Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern ITSM

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme from AXELOS (PeopleCert), and our ITIL 5 Foundation certification training prepares you to understand modern digital product and service management from the ground up. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era around the ITIL Value System, the product and service lifecycle, value co-creation and value stream management. This programme suits IT and business professionals alike: service desk analysts, IT operations staff, digital product managers, and DevOps, Agile or SRE practitioners who want a current, recognised ITSM foundation. There are no formal prerequisites, so you can start whether or not you already hold ITIL 4. Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, the course covers all nine Foundation topic areas and prepares you for the 40-question, 60-minute closed-book exam. Start your ITIL journey with Invensis Learning and get certified with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778), approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern ITSM

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778), approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    ITIL V5 Foundation Certification EligibilityDo You Qualify for the ITIL V5 Foundation Exam?

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    ITIL V5 Foundation Exam FormatWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    ITIL V5 Foundation Certification Cost

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Can Take Your CareerRoles, Demand and Pay

    ITIL 5 Foundation opens the door to well-paid, in-demand IT service management roles worldwide, from service desk analyst and incident manager to IT service manager, change manager and ITSM consultant. As enterprises adopt AI-driven automation and move to hybrid and multicloud operations, employers are hiring professionals who can manage digital products and services the ITIL way. The global ITSM market is expanding fast, and a current, recognised credential helps you stand out. Here is what the market is telling us right now.

    Why Modern ITSM Skills Are in High Demand

    ITIL 5 Foundation is more than a certificate. It is your entry into modern, in-demand IT service management. Start building future-ready ITSM skills today.

    Your Global ITSM Career Transformation

    From Today's Limits to Tomorrow's Roles

    Your ITIL 5 Foundation Transformation

    IT service management is being reshaped by AI, cloud and digital products, and employers increasingly separate professionals who hold the current ITIL credential from those who do not. Here is which side of that line you want to be on.

    Sources: Glassdoor, PayScale, Salary.com (US) 2026; AXELOS (PeopleCert).

    How to Get ITIL V5 Founfdation CertifiedStep-by-Step Certification Process

    The ITIL V5 Foundation certification path is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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    Skills You Will Build in This CourseCapabilities That Transfer to the Job

    In ITIL 5 Foundation you will learn how modern organisations create, deliver and continually improve value through digital products and services. By the end of the programme, you can apply the ITIL Value System, the guiding principles and value stream thinking to real service management scenarios, and you are ready for the Foundation exam.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created in digital environments, and how the product and service lifecycle keeps value flowing from discovery through operation.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, and apply the four dimensions: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System and Governance

    Master how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

    The Seven ITIL Guiding Principles

    Apply the seven guiding principles: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Lifecycle and Management Practices

    Explore the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and understand the role of ITIL management practices and official practice guides in consistent ways of working.

    Value Streams and Continual Improvement

    Use value stream mapping to make work visible, find waste and improve flow, and apply the continual improvement model to sustain long-term success across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1625

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1625

    Please Note: Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5Accredited, Trusted Training

    As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations that want current, recognised IT service management skills. As a PeopleCert Accredited Training Organisation, we combine accredited trainers, courseware aligned to the ITIL 5 (Version 5.0) syllabus, flexible live virtual and corporate formats, and dedicated learner support. Whether you enrol as an individual or plan team training, our programmes focus on practical understanding, real-world application and exam readiness, backed by ISO 9001:2015 and ISO 27001:2022 certified processes you can trust.

    • PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation training
    • PeopleCert-accredited, experienced ITSM trainers with real-world delivery expertise
    • Live virtual instructor-led and onsite corporate delivery to fit your schedule
    • Courseware aligned to the current ITIL 5 (Version 5.0) syllabus
    • Mock exams, industry case studies and first-attempt exam guidance
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across more than 100 countries

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    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

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    Corporate ITIL 5 Foundation TrainingUpskill Your Whole Team

    • Customised ITIL 5 Foundation training for teams of any size
    • Flexible delivery through live virtual, onsite or blended formats
    • Schedules aligned to your team's availability and time zones
    • PeopleCert-accredited trainers with real ITSM delivery experience
    • Role-based examples and case studies for faster workplace application
    • Progress tracking, assessments and dedicated coordination
    • Scalable rollout for local, regional and global teams

    Trusted by Leading Organisations

    IBMAccentureCapgeminiDeloitteCognizantDXC Technology

    What Our Learners Say

    Passed on My First Attempt

    "The course finally connected the ITIL practices I use daily to a bigger picture. The value stream mapping topic changed how I look at our handoffs, and I passed the Foundation exam on my first attempt."

