Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, awarded through PeopleCert. It introduces IT service management as an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Invensis Learning's ITIL 4 Foundation certification training in Naples prepares IT and business professionals to apply the ITIL 4 Service Value System, the four dimensions of service management, the seven guiding principles and the core management practices that modern IT teams rely on every day. No prior experience or formal prerequisites are required, so the course suits newcomers and experienced practitioners alike. With Naples emerging as a southern Italian technology hub, employers running cloud, telecom, public sector and consulting projects increasingly value a recognised ITSM credential. Master the framework, prepare for the PeopleCert exam, and start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Naples, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    ITIL 4 Foundation Certification Eligibility in NaplesDo You Qualify for the ITIL 4 Foundation Exam?

    Why ITIL 4 Foundation Pays OffFor Professionals and Teams in Naples

    ITIL 4 Foundation Exam Format in NaplesWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    ITIL 4 Foundation Certification Cost in Naples

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in NaplesRoles, Demand and Pay

    An ITIL 4 credential has become a practical marker of service management capability across Naples, valued by IT services, public administration, telecom, fintech and consulting employers modernising their operations. As the city's ICT sector grows and national digital transformation funding flows in, demand spans entry roles such as service desk analyst through to incident, service and delivery management. Here is what the local market is telling us right now.

    What Is Fuelling Demand for ITSM Skills in Naples

    ITIL 4 Foundation is more than a credential. It is a practical first step into modern IT service management. Join professionals in Naples who connect IT services to business value and lead with confidence. Start your journey today.

    Your Naples Career Transformation

    Where You Stand Today,

    And Where ITIL 4 Foundation Takes You

    Naples is fast becoming a southern Italian technology hub, with cloud, telecom, public sector and AI projects expanding, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, SalaryExpert, PayScale (Italy) 2026.

    How to Get ITIL 4 Founfdation Certified in NaplesStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Naples is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

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    What You Will Master in This ProgrammeFrom Guiding Principles to Practices

    This ITIL 4 Foundation programme covers the full Foundation syllabus, from service management concepts to the Service Value System, practices and continual improvement. By the end, learners can describe how modern IT service management creates value and are ready to sit the PeopleCert exam.

    Service Management Fundamentals

    Understand the core concepts covered in ITIL 4 Foundation: what a service is, how value is co-created between providers and consumers, and the roles of utility and warranty. This is the foundation every other skill on the course builds on.

    The ITIL 4 Service Value System

    Explain how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to turn demand into value across an organisation.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes so services are designed and delivered holistically.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback and keep it simple and practical to guide real service decisions.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, service desk, service request management and service level management at Foundation level.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and performance indicators to measure service quality and drive ongoing improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Naples?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Your Partner for ITIL 4 Foundation Certification Training in NaplesAccredited, Expert-Led Preparation

    As a trusted ITIL 4 Foundation training company in Naples, Invensis Learning delivers structured ITIL 4 Foundation training for individuals and organisations building IT service management capability and preparing for the PeopleCert exam. Our programmes combine accredited, AXELOS-aligned courseware, certified instructors, flexible delivery and learner-focused support. Whether you enrol as an individual or arrange corporate training for your team in Naples, you get a professional learning experience built around practical understanding, real-world application and exam readiness, backed by our ISO 9001 and ISO 27001 certified operations.

    • Accredited, AXELOS-aligned ITIL 4 Foundation courseware mapped to the current PeopleCert syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats: live online (instructor-led) and classroom training
    • Structured study materials, practice questions and mock exams
    • Exam guidance covering the 40-question PeopleCert format and 65% pass mark
    • Customised corporate and group training for teams in Naples
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations

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    ITIL 4 Foundation Training Locations in NaplesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Naples

    Hotel Romeo, Vico Leone, Rione Carità, Porto, Municipalità 2, Napoli, Campania, 80133, Italia

    ITIL 4 Foundation Training Location in Naples

    Grand Hotel Parker's, 135, Corso Vittorio Emanuele, Chiaia, Municipalità 1, Napoli, Campania, 80121, Italia

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    Corporate ITIL 4 Foundation TrainingFor Your Teams in Naples

    • Suitable for small, medium and large teams
    • Customised schedules based on your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with hands-on IT service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for group training programmes
    • Scalable delivery for teams across Naples and wider Italy

    Leading Organisations

    AccentureEngineeringCapgeminiIBMTIMAlmaviva

    What Our Learners Say

    Passed the Exam with Confidence

    "The trainer explained the Service Value System and guiding principles in a way that finally clicked. The mock exams matched the real PeopleCert format, and I passed comfortably on my first sitting."

