Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in ZagrebYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Zagreb gives IT and business professionals the current-edition grounding in digital product and service management that modern employers expect. ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the ITIL Value System, the product and service lifecycle, value co-creation and the seven guiding principles that help organisations create and improve value in digital environments. The programme is aligned to the ITIL 5 Foundation (Version 5.0) syllabus and covers all nine official topic areas, from the four dimensions of service management to Value Stream Mapping and Management. Across a focused 16-hour course you prepare for the ITIL 5-F exam: 40 closed-book, single-answer multiple-choice questions in 60 minutes, with a 65% pass mark and no formal prerequisites. For professionals in Zagreb's growing IT services, telecom and banking sectors, the 5th edition credential is a recognised, portable signal of modern service management capability. Start your ITIL 5 journey with Invensis Learning and build skills that employers across Croatia and beyond value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in ZagrebYour Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in ZagrebDo You Qualify for the ITIL V5 Foundation Exam?

    Why an ITIL 5 Foundation Credential Pays off in ZagrebSkills Employers Actually Reward

    ITIL V5 Foundation Exam Format in ZagrebWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Zagreb

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Demand in ZagrebYour Path to Senior IT Roles

    ITIL 5 Foundation is fast becoming a baseline credential for service management roles across Zagreb, valued by IT services, telecom, banking and public sector employers modernising how they run digital services. As organisations transition from ITIL 4 and EU-funded digital programmes scale, professionals who understand the current edition are increasingly sought after. Demand runs from service desk analyst up to IT service and operations manager, and here is what the local market is telling us right now.

    Market Forces Fuelling ITIL Demand in Croatia

    ITIL 5 Foundation is more than a certificate. It is a career step for anyone running or improving digital services in Zagreb. Join professionals who make value-led service management their edge. Start your journey today.

    Your Zagreb Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Zagreb Upgrade

    Croatia's digital economy is expanding with EU-funded transformation and a maturing Zagreb tech scene, and employers increasingly separate professionals who hold a current-edition ITIL credential from the rest. Here is which side of that line you want to be on.

    Sources: MojaPlaca.hr, Glassdoor, SalaryExpert (Croatia) 2026.

    How to Get ITIL V5 Founfdation Certified in Zagreb Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Zagreb is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    image

    100% Secure and Safe download

    Skills You Will Build in ITIL 5 Foundation TrainingCapabilities for Modern Service Teams

    This ITIL 5 Foundation programme helps you gain the knowledge and comprehension the ITIL 5-F exam expects across all nine official topic areas. By the end of the course you can explain the ITIL Value System, work with the product and service lifecycle, and apply the guiding principles to modern digital services.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in the modern digital era.

    Value Co-Creation and Sustainability

    Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions of Service Management

    Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Explain the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Understand the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organisation.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Zagreb?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Zagreb

    As a trusted ITIL Version 5 Foundation training company in Zagreb, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Croatia and worldwide. As a PeopleCert Accredited Training Organisation, we combine accredited instructors, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional online (live virtual) and classroom experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert-accredited trainers with real IT service management experience
    • Courseware aligned to the ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured 16-hour programme covering all nine ITIL 5 topic areas
    • Practice questions and mock exams for the 40-question ITIL 5-F exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by professionals and organisations across many industries

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ZagrebInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Zagreb

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL Version 5 Foundation Training Location in Zagreb

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    corporate banner

    Corporate ITIL 5 Foundation Training in ZagrebFor Your Teams

    • Upskill whole IT and service teams on the current ITIL 5 edition
    • Customised schedules aligned to your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with hands-on service management expertise
    • Role-based examples relevant to Croatian IT, telecom and BFSI teams
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Zagreb and global locations

    Leading Organisations

    Hrvatski TelekomInfobipA1 HrvatskaCombisSPANEricsson Nikola Tesla

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and the four dimensions genuinely easy to follow. The mock exams matched the real 40-question format, and I passed the ITIL 5-F exam on my first attempt."

    Ivan Horvat

    IT Service Desk Analyst

    0/0

    Great Upgrade to the Current Edition

    "I moved up from ITIL 4 and wanted the current edition. The sessions on the product and service lifecycle and value streams were practical and clear. I now apply them directly in my daily work."

