Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Why ITIL 4 Foundation Certification Training in Rome MattersYour Entry Point to Modern ITSM

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and ITIL 4 Foundation certification training in Rome gives IT and business professionals a clear route to earning it. The credential proves you understand modern IT service management end to end, from the Service Value System to the guiding principles that shape day-to-day delivery. The course is designed for service desk staff, IT support and operations teams, project and business professionals, and anyone moving into IT service management in Rome's public administration, defence, telecom and consulting employers. You learn the four dimensions of service management, the service value chain, key ITIL practices and continual improvement, all mapped to the PeopleCert exam. Delivered in live online and classroom formats, the training is grounded in real workplace scenarios so you can apply ITIL the day you return to work. If you want a globally recognised first step in ITSM, start your ITIL 4 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rome, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Why ITIL 4 Foundation Certification Training in Rome MattersYour Entry Point to Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Rome, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in RomeDo You Qualify for the ITIL 4 Foundation Exam?

    BenefitsWhat You Gain from Earning ITIL 4 Foundation

    ITIL 4 Foundation Exam Format in RomeWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Rome

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles, Demand and Pay in RomeWhat Earning ITIL 4 Opens Up

    ITIL 4 Foundation is a widely requested first credential across Rome's IT employers, valued by public administration, defence, telecom, BFSI and consulting organisations that run large, service-critical IT operations. As PNRR-funded digitalisation and cloud programmes scale, employers increasingly look for staff who can manage services in a structured, ITIL-aligned way. Demand runs from service desk and support analysts through incident, problem and service delivery managers, and here is what the market is telling us right now.

    Why ITSM Skills Are in Demand Across Rome

    ITIL 4 Foundation is more than a certificate. It is a practical foundation for a service management career. Join professionals in Rome who keep IT services reliable and improving. Start your ITIL 4 journey today.

    Your Rome Career Transformation

    Your ITSM Career, Before and After ITIL 4

    A Clear Step up for Rome Professionals

    Rome's IT market is expanding with public-sector digitalisation and cloud programmes, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, ERI SalaryExpert (Italy and Rome) 2026.

    How to Get ITIL 4 Founfdation Certified in RomeStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Rome is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This ProgrammeFrom Service Value to Everyday Practice

    Skills covered in ITIL 4 Foundation span the full service value system, from core service management concepts to the practices that keep IT services running. By the end of the programme you can speak the language of modern ITSM and apply ITIL thinking at work.

    Master Core Service Management Concepts

    Define what a service is, how value is co-created between providers and consumers, and the meaning of utility, warranty, outputs and outcomes that underpin every ITIL practice.

    Navigate the ITIL Service Value System

    Understand how the Service Value System ties together guiding principles, governance, the service value chain, practices and continual improvement to create value end to end.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL to your own organisation's needs.

    Balance the Four Dimensions of Service Management

    Weigh organisations and people, information and technology, partners and suppliers, and value streams and processes so services stay balanced and effective.

    Work with the Service Value Chain

    Follow the six value-chain activities, from plan and engage to deliver and support, and see how they combine into value streams that respond to real demand.

    Use Key ITIL Practices Day to Day

    Apply core practices such as incident management, problem management, change enablement, the service desk and service level management to keep services reliable.

    Who Should TakeITIL 4 Foundation Certification Training in Rome?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Train with Invensis Learning in RomeAccredited, Expert-Led ITIL Training

    Invensis Learning delivers structured, accredited ITIL 4 Foundation training for individual professionals and teams across Rome who want to build modern service management capability and pass the PeopleCert exam. Our programmes combine certified instructors, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Rome, provides a professional learning experience built around practical understanding, real-world application and clear exam readiness.

    • Accredited ITIL 4 training aligned to the AXELOS and PeopleCert syllabus
    • Experienced, certified trainers with real IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and exam-focused preparation
    • Hands-on examples and case discussions that connect ITIL to your work
    • Dedicated learner support before, during and after the training
    • ISO 9001 quality and ISO 27001 information security certified delivery
    • Trusted by professionals and organisations across many industries

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    ITIL 4 Foundation Training Locations in RomeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Rome

    Rome Cavalieri, A Waldorf Astoria Hotel, Rome

    ITIL 4 Foundation Training Location in Rome

    Sheraton Parco de' Medici Rome Hotel, Rome

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    ITIL 4 Team Training in RomeBuild Service Excellence

    • Suitable for small, medium and large service management teams
    • Customised schedules built around your team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with hands-on ITSM and industry experience
    • Role-based examples mapped to your operating model and tools
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Rome, Italy and global locations

    Leading Organisations

    AccentureTIMLeonardoEngineeringAlmavivaNTT Data

    What Our Learners Say

    Passed First Time and Applying It Daily

    "The training made the ITIL 4 service value system genuinely clear, and the practice questions matched the real exam well. I passed the PeopleCert exam first time and now use the guiding principles every week on the service desk."

