Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme and the recognised first step into modern IT service management. ITIL 4 Foundation certification training in Zagreb gives you a shared, end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Awarded by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted service management framework. The credential introduces the Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that employers expect. As Zagreb cements its place as Croatia's technology hub, with the IT sector contributing around 6% of national GDP, employers across software, telecoms and consulting increasingly value professionals who can align IT services with business outcomes. Begin your ITIL journey with Invensis Learning and turn proven best practice into everyday capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in ZagrebDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from ITIL 4 FoundationBenefits for Professionals and Organisations

    ITIL 4 Foundation Exam Format in ZagrebWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Zagreb

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in ZagrebRoles, Demand and Earning Potential

    ITIL 4 Foundation is a trusted entry marker for IT service management roles across Zagreb and Croatia, valued by software firms, telecoms operators, outsourcing providers and public sector employers modernising their services. As Zagreb grows into the country's technology hub and cloud and cybersecurity work expands, professionals who can run reliable, value-focused services are increasingly sought after. Demand spans service desk analysts through to service delivery and operations managers, and here is what the local market is telling us right now.

    Market Forces Driving ITSM Demand in Croatia

    ITIL 4 Foundation is more than a certificate. It is a foundation for a service management career. Join professionals in Zagreb who connect IT services to business value and run them with confidence. Start your ITIL journey today.

    Your Zagreb Career Transformation

    Where You Stand Today

    And Where ITIL 4 Foundation Takes You

    Croatia's IT market is expanding with cloud adoption, cybersecurity demand and EU-funded digital programmes, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

    How to Get ITIL 4 Founfdation Certified in ZagrebStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Zagreb is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in This ProgrammeMapped to the ITIL 4 Foundation Syllabus

    This ITIL 4 Foundation training builds the practical service management knowledge and exam readiness you need. By the end, you can describe the Service Value System, apply the guiding principles, and explain the key practices that keep IT services reliable and valuable.

    Service Management Core Concepts

    Understand what a service is, how value is co-created between providers and consumers, and the role of utility and warranty, outputs and outcomes, in ITIL 4. This is the language that the rest of the framework builds on.

    The ITIL 4 Service Value System

    Explain how the guiding principles, governance, the service value chain, practices and continual improvement work together as a single system to turn demand and opportunity into value for the organisation and its customers.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes, so that services are designed and delivered with every critical factor accounted for.

    Applying the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to adopt ITIL and adapt it sensibly to your own organisation rather than copying a rigid process.

    Key ITIL Management Practices

    Apply core practices day to day, including incident management, problem management, change enablement, the service desk and service level management, to keep services stable and improving.

    Continual Improvement and Metrics

    Use the continual improvement model along with service level agreements, key performance indicators and metrics to measure service quality and keep services getting better over time.

    Who Should TakeITIL 4 Foundation Certification Training in Zagreb?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Your ITIL 4 Foundation Certification Training in Zagreb PartnerAccredited, Expert-Led and Flexible

    As a trusted ITIL 4 Foundation training company in Zagreb, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations building IT service management capability. As an accredited training partner, our programmes combine certified trainers, syllabus-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Zagreb, Invensis Learning provides a professional learning experience designed around practical understanding, real-world application and a clear path to passing the exam.

    • Accredited training partner delivering official, syllabus-aligned ITIL 4 courseware
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats: online (live virtual), classroom and corporate group training
    • Structured courseware, practice questions and mock exams for the ITIL 4 exam
    • Dedicated learner support before, during and after your training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Local delivery and support for learners across Zagreb and Croatia
    • Trusted by professionals and organisations across many industries

    60+

    Certification Courses

    121K+

    Hours of Expert Training Delivered

    100+

    Countries Served

    ISO 9001 & 27001

    Quality Standards

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in ZagrebInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Zagreb

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL 4 Foundation Training Location in Zagreb

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    corporate banner

    ITIL 4 Foundation in ZagrebStandardize Service Management

    • Upskill whole IT teams with a shared service management language
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Certified trainers with real ITSM and industry experience
    • Role-based examples and exercises for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Zagreb, Croatia and global locations

    Leading Organisations

    InfobipSpanCombisA1 CroatiaHrvatski TelekomEricsson Nikola Tesla

    What Our Learners Say

    Passed First Time and Apply It Daily

    "The trainer explained the Service Value System and the guiding principles in a way that finally made sense for my daily work on the service desk. The mock exams matched the real ITIL 4 Foundation exam closely and I passed on my first attempt."

