Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation?Your Entry into Modern IT Service Management

    ITIL 4 Foundation certification training in Rijeka gives IT and business professionals a clear, end-to-end introduction to modern IT service management, built on the globally recognised ITIL 4 framework from AXELOS and PeopleCert. It is the entry point to the ITIL 4 scheme and needs no prior experience to begin. The certification teaches you how organisations create and deliver value through the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles, and core practices such as incident, problem and change enablement. You learn the language and concepts that service desks, IT operations and digital teams use every day. For professionals in Rijeka's maritime, port logistics, shipbuilding and technology sectors, ITIL 4 Foundation is a practical first credential that signals service-minded thinking to employers. Train with Invensis Learning and move from study to a recognised PeopleCert certification with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation?Your Entry into Modern IT Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in RijekaDo You Qualify for the ITIL 4 Foundation Exam?

    What You Gain from Getting ITIL 4 CertifiedSkills, Recognition and Career Momentum

    ITIL 4 Foundation Exam Format in RijekaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Rijeka

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 4 Career Scope in RijekaRoles, Demand and Earnings

    ITIL 4 Foundation is a recognised first step into IT service management roles across Rijeka and Croatia, valued by maritime, port logistics, telecom, banking and public-sector employers that depend on stable digital services. As the Port of Rijeka automates and the city grows its smart-city and technology base, service-minded professionals are increasingly sought after. Demand spans the service desk, IT support, system administration and service delivery, and here is what the local market is telling us right now.

    What Is Driving ITIL 4 Demand in Rijeka

    ITIL 4 Foundation is more than a certificate. It is a practical first step into IT service management. Join professionals in Rijeka who bring structure, value and confidence to digital services. Start your journey today.

    Your Rijeka Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Rijeka's port, logistics and technology base is modernising fast, and employers increasingly separate service-minded, certified professionals from the rest. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

    How to Get ITIL 4 Founfdation Certified in RijekaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Rijeka is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ITIL 4 CourseFrom Concepts to the Service Value System

    This programme covers the full ITIL 4 Foundation syllabus, from service management concepts and the Service Value System to guiding principles, core practices and continual improvement. By the end, you can apply ITIL 4 language and concepts at work and approach the exam with confidence.

    Service Management Foundations

    Understand what a service is, how value is co-created, and the role of utility and warranty, so you can explain service management to colleagues and stakeholders with confidence.

    The ITIL 4 Service Value System

    Learn how the Service Value System brings guiding principles, governance, the service value chain, practices and continual improvement together to create value end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to real decisions, not just exam questions.

    The Service Value Chain

    Work through the six value chain activities, plan, improve, engage, design and transition, obtain or build, and deliver and support, and how they form value streams.

    Core ITIL Practices

    Get to grips with key practices including incident management, problem management, change enablement, the service desk and service level management used by IT teams daily.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and key metrics to measure performance and keep services improving over time.

    Who Should TakeITIL 4 Foundation Certification Training in Rijeka?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1130

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning in RijekaYour Accredited ITIL 4 Partner in Croatia

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build IT service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team in Rijeka, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.

    • Accredited ITIL 4 training delivered by experienced, certified ITSM trainers
    • Live online and classroom formats that fit working professionals in Rijeka
    • Courseware aligned to the current AXELOS ITIL 4 Foundation syllabus
    • Practice questions and mock exams modelled on the PeopleCert exam
    • Dedicated learner support before, during and after the training
    • Flexible scheduling for individuals and corporate teams across Croatia
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across multiple industries

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    ITIL 4 Foundation Training Locations in RijekaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Rijeka

    Hilton Rijeka Costabella Beach Resort, Rijeka

    ITIL 4 Foundation Training Location in Rijeka

    Grand Hotel Bonavia Rijeka, Rijeka

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    Corporate ITIL 4 Training in RijekaUpskill Your Service Team

    • Suitable for small, medium and large teams
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across Croatia and global locations

    Trusted by Leading Organisations

    JadrolinijaLuka RijekaJGLHrvatski TelekomEricsson Nikola TeslaInfobip

    What Our Learners Say

    Passed First Time and Using It at Work

    "The trainer made the Service Value System and guiding principles genuinely clear, and the mock exams matched the real test closely. I passed the PeopleCert exam first time and now use the ITIL language daily on our service desk."

    Ivan Kovačić

    Service Desk Analyst

    0/0

    A Practical First Credential in ITSM

    "As someone moving from general IT support into a service-focused role, ITIL 4 Foundation gave me the structure I was missing. The sessions were practical and the trainer answered every question patiently."

    Petra Novak

    IT Support Specialist

    0/0

    Clear, Well-Paced and Relevant

    "Clear explanations of incident, problem and change practices, with real examples I could relate to my own work. The flexible online schedule made it easy to fit around a busy week."

