Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Starting Point in ITSM

    The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme and the recognised starting point for modern IT service management. ITIL 4 Foundation certification training in Split gives IT and business professionals a clear, end-to-end view of how organisations create, deliver and continually improve tech-enabled products and services. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted ITSM framework. You learn the Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that employers across Split's growing technology sector rely on. Delivered in live online and classroom formats, the training suits service desk staff, support analysts and aspiring managers who want a globally portable credential. Start your ITIL journey with Invensis Learning and prepare for the PeopleCert exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Split, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Starting Point in ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Split, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in SplitDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationOutcomes That Move Your Career Forward

    ITIL 4 Foundation Exam Format in SplitWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Split

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and Hiring Demand in SplitWhy Get ITIL 4 Certified?

    ITIL 4 Foundation has become a baseline credential for service management roles across Split's fast-growing technology sector, valued by SaaS firms, telecoms, managed-service providers and tourism-tech companies that run always-on digital services. As employers standardise IT operations and scale support functions, professionals who understand the ITIL 4 framework move faster into service desk lead, service delivery and IT service manager roles. Here is what the local market is telling us right now.

    Why Split Employers Need Certified ITSM Talent

    ITIL 4 Foundation is more than a certificate. It is a career accelerator for service management professionals. Join those who bring structure and reliability to Split's digital services. Start your journey today.

    Your Split Career Transformation

    From Support Role to Service Leader

    Your ITIL 4 Transformation

    Split's technology sector is growing while certified talent stays scarce, and employers increasingly separate professionals who know modern service management from those who do not. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

    How to Get ITIL 4 Founfdation Certified in SplitStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Split is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeCore ITIL 4 Capabilities

    Skills covered in ITIL 4 Foundation range from core service management concepts to the practices teams use every day. By the end of the programme, you can speak the language of modern ITSM and apply the ITIL 4 framework to real service operations.

    Service Management Fundamentals

    Skills covered in ITIL 4 Foundation begin here: define what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty in delivering outcomes that matter to stakeholders.

    The ITIL 4 Service Value System

    Understand the Service Value System and how its components, governance, guiding principles, the value chain, practices and continual improvement work together to turn demand into value.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, information and technology, partners and suppliers, and value streams and processes, to balance how services are designed and run.

    The Seven Guiding Principles

    Adopt and adapt ITIL practices using the seven guiding principles, from focus on value and start where you are to keep it simple and practical, and optimise and automate.

    The Service Value Chain in Action

    Trace value through the six service value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and see how they form value streams.

    Key ITIL Management Practices

    Work with core practices such as incident management, problem management, change enablement, service desk, service level management and continual improvement that support users every day.

    Who Should TakeITIL 4 Foundation Certification Training in Split?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SplitAccredited Training, Real Support

    As a trusted ITIL 4 Foundation training company in Split, Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and organisations looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine certified trainers, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Split, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced, certified trainers with real-world ITSM expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and exam preparation support
    • Dedicated learner support before, during and after the training
    • Customised schedules for individuals and teams across Croatia
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and organisations across many industries

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL 4 Foundation Training Locations in SplitInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Split

    Radisson Blu Resort & Spa Split, Split

    ITIL 4 Foundation Training Location in Split

    Le Méridien Lav Split, 2A, Grljevacka Street, Miljevac, Podstrana – Miljevac, Podstrana Municipality, Split-Dalmatia County, 21312, Croatia

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    Corporate Team Training in SplitStandardise Service Management

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Certified trainers with relevant ITSM and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Split, Croatia and global locations

    Leading Organisations

    Ericsson Nikola TeslaSpanEndavaLemaxInfobipA1 Hrvatska

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the Service Value System and guiding principles easy to grasp, and the practice questions matched the real exam well. I passed the PeopleCert exam on my first attempt and now use ITIL ideas on my service desk every day."

