Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the practices that help organizations co-create value in modern digital environments. It is governed by AXELOS, examined by PeopleCert, and built on the current ITIL 5 Version 5.0 syllabus. Our ITIL 5 Foundation certification training in Charlotte gives IT and business professionals a modern, digital-era grounding in service management. As the second-largest banking center in the United States, Charlotte relies on financial, fintech and technology employers that run reliable, well-governed digital services, which keeps ITIL 5 skills highly relevant across the city. Whether you are new to ITIL or updating from an earlier version, this training builds the vocabulary, guiding principles and lifecycle knowledge employers expect. Start your ITIL 5 journey with Invensis Learning and prepare for the 40-question Foundation exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Charlotte, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Charlotte, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in CharlotteDo You Qualify for the ITIL V5 Foundation Exam?

    Why Earn the ITIL 5 Foundation Credential?The Career Payoff in Charlotte

    ITIL V5 Foundation Exam Format in CharlotteWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Charlotte

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL 5 Career Outlook in CharlotteWhy the Credential Pays off Here

    Charlotte's status as the second-largest banking center in the United States, combined with a fast-growing fintech and technology base, keeps demand strong for professionals who can govern reliable digital services. Employers across banking, energy, healthcare and telecom value ITIL 5 skills to run incident, change and service delivery well. Roles range from service desk analyst up to IT operations and service delivery manager, and here is what the local market is telling us right now.

    What's Driving ITIL 5 Demand in Charlotte

    ITIL 5 Foundation is more than a credential. It is a modern grounding in digital service management that Charlotte employers value. Join professionals who make IT deliver real business value. Start your journey today.

    Your Charlotte Career Transformation

    Your Before and After with ITIL 5

    A Charlotte Career Transformation

    Charlotte's banking, fintech and technology employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line an ITIL 5 credential puts you on.

    Sources: Salary.com, Glassdoor, PayScale (Charlotte, NC) 2026.

    How to Get ITIL V5 Founfdation Certified in Charlotte Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Charlotte is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    The ITIL 5 Skills You Will MasterBuilt on the Version 5.0 Syllabus

    Here is what you will learn in ITIL 5 Foundation: the concepts, principles and practices behind modern digital service management. By the end of the training you can describe the ITIL Value System, apply the seven guiding principles, and explain how value streams and continual improvement drive better outcomes.

    Digital Product and Service Management

    Describe what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle sustains value over time.

    Value Co-Creation

    Explain how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for every service.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimize and automate, to make better decisions and adapt ITIL to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across an organization.

    Continual Improvement and Value Streams

    Apply the continual improvement model and map value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Charlotte?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Training in Charlotte?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organizations in Charlotte who want a modern, exam-ready grounding in digital service management. As a PeopleCert Accredited Training Organization, we combine accredited trainers, official courseware and flexible delivery formats with learner-focused support. Whether you are enrolling as an individual or planning a group program for your team, you can rely on a trusted ITIL Version 5 Foundation training company in Charlotte, NC, that provides a professional training experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Experienced, PeopleCert-accredited trainers with real ITSM experience
    • Flexible formats: live online, classroom and corporate group training
    • Content aligned to the current ITIL 5 Version 5.0 syllabus
    • Practice questions, mock exams and industry case studies included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • First-attempt exam guidance and exam voucher support

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    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in CharlotteInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Charlotte

    555 South McDowell Street, North Tower, Charlotte, North Carolina 28204 United States

    ITIL Version 5 Foundation Training Location in Charlotte

    311 East 5th Street, Charlotte, North Carolina 28202 United States

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    Corporate ITIL 5 Foundation TrainingFor Your Charlotte Teams

    • Suitable for small, medium and large IT and service teams
    • Customized schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based, industry-relevant examples for better workplace use
    • Dedicated coordination and support for group programs
    • Scalable delivery for teams across Charlotte and beyond

    Leading Charlotte Employers

    Bank Of AmericaWells FargoTruistHoneywellLowe'SDuke Energy

    What Our Learners Say

    Passed on My First Attempt

    "The trainer made the ITIL Value System and guiding principles genuinely easy to follow. I passed the Foundation exam on my first attempt and now use the language every day on our service desk."

