Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Louisville gives IT and business professionals a modern, digital-era grounding in service management. Built on ITIL 5 (Version 5.0), the fifth iteration of the IT Infrastructure Library, it introduces the ITIL Value System, value co-creation, the product and service lifecycle, and the seven guiding principles that help organizations create and continually improve value. The course is aligned to the official ITIL 5 Foundation syllabus and prepares you for the 40-question, 60-minute, closed-book exam, which needs a 65% pass mark. There are no prerequisites, so it suits service desk analysts, IT operations staff, digital product managers, and DevOps or Agile practitioners alike. Delivered in live online, classroom and corporate formats, this training matters in a city where Humana, Norton Healthcare, UPS and other employers run large digital service portfolios. Start your ITIL 5 journey with Invensis Learning and turn current-edition knowledge into recognized capability.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Louisville, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Louisville, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in LouisvilleDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam Format in LouisvilleWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Louisville

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Careers and Pay in LouisvilleWhy This Credential Is in Demand

    ITIL 5 Foundation opens the door to service management roles across Louisville's largest industries, from healthcare IT at Humana and Norton Healthcare to logistics automation at UPS Worldport and finance and insurance across the region. As employers modernize digital services and embed IT inside legacy operations, current-edition ITIL knowledge helps professionals stand out for service desk, incident, problem, change and IT operations roles. Here is what the local market is telling us right now.

    What Drives Service Management Demand in Louisville

    ITIL 5 Foundation is more than a credential. It gives Louisville IT and business professionals a modern service management framework their employers are actively adopting. Start your ITIL 5 journey today.

    Your Louisville Career Transformation

    Your Career Before and After ITIL 5

    The Shift Certification Makes

    Louisville's service portfolios are expanding with digital transformation across healthcare, logistics and finance, and employers increasingly separate professionals who know current-edition ITIL from those who do not. Here is which side of that line you want to be on.

    Sources: ZipRecruiter, Salary.com, PayScale (Louisville, KY) 2026.

    How to Get ITIL V5 Founfdation Certified in Louisville Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Louisville is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationPractical Service Management Capabilities

    This ITIL 5 Foundation training gives you working knowledge of all nine syllabus topic areas, from digital product and service management to value stream mapping. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare with confidence for the Foundation exam.

    Digital Product and Service Management

    Understand how modern digital products and services create and sustain value, and how they are managed across their lifecycle in the digital era.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system.

    Value Co-Creation and the Four Dimensions

    Balance outcomes, costs, risks, experience and sustainability with stakeholders, using the four dimensions of product and service management.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively, keep it simple, and optimize and automate to real decisions.

    The Product and Service Lifecycle

    Work through discovery, design, build, operation, and delivery and support, and see how the phases connect to create value at each stage.

    Value Streams and Continual Improvement

    Map value streams to cut waste and improve flow, and apply ITIL's continual improvement model and management practices to sustain results.

    Who Should TakeITIL V5 Foundation Certification Training in Louisville?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation TrainingTrusted Training for Professionals and Teams

    As a trusted ITIL Version 5 Foundation training company in Louisville, KY, we help local IT and business professionals get certified with accredited, hands-on instruction. Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus. Our accredited trainers bring real IT service management experience, and our 16-hour program covers every Foundation topic area with mock exams, practice questions and an exam voucher. Whether you enroll as an individual or plan group training for your team, you get flexible live online, classroom and corporate formats, ISO-certified quality and security, and dedicated support built around a first-attempt pass and real-world application.

    • PeopleCert Accredited Training Organization delivering ITIL 5 aligned courseware
    • Accredited, experienced trainers with real IT service management practice
    • Flexible live online, classroom and corporate group training formats
    • 16-hour program covering all nine ITIL 5 Foundation topic areas
    • Exam voucher, mock exams and practice questions to build exam readiness
    • First-attempt exam guidance and post-training learner support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by 50,000+ professionals and organizations worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in LouisvilleInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Louisville

    Galt House Hotel, A Trademark Collection by Wyndham, Louisville Ky

    ITIL Version 5 Foundation Training Location in Louisville

    Omni Louisville Hotel, 400, South 2nd Street, Louisville, Jefferson County, Kentucky, 40202, United States

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    Corporate ITIL 5 Foundation, LouisvilleUpskill Your Team

    • Customized ITIL 5 Foundation training for teams and departments
    • Onsite, live virtual, hybrid or blended delivery to fit work schedules
    • Accredited trainers with IT service management and industry experience
    • Role-based case studies from healthcare, logistics and finance settings
    • Progress tracking, assessments and dedicated group coordination
    • Volume-based pricing and flexible scheduling for organizations
    • Scalable delivery for local Louisville and distributed teams

    Leading Louisville Employers

    HumanaNorton HealthcareUPSGE AppliancesFordYum! Brands

    What Our Learners Say

    Passed the Foundation Exam with Confidence

    "The ITIL 5 Foundation course made the ITIL Value System and guiding principles click for me. The mock exams matched the real 40-question format closely, and I passed on my first attempt."