    Marko Babić

    System Administrator

    0/0

    Stronger, More Consistent Service Team

    "We trained our service desk and operations staff with Invensis Learning, and the common ITIL language has noticeably reduced confusion during incidents. Scheduling around shift work was handled smoothly."

    Sanja Horvat

    IT Operations Lead, Logistics Sector

    0/0

    Tailored Corporate Training That Delivered

    "The corporate programme was tailored to our maritime IT environment, and the trainer connected ITIL practices to our day-to-day operations. Our managers now share a clear view of service value and improvement."

    Davor Matić

    L&D Manager, Maritime Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential in IT service management, valued by maritime, logistics, telecom, banking and public-sector employers across Rijeka and Croatia. It signals service-minded thinking and opens doors to service desk, support and service delivery roles, with a reported pay premium for certified professionals.

    General

    Is the ITIL 4 Foundation certification worth it in Rijeka?

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential in IT service management, valued by maritime, logistics, telecom, banking and public-sector employers across Rijeka and Croatia. It signals service-minded thinking and opens doors to service desk, support and service delivery roles, with a reported pay premium for certified professionals.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert, introducing modern IT service management. It is designed for IT and business professionals at any career stage, including service desk staff, support specialists, system administrators and anyone moving into service-focused roles. No prior experience is required.

    Do I need any prerequisites to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is the entry point to the ITIL 4 certification scheme, so no prior ITIL or service management knowledge is needed before you begin the training.

    Who is the governing body for ITIL 4 Foundation?

    ITIL was created by AXELOS, which was acquired by PeopleCert in 2021. PeopleCert is now the owner, publisher and examination body for all ITIL qualifications, and delivers the ITIL 4 Foundation exam through online proctoring or authorised test centres.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements on the PeopleCert website.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the current ITIL 4 syllabus, practice questions, mock exams, learner support and a course completion certificate. Exam vouchers may be bundled or purchased separately. Speak with a learning advisor for a detailed quote.

    How much does ITIL 4 Foundation training cost in Rijeka?

    Training prices vary by format, schedule and whether the PeopleCert exam voucher is included. We quote local pricing in euros for learners in Croatia. Request a quote for current fees, group rates and any available offers.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the official PeopleCert exam voucher with the training, while others quote it separately. PeopleCert sets the exam fee, which can vary by region and channel. Ask a learning advisor which option suits you.

    Do you offer group or corporate discounts for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and project teams. Contact us for a tailored quote for your organisation in Rijeka.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions to be completed in 60 minutes. It is delivered online with PeopleCert proctoring or at an authorised test centre. The pass mark is 65 percent, which is 26 out of 40 correct answers.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need at least 26 correct answers, a score of 65 percent, to pass. It is a single-answer, multiple-choice format based on the current ITIL 4 Foundation syllabus.

    What if I do not pass the exam the first time?

    You can resit the ITIL 4 Foundation exam if you are not successful. Our training includes mock exams and practice questions to build your readiness, and we can guide you on rebooking through PeopleCert. Confirm the current resit policy and any fees on the PeopleCert website.

    How and where do I take the ITIL 4 Foundation exam?

    You can take the exam online from home or office through PeopleCert's online proctoring, available 24/7, or at an authorised PeopleCert test centre. You schedule your exam through the PeopleCert portal once your voucher is active.

    Which syllabus version is the exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System, the four dimensions, the guiding principles and core practices. Our courseware is kept aligned to this current edition.

    Course Content

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed as an introduction with no prerequisites, so beginners are welcome. The training builds concepts step by step, from what a service is to the Service Value System, with examples and practice that suit newcomers and experienced staff alike.

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements, and key metrics and performance indicators.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams modelled on the PeopleCert format, plus topic-wise quizzes. These help you identify weak areas and build confidence before the real exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. Our courseware is aligned to the current AXELOS and PeopleCert ITIL 4 Foundation syllabus, so you study the concepts and terminology exactly as the exam tests them.

    Will I receive a certificate after the training?

    Yes. You receive a course completion certificate from Invensis Learning after meeting the course requirements. The official ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your preferred format and completing payment, after which you receive access to schedules and learning resources. We run regular live online and classroom batches for learners in Rijeka. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training. This lets you choose the format that fits your schedule, whether you prefer learning from home in Rijeka or training with your team onsite.

    Are weekend or weekday batches available?

    Yes. We schedule both weekday and weekend batches to suit working professionals. Check the upcoming schedules for current dates, or ask a learning advisor to recommend a batch that fits your availability.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where needed. Contact our support team to arrange this and they will confirm the options that apply to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include added flexibility. Reach out to our team for the details that apply to your enrolment before you book.