Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    ITIL Version 5 Foundation certification training in Rijeka gives IT and business professionals the current, digital-era grounding in service management that employers along the Kvarner coast now look for. ITIL Version 5 Foundation (ITIL 5 Foundation) is the entry-level qualification in the ITIL 5 scheme created by AXELOS, with examinations delivered by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It moves beyond traditional IT services to digital product and service management, adds the product and service lifecycle as a core structure, and makes Value Stream Mapping and Management a dedicated topic. The credential suits service desk staff, IT operations professionals, digital product owners and career changers alike, with no formal prerequisites to begin. As the Port of Rijeka modernises its digital operations and the city builds on its smart city and maritime innovation lead, well-governed IT services are in demand. Start your ITIL 5 Foundation journey with Invensis Learning and turn that demand into a recognised, career-ready credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rijeka, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in RijekaDo You Qualify for the ITIL V5 Foundation Exam?

    Why This Credential Pays OffReal Outcomes for Learners

    ITIL V5 Foundation Exam Format in RijekaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Rijeka

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in RijekaRoles, Demand and Earning Power

    ITIL 5 Foundation is a recognised entry marker for service management roles across Rijeka's maritime, ICT, shipbuilding and public sector employers. As the Port of Rijeka digitises operations and the city builds its smart city and autonomous vessels agenda, organisations need people who can keep digital services reliable and continually improving. Demand runs from service desk and support roles up to IT service and operations managers, and here is what the local market is telling us.

    Market Forces Driving ITIL Demand in Rijeka

    ITIL 5 Foundation is more than a credential. It is a springboard into digital service management. Join professionals in Rijeka who keep services reliable and continually improving. Start your journey today.

    Your Rijeka Career Transformation

    Your Move from Support to Service Leadership

    What Changes with ITIL 5 Foundation

    Croatia's digital economy is expanding as ports, smart cities and ICT employers modernise, and hiring managers increasingly separate credentialed service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

    How to Get ITIL V5 Founfdation Certified in Rijeka Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Rijeka is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will BuildMapped to the ITIL 5 Syllabus

    ITIL 5 Foundation training equips you with a working knowledge of modern service management aligned to the official AXELOS syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and describe how value streams and the lifecycle work together.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains that value from discovery through to delivery and support.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system that keeps value flowing from demand to outcome.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate to real service decisions.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and see how the phases connect to create value across a digital service.

    ITIL Management Practices

    Learn the role of ITIL 5 management practices and official practice guides, and how consistent ways of working across incident, problem, change enablement and the service desk can be adapted to your organisation's context.

    Value Stream Mapping and Management

    Identify, map and manage value streams to make work visible, spot waste, and improve flow, using flow metrics to raise throughput and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Rijeka?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation Training in RijekaAccredited Training You Can Trust

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers accredited ITIL 5 Foundation training for individual professionals and organisations in Rijeka that want dependable, current service management skills. As a PeopleCert Accredited Training Organization, we combine qualified trainers, AXELOS-aligned courseware, flexible delivery and practical exam preparation. Whether you enrol as an individual or arrange corporate training for your team, you gain a professional learning experience built around real-world application, exam readiness and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 Foundation courseware
    • Qualified, PeopleCert-accredited trainers with real service management experience
    • Flexible live virtual, classroom and onsite formats for individuals and teams
    • Structured courseware, case studies and mock exams for the 40-question Foundation exam
    • First-attempt guidance to help you approach the exam with confidence
    • Dedicated learner support before, during and after your training
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified operations
    • Trusted by professionals and organisations across Croatia and worldwide

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RijekaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Rijeka

    Hilton Rijeka Costabella Beach Resort, Rijeka

    ITIL Version 5 Foundation Training Location in Rijeka

    Grand Hotel Bonavia Rijeka, Rijeka

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    Corporate ITIL 5 Foundation Training in RijekaUpskill Your Whole IT Function

    • Suitable for small, medium and large IT and digital teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Trainers with real service management and industry experience
    • Role-based examples drawn from maritime, ICT and public sector settings
    • Dedicated coordination and learner support throughout the programme
    • Scalable delivery for teams across Rijeka, Croatia and global sites

    Organisations in Rijeka and Croatia

    Ericsson Nikola TeslaJadrolinijaPort Of RijekaJGLErste BankInfobip

    What Our Learners Say

    Passed First Time and Applying It at Work

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. The mock exams matched the real Foundation format, and I passed on my first attempt. I now use the guiding principles in my daily support work."