    David Whitmore

    IT Service Desk Lead

    0/0

    A Clear Update from ITIL 4

    "Coming from ITIL 4, I wanted the current edition on my CV. The trainer explained the ITIL Value System and the product and service lifecycle clearly, and the mock exams made the real thing feel straightforward."

    Ananya Rao

    Incident Manager

    0/0

    Beginner-Friendly and Practical

    "As a beginner I worried it would be too theoretical, but the sessions were practical and beginner-friendly. I now understand the guiding principles well enough to apply them at work."

    Marco Rossi

    IT Operations Analyst

    0/0

    Consistent Service Practices Across the Team

    "We upskilled our service management team on ITIL 5, and the consistency in how they now run incidents and changes is noticeable. The corporate delivery was flexible around our shift patterns."

    Sarah Lindqvist

    Learning and Development Manager, Financial Services

    0/0

    Smooth Rollout for a Global Team

    "Rolling out the latest ITIL edition across our team gave us a shared language for digital service delivery. Invensis handled scheduling and reporting smoothly for a global group."

    Daniel Okafor

    Head of IT Service Management

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle, dedicated value stream mapping and management, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Is ITIL 5 Foundation worth it?

    Yes. ITIL is the world's most widely adopted ITSM framework, and the current Foundation credential is recognised by employers globally. It maps to in-demand roles such as IT service manager and ITSM consultant, which average around $104,000 to $156,000 in the US.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals alike: service desk and IT operations staff, digital product managers, and DevOps, Agile or SRE practitioners. It is also ideal for ITIL 4 holders who want to update to the current edition.

    Do I need prior experience or ITIL 4 to start?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 is not required, though its concepts will feel familiar.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost?

    Training and exam are usually bought as a combined package through a PeopleCert Accredited Training Organisation, and pricing varies by region and format. Contact us for a current quote and available batches.

    What is included in the course fee?

    Our fee typically includes PeopleCert-aligned courseware, industry case studies, mock exams and practice questions, first-attempt guidance, and learner support. Ask about the ITIL 5 Foundation exam voucher inclusion when you enquire.

    Is the exam fee included in the training price?

    The exam is delivered by PeopleCert and its fee varies by region and channel. Many training packages bundle the exam voucher, so confirm the current inclusion with a learning advisor before you enrol.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments. Ask about a group quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). You have 60 minutes to complete it.

    What is the passing score?

    You need 65% to pass, which is 26 out of 40 questions correct. There is no negative marking, so it pays to attempt every question.

    How and where can I take the exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of a training and exam package.

    What topics does the exam cover?

    Nine topic areas: digital product and service management concepts, value co-creation, the dimensions of product and service management, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Are there prerequisites to sit the exam?

    No. There are no formal prerequisites for ITIL 5 Foundation, so you can register whether or not you hold ITIL 4 or any prior ITSM qualification.

    What if I do not pass the first time?

    You can re-sit the exam through PeopleCert. Our training includes mock exams and first-attempt guidance to help you prepare with confidence; verify the current re-sit policy at peoplecert.org.

    Course Content

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level credential with no prerequisites, and the course starts from core concepts. Beginners and experienced IT professionals both find it accessible.

    What will I learn in the course?

    You will learn digital product and service management, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    How long is the training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days by PeopleCert-accredited trainers, covering all nine Foundation topic areas.

    What learning resources are provided?

    You receive PeopleCert-aligned courseware, industry case studies, practice questions, mock exams and revision aids that map to the ITIL 5 Foundation syllabus.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

    What are the seven ITIL guiding principles?

    Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer live virtual instructor-led training and customised corporate group training, delivered online or onsite, so you can pick the format that fits your schedule.

    Is the training available online?

    Yes. Our ITIL 5 Foundation training is delivered online as live virtual instructor-led sessions, accessible across devices, as well as onsite for corporate teams.

    How soon can I start?

    New batches run regularly. See upcoming schedules on our website, or ask a learning advisor about the next available cohort for your time zone.

    Can I reschedule my enrolment?

    Yes. Selected plans let you reschedule or transfer to another batch. Contact our support team to arrange this.

    What is the refund policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.