    Ivan Markovic

    Service Desk Analyst

    0/0

    A Real Career Step Up

    "I moved from a purely technical support role into service management thanks to this course. The four dimensions and the value chain finally clicked, and the sessions were practical rather than theory heavy."

    Ana Kovacevic

    IT Support Specialist

    0/0

    Practical and Well Organised

    "Clear structure, accredited courseware and a trainer who answered every question. The continual improvement and SLA topics were directly useful in my day job at a SaaS company in Split."

    Marko Babic

    ITSM Analyst

    0/0

    Our Team Now Works to One ITSM Standard

    "We trained our whole support team and now everyone shares the same service management language. Incident and request handling is more consistent, and the live virtual delivery suited our schedule."

    Petra Juric

    IT Service Delivery Lead, SaaS Company

    0/0

    Smooth Corporate Rollout with Strong Results

    "Invensis Learning delivered a tailored ITIL 4 Foundation programme for our managed-services group. The trainers understood our environment, scheduling was flexible, and the pass rate across the cohort was excellent."

    Luka Horvat

    Head of IT Operations, Managed Services Provider

    0/0



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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised ITSM credential valued by Split employers in SaaS, telecoms, managed services and tourism-tech. With certified talent scarce locally and a reported salary premium of around 11% globally, it helps you qualify faster for service management roles.

    General

    Is the ITIL 4 Foundation certification worth it in Split?

    Yes. ITIL 4 Foundation is a globally recognised ITSM credential valued by Split employers in SaaS, telecoms, managed services and tourism-tech. With certified talent scarce locally and a reported salary premium of around 11% globally, it helps you qualify faster for service management roles.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, governed by AXELOS and examined by PeopleCert. It introduces modern IT service management and suits service desk staff, support analysts, IT professionals and business teams who work with digital services.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM experience is required, which makes it an ideal first step for professionals new to service management.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification.

    Is the ITIL 4 credential recognised across Croatia and the EU?

    Yes. ITIL is the world's most widely adopted IT service management framework, and the credential is recognised by employers across Croatia, the wider EU and globally, which supports cross-border and remote roles.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware, live instructor-led or self-paced sessions, practice questions, mock exams and learner support. Confirm whether the PeopleCert exam voucher is bundled when you enrol. Request a quote for the latest inclusions.

    How much does ITIL 4 Foundation training cost in Split?

    Pricing varies by format, schedule and whether the exam voucher is included, and is quoted in euros for the Croatian market. Speak with a learning advisor for current pricing and any group offers.

    Is the PeopleCert exam fee part of the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others price training and exam separately. PeopleCert exam pricing varies by region, so confirm the exact figure before you book.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Split. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the passing score is 65%, which is 26 out of 40 correct answers.

    How is the ITIL 4 Foundation exam delivered?

    PeopleCert delivers the exam either online with 24/7 remote proctoring or at authorised test centres worldwide, including options accessible from Split. You can choose whichever suits you best.

    What is the passing score for the exam?

    You need 65% to pass, which is 26 of the 40 questions correct. Preparing across all nine syllabus areas, with mock exams, is the best way to reach that mark.

    What if I do not pass the exam the first time?

    You can resit the exam by booking another attempt through PeopleCert. Our training includes practice questions and mock exams to build readiness, and selected plans offer retake support. Check resit policy and fees on the PeopleCert portal.

    Which edition of ITIL does the exam cover?

    The exam is based on the current ITIL 4 edition and the ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and core service management concepts.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The syllabus covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners and business professionals can take it. The trainer explains each concept from the ground up with practical examples.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL 4 Foundation syllabus, practice questions, mock exams and revision aids, along with trainer-led sessions and post-training support.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the ITIL 4 Foundation syllabus so you can identify weak areas and build exam confidence.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Split?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, self-paced e-learning, classroom training and customised corporate group training, so you can pick the format that fits your schedule in Split.

    How soon can I start the training?

    New batches run regularly across live online and classroom formats. See upcoming schedules or speak with a learning advisor to find the next start date that works for you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans let you attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.