    Marcus Bell

    Service Desk Analyst

    0/0

    A Smooth Update to ITIL 5

    "Coming from an ITIL 4 background, the ITIL 5 course clearly showed what has changed, especially the product and service lifecycle and value stream mapping. The mock exams were spot on for prep."

    Danielle Foster

    IT Change Analyst

    0/0

    Relevant Beyond Just IT Ops

    "As a product owner working with digital service teams, the value co-creation and four dimensions topics were exactly what I needed. Practical, well paced and relevant to my role."

    Priya Anand

    Digital Product Owner

    0/0

    Flexible and Exam Ready

    "The live online format fit around my work schedule and the trainer answered every question. I felt fully ready for the 40-question exam and would recommend the course to anyone new to ITIL."

    Tyler Nguyen

    IT Operations Associate

    0/0

    Consistent Practices Across the Team

    "We trained a full support team through Invensis Learning. The group sessions gave everyone a shared service management vocabulary and our incident handling has become noticeably more consistent."

    Rebecca Shaw

    IT Service Delivery Manager, Banking Sector

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed accredited, current-version training for our operations staff. The corporate program was well organized, aligned to ITIL 5 Version 5.0, and the reporting kept us informed throughout."

    Jonathan Pierce

    Learning and Development Lead, Utilities Sector

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

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    Foundation

    ITIL Version 5 Foundation

    Foundation

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    ITIL (Version 5) Foundation Bridge

    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value. It is governed by AXELOS and examined by PeopleCert.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value. It is governed by AXELOS and examined by PeopleCert.

    Who should take ITIL 5 Foundation in Charlotte?

    It suits IT and business professionals at any stage, including service desk analysts, IT operations staff, developers, product owners and business teams working with digital services. In Charlotte, banking, fintech, energy and healthcare employers value the credential across many roles.

    Is ITIL 5 Foundation worth it?

    Yes. As Charlotte grows as the second-largest banking center in the US, employers need professionals who can govern reliable digital services. ITIL 5 Foundation is a globally recognized, current-version credential that supports roles from service desk analyst to IT operations and delivery manager.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of ITIL. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated Value Stream Mapping and Management, an updated ITIL Value System, and a stronger digital-era and sustainability emphasis.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. You can verify current renewal options at peoplecert.org.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but ITIL 4 is not required.

    Pricing

    How much does ITIL 5 Foundation training cost in Charlotte?

    Training is offered in flexible packages, so pricing is available on request and varies by format and schedule. The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Talk to a learning advisor for a tailored quote.

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, industry case studies and learner support. Exam voucher inclusion varies by package, so confirm details when you enroll. Request a quote to see what your plan covers.

    Is the exam fee included in the training price?

    It depends on the package. PeopleCert bills the ITIL 5 Foundation exam fee, and some training bundles include an exam voucher while others do not. Ask a learning advisor which option applies to your enrollment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for IT, support and operations teams. Contact us for a tailored group quote for your Charlotte team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions with a single answer each, taken in 60 minutes. It is closed book and delivered online via PeopleCert OnVUE proctoring or at an authorized test center.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, which means you must answer at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorized test center. The exam is typically arranged through your training package as an accredited organization.

    Are there any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites. Attending an accredited training course is recommended to prepare, but self-study is also possible. Anyone can register for and sit the exam.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What is the ITIL Value System?

    The ITIL Value System (IVS) is the overarching framework in ITIL 5 that brings together guiding principles, governance, value chain activities, management practices and continual improvement, so organizations can continually co-create value through digital products and services.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimize and automate. The course shows how to apply them in real digital environments.

    Is the courseware aligned to the latest ITIL version?

    Yes. The training is aligned to the current ITIL 5 Version 5.0 syllabus published by AXELOS and PeopleCert, so you learn the latest framework, including the product and service lifecycle and value stream management.

    Are practice tests and mock exams included?

    Yes. The program includes practice questions and full-length mock exams aligned to the 40-question, 60-minute Foundation format, plus case studies, so you can identify weak areas and build exam readiness.

    Enrollment

    How do I enroll in the ITIL 5 Foundation course?

    You can enroll through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

    What training formats are available in Charlotte?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning, and customized corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start ITIL 5 Foundation training?

    New batches run regularly across live online and classroom formats, and self-paced e-learning lets you start right away. View upcoming schedules or talk to a learning advisor to find the next available cohort.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.