    Marco Bianchi

    Service Desk Analyst

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    Connected the Dots for My Role

    "Coming from a support background, I finally understood how incident and problem management fit into a bigger picture. The trainer used real scenarios from Italian IT teams, which made everything easier to apply."

    Giulia Romano

    IT Support Specialist

    0/0

    Clear, Structured and Exam-Ready

    "Well-structured course with strong materials. The continual improvement model and four dimensions stuck with me, and I felt fully ready on exam day. Good balance of theory and practical examples."

    Alessandro Ferrari

    Junior IT Operations Engineer

    0/0

    One Shared Language for Our Team

    "We trained our service management team and the impact was immediate. Everyone now uses the same ITIL vocabulary for incidents and changes, and handovers are far smoother. The corporate scheduling was flexible and well coordinated."

    Francesca Conti

    IT Service Delivery Manager

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    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed accredited training that scaled across departments. Invensis Learning delivered consistent ITIL 4 sessions for our public-sector programme, and our pass rates and on-the-job confidence both improved."

    Luca Greco

    Learning and Development Lead, Public Sector

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    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry credential that signals modern service management capability, which Rome employers in public administration, telecom, defence and consulting actively look for. It opens routes into service desk, incident, problem and service delivery roles and is a strong first step in ITSM.

    General

    Is ITIL 4 Foundation worth it for my IT career in Rome?

    Yes. ITIL 4 Foundation is a globally recognised entry credential that signals modern service management capability, which Rome employers in public administration, telecom, defence and consulting actively look for. It opens routes into service desk, incident, problem and service delivery roles and is a strong first step in ITSM.

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces modern IT service management, including the Service Value System, the four dimensions, the guiding principles and key ITIL practices.

    Who should take ITIL 4 Foundation training?

    The course suits IT and business professionals at any stage, including service desk and support staff, IT operations teams, project professionals and anyone moving into service management. There are no formal prerequisites, so beginners are welcome.

    How long is ITIL 4 Foundation valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through the PeopleCert MyAxelos subscription or by passing a higher ITIL 4 qualification within that period.

    Does ITIL 4 replace ITIL v3?

    Yes. ITIL 4 is the current edition, published from 2019 onward, and it updates the older ITIL v3 approach. It introduces the Service Value System, the service value chain, 34 management practices and an emphasis on value co-creation, Agile, DevOps and Lean.

    Pricing

    How much does ITIL 4 Foundation training cost in Rome?

    Training fees vary by format, schedule and whether the PeopleCert exam is bundled, so pricing in Rome is available on request. The exam fee is billed separately by PeopleCert and varies by region and channel. Request a quote for current package options.

    What is included in the ITIL 4 course fee?

    The training fee typically includes accredited courseware, practice questions, mock tests, trainer-led sessions and learner support. Confirm whether the PeopleCert exam voucher is included in your chosen package when you request a quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some bundles include the PeopleCert exam voucher and some price it separately under regional pricing. Talk to a learning advisor to confirm exactly what your enrolment covers.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole departments. Contact us for a tailored team quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is delivered online with PeopleCert proctoring or at an authorised test centre, and it is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and an allotted time of 60 minutes. It covers nine syllabus areas, from service management concepts and the Service Value System to ITIL practices and continual improvement.

    What is the passing score for ITIL 4 Foundation?

    You need 65 percent to pass, which is 26 correct answers out of 40. Aim for broad understanding across all nine syllabus areas rather than focusing on a single topic.

    Are there any prerequisites for the ITIL 4 Foundation exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Accredited training is recommended to prepare effectively, but it is not mandatory to sit the exam.

    What if I do not pass the exam on the first attempt?

    You can retake the PeopleCert exam, with re-sit fees and policies set by PeopleCert. Our preparation, practice questions and mock tests are designed to help you walk in ready and confident. Ask a learning advisor about exam support options.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers the nine ITIL 4 Foundation syllabus areas, including service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements and key metrics.

    Can a beginner take this course without IT experience?

    Yes. ITIL 4 Foundation is designed as an introduction to service management and assumes no prior ITIL knowledge. The trainer builds concepts step by step with real-world examples, so beginners and experienced staff both benefit.

    What learning resources are provided?

    You receive accredited courseware aligned to the ITIL 4 syllabus, practice questions, mock exams, quizzes and reference materials. These resources help you revise, test your understanding and build exam readiness.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the PeopleCert ITIL 4 Foundation syllabus, including the Service Value System and the 34 management practices framework.

    Will I get a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. The ITIL 4 Foundation certification itself is awarded by PeopleCert once you pass the official exam.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course in Rome?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online live virtual instructor-led training, classroom training and customised corporate group training. You can pick the format that fits your schedule and learning style, including weekend and weekday options where available.

    How soon can I start the training?

    New batches run regularly across live online and classroom formats. Check the upcoming schedules for the next available dates in your timezone, or ask a learning advisor to recommend a batch that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.