    Ivan Horvat

    IT Support Specialist

    0/0

    Opened the Door to a Service Management Role

    "I moved from a support role into an ITSM analyst position not long after certifying. The practices around incident, problem and change management are exactly what employers in Zagreb were asking about in interviews."

    Ana Kovacevic

    IT Service Management Analyst

    0/0

    Practical and Easy to Apply

    "Very practical sessions with real examples rather than just theory. The continual improvement model and the four dimensions are things I now use when reviewing how our services run."

    Marko Babic

    Service Delivery Coordinator

    0/0

    A Common Language for Our Whole IT Team

    "We trained a full support and operations team. The shared ITIL vocabulary cut down miscommunication between teams and improved how quickly we handle incidents and changes. The flexible online schedule fitted our shifts."

    Petra Novak

    L&D Manager, Software Company

    0/0

    Standardised Our Service Practice

    "Invensis delivered onsite training for our service desk and operations staff. The trainer tailored examples to our environment, and the standardised approach to service levels and reporting has made our reviews far more consistent."

    Luka Maric

    IT Operations Director, Telecoms Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

    RijekaSplit

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces modern IT service management through the Service Value System, the four dimensions, the guiding principles and core practices, and is open to anyone with no prerequisites.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, created by AXELOS and examined by PeopleCert. It introduces modern IT service management through the Service Value System, the four dimensions, the guiding principles and core practices, and is open to anyone with no prerequisites.

    Is ITIL 4 Foundation worth it for my career in Zagreb?

    Yes. As Zagreb grows into Croatia's technology hub, employers in software, telecoms and consulting value professionals who can run reliable services. ITIL-certified staff qualify for ITSM analyst, service desk and delivery roles that pay above the local IT average. Talk to a learning advisor about your goals.

    Who should take ITIL 4 Foundation?

    It suits IT and business professionals at any stage, including support staff, service desk analysts, developers, project team members and managers who want a shared, recognised service management language.

    Do I need prior experience or ITIL knowledge?

    No. ITIL 4 Foundation has no formal prerequisites and assumes no prior ITIL knowledge. Professionals who already hold ITIL v3 Foundation can also take the ITIL 4 Foundation exam directly.

    How long is the certification valid?

    The ITIL 4 Foundation certification is valid for three years. You renew it by earning the required CPD points through your PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee covers instructor-led training, accredited courseware aligned to the current ITIL 4 syllabus, practice questions, mock exams and learner support. The PeopleCert exam is delivered separately. Request a quote for the full list of inclusions.

    How much does ITIL 4 Foundation training cost in Zagreb?

    Pricing is available on request and varies by format and schedule; we quote in euros for learners in Croatia. The PeopleCert exam fee is billed separately. Contact us for a tailored quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately, though many learners choose a combined training and exam package. Confirm the current options when you request a quote.

    Do you offer group or corporate pricing?

    Yes. We offer volume-based corporate pricing for teams, with customised schedules and onsite or live online delivery. Ask about group pricing for your team in Zagreb.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination of 40 questions with a 60-minute time limit. It is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65% to pass, which is 26 out of 40 questions correct. There is no negative marking, so focus on broad understanding across all of the syllabus areas.

    How is the exam delivered in Croatia?

    You can sit it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Both options are available to candidates in Croatia.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the ITIL 4 Foundation exam, so you can sit it without any prior ITIL qualification or work experience.

    What happens if I do not pass the first time?

    You can resit the exam; re-sit fees and policy are set by PeopleCert. Our training includes mock exams and practice questions to help you prepare for a first-time pass.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    What learning resources and materials are provided?

    You receive accredited courseware, practice questions, mock exams and reference materials aligned to the current ITIL 4 Foundation syllabus, along with post-training learner support.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware follows the current ITIL 4 edition published by AXELOS and PeopleCert, including the Service Value System and the 34 management practices.

    Can a complete beginner follow the course?

    Yes. The training is designed for newcomers to ITIL and IT service management. No prior experience is needed, and concepts are built up step by step with practical examples.

    What practical elements are included?

    Sessions use real-world examples, scenario exercises and knowledge checks so you can apply practices such as incident, problem and change management to situations at work.

    Enrollment

    How do I enrol in ITIL 4 Foundation training?

    Enrol through the Invensis Learning website: choose your format, complete payment, and you will receive your schedule, courseware and resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule in Zagreb.

    When are the upcoming batches in Zagreb?

    New live online and classroom batches run regularly. Contact a learning advisor to see the next available dates for Zagreb and across Croatia.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.