    Luca Esposito

    Service Desk Analyst

    0/0

    Helped Me Step up My Career

    "I moved from general IT support into an incident management role within months of certifying. The course gave me a structured language for service management that my employer in Naples really valued."

    Giulia Marino

    Incident Coordinator

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    Practical and Well Structured

    "Clear, practical sessions on the four dimensions and the core practices. The continual improvement model is something I now use day to day. Well-paced for someone balancing a full-time job."

    Antonio Russo

    IT Coordinator

    0/0

    Strong Uplift for Our Team

    "We trained our service desk and operations staff together. The shared ITIL 4 vocabulary improved how the team handles incidents and changes, and the delivery was flexible around our shifts."

    Francesca De Luca

    IT Operations Lead, Telecom Sector

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    Consistent Practices Across the Team

    "Invensis Learning tailored the corporate sessions to our public sector projects. Certifying the team gave us a consistent approach to service management as we scaled our digital workloads."

    Marco Greco

    L&D Manager, Public Sector IT

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    We also deliver ITIL 4 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential that employers in Naples value across IT services, telecom, public sector and consulting. With the local ICT sector growing strongly, a recognised service management credential helps you stand out for service desk, incident and service management roles.

    General

    Is ITIL 4 Foundation worth it for a career in Naples?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS and PeopleCert credential that employers in Naples value across IT services, telecom, public sector and consulting. With the local ICT sector growing strongly, a recognised service management credential helps you stand out for service desk, incident and service management roles.

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, awarded through PeopleCert. It introduces the Service Value System, the four dimensions, the seven guiding principles and core management practices used in modern IT service management.

    Who should take ITIL 4 Foundation training?

    The course suits IT and business professionals at any stage, including service desk and support staff, IT coordinators, developers, project team members and anyone working alongside IT teams. There are no formal prerequisites, so newcomers and experienced practitioners can both benefit.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Why choose Invensis Learning for ITIL training in Naples?

    Invensis Learning offers accredited, AXELOS-aligned courseware, certified trainers, flexible online and classroom formats, and dedicated learner support. Our ISO 9001 and ISO 27001 certified operations help you move from study to certified with a clear, supported path.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. Exam vouchers can be bundled or arranged separately. For a quote tailored to your format, request a quote or talk to a learning advisor.

    How much does ITIL 4 Foundation training cost in Naples?

    Pricing varies by delivery format, schedule and whether the PeopleCert exam voucher is included, so course fees are quoted on request in euros. Contact us for current pricing and any group or corporate rates that apply to your enrolment.

    Is the exam fee included in the training price?

    It depends on the package. The PeopleCert exam can be purchased as part of a training and exam bundle or separately, and pricing varies by region and channel. Ask a learning advisor which option suits you and request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate and group training with customised schedules and volume-based pricing for teams in Naples. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination based on the current ITIL 4 syllabus from AXELOS and PeopleCert. It is delivered online with PeopleCert proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 26 correct answers, a score of 65%, to pass.

    Are there any prerequisites for the exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended, and self-study using the ITIL 4 Foundation publication is also possible.

    What if I do not pass the exam the first time?

    You can re-sit the PeopleCert exam if needed. Our training includes mock exams and exam guidance to build readiness, and selected plans offer retake support. Confirm the current re-sit fee and policy at peoplecert.org.

    How do I schedule and take the exam?

    You can take the exam online through PeopleCert's proctored system, available 24/7, or at an authorised test centre. Our team helps you understand the booking steps so you can schedule when you feel ready.

    Course Content

    What will I learn in ITIL 4 Foundation training?

    You will learn the full ITIL 4 Foundation syllabus: service management concepts, the Service Value System, the four dimensions, the seven guiding principles, the service value chain, key management practices, continual improvement, service level agreements and key metrics.

    Which ITIL practices does the course cover?

    At Foundation level the course introduces practices such as incident management, problem management, change enablement, service desk, service request management, service level management, and monitoring and event management, within the wider ITIL 4 framework.

    Do I need prior experience to follow the course?

    No prior experience is required. The course starts from first principles and builds up, so beginners can follow it comfortably while experienced IT staff gain a structured, recognised framework.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams and reference materials mapped to the current ITIL 4 Foundation syllabus, so your preparation matches the official PeopleCert exam.

    Is the courseware aligned with the current ITIL 4 syllabus?

    Yes. The courseware is AXELOS-aligned and mapped to the current ITIL 4 Foundation syllabus and the ITIL 4 Service Value System, so what you study reflects the latest published framework.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available in Naples?

    We offer live online (instructor-led) training and classroom training, plus customised corporate group training for teams in Naples. Choose the online or in-person format that fits your schedule.

    How soon can I start?

    New batches run regularly across live online and classroom formats. See upcoming schedules or talk to a learning advisor to find a start date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.