led training, self-paced e-learning, onsite classroom training, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live virtual and other formats. See upcoming schedules on our website or ask an advisor about the next available cohort and how quickly you can begin your preparation.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.