    Marcus Bell

    IT Service Desk Analyst

    0/0

    Practical and Relevant to My Role

    "As someone moving from general support into incident and change work, the lifecycle and value stream topics were exactly what I needed. The trainer used practical examples from healthcare IT that reflect my day job here in Louisville."

    Dana Whitfield

    IT Support Specialist

    0/0

    A Smooth Update to the Current Edition

    "I already held ITIL 4 Foundation, and this course brought me up to date with ITIL 5 and the digital product and service focus. Clear content and well-paced live sessions."

    Priya Sharma

    Incident Manager

    0/0

    Standardized Our Team's Service Practices

    "We enrolled our service desk team and it gave everyone a shared language for value co-creation and continual improvement. Ticket handling and communication improved within weeks."

    Robert Tanner

    IT Operations Director, Healthcare Sector

    0/0

    Flexible Corporate Training That Fit Our Teams

    "The corporate delivery was flexible around our shift patterns, and the trainer tailored examples to logistics operations. Our team came away aligned on governance and service value."

    Angela Ruiz

    L&D Manager, Logistics and Supply Chain

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is the current-edition service management credential from AXELOS (PeopleCert), and it is valued by Louisville employers in healthcare IT, logistics and finance such as Humana, Norton Healthcare and UPS. Average IT service management pay in Louisville is around $67,230, rising well above six figures for IT and service desk manager roles.

    General

    Is ITIL 5 Foundation worth it for professionals in Louisville?

    Yes. ITIL 5 Foundation is the current-edition service management credential from AXELOS (PeopleCert), and it is valued by Louisville employers in healthcare IT, logistics and finance such as Humana, Norton Healthcare and UPS. Average IT service management pay in Louisville is around $67,230, rising well above six figures for IT and service desk manager roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organizations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who is the governing body for ITIL 5 Foundation?

    AXELOS created ITIL, and PeopleCert is now the sole owner, publisher and examination body for all ITIL qualifications. Invensis Learning is a PeopleCert Accredited Training Organization delivering training aligned to the official ITIL 5 (Version 5.0) syllabus.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, mock exams and practice questions, an exam voucher, case studies, and post-training support with first-attempt guidance. Request a quote to confirm current inclusions for your chosen format.

    How much does ITIL 5 Foundation training cost in Louisville?

    Pricing varies by format, whether live online, classroom or corporate group training. Course and exam bundles are quoted on request in USD. Talk to a learning advisor for current Louisville pricing and group rates.

    Is the exam fee included in the training price?

    Many packages bundle the PeopleCert ITIL 5 Foundation exam voucher with the training. Exam pricing set by PeopleCert varies by region and channel, so confirm whether the voucher is included when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for service desks, IT operations groups and whole departments. Ask about corporate or group pricing for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book, single-answer multiple-choice test based on the official ITIL 5 (Version 5.0) syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorized test center.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions across the nine ITIL 5 Foundation topic areas.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The course includes mock exams and practice questions mapped to this format to build your readiness.

    Are there any prerequisites for the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam through PeopleCert. Our training includes mock exams and first-attempt guidance to help you pass the first time, and our team can advise you on re-sit steps if needed. Verify the current re-sit policy at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine syllabus topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is entry level with no prerequisites, so beginners are welcome alongside experienced IT staff. The training builds concepts from the ground up and provides hands-on practice questions and support throughout.

    How long is the ITIL 5 Foundation training?

    The program runs for 16 hours, typically delivered as two full days or four half-days. It covers every Foundation topic area and prepares you for the 40-question, 60-minute exam.

    What learning resources are provided?

    You receive accredited ITIL 5 aligned courseware, industry-driven case studies, mock exams, and practice questions mapped to the exam format. These materials reinforce each topic area and support your revision.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS (PeopleCert), so you learn the latest digital-era service management framework.

    Enrollment

    How soon can I start and how do I enroll?

    You can enroll online through the Invensis Learning website or with a learning advisor. Choose live online, classroom or corporate group training, complete payment, and you will receive access to schedules and courseware. See upcoming batches to get started.

    What training formats are available in Louisville?

    We offer live online (live virtual) instructor-led training, classroom sessions, self-paced options and customized corporate group training, so you can choose the format that fits your schedule and learning style.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange a change that works for you.

    Do you provide corporate onsite training in Louisville?

    Yes. We deliver onsite and live virtual group training for Louisville teams, tailored to your service management goals with role-based examples. Ask about corporate or group pricing for your organization.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.