    Ana Kovacevic

    Incident Manager

    0/0

    Practical and Flexible

    "Well structured live virtual training that fit around my job. The guiding principles and continual improvement model finally clicked for me, and the exam prep gave me real confidence."

    Marko Babic

    IT Support Specialist

    0/0

    Real Impact on Our Service Quality

    "We trained our service desk and operations team together. The corporate sessions gave everyone a shared ITIL 5 language, and our incident and change handling improved noticeably within a quarter."

    Petra Novak

    IT Service Delivery Lead, Telecom Sector

    0/0

    Smooth Corporate Rollout

    "Invensis Learning delivered a tailored programme for our IT department. Scheduling was flexible, the trainer understood banking service needs, and the team moved confidently from ITIL 4 to the current edition."

    Tomislav Juric

    Head of IT Operations, Banking Sector

    0/0



    Trustpilot

    4.6

    Ratings

    100K+

    Happy Learners

    100+

    Locations Worldwide

    99%

    Training Satisfaction

    Enquire with us now

    Drop us a query and our learning consultant will reach out to you shortly

    Get Course Details & Pricing

    Fill out this form and we will respond quickly.

    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

    RijekaSplit

    Explore Our Other Course Categories

    Agile Certification Training Courses

    Project Management Certification Training Courses

    Quality Management Certification Courses

    DevOps

    IT Governance Certification Training Courses

    Other Related Courses

    Foundation

    ITIL Version 5 Foundation

    Foundation

    VeriSM™ Foundation

    Foundation

    ITIL 4 Foundation

    Foundation

    ITIL (Version 5) Foundation Bridge

    Foundation

    SIAM Foundation

    Advanced

    SIAM Professional

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, developers, product owners and business staff working with digital services.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the guiding principles. It suits IT professionals, developers, product owners and business staff working with digital services.

    Is ITIL 5 Foundation worth it for professionals in Zagreb?

    Yes. ITIL is the world's most widely adopted service management framework, and Zagreb employers in IT services, telecom, banking and public sector increasingly expect the current edition. The credential helps you stand out for roles from service desk analyst to IT service and operations manager across Croatia.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required. Verify any transition provisions at peoplecert.org.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Confirm current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Zagreb?

    ITIL 5 Foundation training fees in Zagreb vary by format, such as live virtual, classroom or corporate group training. Our packages typically bundle courseware, practice questions and mock exams. Pricing is available on request; talk to a learning advisor for a quote in euros.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes syllabus-aligned courseware, case studies, practice questions, mock exams and learner support, plus a course completion certificate. Whether the PeopleCert exam voucher is included depends on the package, so confirm inclusions when you enquire.

    How much is the ITIL 5 Foundation exam fee?

    PeopleCert sets the ITIL 5 Foundation exam fee, and it varies by region and purchasing channel. It is billed separately from training unless bundled in your package. Verify the current fee at peoplecert.org, and ask us about training and exam bundles.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and operations teams in Zagreb and beyond. Contact us for a tailored group quote.

    What payment and instalment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and request a quote.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and covers all nine official topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper set by PeopleCert.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Structured practice and mock exams help you prepare across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Zagreb?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of a training and exam package.

    Are there prerequisites to sit the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites, so no prior ITIL knowledge, education or work experience is required. Attending an accredited training course is recommended to prepare for the exam.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question ITIL 5-F exam.

    Do I need prior experience to take this course?

    No prior experience is needed. ITIL 5 Foundation is designed as an accessible entry point for IT and business professionals alike, and the training builds your understanding from the ground up with practical examples.

    What learning materials are provided?

    You receive courseware aligned to the ITIL 5 Foundation (Version 5.0) syllabus, industry case studies, practice questions and mock exams. These reinforce each topic area and help you build readiness for the exam.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you learn the current edition rather than the older ITIL 4 material.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Our team can help you pick the right batch.

    What training formats are available in Zagreb?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. Choose the format that fits your schedule and how you prefer to learn.

    How soon can I start and take the exam?

    New live virtual batches run regularly, so you can usually start within a few weeks. After the 16-hour course you can schedule the exam online via OnVUE or at a test centre. See upcoming schedules or talk to an advisor to plan your dates.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.