Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme from AXELOS, with examinations delivered by PeopleCert. ITIL Version 5 Foundation certification training in Seattle introduces you to digital product and service management, the ITIL Value System, and the practices that help organizations co-create and continually improve value in modern digital environments. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. As the cloud capital of the world, Seattle runs some of the largest 24/7 digital operations anywhere, so employers here value professionals who can align IT services to strategy and outcomes. Whether you are new to ITIL or moving up from ITIL 4, this program gives you a modern, digital-era credential recognized worldwide. Start your ITIL 5 journey with Invensis Learning and build the service management skills that Seattle's tech, aerospace and healthcare employers are hiring for.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Seattle, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Seattle, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification Eligibility in SeattleDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from Getting ITIL 5 CertifiedSkills, Recognition and Career Growth

    ITIL V5 Foundation Exam Format in SeattleWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost in Seattle

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles, Demand and Pay in SeattleWhy Earn ITIL 5 Foundation?

    ITIL 5 Foundation has become a practical marker of modern service management skill across Seattle, valued by cloud, software, aerospace, healthcare and retail employers that run large, always-on digital operations. As the cloud capital of the world matures its IT operations and moves from ITIL 4 to ITIL 5, credentialed service management professionals are increasingly sought after. Demand spans service desk analysts through to IT service managers and IT managers, and here is what the Seattle market is telling us right now.

    Industry Trends Driving ITIL 5 Demand in Seattle

    ITIL 5 Foundation is more than a credential. It is a career step for modern service management professionals. Join those who align digital services to value and outcomes in Seattle's always-on economy. Start your journey today.

    Your Seattle Career Transformation

    Your Service Management Career, Before and After

    The ITIL 5 Transformation

    Seattle's digital economy is expanding with cloud, AI, aerospace and healthcare investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Sources: Salary.com, PayScale, Glassdoor, ZipRecruiter (Seattle) 2026.

    How to Get ITIL V5 Founfdation Certified in Seattle Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Seattle is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in ITIL 5 FoundationMapped to the AXELOS Syllabus

    This program covers the nine topic areas of the ITIL 5 Foundation syllabus, giving you practical, current service management skills. By the end, you can apply the ITIL Value System, guiding principles and value stream practices at work.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how the product and service lifecycle keeps that value flowing in modern IT environments.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, and apply the four dimensions: organizations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement fit together as one integrated ITIL Value System.

    The Seven Guiding Principles

    Apply the seven guiding principles, from focus on value to optimize and automate, to make better service management decisions in real digital environments.

    The Product and Service Lifecycle

    Master the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, and use continual improvement to keep raising service performance over time.

    Who Should TakeITIL V5 Foundation Certification Training in Seattle?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 in SeattleYour Trusted ITSM Partner

    As a trusted ITIL Version 5 Foundation training company in Seattle, Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training aligned to the official AXELOS syllabus. Our programs combine PeopleCert-accredited trainers, flexible delivery, organized courseware and learner-focused support. Whether you enroll as an individual or plan corporate training for your Seattle team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 and ISO 27001:2022 certified quality and security standards.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • PeopleCert-accredited trainers with real ITSM and industry experience
    • Flexible formats: online (live virtual), self-paced and onsite corporate training
    • Courseware aligned to the current AXELOS ITIL 5 (Version 5.0) syllabus
    • Mock exams, practice questions and first-attempt exam guidance
    • ISO 9001:2015 and ISO 27001:2022 certified quality and security
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organizations across 100+ countries

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SeattleInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Seattle

    1122 E Pike St #1355, Seattle, WA 98122, United States

    ITIL Version 5 Foundation Training Location in Seattle

    11335 NE 122nd Way #105, Kirkland, WA 98034, United States

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    Corporate ITIL 5 Training in SeattleUpskill Your IT Function

    • Suitable for small, medium and large IT teams
    • Customized schedules based on your team's availability
    • Delivery via onsite, live virtual, hybrid or blended formats
    • PeopleCert-accredited trainers with real service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programs
    • Scalable delivery for teams across Seattle and beyond

    Leading Seattle Employers

    AmazonMicrosoftBoeingCostcoStarbucksT-Mobile

    What Our Learners Say

    Passed ITIL 5 on My First Attempt

    "The trainer connected every topic to real service desk work, so the ITIL Value System and guiding principles finally clicked. The mock exams matched the real format, and I passed the ITIL 5 Foundation exam on my first attempt."