    Ivan Kovacevic

    IT Service Desk Analyst

    0/0

    A Clear Step into Service Management

    "As someone moving from operations into service management, ITIL 5 Foundation gave me the vocabulary and structure I was missing. The lifecycle and management practices sessions were the most useful part for my new role."

    Petra Novak

    IT Operations Specialist

    0/0

    Practical and Flexible Learning

    "Well-paced live virtual sessions that fitted around my job. The continual improvement model and value stream mapping topics clicked quickly thanks to the practical examples. Good support from the team throughout."

    Marko Babic

    Digital Product Owner

    0/0

    Consistent Practice Across Our Team

    "We trained our service desk team with Invensis Learning and the impact was immediate. Everyone now shares a common language around incidents, problems and value. The onsite delivery suited our shift patterns well."

    Ana Juric

    IT Service Manager, Maritime Logistics

    0/0

    Strong Fit for Our Transformation

    "Rolling out ITIL 5 Foundation across our IT function standardised how we govern services during a busy digital transformation. The corporate coordination was smooth and the courseware was current and relevant."

    Tomislav Horvat

    Head of IT, Public Sector

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that signals current, digital-era service management knowledge. In Rijeka, employers in maritime, ICT, shipbuilding and the public sector value it as organisations modernise digital services, making it a practical first step toward service management roles.

    General

    Is ITIL 5 Foundation worth it in Rijeka?

    Yes. ITIL 5 Foundation is a globally recognised AXELOS credential that signals current, digital-era service management knowledge. In Rijeka, employers in maritime, ICT, shipbuilding and the public sector value it as organisations modernise digital services, making it a practical first step toward service management roles.

    What is ITIL Version 5 Foundation?

    ITIL Version 5 Foundation (ITIL 5 Foundation) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System with a stronger digital-era and sustainability emphasis.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT support and operations staff, service desk analysts, digital product owners, DevOps and Agile practitioners, and business professionals who work with digital service teams. There are no formal prerequisites, so it is open to anyone starting or updating their service management knowledge.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Rijeka?

    Training is usually offered as a combined training and exam package, and pricing varies by format and schedule, so it is available on request. Request a quote and a learning advisor will share current options for live virtual, classroom or corporate delivery in Rijeka.

    What is included in the course fee?

    The fee typically includes AXELOS-aligned courseware, case studies, mock exams and practice questions, first-attempt guidance and learner support. Many packages also include the PeopleCert exam voucher. Confirm exact inclusions when you request a quote.

    Is the exam fee included in the price?

    In most accredited packages the PeopleCert exam voucher is bundled with training, but this varies by plan. Ask a learning advisor to confirm whether the exam is included in your chosen option, or quoted separately, before you enrol.

    Do you offer group or corporate pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and digital teams. Contact us for a tailored quote for your team in Rijeka.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer, multiple-choice questions to be completed in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) Syllabus published by AXELOS and delivered by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, which means answering at least 26 of the 40 questions correctly. Preparation across all nine syllabus topic areas is the best way to reach that score with confidence.

    Where can I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE proctored system, available 24 hours a day, or at a PeopleCert authorised test centre. It is typically arranged through the accredited training and exam package.

    Are there prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare, but it is not mandatory.

    What if I do not pass on the first attempt?

    Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If you need to re-sit, PeopleCert re-examination applies, and our team can guide you on booking a retake. Ask about retake support when you enrol.

    Course Content

    What topics are covered in ITIL 5 Foundation?

    The syllabus spans nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each to real digital service decisions.

    Do I need prior experience to follow the course?

    No prior ITIL or ITSM experience is needed. The course is designed as an entry point and builds concepts from the ground up, so beginners and experienced professionals alike can follow it comfortably.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry-driven case studies, mock exams and practice questions, and access to trainer-led sessions. These materials map directly to the ITIL 5 Foundation syllabus to support your exam preparation.

    How long is the training programme?

    The ITIL 5 Foundation programme is delivered as 16 hours of instructor-led training, typically arranged over two full days or four half-days depending on the schedule. It covers all nine syllabus topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Rijeka?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training. This lets you choose the format that best fits your schedule and learning style. See upcoming batches or ask an advisor for details.

    How soon can I start?

    New live virtual and corporate batches run regularly, and self-scheduling options are available for flexible starts. Contact a learning advisor to see the next available dates for Rijeka and reserve your place.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.