    Marcus Bennett

    IT Service Desk Lead

    0/0

    A Modern, Practical ITSM Foundation

    "Coming from an ITIL 4 background, I wanted the current version. The course made the shift to ITIL 5 easy to follow, especially value stream mapping. I now apply the lifecycle thinking to incidents every day."

    Priya Sharma

    IT Operations Analyst

    0/0

    Great Fit for DevOps Teams

    "I took this to understand how ITIL 5 works alongside our DevOps practices. The sessions on continual improvement and optimize and automate were directly useful. It was well structured and easy to apply at work."

    Daniel Cho

    DevOps Engineer

    0/0

    Standardized Service Management Across Our Team

    "We trained our IT operations group with Invensis Learning. The onsite delivery and Seattle-relevant examples helped us adopt a shared ITIL 5 language, and our incident handling is noticeably more consistent now."

    Angela Reyes

    IT Director, Healthcare Sector

    0/0

    Smooth Corporate Rollout

    "The corporate program was flexible around our schedules and the trainers clearly knew ITSM. Moving the team from older practices to ITIL 5 improved how we manage change and value across our digital services."

    Robert Feld

    Head of IT Service Management, Cloud Services

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Training across multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. It is ideal for IT and business professionals in Seattle.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organizations co-create value. It is ideal for IT and business professionals in Seattle.

    Is ITIL 5 Foundation worth it for a Seattle IT career?

    Yes. Seattle is the cloud capital of the world, and employers across tech, aerospace and healthcare value ITIL skills for running reliable digital services. Certified professionals move into roles such as IT service manager and IT manager, which pay well above the national average here.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management, evolving the Service Value System into the ITIL Value System.

    Do I need prior experience or ITIL 4 to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Holders of ITIL 4 will recognize some concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk and operations staff, digital product managers, and DevOps or Agile practitioners, plus business professionals who work with digital service teams and want to understand ITIL 5.

    Pricing

    How much does ITIL 5 Foundation training cost in Seattle?

    Instructor-led training fees vary by format and schedule, and current pricing is available on request. The PeopleCert exam fee is billed separately in USD and varies by region and channel. Request a quote for up-to-date Seattle pricing.

    What is included in the course fee?

    Your enrollment typically includes PeopleCert-aligned courseware, industry case studies, practice questions, mock exams and first-attempt exam guidance. Verify exam voucher inclusion when you enroll, and ask a learning advisor what your package covers.

    Is the exam fee included in the training price?

    Exam voucher inclusion varies by package. PeopleCert prices the ITIL 5 Foundation exam in USD, and the fee can vary by region and purchasing channel. Ask a learning advisor what your chosen plan includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customized schedules and volume-based pricing for Seattle IT teams. Contact us for a tailored quote for your organization.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with installment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 exam on the first try?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. Verify PeopleCert's current re-sit policy and any retake options with your advisor before you book the exam.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. It is closed book, with single-answer questions.

    What is the passing score for ITIL 5 Foundation?

    You need 65 percent to pass, which is 26 out of 40 questions correct.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorized test center. It is usually arranged as part of your training package.

    Which syllabus is the exam based on?

    The exam is based on the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, delivered by PeopleCert. It covers nine topic areas, from digital product and service management to value stream management.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites, and the course is designed for beginners as well as experienced IT staff. Trainers guide you from core concepts through to exam readiness.

    What will I learn in the ITIL 5 course?

    You will learn digital product and service management, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and value stream management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimize and automate.

    What learning materials are provided?

    You receive PeopleCert-aligned courseware, industry case studies, practice questions, mock exams and revision aids that reinforce each of the nine topic areas.

    How long is the ITIL 5 Foundation training?

    The instructor-led program runs for 16 hours, typically delivered over two full days or four half-days, and covers all nine Foundation topic areas.

    Enrollment

    How soon can I start and how do I enroll?

    You can enroll online through the Invensis Learning website in minutes. Choose your format, complete payment, and get access to schedules and courseware. See upcoming Seattle batches or talk to a learning advisor.

    What training formats are available in Seattle?

    We offer online (live virtual) instructor-led training, self-paced e-learning, and onsite corporate group training, so you can pick the format that fits your schedule.

    Can I reschedule or transfer my enrollment?

    Yes. Flexi options let you reschedule or move to another batch. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrollment.

    Do you provide corporate training for Seattle teams?

    Yes. We deliver customized ITIL 5 group training onsite or live virtual for Seattle organizations, with flexible scheduling and dedicated support. Ask about corporate pricing for your team.